Adams Air Care

★★★★☆
  • 7614 Susan Elaine St

    San Antonio, TX 78240

    Map & Directions
  • 210-682-2619

About Adams Air Care

Hours
Mon-Fri 8am-5pm, Sat 9am-5pm

Automotive

Automotive
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.

Very pleased. You folks rushed right out & gave me a hand on short notice. I was pleased with the service & the price. You'll get my business again!

3
★★★★★

Very pleased. You folks rushed right out & gave me a hand on short notice. I was pleased with the service & the price. You'll get my business again!

.

They came when they said they would come. Work was done in a professional and friendly manner

3
★★★★★

They came when they said they would come. Work was done in a professional and friendly manner

.

Most satisfied by the promptness and quickness of the service. Satisfied overall.

3
★★★★★

Most satisfied by the promptness and quickness of the service. Satisfied overall.

.

The thing that pleases me the most is the fact that Adams Air Care has employees who I trust.

3
★★★★★

The thing that pleases me the most is the fact that Adams Air Care has employees who I trust.

.

Pleased that they call first. Prompt and friendly. Good explanation, very satisfied.

3
★★★★★

Pleased that they call first. Prompt and friendly. Good explanation, very satisfied.

.

If there was an option for no stars, that's what they would have gotten!

The customer service (ladies and one man answering the phone) we horrible. Several times I called the lady put me on hold and never came back. I HAD to go with these people because it was who my home warranty contracted with. They didn't try to get me in the same day (it was an emergency...we have a small child and NO family in town). I called at 7am Monday morning. They didn't check their fax machine until noon (even though I told them to be expecting a fax from our warranty company) and by then all the slots had been taken! Then they said they would be there between 1 - 4 today. I called the office at 4 because I hadn't heard anything and miraculously the tech was on his way. However, he was 45 MILES away. He didn't arrive until 5:20. Thankfully it was a very small part and it didn't take him long to fix it...for now. The high was 107 today!

I left several messages at the office and NO ONE has returned my calls. These people are horrible. Rude, uncaring and shouldn't be in the customer service business.

Take your business elsewhere...

0
★☆☆☆☆

If there was an option for no stars, that's what they would have gotten!

The customer service (ladies and one man answering the phone) we horrible. Several times I called the lady put me on hold and never came back. I HAD to go with these people because it was who my home warranty contracted with. They didn't try to get me in the same day (it was an emergency...we have a small child and NO family in town). I called at 7am Monday morning. They didn't check their fax machine until noon (even though I told them to be expecting a fax from our warranty company) and by then all the slots had been taken! Then they said they would be there between 1 - 4 today. I called the office at 4 because I hadn't heard anything and miraculously the tech was on his way. However, he was 45 MILES away. He didn't arrive until 5:20. Thankfully it was a very small part and it didn't take him long to fix it...for now. The high was 107 today!

I left several messages at the office and NO ONE has returned my calls. These people are horrible. Rude, uncaring and shouldn't be in the customer service business.

Take your business elsewhere...

.

So many good things to say but never enough space to type....A/C company can't get to you in time, call Adams. Very punctual and friendly personnel even the techs. I spoke with the owner...WHO EVER DOES THAT...nice guy...plan to do business for years to come....as long as they keep my A/C going lol. THANK YOU GUYS

2
★★★★★

So many good things to say but never enough space to type....A/C company can't get to you in time, call Adams. Very punctual and friendly personnel even the techs. I spoke with the owner...WHO EVER DOES THAT...nice guy...plan to do business for years to come....as long as they keep my A/C going lol. THANK YOU GUYS

Pros: Offer Discounts, Techs on time-Friendly office staff

Cons: None

.

Got a call from office manager Krystal who told me as well about the hype online, not impressed by the rude people but did want to leave my mark. Im a 5 year plus customer and haven't been unpleased once with any expierience with Adams. The owner was a hard working man in this business and built it to what it is today. OUTSTANDING! I can't fathom the performances stated about this company that are poorly reviewed. She was right more of the long time returning customers need to share the great jobs done by their comapny. All I know is Im here for you. Recommend to use. BIG THUMBS UP

2
★★★★★

Got a call from office manager Krystal who told me as well about the hype online, not impressed by the rude people but did want to leave my mark. Im a 5 year plus customer and haven't been unpleased once with any expierience with Adams. The owner was a hard working man in this business and built it to what it is today. OUTSTANDING! I can't fathom the performances stated about this company that are poorly reviewed. She was right more of the long time returning customers need to share the great jobs done by their comapny. All I know is Im here for you. Recommend to use. BIG THUMBS UP

Pros: Great Prices, Awesome Manager

Cons: Not open on Sundays-NO BIGGIE

.

Well I guess I'm not the only person who got a courtesy call from the office, wow....I should have posted something alot earlier. BRAVO to ADAMS they haven't been around for 20 years or more providing poor service and I'm running proof of that. I love the people, love the prices and especially the work performed. CANT GET ENOUGH. I trust them for all my A/C & heating needs.

2
★★★★★

Well I guess I'm not the only person who got a courtesy call from the office, wow....I should have posted something alot earlier. BRAVO to ADAMS they haven't been around for 20 years or more providing poor service and I'm running proof of that. I love the people, love the prices and especially the work performed. CANT GET ENOUGH. I trust them for all my A/C & heating needs.

Pros: Customer Relationship--Great Office personel & Even Better T

Cons: Haven't Found Any Yet!

.

I'm very surprised of the amount of poor reviews that are listed here! I have been a loyal customer for 10 years or more and got a courtesy call from office staff about this on going problem. NOT ENOUGH PEOPLE APPLY GOOD REVIEWS THAT ARE DESRVED. I have never seeked out another A/C company just because I beleive that no one else can do as well as this one. Wonderful office staff and reliable techs. Even great price follow. I will always keep coming back

2
★★★★★

I'm very surprised of the amount of poor reviews that are listed here! I have been a loyal customer for 10 years or more and got a courtesy call from office staff about this on going problem. NOT ENOUGH PEOPLE APPLY GOOD REVIEWS THAT ARE DESRVED. I have never seeked out another A/C company just because I beleive that no one else can do as well as this one. Wonderful office staff and reliable techs. Even great price follow. I will always keep coming back

Pros: Great Price Lock-Ins, Family Owned Reliable

Cons: None

.

Same day service and wonderful prices. 100 Degrees plus outside and I was treated like royalty couldn't beleive it. I was very happy and will call again.

2
★★★★★

Same day service and wonderful prices. 100 Degrees plus outside and I was treated like royalty couldn't beleive it. I was very happy and will call again.

Pros: Friedly Office Staff & Knowledgable Technicians

Cons: None

.

My heater had stopped heating, and a friend of mine referrred me to this company, I got a same day appt. , the girl answering the phone was very knowledgeable, got work done same day and was VERY satisfied with the fast and great work. I would recommend this company to anyone, Keep up the good work!!!!!!!

2
★★★★★

My heater had stopped heating, and a friend of mine referrred me to this company, I got a same day appt. , the girl answering the phone was very knowledgeable, got work done same day and was VERY satisfied with the fast and great work. I would recommend this company to anyone, Keep up the good work!!!!!!!

Pros: Reliable and knowledgeable

Cons: none

.

The tech came out and wired my A/C unit so that the wires are exposed. When I called to let him know it was a danger to children playing in the area, tech said he would return and never came back. He now refuses to answer my calls or return my messages.

Do not do business with Adam's Air Care, Adam, or American Home Buyers insurance company. Their policies are not worth the paper they are printed on.

0
★☆☆☆☆

The tech came out and wired my A/C unit so that the wires are exposed. When I called to let him know it was a danger to children playing in the area, tech said he would return and never came back. He now refuses to answer my calls or return my messages.

Do not do business with Adam's Air Care, Adam, or American Home Buyers insurance company. Their policies are not worth the paper they are printed on.

Pros: Nothing!

Cons: Wired my A/C dangerously with wires exposed on the outside

.

After going without air for 3 weeks, I finally was able to get someone knowledgable to come out to my home. They had my AC fixed and repiared in 2 days after calling Adams Air Care. Office Staff was friendly and helped to keep tech on track with day. Will use them again in the future

2
★★★★☆

After going without air for 3 weeks, I finally was able to get someone knowledgable to come out to my home. They had my AC fixed and repiared in 2 days after calling Adams Air Care. Office Staff was friendly and helped to keep tech on track with day. Will use them again in the future

Pros: No one else was Available to help, they made next day appt.

Cons: techs run late sometime, but expected with this trade

.

Came out same day and was able to schedule appt for large reapir the very next day. Had an infant and needed fast service, very quick to accomodate me

2
★★★★★

Came out same day and was able to schedule appt for large reapir the very next day. Had an infant and needed fast service, very quick to accomodate me

Pros: Fast Service When its over 100 degrees WE NEED IT!

.

TECHNICIAN NEVER CALLED, SHOWED UP, DID NOT GIVE ME PHONE NUMBER, NO FOLLOW UP-HAD TO KEEP CALLING OFFICE, LADY WHO ANSWERED PHONE DID NOT KNOW WHAT SHE WAS TALKING ABOUT, APPARANTELY THEY ONLY HAVE 1 TECHNICIAN. TRIED TO SERIOUSLY OVERCHARGE ME FOR ITEMS ALREADY HERE AND UP TO CODE. DID NOT DO A THOROUGH INSPECTION OF SYS. DID NOT EVEN COME IN HOUSE TO ASSESS INSIDE SYSTEM REQUIREMENTS. SAID I HAD A HEAT PUMP WHEN SYSTEM IS NOT A HEAT PUMP, RECEPTIONIST WAS EXCEEDINGLY RUDE AND WOULD NOT LET ME SPEAK TO ANYONE WITH A/C EXPERIENCE. KEPT GIVING ME THE RUN AROUND, AND AFTER ALMOST 3 WEEKS (AT 103+DEGREES), I STILL HAVE NO RESOLOUTION
**BOTTOM LINE--RIP OFF DO NOT USE.

0
★☆☆☆☆

TECHNICIAN NEVER CALLED, SHOWED UP, DID NOT GIVE ME PHONE NUMBER, NO FOLLOW UP-HAD TO KEEP CALLING OFFICE, LADY WHO ANSWERED PHONE DID NOT KNOW WHAT SHE WAS TALKING ABOUT, APPARANTELY THEY ONLY HAVE 1 TECHNICIAN. TRIED TO SERIOUSLY OVERCHARGE ME FOR ITEMS ALREADY HERE AND UP TO CODE. DID NOT DO A THOROUGH INSPECTION OF SYS. DID NOT EVEN COME IN HOUSE TO ASSESS INSIDE SYSTEM REQUIREMENTS. SAID I HAD A HEAT PUMP WHEN SYSTEM IS NOT A HEAT PUMP, RECEPTIONIST WAS EXCEEDINGLY RUDE AND WOULD NOT LET ME SPEAK TO ANYONE WITH A/C EXPERIENCE. KEPT GIVING ME THE RUN AROUND, AND AFTER ALMOST 3 WEEKS (AT 103+DEGREES), I STILL HAVE NO RESOLOUTION
**BOTTOM LINE--RIP OFF DO NOT USE.

Pros: NONE

Cons: 1 TECHBICIAN W/O PHONE....

.

We were given this vendor through a home warranty company. Adams came out and filled freon and said the system "may need to be cleaned". Since the house is only 5 yrs old I called for a second opinion from a different vendor - they said it was a leaking coil - called home warranty company and they sent Adams back out - of course they showed up 3 days later with 5 minutes notice. they again said it was dirty - my other vendor took pictures showing a clean coil. I have filed with the Better Business against both the home warranty company and Adams - do not use this company!

0
★☆☆☆☆

We were given this vendor through a home warranty company. Adams came out and filled freon and said the system "may need to be cleaned". Since the house is only 5 yrs old I called for a second opinion from a different vendor - they said it was a leaking coil - called home warranty company and they sent Adams back out - of course they showed up 3 days later with 5 minutes notice. they again said it was dirty - my other vendor took pictures showing a clean coil. I have filed with the Better Business against both the home warranty company and Adams - do not use this company!

Pros: quick to call back

Cons: bad service

.

this place is terrible. shoddy a/c work, horrible customer service. scam artists. i wish i never met them.

0
★☆☆☆☆

this place is terrible. shoddy a/c work, horrible customer service. scam artists. i wish i never met them.

Pros: they have multiple numbers for you to call

Cons: they don't answer any of the phones you call

.

came in told us we needed new ac. got second opinion and we didn't. just dirty coil. Do not call them. Heard of other times from neighbors. By the way Adams called me.

0
★☆☆☆☆

came in told us we needed new ac. got second opinion and we didn't. just dirty coil. Do not call them. Heard of other times from neighbors. By the way Adams called me.

Pros: none

Cons: very unprofessional

.

I have been using Adams Air Care for almost 7 years for all my air needs. Never had a problem and really enjoy speaking with office staff.
Professional Yet Friendly

2
★★★★★

I have been using Adams Air Care for almost 7 years for all my air needs. Never had a problem and really enjoy speaking with office staff.
Professional Yet Friendly

Pros: Same Day Appts Available

.

After the first person showed up, I was told someone else would need to give me an estimate for the attic work and they would call me back to schedule the appointment. They never called so I had to call them-twice. The person they sent gave a reasonable estimate(showed up 2 hrs after original appointment) and I was told again that someone would call me to schedule the work. They didn't. I again called them. The appointment was scheduled for 9:00am since it would be in the attic and when they hadn't shown up by 9:30, I called and was told he would be here shortly. I then called back at 10:30 and was told the same thing. Finally, at 12:30 I was called and told his truck had JUST broken down and they wanted to reschedule for another day. I declined.

1
★★☆☆☆

After the first person showed up, I was told someone else would need to give me an estimate for the attic work and they would call me back to schedule the appointment. They never called so I had to call them-twice. The person they sent gave a reasonable estimate(showed up 2 hrs after original appointment) and I was told again that someone would call me to schedule the work. They didn't. I again called them. The appointment was scheduled for 9:00am since it would be in the attic and when they hadn't shown up by 9:30, I called and was told he would be here shortly. I then called back at 10:30 and was told the same thing. Finally, at 12:30 I was called and told his truck had JUST broken down and they wanted to reschedule for another day. I declined.

Message from Adams Air Care

Our Company is family owned and operated. We have been established since 1986 and still growing strong! Our company is your number one source for professional service.

More about Adams Air Care

Our Company is family owned and operated. We have been established since 1986 and still growing strong! Our company is your number one source for professional service.

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