Aquascapes Pools & Spas

★☆☆☆☆
Your Backyard Oasis
  • 25310 FM 2978 Rd

    Tomball, TX 77375

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About Aquascapes Pools & Spas

Hours
Mon-Fri 8am-5pm
1.0 1
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Imagine Pools and Spas installed coping that basically started to fall apart after only 2 years. We now have to rip it all out and replace it - at our expense. When questioned about what they intended to do about it, the reply was "you picked it out". They then admitted that they had not used this particular stone previously. These guys are supposed to be professionals and certainly should not be using materials with which they are not familiar. To blame it on customers after the fact is truly outrageous.

I see that they have a horrible record with the Better Business Bureau (I'm one of those 'unresolved' complaints). Can't say that I'm surprised. I just wish that that record had been available before we contracted with these characters.

I STRONGLY suggest that you avoid Imagine Pools and Spas at all costs.

1
★☆☆☆☆

Imagine Pools and Spas installed coping that basically started to fall apart after only 2 years. We now have to rip it all out and replace it - at our expense. When questioned about what they intended to do about it, the reply was "you picked it out". They then admitted that they had not used this particular stone previously. These guys are supposed to be professionals and certainly should not be using materials with which they are not familiar. To blame it on customers after the fact is truly outrageous.

I see that they have a horrible record with the Better Business Bureau (I'm one of those 'unresolved' complaints). Can't say that I'm surprised. I just wish that that record had been available before we contracted with these characters.

I STRONGLY suggest that you avoid Imagine Pools and Spas at all costs.

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