Nagelin's Bakery Inc

★★★☆☆
  • 129 S Seguin Ave

    New Braunfels, TX 78130

    Map & Directions
  • 830-625-5722

Food

Food
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I'm a "Texas Native" who has grown up going to Naeglin's so you'd think I would defend them. However, after they completely ruined my best friend's son's first birthday cake with such distaste, I will go to any length to spread word of my disgust with them.
First birthdays are special, with special memories, decorations and pictures that the cake is apart of and my friend had well in advance called in her order with specific instructions on style and decoration. They did the complete opposite. When she made the 30 minute one way drive to see this, the owner (over phone,) told the staff, who admitted that it wasn't salvageable that my friend could come back on Monday and receive her full refund. And to take the cake, seeing how she was jipped out of one, plus they could do nothing with it. She didn't WANT the $, she just wanted it fixed and they said that just wasn't an option!!
I SAW the picture & description of what she wanted and in DETAIL asked for and was GUARANTEED for her son's FIRST BIRTHDAY PARTY And I saw what they FORCED her to walk out of the store with. It was so far from what she asked for and was happily willing to pay for! All she wanted when she picked it up was to be fixed! Instead she was sent out with the PROMISE of a full refund.
Monday came and they did everything to avoid her. Finally back and forth between store employees and Nancy (owners wife.) Where they refused any such thing, went back on their word, did everything but name call. They even threatened her if she came to the store to simply talk to them! She just got hung up on... literally! She didn't go in demanding money... THEY offered the full refund and for her to take the cake. Who is going to leave with the "word of a refund on that next Monday", after a 30 minute drive one way just to go pick the cake up and then no cake for their son's first b-day party at the point in which it was too late for her to get another one?!?!
Hearing what Todd & Nancy have said to her, their actions, their complete disregard for customer service makes me sick. They're this "huge, staple, family, friendly environment..." PLEASE: they could have cared less about ruining a baby boy's first birthday. SHAME ON THEM!!!
They will never have ANY of my family's business again... which in all honesty, was never very good anyway. There items are ALWAYS stale. The staff always seems so much more than put out at the horrendous thought of taking an order and doing their job. The only reason I kept going is because my dad loves history and the fact that it is questionably Texas' oldest bakery. So when we had out of town visitors, they'd inquire, we'd take them and guess what? They had nothing to rave about either!

1
★☆☆☆☆

I'm a "Texas Native" who has grown up going to Naeglin's so you'd think I would defend them. However, after they completely ruined my best friend's son's first birthday cake with such distaste, I will go to any length to spread word of my disgust with them.
First birthdays are special, with special memories, decorations and pictures that the cake is apart of and my friend had well in advance called in her order with specific instructions on style and decoration. They did the complete opposite. When she made the 30 minute one way drive to see this, the owner (over phone,) told the staff, who admitted that it wasn't salvageable that my friend could come back on Monday and receive her full refund. And to take the cake, seeing how she was jipped out of one, plus they could do nothing with it. She didn't WANT the $, she just wanted it fixed and they said that just wasn't an option!!
I SAW the picture & description of what she wanted and in DETAIL asked for and was GUARANTEED for her son's FIRST BIRTHDAY PARTY And I saw what they FORCED her to walk out of the store with. It was so far from what she asked for and was happily willing to pay for! All she wanted when she picked it up was to be fixed! Instead she was sent out with the PROMISE of a full refund.
Monday came and they did everything to avoid her. Finally back and forth between store employees and Nancy (owners wife.) Where they refused any such thing, went back on their word, did everything but name call. They even threatened her if she came to the store to simply talk to them! She just got hung up on... literally! She didn't go in demanding money... THEY offered the full refund and for her to take the cake. Who is going to leave with the "word of a refund on that next Monday", after a 30 minute drive one way just to go pick the cake up and then no cake for their son's first b-day party at the point in which it was too late for her to get another one?!?!
Hearing what Todd & Nancy have said to her, their actions, their complete disregard for customer service makes me sick. They're this "huge, staple, family, friendly environment..." PLEASE: they could have cared less about ruining a baby boy's first birthday. SHAME ON THEM!!!
They will never have ANY of my family's business again... which in all honesty, was never very good anyway. There items are ALWAYS stale. The staff always seems so much more than put out at the horrendous thought of taking an order and doing their job. The only reason I kept going is because my dad loves history and the fact that it is questionably Texas' oldest bakery. So when we had out of town visitors, they'd inquire, we'd take them and guess what? They had nothing to rave about either!

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This place is an absolute rip-off! They make promises but DO NOT deliver on them. The owners lack professionalism and do not respect their customers at all.

The quality of the product is absolutely shameful! They threaten their customers, do shoddy work, and are just hateful, hateful people.

I hope they read these reviews and realize how crappy their service is and do something about it!

1
★☆☆☆☆

This place is an absolute rip-off! They make promises but DO NOT deliver on them. The owners lack professionalism and do not respect their customers at all.

The quality of the product is absolutely shameful! They threaten their customers, do shoddy work, and are just hateful, hateful people.

I hope they read these reviews and realize how crappy their service is and do something about it!

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1 out of 1 people found this review helpful.

.

What is there not to like about Nagelin's? They are a locally-owned business, and excel at what they do. Their whole selection of goodies makes you feel like a child licking out of the bowl of mama's homemade cookie dough.

5
★★★★★

What is there not to like about Nagelin's? They are a locally-owned business, and excel at what they do. Their whole selection of goodies makes you feel like a child licking out of the bowl of mama's homemade cookie dough.

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Since I live a distance from Nagelin's Bakery,I took advantage of ordering several items through their web site.
They arrived sooner then expected by Fedex.
Everything was wrapped very professionally,very fresh,and baked in the old fashion way ,I remembered as a kid.
Tasted some of each-Strudel (it really is 2 ft long) bear claws,sweet prezels, smilie face cookies,and enjoyed ll.
I would recommend this bakery,There aren't a lot of bakeries left still baking in this old fashion manner.

5
★★★★★

Since I live a distance from Nagelin's Bakery,I took advantage of ordering several items through their web site.
They arrived sooner then expected by Fedex.
Everything was wrapped very professionally,very fresh,and baked in the old fashion way ,I remembered as a kid.
Tasted some of each-Strudel (it really is 2 ft long) bear claws,sweet prezels, smilie face cookies,and enjoyed ll.
I would recommend this bakery,There aren't a lot of bakeries left still baking in this old fashion manner.

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.

This place is awesome. The cinammon rolls and kolaches are to die for, and they are best when you get here early enough to get them fresh out of the oven.

5
★★★★★

This place is awesome. The cinammon rolls and kolaches are to die for, and they are best when you get here early enough to get them fresh out of the oven.

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