Jon Wayne Service Company

★★★★☆
Jon Wayne Heating & Air is a full service residential Heating and AC company here in San Antonio TX.
  • 9272 US Highway 87 E

    San Antonio, TX 78263

    Map & Directions
  • 210-293-6700

About Jon Wayne Service Company

Hours
Sun 24 Hours, Mon-Fri 7am-7pm, Sat 8am-4pm

Automotive

Automotive
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4.0 4
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The staff from the people answering the phone to the install team are very professional. I was very impressed with the group they sent to complete the install. I had my ducts replaced along with the inside and outside unit. The installers were very professional the entire 13 hours, I never saw one of them playing grab-ass, they did not complain to one another they simply worked steady until the job was done, they used drop cloths and wore shoe coverings everywhere they went. I will recommend Jon Wayne to everyone I know.

5
★★★★★

The staff from the people answering the phone to the install team are very professional. I was very impressed with the group they sent to complete the install. I had my ducts replaced along with the inside and outside unit. The installers were very professional the entire 13 hours, I never saw one of them playing grab-ass, they did not complain to one another they simply worked steady until the job was done, they used drop cloths and wore shoe coverings everywhere they went. I will recommend Jon Wayne to everyone I know.

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I called to get an estimate to install central heat/air. First, they wanted $400 to conduct a "test" to determine what size unit my 1600 square foot home required. Then, they said they could complete the test, without me receiving a copy of the report, for $250. A customer should not have to pay money to determine what size unit they need. I can't believe it.

1
★☆☆☆☆

I called to get an estimate to install central heat/air. First, they wanted $400 to conduct a "test" to determine what size unit my 1600 square foot home required. Then, they said they could complete the test, without me receiving a copy of the report, for $250. A customer should not have to pay money to determine what size unit they need. I can't believe it.

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Business Response:

Free Home Evaluations Lisa, I am a sorry that there was a misunderstanding on the part of our staff as to your needs. We offer a free home evaluation for system replacements, which is what probably should have been offered to you in this case. The $400 evaluation is something we offer for homes with difficult problems. It involves extensive testing using expensive equipment. I don't think this applies to your situation. If you would, please call me at 593-8534 so I can learn more about your negative experience with us and then work to prevent a situation like this from happening in the future.
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Mr. Rackler,

We would like to take the time to let you know how pleased we are with our recent purchase of the Classic Comfort System and duct work. What a difference!
Even though we needed a new system, we carefully researched our Yellow Pages and the Internet to find the right air conditioning company, and we felt that we chose well. After working with your staff we felt even better about our choice.
Your staff is extremely confident in the work they do and that is a lasting impression.
Our home was assessed by Johnny Rackler and he did a great job figuring out what we needed to replace our old system and what was best for us. Our previous system was almost twenty years old and failing us. Our new duct work was designed specially for our home by Mr. Rackler, and it has improved comfort in our home tremendously. As for our installation, Guy, Shoan, and Josh did a fantastic job. They were courteous, polite, and professional. So professional to the point of treating this job was like they were installing their own system in their own home, another words...doing this job with great care, and taking minimal breaks to insure the job was completed quickly and to satisfaction.
They also briefed us on how to care for our new system. We will gladly recommend your business to our friends and family. We also want to extend our thanks to Terry and Karla for assisting with paperwork and appointments, they were very helpful.

To all at Jon Wayne Air, we thank you for an outstanding, OUTSTANDING job!!!!

5
★★★★★

Mr. Rackler,

We would like to take the time to let you know how pleased we are with our recent purchase of the Classic Comfort System and duct work. What a difference!
Even though we needed a new system, we carefully researched our Yellow Pages and the Internet to find the right air conditioning company, and we felt that we chose well. After working with your staff we felt even better about our choice.
Your staff is extremely confident in the work they do and that is a lasting impression.
Our home was assessed by Johnny Rackler and he did a great job figuring out what we needed to replace our old system and what was best for us. Our previous system was almost twenty years old and failing us. Our new duct work was designed specially for our home by Mr. Rackler, and it has improved comfort in our home tremendously. As for our installation, Guy, Shoan, and Josh did a fantastic job. They were courteous, polite, and professional. So professional to the point of treating this job was like they were installing their own system in their own home, another words...doing this job with great care, and taking minimal breaks to insure the job was completed quickly and to satisfaction.
They also briefed us on how to care for our new system. We will gladly recommend your business to our friends and family. We also want to extend our thanks to Terry and Karla for assisting with paperwork and appointments, they were very helpful.

To all at Jon Wayne Air, we thank you for an outstanding, OUTSTANDING job!!!!

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I purchased a heat pump and air handler from Jon Wayne Heating and Air in July of this year. The whole process was a very pleasant experience. It was a pleasure to deal with professional and caring individuals.

I want to commend the technicians that provided evaluation and installation service for my heat pump and air handler. Abraham responded to my request for service and made a thorough evaluation of the system that I had installed by another company in 2006. Abraham discovered numerous problems related to the installation and operation of the installed system, and provided information to me that enabled me to receive a full refund from the installing company and removal of the old system.

Abraham assisted me in selecting a new system, which I purchased on July 7, 2008. The system was installed by Brian and Paul on July 8, 2008. All three of these technicians performed in an excellent manner and I was extremely satisfied with the whole process.

These technicians reflect well on Jon Wayne, and my experience with them have prompted me to write this review. Call Jon Wayne like I did. You will be glad you did.

I have also since recommended Jon Wayne to my neighbors.

5
★★★★★

I purchased a heat pump and air handler from Jon Wayne Heating and Air in July of this year. The whole process was a very pleasant experience. It was a pleasure to deal with professional and caring individuals.

I want to commend the technicians that provided evaluation and installation service for my heat pump and air handler. Abraham responded to my request for service and made a thorough evaluation of the system that I had installed by another company in 2006. Abraham discovered numerous problems related to the installation and operation of the installed system, and provided information to me that enabled me to receive a full refund from the installing company and removal of the old system.

Abraham assisted me in selecting a new system, which I purchased on July 7, 2008. The system was installed by Brian and Paul on July 8, 2008. All three of these technicians performed in an excellent manner and I was extremely satisfied with the whole process.

These technicians reflect well on Jon Wayne, and my experience with them have prompted me to write this review. Call Jon Wayne like I did. You will be glad you did.

I have also since recommended Jon Wayne to my neighbors.

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Message from Jon Wayne Service Company

We specialize in residential heating, air conditioning, plumbing and electrical repair. Our NATE certified technicians also specialize in diagnosing airflow problems, duct replacement, attic insulation upgrades, indoor air quality and advanced filtration systems. We are San Antonio's largest residential heating and air conditioning contractor and focus on customer satisfaction and quality AC repair service.



Established in 2001, Jon Wayne is the largest residential air conditioning and heating service and replacement company serving San Antonio and surrounding areas. Our focus is on helping our customers create the most comfortable environment in their home possible.



We take the Whole House Approach to the replacement or upgrading of your system to insure the maximum comfort, safety and energy savings for your home. The Whole House Approach looks at all of the elements in a home in order to increase system efficiency as high as possible. This is done by resolving any issues your home may have with current duct work, insulation, windows, ventilation, etc. We also make a thorough evaluation and check for any problems with humidity, hot spots and indoor air quality. A Jon Wayne Complete Home Evaluation will help isolate problems and maximize the comfort and energy efficiency of your new air conditioning system.

More about Jon Wayne Service Company

We service all brands and can usually get older, obsolete models up and running again. We are a full service company offering energy evaluations and complete home evaluations to solve tough air conditioning problems.

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