K And M Steam Cleaning

★★★★★
Top Rated Carpet & Upholstery Cleaning Service, Tile & Floor Restoration, & Pet Odor Removal Specialist Serving Austin & Central Texas
30.364 -97.7305
Map and Directions to K And M Steam Cleaning

512-436-0913

2514 Buell Ave

Austin, TX

78757

Get Directions
4.8218 174
Hi! Sign in to let us know how K And M Steam Cleaning was?
Write a Review
Reviews 1 - 50 of 174. « Previous 1 3 4
.

I was supposed to have my entire house done for $129 and was charged $189. I noticed the price quote difference so I called and talked to the owner. The MOST arrogant and rude man I have ever spoken to! I asked him why they charged me extra for 2 small 4x6, simple, cotton rugs that were lay-ed over over my carpet and tile when I did not even get the carpet, a 16x16 room and the tile room cleaned. He said in a LOUD, RUDE, voice, "Because it's my company and I set the prices for rugs!". I have never had an owner of a business speak to me this way. He was so rude that he made me start crying which he could not understand.All I wanted was a simple answer to a question. I was not upset, angry nor did I raise my voice when I spoke to him. He did not offer any sort of remorse, apology or anything. And, I noticed that several other reviewers had the same thing to say about him. I don't know how he stays in business with this terrible customer service. It must be the reason he has to send out the coupons with the low prices to get you hooked. Then, once they arrive, they charge you more. I will never use this company again.

1
★☆☆☆☆

I was supposed to have my entire house done for $129 and was charged $189. I noticed the price quote difference so I called and talked to the owner. The MOST arrogant and rude man I have ever spoken to! I asked him why they charged me extra for 2 small 4x6, simple, cotton rugs that were lay-ed over over my carpet and tile when I did not even get the carpet, a 16x16 room and the tile room cleaned. He said in a LOUD, RUDE, voice, "Because it's my company and I set the prices for rugs!". I have never had an owner of a business speak to me this way. He was so rude that he made me start crying which he could not understand.All I wanted was a simple answer to a question. I was not upset, angry nor did I raise my voice when I spoke to him. He did not offer any sort of remorse, apology or anything. And, I noticed that several other reviewers had the same thing to say about him. I don't know how he stays in business with this terrible customer service. It must be the reason he has to send out the coupons with the low prices to get you hooked. Then, once they arrive, they charge you more. I will never use this company again.

Was this review helpful to you?
Ratings_icons Ratings_icons

Latest reviews from Citysearch.

.

Yesterday I had my carpets cleaned by K&M Steam Cleaning - they look sooo great! I moved in here 6 years ago to brand new carpets but with a dog and 6 years worth of traffic they were looking... well gross. Armando and Johnny from K&M came out to take care of the problem and boy did they. Not only were they polite and courteous but they worked so hard. I had no idea it was so much work to get carpets clean. Armando is very detailed and truly wanted to make sure that my carpet looked as good as it possibly could. Now my carpets are clean and bright - all pet stains/smells are gone. I don't even want to let my dog on the carpets now. My stairs - which were the worst now look almost brand new. Oh, and I should mention it was raining when they came but they were very careful not to track any mud into the house - so nice!

5
★★★★★

Yesterday I had my carpets cleaned by K&M Steam Cleaning - they look sooo great! I moved in here 6 years ago to brand new carpets but with a dog and 6 years worth of traffic they were looking... well gross. Armando and Johnny from K&M came out to take care of the problem and boy did they. Not only were they polite and courteous but they worked so hard. I had no idea it was so much work to get carpets clean. Armando is very detailed and truly wanted to make sure that my carpet looked as good as it possibly could. Now my carpets are clean and bright - all pet stains/smells are gone. I don't even want to let my dog on the carpets now. My stairs - which were the worst now look almost brand new. Oh, and I should mention it was raining when they came but they were very careful not to track any mud into the house - so nice!

.

Manny and victor just did my carpets. It was quick and absolutely perfect. The pet stains were gone before they even started with just the application of enzyme. I\'ve never had carpets this clean,fresh smelling and at an amazing price. Stanley steamer was going to do two rooms and a hallway for over 200 dollars. K&M did my entire house, 4 rooms and a hallway with pet stain treatment for $150 bucks all said and done. I highly recommend them.

5
★★★★★

Manny and victor just did my carpets. It was quick and absolutely perfect. The pet stains were gone before they even started with just the application of enzyme. I\'ve never had carpets this clean,fresh smelling and at an amazing price. Stanley steamer was going to do two rooms and a hallway for over 200 dollars. K&M did my entire house, 4 rooms and a hallway with pet stain treatment for $150 bucks all said and done. I highly recommend them.

.

After reading all the great reviews for K and M, I called to ask if they service the Manor area. They do-if you're willing to pay an extra 130 for 3 bedrooms. I'm sure they're a great company and they probably do great work, but that is an outrageous extra expense to drive to Manor. Does anyone know of a good carpet cleaning company that does drive to Manor without robbing you blind?

1
★☆☆☆☆

After reading all the great reviews for K and M, I called to ask if they service the Manor area. They do-if you're willing to pay an extra 130 for 3 bedrooms. I'm sure they're a great company and they probably do great work, but that is an outrageous extra expense to drive to Manor. Does anyone know of a good carpet cleaning company that does drive to Manor without robbing you blind?

.

Cody with K&M Steam Cleaning was great and was prompt and courteous as usual. He??s a great asset to your company. I look forward to many more carpet cleanings.

5
★★★★★

Cody with K&M Steam Cleaning was great and was prompt and courteous as usual. He??s a great asset to your company. I look forward to many more carpet cleanings.

.

Jesse and tech. assist. Armando were very professional and went beyond what I expected. Am disabled and Jesse helped me tremdously by taking time to explain the procedure to me about installing the repair, took pictures, before and after since I am unable to ambulate to see for myself. In future visits I want these two guys to come out again.

5
★★★★★

Jesse and tech. assist. Armando were very professional and went beyond what I expected. Am disabled and Jesse helped me tremdously by taking time to explain the procedure to me about installing the repair, took pictures, before and after since I am unable to ambulate to see for myself. In future visits I want these two guys to come out again.

.

I have used K&M twice now to have my carpets cleaned annually. Both times they have provided outstanding service. Their are timely to their appointments (arriving in the first 15-30 mins of the time frame they provide). The technicians came to my house have been extremely friendly & thorough.

5
★★★★★

I have used K&M twice now to have my carpets cleaned annually. Both times they have provided outstanding service. Their are timely to their appointments (arriving in the first 15-30 mins of the time frame they provide). The technicians came to my house have been extremely friendly & thorough.

.

I have used K&M about 3 times now and I have been extremely happy with the results. We only have carpet in 1 room of our house, our media room, which is also the one room of the house that my husband, 2 dogs and I hang out in the most. I had some gnarrly pet stains from the dogs tracking in and out of the room and my bulldog laying in her favorite spot next to the sofa. When I called K&M to come out and clean, I highlighted to the receptionist about the pet stains (and was anticipating an upcharge!), but was pleasantly surprised at how she said that the simple Pre-Treatment would easily be able to take care of it and that there was no need to do a pet deodorizer treatment. She was right! In just 30 minutes, the techs had my light colored, long hair (almost shag!) carpet looking brand new! And smelling fanastic! I highly recommended K&M to everyone (and I do!). They may not be the cheapest in town, but they are definately the BEST quality and service!

5
★★★★★

I have used K&M about 3 times now and I have been extremely happy with the results. We only have carpet in 1 room of our house, our media room, which is also the one room of the house that my husband, 2 dogs and I hang out in the most. I had some gnarrly pet stains from the dogs tracking in and out of the room and my bulldog laying in her favorite spot next to the sofa. When I called K&M to come out and clean, I highlighted to the receptionist about the pet stains (and was anticipating an upcharge!), but was pleasantly surprised at how she said that the simple Pre-Treatment would easily be able to take care of it and that there was no need to do a pet deodorizer treatment. She was right! In just 30 minutes, the techs had my light colored, long hair (almost shag!) carpet looking brand new! And smelling fanastic! I highly recommended K&M to everyone (and I do!). They may not be the cheapest in town, but they are definately the BEST quality and service!

.

K & M Steam Cleaning did a fantastic job on our carpets! Everyone I dealt with was completely professional They did a wonderful job - as I expected. However, what impressed me the most is their ability to be extremely flexible and accommodate our needs. DEFINITELY recommending them and we will continue to use their service!

5
★★★★★

K & M Steam Cleaning did a fantastic job on our carpets! Everyone I dealt with was completely professional They did a wonderful job - as I expected. However, what impressed me the most is their ability to be extremely flexible and accommodate our needs. DEFINITELY recommending them and we will continue to use their service!

.

Just want you to know that your service exceded my expections. My first point of contact on site was Domingo (may have his name wrong). He was fantastic! He and his partner did a great job. I showed him some problem areas. Those are completely gone! My carpet looks new. Thank you and give your guys a HUGE thumbs up for customer service and a job well done. I will use K&M in the future and spread the word about my wonderful experience

5
★★★★★

Just want you to know that your service exceded my expections. My first point of contact on site was Domingo (may have his name wrong). He was fantastic! He and his partner did a great job. I showed him some problem areas. Those are completely gone! My carpet looks new. Thank you and give your guys a HUGE thumbs up for customer service and a job well done. I will use K&M in the future and spread the word about my wonderful experience

.

Michael Wright and his assistant provided excellent insight into a carpet problem I had been struggling with for months. I can't say enough about how efficiently they did their job and how knowledgeable and thorough they were. Their attitude and workmanship will make me come back to K & M, time and again!

5
★★★★★

Michael Wright and his assistant provided excellent insight into a carpet problem I had been struggling with for months. I can't say enough about how efficiently they did their job and how knowledgeable and thorough they were. Their attitude and workmanship will make me come back to K & M, time and again!

.

Wish I could put 0 stars. We had K&M Steam Cleaners come to clean our carpet and recliners. I really wish we'd gone with someone else.

If you have bur bur do not call these guys. They do not know how to take the extra time needed to properly remove dirt and stains from bur bur carpet.

I also wasn't happy that they treated the entire carpet with chemicals first. I can see using chemicals in small areas for tough stains, but I have kids and I'd rather not have chemicals all over my carpet. That's not the type of cleaning that I would expect from a steam cleaning carpet company.

One of the reps mentioned that some of their trucks only have a 10 gallon water heater in them. This is much less than other companies and doesn't provide the steam needed for proper cleaning. As soon as the steam's gone, your just getting room or ground temperature tap water.

The carpet looked cleaner when they left than when they arrived. However, within an hour, without any walking on the carpet, the stains and darker areas in the high traffic areas came back. We called them back and they cleaned it again. The second time it was the same thing, although this time I noticed the stains before they even left. They didn't do any extra cleaning in the high traffic areas.

They came back a third time and did what they could, but our high traffic areas still looked bad. We finally saw a noticeable difference and real cleaning on our carpet when we had another company come. There was a huge difference between the cleaning from K&M and the other company.

I'll never deal with these guys again.

1
★☆☆☆☆

Wish I could put 0 stars. We had K&M Steam Cleaners come to clean our carpet and recliners. I really wish we'd gone with someone else.

If you have bur bur do not call these guys. They do not know how to take the extra time needed to properly remove dirt and stains from bur bur carpet.

I also wasn't happy that they treated the entire carpet with chemicals first. I can see using chemicals in small areas for tough stains, but I have kids and I'd rather not have chemicals all over my carpet. That's not the type of cleaning that I would expect from a steam cleaning carpet company.

One of the reps mentioned that some of their trucks only have a 10 gallon water heater in them. This is much less than other companies and doesn't provide the steam needed for proper cleaning. As soon as the steam's gone, your just getting room or ground temperature tap water.

The carpet looked cleaner when they left than when they arrived. However, within an hour, without any walking on the carpet, the stains and darker areas in the high traffic areas came back. We called them back and they cleaned it again. The second time it was the same thing, although this time I noticed the stains before they even left. They didn't do any extra cleaning in the high traffic areas.

They came back a third time and did what they could, but our high traffic areas still looked bad. We finally saw a noticeable difference and real cleaning on our carpet when we had another company come. There was a huge difference between the cleaning from K&M and the other company.

I'll never deal with these guys again.

.

On 12/3/2010, Michael Wright and his assistant provided excellent insight into a carpet problem I had been struggling with for months. I can't say enough about how efficiently they did their job and how knowledgeable and thorough they were. Their attitude and workmanship will make me come back to K & M, time and again!

4
★★★★☆

On 12/3/2010, Michael Wright and his assistant provided excellent insight into a carpet problem I had been struggling with for months. I can't say enough about how efficiently they did their job and how knowledgeable and thorough they were. Their attitude and workmanship will make me come back to K & M, time and again!

.

Rey & Manny were fantastic! Both were extremely nice & professional. My carpets were in horrible shape & I told them that I didn't expect too much. However, they were able to get out almost every stain and make my 10 year old carpets look like new...I couldn't be happier. Thank you!

5
★★★★★

Rey & Manny were fantastic! Both were extremely nice & professional. My carpets were in horrible shape & I told them that I didn't expect too much. However, they were able to get out almost every stain and make my 10 year old carpets look like new...I couldn't be happier. Thank you!

.

K&M advertised that they have ??No hidden charges?. I called and received a quote for steam cleaning and pet deodorizing and was quoted $90. When the cleaners arrived they told me that it was an extra $70 to pet deodorize! I immediately called and asked for the individual who quoted me something different. Unfortunately she was not available. I complained about the ??No hidden charges? and the upcharge for the pet deodorizer. I ended up speaking to the owner, Ken Moncebiaz, who told me that they do not make mistakes. I explained that I would pay them for the work (as they were already working) but I would never use them again and that I will report it to the BBB. K&M called their carpet cleaners out in the middle of the work! I called K&M back and told him that I will pay for the work-Ken told me that ??My dollar??s not that important to him!?

I will never use this business again! K&M is unprofessional and falsely advertising and not honoring their quotes. ??No hidden charges? my $%#$#!

1
★☆☆☆☆

K&M advertised that they have ??No hidden charges?. I called and received a quote for steam cleaning and pet deodorizing and was quoted $90. When the cleaners arrived they told me that it was an extra $70 to pet deodorize! I immediately called and asked for the individual who quoted me something different. Unfortunately she was not available. I complained about the ??No hidden charges? and the upcharge for the pet deodorizer. I ended up speaking to the owner, Ken Moncebiaz, who told me that they do not make mistakes. I explained that I would pay them for the work (as they were already working) but I would never use them again and that I will report it to the BBB. K&M called their carpet cleaners out in the middle of the work! I called K&M back and told him that I will pay for the work-Ken told me that ??My dollar??s not that important to him!?

I will never use this business again! K&M is unprofessional and falsely advertising and not honoring their quotes. ??No hidden charges? my $%#$#!

.

Mario and Victor were very professional. They moved more furniture than I expected, and they worked hard to get the carpet as dry as possible. After I checked the carpet, Mario raked it again, so it looked beautiful. It dried nicely! Thanks K&M Steam Cleaning!

4
★★★★☆

Mario and Victor were very professional. They moved more furniture than I expected, and they worked hard to get the carpet as dry as possible. After I checked the carpet, Mario raked it again, so it looked beautiful. It dried nicely! Thanks K&M Steam Cleaning!

.

K&M has always come through for me and done a fabulous job! Johnny and Victor did the carpets at my last rental place and the carpets looked like new. They were very informative and knowledgable about what they do. I will only use Johnny as the the Crew chief to do my carpets in the future. K&M goes out of their way to accommodate your schedule. I won't use anyone else. Great job Johnny!

5
★★★★★

K&M has always come through for me and done a fabulous job! Johnny and Victor did the carpets at my last rental place and the carpets looked like new. They were very informative and knowledgable about what they do. I will only use Johnny as the the Crew chief to do my carpets in the future. K&M goes out of their way to accommodate your schedule. I won't use anyone else. Great job Johnny!

.

Thank you for the great job you do in cleaning my carpets. I have always had a positive experience with the technicians of K&M Steam Cleaning. They are courteous and professional. I'm glad to have recently learned that you also provide duct cleaning service and dryer venting. It\'s nice to get multiple tasks accomplished with one service call. Thank you for all you do!

5
★★★★★

Thank you for the great job you do in cleaning my carpets. I have always had a positive experience with the technicians of K&M Steam Cleaning. They are courteous and professional. I'm glad to have recently learned that you also provide duct cleaning service and dryer venting. It\'s nice to get multiple tasks accomplished with one service call. Thank you for all you do!

.

Arthur and Hector were both very professional and did a great job on cleanning my carpet and tile. They took extra care to keep things clean and all looks great.

5
★★★★★

Arthur and Hector were both very professional and did a great job on cleanning my carpet and tile. They took extra care to keep things clean and all looks great.

.

My wife and I were moving out of our apartment into our first home and really needed a hail mary to walk away with our deposit as far as carpet was concerned. We had lots of wear and tear, and some pretty fierce pet stains that seemed impossible. Rey and Manny to the Rescue! They were not only Steam Ninjas with passion and great energy, but were very concerned for us, the customer, and the results we were going to get by using K&M. Those vicious pet stains........ absolutely gone without a trace. Our 3 floor apartment looked like the day we moved into it 2 years prior and we got our deposit back! The genuine concern for the customer and positive vibe these guys had was amazing. Now they are cleaning our new home and we're pumped to get the same results. THANKS K&M

5
★★★★★

My wife and I were moving out of our apartment into our first home and really needed a hail mary to walk away with our deposit as far as carpet was concerned. We had lots of wear and tear, and some pretty fierce pet stains that seemed impossible. Rey and Manny to the Rescue! They were not only Steam Ninjas with passion and great energy, but were very concerned for us, the customer, and the results we were going to get by using K&M. Those vicious pet stains........ absolutely gone without a trace. Our 3 floor apartment looked like the day we moved into it 2 years prior and we got our deposit back! The genuine concern for the customer and positive vibe these guys had was amazing. Now they are cleaning our new home and we're pumped to get the same results. THANKS K&M

Pros: Great Service, Passion, Energy, and Results

.

We have used K&M Steam cleaners to clean our carpets and furniture, repair carpet and clean out dryer vents since we moved to Austin 8 years ago. They always offer us the best prices, take notes to give us detailed service and follow-up to make sure everything is done correctly. They want our business and work by the old rules of Top notch customer service. We couldn't recommend them more highly.

5
★★★★★

We have used K&M Steam cleaners to clean our carpets and furniture, repair carpet and clean out dryer vents since we moved to Austin 8 years ago. They always offer us the best prices, take notes to give us detailed service and follow-up to make sure everything is done correctly. They want our business and work by the old rules of Top notch customer service. We couldn't recommend them more highly.

Pros: Professional and personalized service

.

I was very impressed with the level of service I was given by Arthur and Robert. That level of customer service just isn't very common these days. I would absolutely recommend your company to anyone and will use them again in the future.

4
★★★★☆

I was very impressed with the level of service I was given by Arthur and Robert. That level of customer service just isn't very common these days. I would absolutely recommend your company to anyone and will use them again in the future.

.

Great job. Mario and Rey were on time, professional, friendly and polite. There was no haggling about custom requests. Five star service!

5
★★★★★

Great job. Mario and Rey were on time, professional, friendly and polite. There was no haggling about custom requests. Five star service!

.

I was very impressed with the level of service I was given by Arthur and Robert. That level of customer service just isn't very common these days. I would absolutely recommend K&M Steam Cleaning to anyone and will use them again in the future.

5
★★★★★

I was very impressed with the level of service I was given by Arthur and Robert. That level of customer service just isn't very common these days. I would absolutely recommend K&M Steam Cleaning to anyone and will use them again in the future.

.

The technicians (Mike and James B) that cleaned our carpet today were prompt, efficient and courteous. They went above and beyond and did not even charge us for treating some stubborn stains. We will continue to use and recommend K and M. Thanks guys!

4
★★★★☆

The technicians (Mike and James B) that cleaned our carpet today were prompt, efficient and courteous. They went above and beyond and did not even charge us for treating some stubborn stains. We will continue to use and recommend K and M. Thanks guys!

.

K&M did a great job stretching and cleaning my carpet! The technicians were very professional, on time, and courteous. I highly recommend K&M.

5
★★★★★

K&M did a great job stretching and cleaning my carpet! The technicians were very professional, on time, and courteous. I highly recommend K&M.

.

Juan and Hector did an awesome job! Very professional and super personable! Thanks for the hard work. Definitely saw the level of effort they put into the job.

5
★★★★★

Juan and Hector did an awesome job! Very professional and super personable! Thanks for the hard work. Definitely saw the level of effort they put into the job.

.

Both Eddie and Victor listen to my concerns; then they cleaned my carpet which meet and exceded my expectations. Thanks guys.

5
★★★★★

Both Eddie and Victor listen to my concerns; then they cleaned my carpet which meet and exceded my expectations. Thanks guys.

Pros: customer service and quality

Cons: none

.

JP and Juan were great. Awesome job, carpet is five years old and looks brand new again. Thanks A lot.

4
★★★★☆

JP and Juan were great. Awesome job, carpet is five years old and looks brand new again. Thanks A lot.

Pros: Price, Customer Service, Friendliness

Cons: NONE

.

Arthur and James did a wonderful job cleaning my living room and my kids room, plus my sectional looks like the day i purchased it. I would like to thank u for doing such a outstanding job and if i ever need my carpet or anything cleaned again u guys will be my first choice. U guys r AWESOME!! Thank You.

5
★★★★★

Arthur and James did a wonderful job cleaning my living room and my kids room, plus my sectional looks like the day i purchased it. I would like to thank u for doing such a outstanding job and if i ever need my carpet or anything cleaned again u guys will be my first choice. U guys r AWESOME!! Thank You.

.

Mike and Lupe did an outstanding job cleaning my carpet. It looks like new again. The customer service was also exceptional. They are such nice and friendly guys. Good customer service has been lacking lately during these challenging economic times. I am really pleased with the service....far better than any I've received in Austin.

5
★★★★★

Mike and Lupe did an outstanding job cleaning my carpet. It looks like new again. The customer service was also exceptional. They are such nice and friendly guys. Good customer service has been lacking lately during these challenging economic times. I am really pleased with the service....far better than any I've received in Austin.

Pros: customer service, quality

Cons: zero

.

Arthur and James did a wonderful job cleaning my living room and my kids room, plus my sectional looks like the day i purchased it. I would like to thank u for doing such a outstanding job and if i ever need my carpet or anything cleaned again u guys will be my first choice. U guys r AWESOME!!

4
★★★★☆

Arthur and James did a wonderful job cleaning my living room and my kids room, plus my sectional looks like the day i purchased it. I would like to thank u for doing such a outstanding job and if i ever need my carpet or anything cleaned again u guys will be my first choice. U guys r AWESOME!!

Pros: customer service, price

Cons: NONE

.

Juan and his helper, Hector, were great. Juan was respectful, professional, and helpful. Hector did a great job replacing the carpet piece that was stained. Both Juan and Hector are a credit to your company.

5
★★★★★

Juan and his helper, Hector, were great. Juan was respectful, professional, and helpful. Hector did a great job replacing the carpet piece that was stained. Both Juan and Hector are a credit to your company.

.

Your technician Rey did an excellent job. He also has a great personality and it was a pleasure doing business with K & M.

5
★★★★★

Your technician Rey did an excellent job. He also has a great personality and it was a pleasure doing business with K & M.

.

I was very satisfied with the professionalism and service I received.The pet stain that was in bed room is no longer and was amazed that that it even did come out.My carpet looks brand new again.Nick and Davis did a great job on my carpet and made me a new satisfied customer that will be a returning customer of K&M Steam Cleaning.

4
★★★★☆

I was very satisfied with the professionalism and service I received.The pet stain that was in bed room is no longer and was amazed that that it even did come out.My carpet looks brand new again.Nick and Davis did a great job on my carpet and made me a new satisfied customer that will be a returning customer of K&M Steam Cleaning.

.

This applies to both Nick and the chief who led the crew at the time...I forgot his name. They did a great job, especially on the kitchen floors. Nick did his stuff, but the chief was especially friendly and explained the mechanics of cleaning the kitchen floor. It made sense and showed he knew his stuff. Love you guys already, will continue to do so!

5
★★★★★

This applies to both Nick and the chief who led the crew at the time...I forgot his name. They did a great job, especially on the kitchen floors. Nick did his stuff, but the chief was especially friendly and explained the mechanics of cleaning the kitchen floor. It made sense and showed he knew his stuff. Love you guys already, will continue to do so!

.

I was very pleased with the cleaning of my carpets. They were both very nice and polite. Would recommend this company to anyone who needed their carpets cleaned. Thank you for doing a great job.

5
★★★★★

I was very pleased with the cleaning of my carpets. They were both very nice and polite. Would recommend this company to anyone who needed their carpets cleaned. Thank you for doing a great job.

.

The guys were very professional and kind. The carpets are still wet but they look amazing. Thank you

4
★★★★☆

The guys were very professional and kind. The carpets are still wet but they look amazing. Thank you

.

I have used K&M for the past 10 years or so and have always been very satisfied. I have tried a couple other carpet cleaning companies in the past but have always gone back with K&M. I just know what I can expect. Thank you.

4
★★★★☆

I have used K&M for the past 10 years or so and have always been very satisfied. I have tried a couple other carpet cleaning companies in the past but have always gone back with K&M. I just know what I can expect. Thank you.

.

I was so impressed with your services that I referred you to my friend Trinity Sheil, who booked you a few days later and was equally happy! Thanks again!

5
★★★★★

I was so impressed with your services that I referred you to my friend Trinity Sheil, who booked you a few days later and was equally happy! Thanks again!

.

I have used K&M twice. The first time I did the normal steam service and was very satisfied. The second go round I needed them to address a pet pee spot, one of our older dogs had an accident and I needed it GONE! I'm a carpet nazi, I do not allow shoes on my carpet and I vacuum almost every day if that tells you the level of cleanliness I maintain in my house. So during K&M's second time out, they used their pet odor eliminator enzyme along with their mild cleanser that they always use. It seemed to do the trick, but weeks after I was still smelling the enzyme in the carpet. I should tell you that both my husband and I are EXTREMELY sensitive to smells. I can only describe the leftover enzyme smell as dirty dishwater. Now, like I said, other people that have had the enzyme used during their service might not ever smell what I described, but like I said, I have a sensitive sniffer. I suppose my point here is that I do not believe that there is anything inherently wrong with K&M's chemicals. So after doing all in my power to eliminate this dirty/stale dishwater smell (dusting baking soda over the carpet and vacuuming many times) I finally broke down and called K&M. They were so accommodating and friendly and suggested that they come out to rinse and steam the carpets again for free. The owner called me back to set up the service for the next day. The technicians were happy to help me and did a thorough job. I cannot say enough good things about this company, they truly care about their customers and it shows. They didnt care about asking me questions regarding my grievance or even consider that perhaps it was not a legitimate claim (although to my nose it was), they just wanted to make me happy. That's what good customer service is all about. I was blown away. I will most definitely use K&M for all of my steam cleaning needs, and I will definitely recommend them to all my friends. Thanks K&M, see ya in a few months!

5
★★★★★

I have used K&M twice. The first time I did the normal steam service and was very satisfied. The second go round I needed them to address a pet pee spot, one of our older dogs had an accident and I needed it GONE! I'm a carpet nazi, I do not allow shoes on my carpet and I vacuum almost every day if that tells you the level of cleanliness I maintain in my house. So during K&M's second time out, they used their pet odor eliminator enzyme along with their mild cleanser that they always use. It seemed to do the trick, but weeks after I was still smelling the enzyme in the carpet. I should tell you that both my husband and I are EXTREMELY sensitive to smells. I can only describe the leftover enzyme smell as dirty dishwater. Now, like I said, other people that have had the enzyme used during their service might not ever smell what I described, but like I said, I have a sensitive sniffer. I suppose my point here is that I do not believe that there is anything inherently wrong with K&M's chemicals. So after doing all in my power to eliminate this dirty/stale dishwater smell (dusting baking soda over the carpet and vacuuming many times) I finally broke down and called K&M. They were so accommodating and friendly and suggested that they come out to rinse and steam the carpets again for free. The owner called me back to set up the service for the next day. The technicians were happy to help me and did a thorough job. I cannot say enough good things about this company, they truly care about their customers and it shows. They didnt care about asking me questions regarding my grievance or even consider that perhaps it was not a legitimate claim (although to my nose it was), they just wanted to make me happy. That's what good customer service is all about. I was blown away. I will most definitely use K&M for all of my steam cleaning needs, and I will definitely recommend them to all my friends. Thanks K&M, see ya in a few months!

Pros: friendly service, great prices, awesome customer service!

Cons: nothing

.

Since the mid-nineties, when I first started using your rug cleaning service, I've never had anything but exemplary service---and at a price that beats the other competitors' coupons. Your employees are always thorough, courteous, and considerate. I've watched them persist on stains I thought would never come out of the carpet, but their hard work would have my carpets looking better than ever. Thanks to you and your team, I've been a very satisfied customer for over fifteen years.

5
★★★★★

Since the mid-nineties, when I first started using your rug cleaning service, I've never had anything but exemplary service---and at a price that beats the other competitors' coupons. Your employees are always thorough, courteous, and considerate. I've watched them persist on stains I thought would never come out of the carpet, but their hard work would have my carpets looking better than ever. Thanks to you and your team, I've been a very satisfied customer for over fifteen years.

.

Alexis was terrific. He did an amazing job on my travertine kitchen please. It has never looked this good. Thank you!

5
★★★★★

Alexis was terrific. He did an amazing job on my travertine kitchen please. It has never looked this good. Thank you!

.

Since the mid-nineties, when I first started using your rug cleaning service, I've never had anything but exemplary service---and at a price that beats the other competitors' coupons. Your employees are always thorough, courteous, and considerate. I've watched them persist on stains I thought would never come out of the carpet, but their hard work would have my carpets looking better than ever. Thanks to you and your team, I've been a very satisfied customer for over fifteen years.

5
★★★★★

Since the mid-nineties, when I first started using your rug cleaning service, I've never had anything but exemplary service---and at a price that beats the other competitors' coupons. Your employees are always thorough, courteous, and considerate. I've watched them persist on stains I thought would never come out of the carpet, but their hard work would have my carpets looking better than ever. Thanks to you and your team, I've been a very satisfied customer for over fifteen years.

.

Roger and Billy did a great job with cleaning the carpets in my apartment for my move out. I appreciate the work done and will be calling K&M again in the future.


5
★★★★★

Roger and Billy did a great job with cleaning the carpets in my apartment for my move out. I appreciate the work done and will be calling K&M again in the future.


.

Guys were very professional and courteous... even put up with my constant chit chat as I followed them around the house!! Will definitely be calling again.

4
★★★★☆

Guys were very professional and courteous... even put up with my constant chit chat as I followed them around the house!! Will definitely be calling again.

.

Charles and Nick were both courteous, professional, and competent. They got right to work, and they finished an entire house in a relatively short amount of time (without sacrificing quality). I appreciated their efforts, friendliness, and skill. Thanks for another great job! I'll be sure to cast my Citysearch vote for K&M.

4
★★★★☆

Charles and Nick were both courteous, professional, and competent. They got right to work, and they finished an entire house in a relatively short amount of time (without sacrificing quality). I appreciated their efforts, friendliness, and skill. Thanks for another great job! I'll be sure to cast my Citysearch vote for K&M.

.

I wanted to let Ken and the rest of the staff know how impressed I am with your service and the quality of your team's work. Due to scheduling conflicts I tried another company and won't ever do that again! Finding quality service at such an excellent price is a hard find these days; and even as much as your company has grown, doing business with an owner who personally speaks with his customers to ensure their satisfaction is commendable. Thank you!!

5
★★★★★

I wanted to let Ken and the rest of the staff know how impressed I am with your service and the quality of your team's work. Due to scheduling conflicts I tried another company and won't ever do that again! Finding quality service at such an excellent price is a hard find these days; and even as much as your company has grown, doing business with an owner who personally speaks with his customers to ensure their satisfaction is commendable. Thank you!!

.

Lupe and Mike were efficient, professional and very nice. I really appreciate the fine job they did. I will be having my carpets cleaned by your company again. Thank you

5
★★★★★

Lupe and Mike were efficient, professional and very nice. I really appreciate the fine job they did. I will be having my carpets cleaned by your company again. Thank you

.

I am happy that I called you. Both the crew chief, Domingo, and technician, Juan, were great. Their attitude, promptness, efficiency and the cleaning job was so much better than any other that I have previously used.

5
★★★★★

I am happy that I called you. Both the crew chief, Domingo, and technician, Juan, were great. Their attitude, promptness, efficiency and the cleaning job was so much better than any other that I have previously used.

Editorial from

Steam cleaning business offers carpet cleaning and repair service as well as upholstery, tile, grout and air duct cleaning services.

Articles and Advice