Goffs Pat

★☆☆☆☆

About Goffs Pat

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  • Household Storage

Transportation & Storage

Transportation & Storage
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I bought an LCD TV which I paid for in cash for $2800 and an extra $250 extended warranty where it mentions that the TV would be replaced if I have the same problem more than 3 times. The TV stopped working (no video) less than a year after I got it and they repaired it. Noted, they repaired it and did not follow up with a phone call to let me know that it was repaired. The TV stopped working again twice after this.

Once the TV stopped working again, I went to the store to ask for a replacement. The "service manager" told me over the phone that this was a projector lamp problem. We asked her to come down from her office and she didn't want to, we would have to fix everything over the intercom. She was rude and unhelpful. When we first went to the store to buy the TV, they went out of their way to help me out but once I had a problem, they would only talk to me over the phone in the same building. I talked to the store manager and she didn't care. They lost a customer! My recommendation: Buy from someone else that will provide better service!

0
★☆☆☆☆

I bought an LCD TV which I paid for in cash for $2800 and an extra $250 extended warranty where it mentions that the TV would be replaced if I have the same problem more than 3 times. The TV stopped working (no video) less than a year after I got it and they repaired it. Noted, they repaired it and did not follow up with a phone call to let me know that it was repaired. The TV stopped working again twice after this.

Once the TV stopped working again, I went to the store to ask for a replacement. The "service manager" told me over the phone that this was a projector lamp problem. We asked her to come down from her office and she didn't want to, we would have to fix everything over the intercom. She was rude and unhelpful. When we first went to the store to buy the TV, they went out of their way to help me out but once I had a problem, they would only talk to me over the phone in the same building. I talked to the store manager and she didn't care. They lost a customer! My recommendation: Buy from someone else that will provide better service!

Pros: Local Store

Cons: Only one store in town, limited selection. Horrible service!

 

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