Bella Salon & Day Spa

★★★★☆
  • 2004 S Mason Rd

    Katy, TX 77450

    Map & Directions
  • 281-392-7676

Personal Services

Personal Services
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I went to Bella Salon in Katy, TX for a cut and scheduled highlights for the following week. The cut was not very good done by Jodi the manager. I received no compliments at work, just... oh, you got a haircut, it's really uneven...you

3
★★★★★

I went to Bella Salon in Katy, TX for a cut and scheduled highlights for the following week. The cut was not very good done by Jodi the manager. I received no compliments at work, just... oh, you got a haircut, it's really uneven...you

.

I quit getting my hair done there due to a horrible experience. I was on time for my appointment, had even shown up 5 minutes early but was 'worked in' because the lady I had an appointment with, wanted to get in extra people. As a result, my hair turned out less than satisfactory.

This started happening on a regular basis with my regular beautician so I talked to the manager there and received no answers as to why I was continually made to wait. I did not feel I got my money's worth from the customer service nor from the actual work done.

1
★☆☆☆☆

I quit getting my hair done there due to a horrible experience. I was on time for my appointment, had even shown up 5 minutes early but was 'worked in' because the lady I had an appointment with, wanted to get in extra people. As a result, my hair turned out less than satisfactory.

This started happening on a regular basis with my regular beautician so I talked to the manager there and received no answers as to why I was continually made to wait. I did not feel I got my money's worth from the customer service nor from the actual work done.

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My wife recently bought me a gift card, which I used for a massage and haircut, I had the best time. Sebastian made me look ten years younger and Lidis took all my stress away.

3
★★★★★

My wife recently bought me a gift card, which I used for a massage and haircut, I had the best time. Sebastian made me look ten years younger and Lidis took all my stress away.

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I had a gift certificate from an auction I bid on. I went in for a deep tissue massage and left completely unsatisfied.

I told the therapist the trouble areas to work on, my neck and shoulders and that I like hard pressure. She basically just massaged my skin and only concentrated on my back and legs. She seemed very inexperienced. I was very disappointed. I felt that it was a total waste of my time and money.

Bella needs to train their staff to LISTEN to their customers and actually READ the forms they make us fill out.

Front desk was unprofessional and loud. Too busy gossiping to pay attention to the customer's satisfaction. Not recommended. Better spa's in Houston to go to.

0
★☆☆☆☆

I had a gift certificate from an auction I bid on. I went in for a deep tissue massage and left completely unsatisfied.

I told the therapist the trouble areas to work on, my neck and shoulders and that I like hard pressure. She basically just massaged my skin and only concentrated on my back and legs. She seemed very inexperienced. I was very disappointed. I felt that it was a total waste of my time and money.

Bella needs to train their staff to LISTEN to their customers and actually READ the forms they make us fill out.

Front desk was unprofessional and loud. Too busy gossiping to pay attention to the customer's satisfaction. Not recommended. Better spa's in Houston to go to.

Pros: close to home

Cons: Massage therapists don't listen to customer's needs

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This is the only place I go for waxing. Michelle is amazing and makes me feel so comfortable. I have paid much more at other places and did not receive near the service as I did at Bella. Melissa, the massage therapist, is also great. If they had a nail tech, this would be my one stop shop!

2
★★★★★

This is the only place I go for waxing. Michelle is amazing and makes me feel so comfortable. I have paid much more at other places and did not receive near the service as I did at Bella. Melissa, the massage therapist, is also great. If they had a nail tech, this would be my one stop shop!

Pros: Excellent products and service

Cons: A little snooty

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I have been a client of Bella for 3 years. I have never been disappointed. Sebastien always listens to what I want and provides exactly that. Most recently I requested very natural haircolor and highlights. The result was perfect. Sebastien also cuts my very wavy hair so that I can wear it wavy or straight. In 3 years, he has only used Aveda products on my hair. I highly recommend Bella Salon.

2
★★★★★

I have been a client of Bella for 3 years. I have never been disappointed. Sebastien always listens to what I want and provides exactly that. Most recently I requested very natural haircolor and highlights. The result was perfect. Sebastien also cuts my very wavy hair so that I can wear it wavy or straight. In 3 years, he has only used Aveda products on my hair. I highly recommend Bella Salon.

Pros: A Stylist that listens

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I have been to Bella twice, once for a hair cut and most recently for a facial. I had no complaints about either. The Spa is lovely, the staff top notch and I would definately go back.

Cannot recommend this place enough.

2
★★★★★

I have been to Bella twice, once for a hair cut and most recently for a facial. I had no complaints about either. The Spa is lovely, the staff top notch and I would definately go back.

Cannot recommend this place enough.

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I have extensive experience with Bella and thought it might be useful to clear some things up (no, I don't work there, I promise!). Bella does do an awesome job. They use AVEDA and Redken hair products, both great options: one all natural, and one a less expensive, great smelling alternative. At any salon, stylists will have their pet products or recommend a product depending on your hair type, but it is just as easy to ask for AVEDA if you have a biased preference.
They use and sell gloMineral makeup, which I personally swear by. If you haven't tried it before, I encourage you to try it out at their makeup counter (smooth finish that lasts all day!).
Hair-wise, I'm sorry the person below didn't have a great experience with curly hair, but if you have curly hair (like my mom), I would recommend Tony, as he is amazing with it!
On the spa side, I have no problem trusting any of their service providers. The only two people I will ever let touch my eyebrows work at Bella.

Every haircut, color, massage, facial, and wax I have had for the past three years has been at Bella. I'm an experienced customer and I highly recommend you try them out!

2
★★★★★

I have extensive experience with Bella and thought it might be useful to clear some things up (no, I don't work there, I promise!). Bella does do an awesome job. They use AVEDA and Redken hair products, both great options: one all natural, and one a less expensive, great smelling alternative. At any salon, stylists will have their pet products or recommend a product depending on your hair type, but it is just as easy to ask for AVEDA if you have a biased preference.
They use and sell gloMineral makeup, which I personally swear by. If you haven't tried it before, I encourage you to try it out at their makeup counter (smooth finish that lasts all day!).
Hair-wise, I'm sorry the person below didn't have a great experience with curly hair, but if you have curly hair (like my mom), I would recommend Tony, as he is amazing with it!
On the spa side, I have no problem trusting any of their service providers. The only two people I will ever let touch my eyebrows work at Bella.

Every haircut, color, massage, facial, and wax I have had for the past three years has been at Bella. I'm an experienced customer and I highly recommend you try them out!

Pros: Experienced Staff, Good Products, Very relaxing spa services

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Don't visit this salon if you have curly hair. The hairdresser was nice but insisted on straightening it, even though I said I never straighten my hair. She said she wanted to see the color and cut. When it dried up curly after my first wash, the highlights looked streaked with big clumps of blond (I had asked for high and low lights, but hairdresser said I only needed blond). I went back for a correction, but it still looked streaked and darker than before I had highlights, due to the lowlights put in to correct it. On top of that, no-one in the salon had a diffuser to dry my hair properly? What salon does not have a diffuser?

Later on I learned that you need to cut curly hair dry, and the highlights have to be put in a certain way, and be made very fine not too look clumpy in curly hair. Both high and low lights should be applied to give curls dimension. If you want a curly cut, don't go here.

Also: they don't use all Aveda products. I didn't know that was possible in an Aveda salon, but they used Redkin shampoo and haircare. The shampoo did smell nice, and I did like that the hairdresser did not apply any fixer in my hair, but left it natural and soft.

1
★★☆☆☆

Don't visit this salon if you have curly hair. The hairdresser was nice but insisted on straightening it, even though I said I never straighten my hair. She said she wanted to see the color and cut. When it dried up curly after my first wash, the highlights looked streaked with big clumps of blond (I had asked for high and low lights, but hairdresser said I only needed blond). I went back for a correction, but it still looked streaked and darker than before I had highlights, due to the lowlights put in to correct it. On top of that, no-one in the salon had a diffuser to dry my hair properly? What salon does not have a diffuser?

Later on I learned that you need to cut curly hair dry, and the highlights have to be put in a certain way, and be made very fine not too look clumpy in curly hair. Both high and low lights should be applied to give curls dimension. If you want a curly cut, don't go here.

Also: they don't use all Aveda products. I didn't know that was possible in an Aveda salon, but they used Redkin shampoo and haircare. The shampoo did smell nice, and I did like that the hairdresser did not apply any fixer in my hair, but left it natural and soft.

Pros: Nice and clean salon, great station set-up

Cons: Not a good color for curly hair

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Bella has first class service, a warm, friendly staff and the best haircut/color in town.
The manager is very warm, understanding and listens to all your questions. He makes sure he knows exactly what you want before he starts and he does not wast any time.
I have been to many of the high end salons in Memorial and River Oaks and have had my hair done by some of Houston's self proclaimed "star" hair dressers but Bella out shines them all. The last time I had my hair done so nice was when Louis Licari Colored highlighted and cut my hair himself back in the early 90's. For twice as much and that was 15 years ago.
I have never seen anyone walk out unhappy and I go on Fridays. I have been going here, to the old location and the new for almost 3 years now. I will never go anywhere else.

By the way, They carry all Aveda hair products but Redken is an OPTION. They encourage Avdeda.
Aveda sent me to this salon when i moved into town. I have not been anywhere else since.
If I could rate a million stars I would!
Whomever complained must either be an ex employee or a rival salon owner.

You will also e surprised when you start noticing they give you regular discounts and perks when you have become a loyal patron. I do not expect these, as I come here for one reason but it is so appreciated!

Thank you Bella!

2
★★★★★

Bella has first class service, a warm, friendly staff and the best haircut/color in town.
The manager is very warm, understanding and listens to all your questions. He makes sure he knows exactly what you want before he starts and he does not wast any time.
I have been to many of the high end salons in Memorial and River Oaks and have had my hair done by some of Houston's self proclaimed "star" hair dressers but Bella out shines them all. The last time I had my hair done so nice was when Louis Licari Colored highlighted and cut my hair himself back in the early 90's. For twice as much and that was 15 years ago.
I have never seen anyone walk out unhappy and I go on Fridays. I have been going here, to the old location and the new for almost 3 years now. I will never go anywhere else.

By the way, They carry all Aveda hair products but Redken is an OPTION. They encourage Avdeda.
Aveda sent me to this salon when i moved into town. I have not been anywhere else since.
If I could rate a million stars I would!
Whomever complained must either be an ex employee or a rival salon owner.

You will also e surprised when you start noticing they give you regular discounts and perks when you have become a loyal patron. I do not expect these, as I come here for one reason but it is so appreciated!

Thank you Bella!

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Wow....not sure why other review was poor because my experience has always been wonderful at Bella! it is warm, friendly, and always backs up clients and makes right on every situation. Love the spa....very professional and experienced estheticians...and a beautiful atmosphere.

2
★★★★★

Wow....not sure why other review was poor because my experience has always been wonderful at Bella! it is warm, friendly, and always backs up clients and makes right on every situation. Love the spa....very professional and experienced estheticians...and a beautiful atmosphere.

Pros: full service, very accomdating

Cons: none

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Let me first just say that they don't even have Aveda products anymore.I use to always go to Bella,the place was just lovely and the employees were first class and very friendly. Now the salon has changed owners, everything that I use to love about the place has changed. They had a full staff of expirienced service providers, now it seems that they can't even keep service providers, much less good ones.The location changed right along with the employees. Sure, the old place lacked parking but, what it lacked in parking it more than made up for it with it's warm and welcoming enviroment once you got inside. Would you rather have MORE PARKING, HIGH PRICES, COLD ENVIROMENT or AVERAGE PRICES, FRIENDLY and EXPIERIENCED SERVICE PROVIDERS? If you are thinking about visiting this place THINK TWICE!!! If they mess up your they won't refund your money and the owner isn't even a licenced Hair Stylist, so she will have the same person who messed it up fix it of someone else who has little to no expirience TRY to fix it. I am speaking from my own personal NIGHTMARE.

0
★☆☆☆☆

Let me first just say that they don't even have Aveda products anymore.I use to always go to Bella,the place was just lovely and the employees were first class and very friendly. Now the salon has changed owners, everything that I use to love about the place has changed. They had a full staff of expirienced service providers, now it seems that they can't even keep service providers, much less good ones.The location changed right along with the employees. Sure, the old place lacked parking but, what it lacked in parking it more than made up for it with it's warm and welcoming enviroment once you got inside. Would you rather have MORE PARKING, HIGH PRICES, COLD ENVIROMENT or AVERAGE PRICES, FRIENDLY and EXPIERIENCED SERVICE PROVIDERS? If you are thinking about visiting this place THINK TWICE!!! If they mess up your they won't refund your money and the owner isn't even a licenced Hair Stylist, so she will have the same person who messed it up fix it of someone else who has little to no expirience TRY to fix it. I am speaking from my own personal NIGHTMARE.

Pros: None

Cons: everything about the place

 

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