Metro Pcs Communications Inc

★★☆☆☆
  • 2250 Lakeside Blvd

    Richardson, TX 75082

    Map & Directions
  • 214-570-5800

About Metro Pcs Communications Inc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Media

Media
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2.0 3
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For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

1
★☆☆☆☆

For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

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A company without a trace of integrity. I have been a MetroPCS customer for just under a year. I have purchased a number of handsets for two accounts. A recent purchase at franchise store in San Francisco operated by "City Radio Inc." included a Samsung Freeform II (sch-r360); a handset which MetroPCS sell with full knowledge that the model has a design flaw. The phone memory cannot be cleared. As a result, after about a month of mormal use, the phone is useless for anything other than voice calls or text. I have tried on several occasions to resolve the issue and have been able to accomplish nothing. The customer service department is staffed by uninterested. Incompitant, probably minimun wage slackers that are incapeable of doing anything other than reading from a script on their computer screen that invariably has nothing to do with the problem. I was placed on hold numerous times for periods ranging from 5 to 25 minutes. At one point, (continued)

1
★☆☆☆☆

A company without a trace of integrity. I have been a MetroPCS customer for just under a year. I have purchased a number of handsets for two accounts. A recent purchase at franchise store in San Francisco operated by "City Radio Inc." included a Samsung Freeform II (sch-r360); a handset which MetroPCS sell with full knowledge that the model has a design flaw. The phone memory cannot be cleared. As a result, after about a month of mormal use, the phone is useless for anything other than voice calls or text. I have tried on several occasions to resolve the issue and have been able to accomplish nothing. The customer service department is staffed by uninterested. Incompitant, probably minimun wage slackers that are incapeable of doing anything other than reading from a script on their computer screen that invariably has nothing to do with the problem. I was placed on hold numerous times for periods ranging from 5 to 25 minutes. At one point, (continued)

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Metro PCS has been a blessing to our family, we save over $100 a month on our cell phone bills! We do not leave the city very often but Metro just launched nation wide roaming so if you do go into an area outside of your coverage you can still make a phone call! I have always had a good experience with Metro and would recommend them!

4
★★★★☆

Metro PCS has been a blessing to our family, we save over $100 a month on our cell phone bills! We do not leave the city very often but Metro just launched nation wide roaming so if you do go into an area outside of your coverage you can still make a phone call! I have always had a good experience with Metro and would recommend them!

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