Bent Tree Family Physicians

★★★★★
  • 3550 Parkwood Blvd F-600

    Frisco, TX 75034

    Map & Directions
  • 972-377-8800

About Bent Tree Family Physicians

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Outstanding service! Very warm and friendly. Sarah Gagliano is an excellent care giver.

3
★★★★★

Outstanding service! Very warm and friendly. Sarah Gagliano is an excellent care giver.

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Do Not Go Here! I went in for my annual which my insurance covers 100% but they did not verify what my insurance covers and ran teats that were not necessary - or covered by my insurance (obviously trying to get more money out of me). When

3
★★★★★

Do Not Go Here! I went in for my annual which my insurance covers 100% but they did not verify what my insurance covers and ran teats that were not necessary - or covered by my insurance (obviously trying to get more money out of me). When

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I love Dr. Latta and have been going to her office for 10 years. I want to just post a warning, if you are offered a test that you are told, "your insurance will cover it", only to find out the insurance won't cover, they hold you

3
★★★★★

I love Dr. Latta and have been going to her office for 10 years. I want to just post a warning, if you are offered a test that you are told, "your insurance will cover it", only to find out the insurance won't cover, they hold you

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Dr. Culpeper and Bent Tree Medical are wonderful!!\r
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The care, compassion, and sensitivity they bring to all my visits are second to none. Im given plenty of time to talk with the physicians and never rushed or feel like Im just a

3
★★★★★

Dr. Culpeper and Bent Tree Medical are wonderful!!\r
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The care, compassion, and sensitivity they bring to all my visits are second to none. Im given plenty of time to talk with the physicians and never rushed or feel like Im just a

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Bent Tree Family Physicians have been providing medical care for my family for over 10 years. During that time we have had the opportunity to see most of the Physicians and PAs on staff, with Dr. Ferguson and Dr. Latta being our primary

3
★★★★★

Bent Tree Family Physicians have been providing medical care for my family for over 10 years. During that time we have had the opportunity to see most of the Physicians and PAs on staff, with Dr. Ferguson and Dr. Latta being our primary

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When I'm sick, I want Sarah.\r
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After a surgery, the daily dressing change was too painful, so I called Sarah. She saw me right away and calmly handled the daunting task with a competent and light touch - every day for a month.

3
★★★★★

When I'm sick, I want Sarah.\r
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After a surgery, the daily dressing change was too painful, so I called Sarah. She saw me right away and calmly handled the daunting task with a competent and light touch - every day for a month.

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My family and I would absolutely recommend Bent Tree Family Physicians. The doctors there are the most thorough physicians we have ever met. \r
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Their approach to preventative health has proven to be life changing. The various test

3
★★★★★

My family and I would absolutely recommend Bent Tree Family Physicians. The doctors there are the most thorough physicians we have ever met. \r
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Their approach to preventative health has proven to be life changing. The various test

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Sarah Gagliano is the most awesome professional PA-C hands down! A friend referred me to Bent Tree Family Physicians and by chance Sarah was assigned to me and I couldn't be happier.\r
I have been going to see Sarah since June 2012

3
★★★★★

Sarah Gagliano is the most awesome professional PA-C hands down! A friend referred me to Bent Tree Family Physicians and by chance Sarah was assigned to me and I couldn't be happier.\r
I have been going to see Sarah since June 2012

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I have been going to Bent Tree for about 15 years and being a male over 62 years of age there are usually multiple visits each year.\r
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On each and every time I visit Bent Tree everyone is polite, helpful, and caring - from the front

3
★★★★★

I have been going to Bent Tree for about 15 years and being a male over 62 years of age there are usually multiple visits each year.\r
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On each and every time I visit Bent Tree everyone is polite, helpful, and caring - from the front

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We started using Bent Tree over 10 years ago. They have the most compassionate doctors, PA's, and nurse staff that I have ever dealt with. Sarah is the best PA, hands down. She gave us the news when my wife became pregnant with our now 10

3
★★★★★

We started using Bent Tree over 10 years ago. They have the most compassionate doctors, PA's, and nurse staff that I have ever dealt with. Sarah is the best PA, hands down. She gave us the news when my wife became pregnant with our now 10

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Our family decided to use Bent Tree due to the fact that Sarah G. (PA) could see everyone in our family and we've all had the same experience; fantastic. Our kids range in ages from 12-16 and my wife I have various health issues, but no

3
★★★★★

Our family decided to use Bent Tree due to the fact that Sarah G. (PA) could see everyone in our family and we've all had the same experience; fantastic. Our kids range in ages from 12-16 and my wife I have various health issues, but no

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Great Doctors and PA's! If you're looking for top notch care for your family, this is the place to go. My family has been with Bent tree for over 10 years now. Sure, in that span of time we've had a couple of frustrating moments. But I

3
★★★★★

Great Doctors and PA's! If you're looking for top notch care for your family, this is the place to go. My family has been with Bent tree for over 10 years now. Sure, in that span of time we've had a couple of frustrating moments. But I

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After 20 years of being a patient here, i am throwing in the towel. No qualms about the quality of service. Hate to change from Dr Ferason and his nurse practioners, but ihave had numerous issues with office staff. Final straw came when I

3
★★★★★

After 20 years of being a patient here, i am throwing in the towel. No qualms about the quality of service. Hate to change from Dr Ferason and his nurse practioners, but ihave had numerous issues with office staff. Final straw came when I

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I am a fifteen year patient of Bent Tree Family Physicians. I will no longer go back. Until the last two years I would say I have received excellent care and truly like the physician(s) who treated me, personally and professionally.

3
★★★★★

I am a fifteen year patient of Bent Tree Family Physicians. I will no longer go back. Until the last two years I would say I have received excellent care and truly like the physician(s) who treated me, personally and professionally.

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Bent Tree Family Physicians has the best doctors and staff anyone could ever ask for. Dr. Latta is exceptional! My daughter is 8 years old and has never felt as comfortable as she does now. Anytime I have a question or concern I know that

3
★★★★★

Bent Tree Family Physicians has the best doctors and staff anyone could ever ask for. Dr. Latta is exceptional! My daughter is 8 years old and has never felt as comfortable as she does now. Anytime I have a question or concern I know that

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Its hard to say what the Doctors here are like since after 17 years of going here I have seen an actual Doctor twice. The PAs are great but wait until you get the bill. I have the best insurance money can buy. Blue Cross Blue Shield PPO

3
★★★★★

Its hard to say what the Doctors here are like since after 17 years of going here I have seen an actual Doctor twice. The PAs are great but wait until you get the bill. I have the best insurance money can buy. Blue Cross Blue Shield PPO

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I have gone to Carol Watson several times and she is fabulous!! She is very professional and takes the time to listen to your concerns. She makes you feel comfortable and really listens to what you tell her. You are never rushed like

3
★★★★★

I have gone to Carol Watson several times and she is fabulous!! She is very professional and takes the time to listen to your concerns. She makes you feel comfortable and really listens to what you tell her. You are never rushed like

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I have been going to Sarah since the summer of 2006 when my doctor of 30 years decided to retire. A good family friend had referred me to Sarah and I couldn't be happier. After having established a close relationship with my previous

3
★★★★★

I have been going to Sarah since the summer of 2006 when my doctor of 30 years decided to retire. A good family friend had referred me to Sarah and I couldn't be happier. After having established a close relationship with my previous

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I first met Sarah through a friend and had originally contacted her because I was interested in possibly starting a career in the medical world. Initially I got in touch with Sarah to discuss the different responsibilities of a physician

3
★★★★★

I first met Sarah through a friend and had originally contacted her because I was interested in possibly starting a career in the medical world. Initially I got in touch with Sarah to discuss the different responsibilities of a physician

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Sarah Gagliano is one of the most outstanding, compassionate and caring individuals I know, AND we are lucky enough that she is our physician! \r
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Over ten years ago my daughter ran head first into a goal post while playing soccer. We

3
★★★★★

Sarah Gagliano is one of the most outstanding, compassionate and caring individuals I know, AND we are lucky enough that she is our physician! \r
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Over ten years ago my daughter ran head first into a goal post while playing soccer. We

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I have been seeing Sarah Gagliano for a number of years. I am diabetic, have high blood pressure, and a number of other things. Sarah provides the best care, advice and support of any physician I have ever visited. She goes above and beyond what any other physician would do and her intuition is always dead on.
Make Sarah your physician and you cannot go wrong.

2
★★★★★

I have been seeing Sarah Gagliano for a number of years. I am diabetic, have high blood pressure, and a number of other things. Sarah provides the best care, advice and support of any physician I have ever visited. She goes above and beyond what any other physician would do and her intuition is always dead on.
Make Sarah your physician and you cannot go wrong.

Pros: Exceptional medical care for the entire family

Cons: NONE

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About 10 years ago we moved to Frisco so I had to find a new doctor. After 6 years of bouncing from one to another I hadn't found the one I was looking for, so I just walked in Bent Tree and said I needed a new doctor, who could see me first? The receptionist said I could see Sarah Gagliano PA, if I could come back at 4:30, so that I did. I had never seen a doctor younger than me so at first I was very skeptical. After describing my many conditions (diabetes, coronary artery disease, high blood pressure) and discussing their complexities, I knew I had found the one. She listened, she understood, and most importantly, she cared. I felt at home with her. Now all my various ailments are under outstanding control and to boot, I've lost more than 20 pounds! Thanks Sarah!!

She is all I want and need for a primary health care provider (she's my doctor even though technically she is a PA).

Bent Tree is a Blue Ribbon family clinic!

Why settle for anything less than the best?

2
★★★★★

About 10 years ago we moved to Frisco so I had to find a new doctor. After 6 years of bouncing from one to another I hadn't found the one I was looking for, so I just walked in Bent Tree and said I needed a new doctor, who could see me first? The receptionist said I could see Sarah Gagliano PA, if I could come back at 4:30, so that I did. I had never seen a doctor younger than me so at first I was very skeptical. After describing my many conditions (diabetes, coronary artery disease, high blood pressure) and discussing their complexities, I knew I had found the one. She listened, she understood, and most importantly, she cared. I felt at home with her. Now all my various ailments are under outstanding control and to boot, I've lost more than 20 pounds! Thanks Sarah!!

She is all I want and need for a primary health care provider (she's my doctor even though technically she is a PA).

Bent Tree is a Blue Ribbon family clinic!

Why settle for anything less than the best?

Pros: She's smart. She listens. She communicates wonderfully.

Cons: none

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My daughter came home Thursday night after a sporting event feeling ill. I called her doctor, Guy Culpepper, M.D. at Bent Tree Family Physicians, Friday morning. It was great that they did not make me wait until 9 am. to make an appointment, like our previous doctor's office. They were able to get her in before lunch. I just want to say thank you to Dr. Culpepper for being thorough and running all the tests needed to get an accurate diagnosis so he could prescribe an effective medication. My children love coming to him and are never scared to tell him what??s bothering them. I highly recommend this practice to all ages! The girls at the front desk were friendly, unlike a lot of offices I have visited and the nurse that took us back was very friendly, as well. You will not be disappointed.

2
★★★★★

My daughter came home Thursday night after a sporting event feeling ill. I called her doctor, Guy Culpepper, M.D. at Bent Tree Family Physicians, Friday morning. It was great that they did not make me wait until 9 am. to make an appointment, like our previous doctor's office. They were able to get her in before lunch. I just want to say thank you to Dr. Culpepper for being thorough and running all the tests needed to get an accurate diagnosis so he could prescribe an effective medication. My children love coming to him and are never scared to tell him what??s bothering them. I highly recommend this practice to all ages! The girls at the front desk were friendly, unlike a lot of offices I have visited and the nurse that took us back was very friendly, as well. You will not be disappointed.

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I really like Sarah. I've been seeing her for a while now and she's very thorough and caring. I trust her and have always found her to be very professional. Highly recommended!

2
★★★★★

I really like Sarah. I've been seeing her for a while now and she's very thorough and caring. I trust her and have always found her to be very professional. Highly recommended!

Pros: Thorough, caring

Cons: None

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We just love Sarah Gagliano. She has been our family doctor since 2001. She is professional, caring, understanding, and most of all she is not just a doctor but a friend.

She truly cares and makes our visits to the clinic a pleasure. You can't find a better person who loves her job and her patients.

MVF

2
★★★★★

We just love Sarah Gagliano. She has been our family doctor since 2001. She is professional, caring, understanding, and most of all she is not just a doctor but a friend.

She truly cares and makes our visits to the clinic a pleasure. You can't find a better person who loves her job and her patients.

MVF

Pros: Wonderful and Caring Doctor

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Summary: Do your family a favor and don't settle for Bent Tree Family Physicians or Dr. Amy Latta, where you are not a patient...you're a customer. From outrageous fees to discouraging patient questions, this practice is not the place for caring parents with young children. I recommend you find a doctor that will take after-hours calls for sick children, will encourage parents to participate in the health decisions of their children, and that will provide your medical records when requested.

Everything you are about to read is true. I confirmed the fee schedule with a Bent Tree employee to make sure I would be quoting facts.

Last year, my family moved from Austin to Plano. When my wife found Bent Tree Family Physicians, we went ahead and had our Austin doctor transfer our medical records. Of course, this record transfer was free, as this is part of our Austin doctor taking care of her patients. Our 2 year old son tends to get sick during the winter and that is when reality set in.

Let's talk about unreasonable fees. They charge a $25.00 fee for any after hours call. What that what? I have never heard of a family practice charging for after hours emergencies. I called my insurance provider; she had never heard of charging for calls either and thought I had to be mistaken. With a 2 year old, I don't want to be debating on whether to call our family physician for help. (Note: I confirmed this fee is for any call, no exceptions.) Patients deserve better.

Let's talk about quality of care. Sure, you get what you pay for. Sure, I will stomach these fees to get the best care in the area. Well, here the rules of the free economy do not apply. Every time I have been to see a Bent Tree doctor, the doctor had a quick conversation about why we were there, took a few readings (blood pressure, looked in an ear or two) and then made the diagnosis. Nothing too shocking here, as doctor offices are volume driven. What was shocking was the fact that we were passed to the RN for any questions. After the diagnosis, the RN comes in with scripts and recommendations. I guess the thought is that customers don't have questions. Patients deserve better.

Let's talk about respect for the patient. If the office is running an hour behind, and they know it, they should at least respect the patient enough to inform them they are behind at check in. After waiting an hour after our scheduled appointment time with a sick 2 year old, I was equally unimpressed with the lack of apology or explanation. Patients deserve better.

And, finally, back to fees. Even more egregious is the fee they charge to leave. Being good parents, we realized that we could not continue taking our child (or the one on the way) to this practice. They deserve better. My wife found a better run practice, where you are a patient and a person, and called Bent Tree to have them transfer our son's medical records to the new doctor. My mouth hit the floor when I was told it was a base fee of $25.00 with $0.50 for each page after the first 20. No other doctor has ever imposed this fee. Certainly under HIPPA, this is illegal, right? Nope. Under Texas Administrative Code Title 22, Part 9, Chapter 165, Rule 165.2 they are charging the maximum they legally can. It would be illegal for them to charge $25.01. Well played Bent Tree, just 1 penny shy of legally being criminals. The icing on the cake was when Dr. Amy Latta told us she couldn't waive the fee because we were switching doctors. She didn't even make an effort to hide the fact that they wanted one last dip into my bank account. I would have respected her more if she hit me in the back of the head and just took my wallet.

Patients deserve better.

If you are looking for a Family Physician...Keep Looking!

0
★☆☆☆☆

Summary: Do your family a favor and don't settle for Bent Tree Family Physicians or Dr. Amy Latta, where you are not a patient...you're a customer. From outrageous fees to discouraging patient questions, this practice is not the place for caring parents with young children. I recommend you find a doctor that will take after-hours calls for sick children, will encourage parents to participate in the health decisions of their children, and that will provide your medical records when requested.

Everything you are about to read is true. I confirmed the fee schedule with a Bent Tree employee to make sure I would be quoting facts.

Last year, my family moved from Austin to Plano. When my wife found Bent Tree Family Physicians, we went ahead and had our Austin doctor transfer our medical records. Of course, this record transfer was free, as this is part of our Austin doctor taking care of her patients. Our 2 year old son tends to get sick during the winter and that is when reality set in.

Let's talk about unreasonable fees. They charge a $25.00 fee for any after hours call. What that what? I have never heard of a family practice charging for after hours emergencies. I called my insurance provider; she had never heard of charging for calls either and thought I had to be mistaken. With a 2 year old, I don't want to be debating on whether to call our family physician for help. (Note: I confirmed this fee is for any call, no exceptions.) Patients deserve better.

Let's talk about quality of care. Sure, you get what you pay for. Sure, I will stomach these fees to get the best care in the area. Well, here the rules of the free economy do not apply. Every time I have been to see a Bent Tree doctor, the doctor had a quick conversation about why we were there, took a few readings (blood pressure, looked in an ear or two) and then made the diagnosis. Nothing too shocking here, as doctor offices are volume driven. What was shocking was the fact that we were passed to the RN for any questions. After the diagnosis, the RN comes in with scripts and recommendations. I guess the thought is that customers don't have questions. Patients deserve better.

Let's talk about respect for the patient. If the office is running an hour behind, and they know it, they should at least respect the patient enough to inform them they are behind at check in. After waiting an hour after our scheduled appointment time with a sick 2 year old, I was equally unimpressed with the lack of apology or explanation. Patients deserve better.

And, finally, back to fees. Even more egregious is the fee they charge to leave. Being good parents, we realized that we could not continue taking our child (or the one on the way) to this practice. They deserve better. My wife found a better run practice, where you are a patient and a person, and called Bent Tree to have them transfer our son's medical records to the new doctor. My mouth hit the floor when I was told it was a base fee of $25.00 with $0.50 for each page after the first 20. No other doctor has ever imposed this fee. Certainly under HIPPA, this is illegal, right? Nope. Under Texas Administrative Code Title 22, Part 9, Chapter 165, Rule 165.2 they are charging the maximum they legally can. It would be illegal for them to charge $25.01. Well played Bent Tree, just 1 penny shy of legally being criminals. The icing on the cake was when Dr. Amy Latta told us she couldn't waive the fee because we were switching doctors. She didn't even make an effort to hide the fact that they wanted one last dip into my bank account. I would have respected her more if she hit me in the back of the head and just took my wallet.

Patients deserve better.

If you are looking for a Family Physician...Keep Looking!

Pros: Magazines in the waiting room....that's about it.

Cons: You are customer, not a patient.

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Bent Tree Family Physicians actually has a dramatically reduced fee schedule for cash paying patients. But it is not free. And the expectations of patients like jennifer5478 are leading to the shortage of primary care physicians. Let's address several of her complaints:

"Extended visits" do cost more from any physician. As she noted, a severe infection involving a more complex history, multiple symptoms, exam and tests has to be billed slightly higher to keep simpler office visits less expensive. Imagine if you scheduled a haircut but added color and a permanent it would cost more.

She was "re-infected" 1 month later. Was it the same illness? Not likely 3-4 weeks later. Remember she said she had a "severe" infection. Recurrence usually is something different, or even a sign of a more serious problem. A good physician must reassess. Ask any lawyer.

As to just "call in an antibiotic". Inappropriate antibiotic use has created dangerous resistance. And as to a "$4 harmless Rx", there is No harmless Rx.

The "charge for prescription refill" is never with an office visit; instead it is a small convenience fee to cover overhead when a patient needs a service but can't come in to the office. Most patients never need this when they schedule regular office visits. The after hours telephone consult fee is used by most physicians. Imagine the fee if you called your attorney or accountant at 3 AM. And there is no "consultation charge" during office hours, you are just making that up.

Good health care is the first priority and being paid in order to keep the office open makes it possible. There is no "Cash Cow" in primary care and hundreds of family doctors going out of business are proof of that.

2
★★★★★

Bent Tree Family Physicians actually has a dramatically reduced fee schedule for cash paying patients. But it is not free. And the expectations of patients like jennifer5478 are leading to the shortage of primary care physicians. Let's address several of her complaints:

"Extended visits" do cost more from any physician. As she noted, a severe infection involving a more complex history, multiple symptoms, exam and tests has to be billed slightly higher to keep simpler office visits less expensive. Imagine if you scheduled a haircut but added color and a permanent it would cost more.

She was "re-infected" 1 month later. Was it the same illness? Not likely 3-4 weeks later. Remember she said she had a "severe" infection. Recurrence usually is something different, or even a sign of a more serious problem. A good physician must reassess. Ask any lawyer.

As to just "call in an antibiotic". Inappropriate antibiotic use has created dangerous resistance. And as to a "$4 harmless Rx", there is No harmless Rx.

The "charge for prescription refill" is never with an office visit; instead it is a small convenience fee to cover overhead when a patient needs a service but can't come in to the office. Most patients never need this when they schedule regular office visits. The after hours telephone consult fee is used by most physicians. Imagine the fee if you called your attorney or accountant at 3 AM. And there is no "consultation charge" during office hours, you are just making that up.

Good health care is the first priority and being paid in order to keep the office open makes it possible. There is no "Cash Cow" in primary care and hundreds of family doctors going out of business are proof of that.

Pros: Dedicated physicians

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I have gone to this facility for 2 years regularly. And I go in more than once per year. I am a cash pay patient as I currently do not have insurance and am a single mother. Since I began going there I was taken aback by their strange set of additional fees for various things. After my last visit and a recent phone call, I am fed up. At my last visit, they tried to charge me for "an extended visit" (about $40 more) because the Physician's Assistant spent more then the "Standard/Authorized" amount of time with me - 15 minutes! (I came in with a severe infection and they had to run some tests and do an exam). On top of that, I called in today to request a refill of the anti-biotic because I have been reinfected (saw the Dr. 3-4 wks. ago) and they said I would have to come in again and have new tests run! (Rather than simply calling me in a $4 harmless Rx, sounds fishy right?

4 months ago or so they implemented a new pricing structure where patients will be charged for every prescription they asked to have refilled (about $10 PER prescription refill request!); $25 charge if you have an after-hours emergency and need to speak to the person on call (they aren't offering the courtesy every other doctor's office offers); and if you just need to speak to the Dr. DURING business hours, there is a "consultation charge for that too". (I don't think any insurance covers these costs).

Sounds like MONEY is their first priority and they are turning health care into a Cash Cow. My suggestion is to find any of the other hundreds of caring doctors in your area and avoid this one "at all costs".

0
★☆☆☆☆

I have gone to this facility for 2 years regularly. And I go in more than once per year. I am a cash pay patient as I currently do not have insurance and am a single mother. Since I began going there I was taken aback by their strange set of additional fees for various things. After my last visit and a recent phone call, I am fed up. At my last visit, they tried to charge me for "an extended visit" (about $40 more) because the Physician's Assistant spent more then the "Standard/Authorized" amount of time with me - 15 minutes! (I came in with a severe infection and they had to run some tests and do an exam). On top of that, I called in today to request a refill of the anti-biotic because I have been reinfected (saw the Dr. 3-4 wks. ago) and they said I would have to come in again and have new tests run! (Rather than simply calling me in a $4 harmless Rx, sounds fishy right?

4 months ago or so they implemented a new pricing structure where patients will be charged for every prescription they asked to have refilled (about $10 PER prescription refill request!); $25 charge if you have an after-hours emergency and need to speak to the person on call (they aren't offering the courtesy every other doctor's office offers); and if you just need to speak to the Dr. DURING business hours, there is a "consultation charge for that too". (I don't think any insurance covers these costs).

Sounds like MONEY is their first priority and they are turning health care into a Cash Cow. My suggestion is to find any of the other hundreds of caring doctors in your area and avoid this one "at all costs".

Cons: Care more about money than patients well-being

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Dr. Garza refused to offer any treatment when I went in with a gastrointestinal illness -- instead she wasted my time and money sending samples to an incompetent lab, then referred me to a specialist for a colonoscopy that cost me almost $2,000 out of pocket! Recently, when I asked them to call in a refill for a Rx I have taken for several years now, they threatened to charge me $75 -- just to renew a subscription over the phone because I hadn't been in for my annual physical. It really didn't matter that 1) I had lost my job, and 2) my father had just passed away. I have scheduled an annual physical . . . with a new doctor in another practice!

0
★☆☆☆☆

Dr. Garza refused to offer any treatment when I went in with a gastrointestinal illness -- instead she wasted my time and money sending samples to an incompetent lab, then referred me to a specialist for a colonoscopy that cost me almost $2,000 out of pocket! Recently, when I asked them to call in a refill for a Rx I have taken for several years now, they threatened to charge me $75 -- just to renew a subscription over the phone because I hadn't been in for my annual physical. It really didn't matter that 1) I had lost my job, and 2) my father had just passed away. I have scheduled an annual physical . . . with a new doctor in another practice!

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Dr. Culpepper has been my physician for more than 14 years -since he and two partners were based solely at the Dallas Parkway location. He is kind, caring, knowledgeable, compassionate, and has truly made me feel like a partner in my health care.

I have had the same experience, on the occasions when I have been seen by one of his colleagues.

The staff at both offices is warm, friendly, and able to quickly resolve the one billing issue I have had since 1994.

2
★★★★★

Dr. Culpepper has been my physician for more than 14 years -since he and two partners were based solely at the Dallas Parkway location. He is kind, caring, knowledgeable, compassionate, and has truly made me feel like a partner in my health care.

I have had the same experience, on the occasions when I have been seen by one of his colleagues.

The staff at both offices is warm, friendly, and able to quickly resolve the one billing issue I have had since 1994.

Pros: Two convenient locations

Cons: Dr. Culpepper only sees patients at the Frisco office, now.

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They ignored a patient request to utilize the laboratory services required by the insurance company. They did send it to that lab, but then passed on the lab bill with a huge markup instead of having the lab bill the insurance company as required. This resulted in extra expense to me that would not have been required if they honored the request. When I asked the office manager about it, she actually laughed at me and said that she really did not care if it cost extra because that was their office policy.

0
★☆☆☆☆

They ignored a patient request to utilize the laboratory services required by the insurance company. They did send it to that lab, but then passed on the lab bill with a huge markup instead of having the lab bill the insurance company as required. This resulted in extra expense to me that would not have been required if they honored the request. When I asked the office manager about it, she actually laughed at me and said that she really did not care if it cost extra because that was their office policy.

Cons: They ignore your insurance requirements and it will cost extra

 

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