Paul's Home Fashions

★★★☆☆
30.4745 -97.7999
Map and Directions to Pauls Home Fashions

512-336-5210

14010 N Hwy 183 Ste 420

Austin, TX

78717

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About Paul's Home Fashions

Details

Home & Garden

Home & Garden
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3.0 6
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Reviews 1 - 6 of 6.
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Steer clear of Paul's Home Fashions. The product photos DO NOT match what gets sent to you and when you send it back they DO NOT honor their full refund for "wrong or defective" products; issuing a partial refund; charging incredible shipping/handling fees. $63 charge for a returned order that totaled $209.99.

In addition to the refund issue, the order took 6 weeks to arrive even though their website stated 2-3 weeks and they charged the card at time of order and not time of shipping.

1
★☆☆☆☆

Steer clear of Paul's Home Fashions. The product photos DO NOT match what gets sent to you and when you send it back they DO NOT honor their full refund for "wrong or defective" products; issuing a partial refund; charging incredible shipping/handling fees. $63 charge for a returned order that totaled $209.99.

In addition to the refund issue, the order took 6 weeks to arrive even though their website stated 2-3 weeks and they charged the card at time of order and not time of shipping.

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I have placed 3 orders with this company, all were shipped and delivered as expected. The items were as pictured. Will order form them again and again.

5
★★★★★

I have placed 3 orders with this company, all were shipped and delivered as expected. The items were as pictured. Will order form them again and again.

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I received my order and everything was perfect. The merchandise shown in the picture was just like the product and high quality. Thought the price was very reasonable. Loved the fact that the shipping was free.

5
★★★★★

I received my order and everything was perfect. The merchandise shown in the picture was just like the product and high quality. Thought the price was very reasonable. Loved the fact that the shipping was free.

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Latest reviews from Citysearch.

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Three months, four emails and four phone calls later I still do not have my order. He does not return emails. He has hung up on me. When I asked for a refund he said he would refund $166 out of the $197. Do not order from this company.

1
★☆☆☆☆

Three months, four emails and four phone calls later I still do not have my order. He does not return emails. He has hung up on me. When I asked for a refund he said he would refund $166 out of the $197. Do not order from this company.

.

I ordered something from Paul's on-line because their site had free shipping and said trouble free 30-day returns. I received the merchandise and it was drastically different looking than the picture on-line and the picture on the outside of the actual packaging. I emailed Paul about returning the item and he was unapologetic, he said I could return the item but he would charge an $80 return fee plus the cost of shipping back the item. So if I returned the item I would lose $110! That was more than a 1/3 of the price of the item! He was unwilling to compromise and had no customer service skills. A shame really...stores should be much more upfront about "s/h fees". I would never have ordered the item if I knew it would cost that much to return.

1
★☆☆☆☆

I ordered something from Paul's on-line because their site had free shipping and said trouble free 30-day returns. I received the merchandise and it was drastically different looking than the picture on-line and the picture on the outside of the actual packaging. I emailed Paul about returning the item and he was unapologetic, he said I could return the item but he would charge an $80 return fee plus the cost of shipping back the item. So if I returned the item I would lose $110! That was more than a 1/3 of the price of the item! He was unwilling to compromise and had no customer service skills. A shame really...stores should be much more upfront about "s/h fees". I would never have ordered the item if I knew it would cost that much to return.

Pros: Quick to respond

Cons: Hidden fee amounts and lack of customer service

.

I ordered a beautiful bedding set and some sheets from this company one evening. The next morning I received an email stating that it had already shipped! It arrived a couple of days later in excellent condition. I did my homework and they had the absolute LOWEST price for the item and because I spent over $100.00 the shipping was free. I highly recommend this company. They are fast and reliable.

5
★★★★★

I ordered a beautiful bedding set and some sheets from this company one evening. The next morning I received an email stating that it had already shipped! It arrived a couple of days later in excellent condition. I did my homework and they had the absolute LOWEST price for the item and because I spent over $100.00 the shipping was free. I highly recommend this company. They are fast and reliable.

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