Mason Properties Inc

★★★★☆
  • 7703 Mesa Dr

    Austin, TX 78731

    Map & Directions
  • 512-343-0853

About Mason Properties Inc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Real Estate

Real Estate
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HORRIBLE MANAGEMENT COMPANY!! THEY WILL TREAT YOU LIKE CRAP!! Be advised that this company will NEVER answer your phone calls or emails! They kept showing our house to complete strangers while we were at work- without any warning. Jo Ellen

3
★★★★★

HORRIBLE MANAGEMENT COMPANY!! THEY WILL TREAT YOU LIKE CRAP!! Be advised that this company will NEVER answer your phone calls or emails! They kept showing our house to complete strangers while we were at work- without any warning. Jo Ellen

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I highly recommend Mason Properties and I'm sure that for every complaint that may have been posted below, there are at least two or three people who didn't take the time to write a recommendation! \r
\r
I had serious reservations about

3
★★★★★

I highly recommend Mason Properties and I'm sure that for every complaint that may have been posted below, there are at least two or three people who didn't take the time to write a recommendation! \r
\r
I had serious reservations about

.

If I could give them no stars I would, this company is terrible. DONT BE FOOLED BY THEIR FRIENDLY DEMEANOR, these people NEVER return phone calls, or answer emails. It is extremely frustrating trying to reach them for anything, especially

3
★★★★★

If I could give them no stars I would, this company is terrible. DONT BE FOOLED BY THEIR FRIENDLY DEMEANOR, these people NEVER return phone calls, or answer emails. It is extremely frustrating trying to reach them for anything, especially

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I have rented from Mason Properties for the past 3 years and have had the same experience as others. I have chosen to stay in the complex as long as I have because of the location.

They do not return phone calls or emails and do not

3
★★★★★

I have rented from Mason Properties for the past 3 years and have had the same experience as others. I have chosen to stay in the complex as long as I have because of the location.

They do not return phone calls or emails and do not

.

Happen to recently run across this set of reviews which reminded me what a terrible experience it was to try to lease using this woman. It took days for her to reply to emails; she played all sorts of games about other offers, etc. and overall I just gave up trying to deal with her. I think the bexst way to sum things up about her is to just look below and see she is writing her own 5 star review to boost her ratings here - how simply pathetic?

1
★☆☆☆☆

Happen to recently run across this set of reviews which reminded me what a terrible experience it was to try to lease using this woman. It took days for her to reply to emails; she played all sorts of games about other offers, etc. and overall I just gave up trying to deal with her. I think the bexst way to sum things up about her is to just look below and see she is writing her own 5 star review to boost her ratings here - how simply pathetic?

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.

Love the property we live in but our maintenance issues were never addressed. They rarely answer the phone or return calls. When I would go to the business house I was always greeted with friendly smiles but that was about it. I have

3
★★★★★

Love the property we live in but our maintenance issues were never addressed. They rarely answer the phone or return calls. When I would go to the business house I was always greeted with friendly smiles but that was about it. I have

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My roommate and I had a terrible experience with Mason Properties. It's been bad since the day we moved in. Our move in day was scheduled for a Saturday, and they told us to call them before going to get the keys. We tried to call them 3 hours before we went to get the keys (before we left to drive to Austin with all our stuff). They didn't answer. We continued to try to contact them on our drive to Austin; no one answered. We finally just showed up at their HOUSE and no one would answer the door. After 10-15 minutes, someone came out from behind the house asking what we wanted. We should have known dealing with Mason would be a pain after this.

All the reviews that state that trying to contact them is troublesome is right. They make you go on their website to fill out a service request, and then take forever to get back to you. My roommate and I had to fill out four service requests in order to finally get Mason to get someone to come out to fix our mailbox so we could actually get our mail. Don't even try calling them. They usually won't answer.

My roommate and I moved out about a month and a half ago and we still haven't gotten our security deposit back. Two weeks ago they told us they were "revamping their accounting system" and they'd get back to us. They didn't get back to us. We had to contact them again. They then told us that our deposit was "processing" and we should get it in a week. It didn't come. We called again, and Billie said she just got 40 packets on her desk that Monday and she'd get back to us on Friday, and if she didn't call....then to call her. She never called. We called her 3 times, and we got no answer. We called again today (they finally answered) and were told that Billie was in the hospital and there was no other person who could tell us about the deposit (we do feel bad that she's in the hospital, but someone else at Mason should also know how to deal with deposits for emergency situation such as this one). We asked to speak with the owner and were given a number to contact her at. We called Mrs. Mason herself, and no one answered.

I would NEVER recommend renting any property that is managed by this company. If you ever see a property is managed by Mason, I would seriously reconsider renting it.

0
★☆☆☆☆

My roommate and I had a terrible experience with Mason Properties. It's been bad since the day we moved in. Our move in day was scheduled for a Saturday, and they told us to call them before going to get the keys. We tried to call them 3 hours before we went to get the keys (before we left to drive to Austin with all our stuff). They didn't answer. We continued to try to contact them on our drive to Austin; no one answered. We finally just showed up at their HOUSE and no one would answer the door. After 10-15 minutes, someone came out from behind the house asking what we wanted. We should have known dealing with Mason would be a pain after this.

All the reviews that state that trying to contact them is troublesome is right. They make you go on their website to fill out a service request, and then take forever to get back to you. My roommate and I had to fill out four service requests in order to finally get Mason to get someone to come out to fix our mailbox so we could actually get our mail. Don't even try calling them. They usually won't answer.

My roommate and I moved out about a month and a half ago and we still haven't gotten our security deposit back. Two weeks ago they told us they were "revamping their accounting system" and they'd get back to us. They didn't get back to us. We had to contact them again. They then told us that our deposit was "processing" and we should get it in a week. It didn't come. We called again, and Billie said she just got 40 packets on her desk that Monday and she'd get back to us on Friday, and if she didn't call....then to call her. She never called. We called her 3 times, and we got no answer. We called again today (they finally answered) and were told that Billie was in the hospital and there was no other person who could tell us about the deposit (we do feel bad that she's in the hospital, but someone else at Mason should also know how to deal with deposits for emergency situation such as this one). We asked to speak with the owner and were given a number to contact her at. We called Mrs. Mason herself, and no one answered.

I would NEVER recommend renting any property that is managed by this company. If you ever see a property is managed by Mason, I would seriously reconsider renting it.

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Mason Properties has been listing my property for four years now...... I feel so comfortable knowing they are watching over my investment They not only care for the property but are very diligent in filtering the applications so as not to rent to some one who might be disrespectful to the property.
Many Thanks to the team at Mason Properties for all their hard work......

2
★★★★★

Mason Properties has been listing my property for four years now...... I feel so comfortable knowing they are watching over my investment They not only care for the property but are very diligent in filtering the applications so as not to rent to some one who might be disrespectful to the property.
Many Thanks to the team at Mason Properties for all their hard work......

Pros: Pricing and Attention to EVERYTHING

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Well they don't offer to give 0 stars, so I had to give them a "one star". It looks like I fell victim to the same problem as other folks. They simply do not return calls....ever. The property I rented was a 3 bedroom place. But I had several hundred roomates...rodents! And lots of them. After numerous complaints they sent a pest removal company, who put 4 rodent traps down and left, never to return. The property had a pool and underground irriagtion. Sounds great right? Well a pipe burst (not from freezing) in the irriagtion system and dumped 70,000 gallons into the watershed system. My utility bill was $1100 that month. I received NO HELP with the bill, even though the pipes are old (30+ years) and it wasn't my fault. I called and emailed them relentlessly for 4 months with no call back, accept an email saying I was responsible for the bill. The AC unti on my house was held together with wire nuts and duct tape and was very inefficient. Still no help. They just let my utility bill average $700/month. If you do get ahold of them, do not expect empathy. They are cold and uncaring. Customer service is not on their priority list. Do yourself a favor and DO NOT USE THEM. They should be out of business with the shady dealings they do.

0
★☆☆☆☆

Well they don't offer to give 0 stars, so I had to give them a "one star". It looks like I fell victim to the same problem as other folks. They simply do not return calls....ever. The property I rented was a 3 bedroom place. But I had several hundred roomates...rodents! And lots of them. After numerous complaints they sent a pest removal company, who put 4 rodent traps down and left, never to return. The property had a pool and underground irriagtion. Sounds great right? Well a pipe burst (not from freezing) in the irriagtion system and dumped 70,000 gallons into the watershed system. My utility bill was $1100 that month. I received NO HELP with the bill, even though the pipes are old (30+ years) and it wasn't my fault. I called and emailed them relentlessly for 4 months with no call back, accept an email saying I was responsible for the bill. The AC unti on my house was held together with wire nuts and duct tape and was very inefficient. Still no help. They just let my utility bill average $700/month. If you do get ahold of them, do not expect empathy. They are cold and uncaring. Customer service is not on their priority list. Do yourself a favor and DO NOT USE THEM. They should be out of business with the shady dealings they do.

Pros: big back yard and pool/lawn mowing free

Cons: customer service and utility problems

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This company had extremely poor customer service; They became our property managers the last month of our lease. It took almost two months to get our deposit back after having to deal with the unreturned phone calls, if they even answered the phone at all during regular business hours. To top it off, out of our deposit they took bogus charges for cleaning which my roommate and I had thoroughly taken care of upon move out and we were even complimented on by both the maintenance man and the manager of mason properties. They also charged us for new hardware to be installed in the bathroom that never existed the entire year we lived there.

This company is over all a shady business that i highly recommend NOT giving any of your hard earned money too. They will do their darndest to screw you out of it, with poor customer service to boot.

0
★☆☆☆☆

This company had extremely poor customer service; They became our property managers the last month of our lease. It took almost two months to get our deposit back after having to deal with the unreturned phone calls, if they even answered the phone at all during regular business hours. To top it off, out of our deposit they took bogus charges for cleaning which my roommate and I had thoroughly taken care of upon move out and we were even complimented on by both the maintenance man and the manager of mason properties. They also charged us for new hardware to be installed in the bathroom that never existed the entire year we lived there.

This company is over all a shady business that i highly recommend NOT giving any of your hard earned money too. They will do their darndest to screw you out of it, with poor customer service to boot.

Pros: They will certainly be nice to your face.

Cons: Bogus charges, they don't return phone calls, and don't really seem to know what's going on. but will keep your money if they can.

.

I had a horrible time finding a new place to rent in Austin when I decided to move back into the area. The apartment complexes were either too big and overbearing, the office personnel were snooty or rude, and many of the places I looked at just weren't worth the price they were asking. I hate large commercialized resort type environments (except for vacation occasionally) and I knew from experience what it felt like to live in Austin years ago - live oak trees, neighborly folks all around, easy access to most anywhere, etc. When I found Mason Properties (through an agent) and I looked at one of their properties, I felt I had come home. Not only was the property immaculate, although an older property, the grounds were beautiful and the complex was quiet. Not only was the location and conditions of the property well-cared for, but the employees of Mason Properties were friendly, hospitable, and very attentive to my needs. I will always tell people who I have rented from and will only recommend Mason Properties! Not sure what the poor ratings are about; I suspect those reviewers have been attracting what they were getting in return.

2
★★★★★

I had a horrible time finding a new place to rent in Austin when I decided to move back into the area. The apartment complexes were either too big and overbearing, the office personnel were snooty or rude, and many of the places I looked at just weren't worth the price they were asking. I hate large commercialized resort type environments (except for vacation occasionally) and I knew from experience what it felt like to live in Austin years ago - live oak trees, neighborly folks all around, easy access to most anywhere, etc. When I found Mason Properties (through an agent) and I looked at one of their properties, I felt I had come home. Not only was the property immaculate, although an older property, the grounds were beautiful and the complex was quiet. Not only was the location and conditions of the property well-cared for, but the employees of Mason Properties were friendly, hospitable, and very attentive to my needs. I will always tell people who I have rented from and will only recommend Mason Properties! Not sure what the poor ratings are about; I suspect those reviewers have been attracting what they were getting in return.

Pros: Everything about them.

Cons: None so far.

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I am a professional who travels extensively. Recently, I needed a place in Austin, Tx. for 6 months. I called a real estate agent who suggested I contact Mason properties. My experience with this property management company was exemplary and professional. This company found me the right place at the right price .

2
★★★★★

I am a professional who travels extensively. Recently, I needed a place in Austin, Tx. for 6 months. I called a real estate agent who suggested I contact Mason properties. My experience with this property management company was exemplary and professional. This company found me the right place at the right price .

Pros: attentive, friendly, responsive, professional,

Cons: no website when I leased from them, but I understand they have a web page now

.

My experience with Mason Properties has been a very pleasant one. The few problems with our property have been resolved in a very timely and efficient manner and always with a smile. I have recommended and will still recommend Mason Properties to everyone I can. They are friendly, caring and willing to go the extra mile for their clients.

2
★★★★★

My experience with Mason Properties has been a very pleasant one. The few problems with our property have been resolved in a very timely and efficient manner and always with a smile. I have recommended and will still recommend Mason Properties to everyone I can. They are friendly, caring and willing to go the extra mile for their clients.

Pros: Friendly, Trustworthy, Efficient

Cons: None

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I am JoEllen Mason, owner of Mason Properties since 1987, We take pride in our service record and have worked with hundreds, if not thousands, of tenants and owners since that date. It is impossibel to please everyone regards of the genuine attempt to solve problems in a timely manner. All of the negative comments posted are from tenants who felt they were treated unfairly. There are always two sides to a story. I invite you to call Mason Properties and get to know us. if you are a tenant looking to lease or a current tenant who needs help solving a problem, I assure you, you will find us resposive and sensitive to your needs.

2
★★★★★

I am JoEllen Mason, owner of Mason Properties since 1987, We take pride in our service record and have worked with hundreds, if not thousands, of tenants and owners since that date. It is impossibel to please everyone regards of the genuine attempt to solve problems in a timely manner. All of the negative comments posted are from tenants who felt they were treated unfairly. There are always two sides to a story. I invite you to call Mason Properties and get to know us. if you are a tenant looking to lease or a current tenant who needs help solving a problem, I assure you, you will find us resposive and sensitive to your needs.

Pros: Small company who gets to know each tenants on a personal level

Cons: None

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I have traveled the states as a requirement of my profession and have rented on many occasions. I have to say the most rewarding and satisfactory renting experience I have had has been with Mason Properties. I have rented with them for 3 years now and have always been treated with respect. On the few occasions that I have had to contact them regarding maintenance they have always responded in a timely manner. Their vendors have been polite and responsive. I am leaving the Austin area soon and they have been exceptionally helpful in assisting me with finding a new occupant to take over the property as I will not be able to fulfill my commitment to the lease terms. I have and will continue to refer Mason property to family and friends both as a landlord and as a management service to owners.

2
★★★★★

I have traveled the states as a requirement of my profession and have rented on many occasions. I have to say the most rewarding and satisfactory renting experience I have had has been with Mason Properties. I have rented with them for 3 years now and have always been treated with respect. On the few occasions that I have had to contact them regarding maintenance they have always responded in a timely manner. Their vendors have been polite and responsive. I am leaving the Austin area soon and they have been exceptionally helpful in assisting me with finding a new occupant to take over the property as I will not be able to fulfill my commitment to the lease terms. I have and will continue to refer Mason property to family and friends both as a landlord and as a management service to owners.

Pros: Excellent customer service, Very friendly

Cons: They do not have an office in the town in which I am relocating to

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She was defensive and unresponsive from the very beginning. We had small (then large) issues with the house (which she had never even SEEN before we moved in) from the beginning.

Despite the fact that after a month we learned we had a rodent living in the house and walking around on our kitchen counters, she did nothing. Finally, after weeks and the rodent EATING A HOLE IN OUR DISHWASHER to get water, pest control was called. But it took additional weeks to get the attic appropriately cleaned and a new dishwasher installed.

We found her totally unresponsive to other health and hygiene issues in the home. And as someone else said, she works out of her home, which is unethical, if not illegal.

After one year, our landlord gave her the boot.

0
★☆☆☆☆

She was defensive and unresponsive from the very beginning. We had small (then large) issues with the house (which she had never even SEEN before we moved in) from the beginning.

Despite the fact that after a month we learned we had a rodent living in the house and walking around on our kitchen counters, she did nothing. Finally, after weeks and the rodent EATING A HOLE IN OUR DISHWASHER to get water, pest control was called. But it took additional weeks to get the attic appropriately cleaned and a new dishwasher installed.

We found her totally unresponsive to other health and hygiene issues in the home. And as someone else said, she works out of her home, which is unethical, if not illegal.

After one year, our landlord gave her the boot.

Pros: She certainly never came to the house

Cons: She was unresponsive, unconcerned and unhelpful.

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Never, ever return calls and when they do are very rude. They do not repect your property and come in and out of your place like nothing-whenever. RUNNNNNNNN FOR YOUR LIFE!!! The worst property management in Austin. She works out of her home in a residential area-BIG BIG VIOLATION OF AUSTIN CITY CODE-What does that tell you-Unethical and sneaky, very sneaky

0
★☆☆☆☆

Never, ever return calls and when they do are very rude. They do not repect your property and come in and out of your place like nothing-whenever. RUNNNNNNNN FOR YOUR LIFE!!! The worst property management in Austin. She works out of her home in a residential area-BIG BIG VIOLATION OF AUSTIN CITY CODE-What does that tell you-Unethical and sneaky, very sneaky

Pros: None

Cons: Unprofessional, unethical, rude, intrusive, no respect for privacy!!

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Very unprofessional. Be very careful doing business with this "company".
They will stick it to you if you give them just the slightest opportunity to.
Save yourself some trouble and find a place with proper management.

0
★☆☆☆☆

Very unprofessional. Be very careful doing business with this "company".
They will stick it to you if you give them just the slightest opportunity to.
Save yourself some trouble and find a place with proper management.

Pros: Nice Property

Cons: Poor management, NO customer care

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Please be careful when considering doing business with Mason Properties. My experience with them has been very very disappointing.

0
★☆☆☆☆

Please be careful when considering doing business with Mason Properties. My experience with them has been very very disappointing.

Pros: Local Austin, Trustworthy

Cons: Not responsive, Not timely, Unfriendly

 

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