BBVA Compass

★☆☆☆☆
  • 3646 University Blvd

    Houston, TX 77005

    Map & Directions
  • 888-671-0617

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I spoke with someone on the telephone regarding CD offerings on 7-22-09. She scheduled an appt for me to go to the West University Branch in Houston, Texas on 7-23-09. The telephone call was very lengthy. She offered 1 CD at 1.90% and the 2nd at 3.25%. She provided me with 2 session numbers and said when I get to the bank, I could give them the session numbers and I would not have to wait for them to reenter my info. When I got to the bank for my scheduled appt., I worked with William Dampier and he knew nother about session numbers and fuzzy about the CD offering overall. he stated that the the 1 cd offer was 1.60% instead of 1.90%. I opened 3 CD's reluctantly. Overall I am not happy with my recent experience. I have been a customer (checking account only) for a long time. I am not even sure if this e-mail will have any effect on my efforts to communicate my opinion.

Thank you, Beverly Christiansen

1
★☆☆☆☆

I spoke with someone on the telephone regarding CD offerings on 7-22-09. She scheduled an appt for me to go to the West University Branch in Houston, Texas on 7-23-09. The telephone call was very lengthy. She offered 1 CD at 1.90% and the 2nd at 3.25%. She provided me with 2 session numbers and said when I get to the bank, I could give them the session numbers and I would not have to wait for them to reenter my info. When I got to the bank for my scheduled appt., I worked with William Dampier and he knew nother about session numbers and fuzzy about the CD offering overall. he stated that the the 1 cd offer was 1.60% instead of 1.90%. I opened 3 CD's reluctantly. Overall I am not happy with my recent experience. I have been a customer (checking account only) for a long time. I am not even sure if this e-mail will have any effect on my efforts to communicate my opinion.

Thank you, Beverly Christiansen

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