Lone Star Valet Parking SVC

★★★★☆
  • 4099 Mcewen Rd

    Dallas, TX 75244

    Map & Directions
  • 972-406-8400

About Lone Star Valet Parking SVC

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4.3333 3
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LSV parked my car at a restaurant Addison. The valet person couldn't get it into reverse and broke the linkage trying to jam it into gear. He later told me that he was not experienced driving a standard. He had pried the shifter bag up

3
★★★★★

LSV parked my car at a restaurant Addison. The valet person couldn't get it into reverse and broke the linkage trying to jam it into gear. He later told me that he was not experienced driving a standard. He had pried the shifter bag up

.

Hello, Thank you for your comment. Since this incident, we have implemented a number of procedures to reduce such occurrences. All LSV valet attendants are ran through thorough background checks, drug testing, and DMV records before they

3
★★★★★

Hello, Thank you for your comment. Since this incident, we have implemented a number of procedures to reduce such occurrences. All LSV valet attendants are ran through thorough background checks, drug testing, and DMV records before they

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This past Saturday, December 1, 2007, a friend and I frequented a nite club in the Addison area. Her car was valeted and I left my wallet in the middle console of the front seat out of immediate sight. When we were ready to leave we gave our ticket and after waiting for what seemed like an eternity we noticed the valet driver cruising the parking lot in my friends vehicle. We quickly walked across the parking lot and asked for our vehicle and he got out of the vehicle with out saying a word or looking for a tip and hurried off. The next morning when I went to the grocery store I realized that all of my cash was taken out of the wallet that I had left in the car. The next day was Sunday and I was not able to reach anyone at the Lone Star offices. Monday morning I made numerous calls to the LSV office and could not get a live person. I left numerous messages for a Paul that worked with claims and never once received a call back. Finally after 3-4 hours I called back and spoke to a receptionist and asked that I hold for Paul. She then asked my name and later came back to the line to let me know he had left the office for the day. I am aware that although it may be careless to leave valuables in a vehicle but if they are forgotten they should not be stolen by the valet driver. My concern is how many others were victimized by the LSVs this evening and other nights. The service provided by LSV was horrible and totally unacceptable. The customer service provided by this company is not acceptable and leaves a lot to be desired. Service is absolutely lousy. I expected to find at least one available person to speak to that could help handle this incident. Paul really should have delegated this incident to a colleague instead of keeping me waiting on such a serious issue. I will follow up after they finally return my call.

0
★☆☆☆☆

This past Saturday, December 1, 2007, a friend and I frequented a nite club in the Addison area. Her car was valeted and I left my wallet in the middle console of the front seat out of immediate sight. When we were ready to leave we gave our ticket and after waiting for what seemed like an eternity we noticed the valet driver cruising the parking lot in my friends vehicle. We quickly walked across the parking lot and asked for our vehicle and he got out of the vehicle with out saying a word or looking for a tip and hurried off. The next morning when I went to the grocery store I realized that all of my cash was taken out of the wallet that I had left in the car. The next day was Sunday and I was not able to reach anyone at the Lone Star offices. Monday morning I made numerous calls to the LSV office and could not get a live person. I left numerous messages for a Paul that worked with claims and never once received a call back. Finally after 3-4 hours I called back and spoke to a receptionist and asked that I hold for Paul. She then asked my name and later came back to the line to let me know he had left the office for the day. I am aware that although it may be careless to leave valuables in a vehicle but if they are forgotten they should not be stolen by the valet driver. My concern is how many others were victimized by the LSVs this evening and other nights. The service provided by LSV was horrible and totally unacceptable. The customer service provided by this company is not acceptable and leaves a lot to be desired. Service is absolutely lousy. I expected to find at least one available person to speak to that could help handle this incident. Paul really should have delegated this incident to a colleague instead of keeping me waiting on such a serious issue. I will follow up after they finally return my call.

 

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