Austin Thyroid & Endocrinology

★★☆☆☆
  • 5656 Bee Cave Rd # D205

    West Lake Hills, TX 78746

    Map & Directions
  • 512-467-2727

About Austin Thyroid & Endocrinology

Hours
Mon-Fri 7am-4pm

Health & Medical

Health & Medical
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I have been going to this facility for over two years and here are my findings: Dr. Scumpia displays the attitude that she does not have time to listen to anything you have to say. If she does not like what you have to say, she will get up and walk out of the exam room. It is her way or the highway. Each and every time I have gone to her office, I pay my co-pay but there is always some extra charge that the insurance will either not pay or will only pay for a part of the claim, like transporting lab samples to a offsite lab for testing. There is always some extra charges. If you are a few minutes late, you are told very gruffly that you are late, but if you are one time, you will sit and wait for 30 to 45 minutes to be called to the exam room. Dr. Scumpia's fees are very high and I feel that I should be treated like a customer instead of a unwanted stray dog. Even in the Military Forces, I was not treated with this arrogance and coldness. Efficiency is one thing but this is ridiculous.

0
★☆☆☆☆

I have been going to this facility for over two years and here are my findings: Dr. Scumpia displays the attitude that she does not have time to listen to anything you have to say. If she does not like what you have to say, she will get up and walk out of the exam room. It is her way or the highway. Each and every time I have gone to her office, I pay my co-pay but there is always some extra charge that the insurance will either not pay or will only pay for a part of the claim, like transporting lab samples to a offsite lab for testing. There is always some extra charges. If you are a few minutes late, you are told very gruffly that you are late, but if you are one time, you will sit and wait for 30 to 45 minutes to be called to the exam room. Dr. Scumpia's fees are very high and I feel that I should be treated like a customer instead of a unwanted stray dog. Even in the Military Forces, I was not treated with this arrogance and coldness. Efficiency is one thing but this is ridiculous.

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I was referred by my cardiologist because he thought I had gained weight after menopause and might have "metabolic syndrome". I went to Dr. Scumpia and it was the worst experience of my life. I underwent numerous tests, including the one where I was subjected to five blood draws taken 30 minutes apart to see if I might be diabetic. I brought back my gallon of saved urine to have it tested - never was told the results. I finally insisted on talking to Dr. S. after some bitchey little PA told me I was diabetic and needed to turn myself in to their dietician for instructions. To top it off, Scumpia prescribed AVANDIA which I took for almost a year and had bad side effects from. On my own, I quit using it and started getting my glucose levels checked at an independent lab. I HAVE NEVER TESTED POSITIVE FOR DIABETES in four years - it is in the normal range. Meanwhile, Avandia has been discouraged for use in patients with heart problems, almost pulled off the market by the FDA. Thank God I never went back to that disorganized, unprofessional, money-grubbing "practice"; I think I may have saved my own life. And, yes, the patient is definitely not the first priority there - you have to wait and wait to see a nurse or PA, let alone this august doctor. She spends all her money or TV and magazine advertising. I think she should lose her license to practice medicine.

0
★☆☆☆☆

I was referred by my cardiologist because he thought I had gained weight after menopause and might have "metabolic syndrome". I went to Dr. Scumpia and it was the worst experience of my life. I underwent numerous tests, including the one where I was subjected to five blood draws taken 30 minutes apart to see if I might be diabetic. I brought back my gallon of saved urine to have it tested - never was told the results. I finally insisted on talking to Dr. S. after some bitchey little PA told me I was diabetic and needed to turn myself in to their dietician for instructions. To top it off, Scumpia prescribed AVANDIA which I took for almost a year and had bad side effects from. On my own, I quit using it and started getting my glucose levels checked at an independent lab. I HAVE NEVER TESTED POSITIVE FOR DIABETES in four years - it is in the normal range. Meanwhile, Avandia has been discouraged for use in patients with heart problems, almost pulled off the market by the FDA. Thank God I never went back to that disorganized, unprofessional, money-grubbing "practice"; I think I may have saved my own life. And, yes, the patient is definitely not the first priority there - you have to wait and wait to see a nurse or PA, let alone this august doctor. She spends all her money or TV and magazine advertising. I think she should lose her license to practice medicine.

Pros: Nothing good to say

Cons: Dangerous Practice

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Dr. Scumpia... my personal experience... unfair billing practices, *cold*, uncaring, *aloof*, dictatorial, sub-zero bedside manner. Doesn't listen and doesn't show any evidence of caring how the patient thinks or feels. Takes out full page ads in Austin community papers and magazines ... my advice... don't take the bait!

0
★☆☆☆☆

Dr. Scumpia... my personal experience... unfair billing practices, *cold*, uncaring, *aloof*, dictatorial, sub-zero bedside manner. Doesn't listen and doesn't show any evidence of caring how the patient thinks or feels. Takes out full page ads in Austin community papers and magazines ... my advice... don't take the bait!

Pros: none

Cons: many

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After a 30+ minute wait AGAIN, I decided that a doctor who does not value my time is not going to get another minute or another dime from me. I am obviously a lower life form than a rude doctor, so I guess I need to slither back into my slimy, dark, little hole and stay sick. The surprised girls at Dr. Scumpia's front office gave me back my $60 co-pay and a form I can use to request my records. They graciously offered to find out how much longer I would need to wait, but enough is enough. I have a life and a job, and my time is worth more than Dr. Scumpia obviously thinks. Maybe I should bill HER for 35 minutes of my time...

Actually, I've called my GP and gotten a recommendation from his office in hopes of finding a doctor who is professional and polite. What a concept.

0
★☆☆☆☆

After a 30+ minute wait AGAIN, I decided that a doctor who does not value my time is not going to get another minute or another dime from me. I am obviously a lower life form than a rude doctor, so I guess I need to slither back into my slimy, dark, little hole and stay sick. The surprised girls at Dr. Scumpia's front office gave me back my $60 co-pay and a form I can use to request my records. They graciously offered to find out how much longer I would need to wait, but enough is enough. I have a life and a job, and my time is worth more than Dr. Scumpia obviously thinks. Maybe I should bill HER for 35 minutes of my time...

Actually, I've called my GP and gotten a recommendation from his office in hopes of finding a doctor who is professional and polite. What a concept.

Pros: highly touted as a great specialist

Cons: condescending treatment

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WHAT A SAD SAD PRACTICE SHE HAS . THREE TIMES I WENT THEY TRYED TO PUT ME A DIET AND THATS NOT WHAT I WENT FOR IT AM LOSING MY HAIR I FALL ALSLEEP ALL THE TIME AND THE HAD ME GO TO TEST AFTER TEST AND I STILL DONT KNOW WHAT I HAVE I KNOW ITS THROID FROM MY WORK THAT I HAD TO READ MYSELF WHAT A SCAM MONEY HUNGRY QUACK THAT WHAT SHE IS GO IN YOUR OWN MACHINE FROM THE LOOKS OF HER SHE HAS PROBLEMS DONT I AM FILLING A LETTER FOR HER PRACTICE TO BE CHECKED OUT . BIG QUACK

0
★☆☆☆☆

WHAT A SAD SAD PRACTICE SHE HAS . THREE TIMES I WENT THEY TRYED TO PUT ME A DIET AND THATS NOT WHAT I WENT FOR IT AM LOSING MY HAIR I FALL ALSLEEP ALL THE TIME AND THE HAD ME GO TO TEST AFTER TEST AND I STILL DONT KNOW WHAT I HAVE I KNOW ITS THROID FROM MY WORK THAT I HAD TO READ MYSELF WHAT A SCAM MONEY HUNGRY QUACK THAT WHAT SHE IS GO IN YOUR OWN MACHINE FROM THE LOOKS OF HER SHE HAS PROBLEMS DONT I AM FILLING A LETTER FOR HER PRACTICE TO BE CHECKED OUT . BIG QUACK

Pros: PARKING

Cons: THE ENTIRE PRATICE

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I can't believe some of these reviews I've been reading. I've been going to Scumpia's office for almost two and half years, and I've never noticed some of the things that are being said about her office. When I first saw Dr. Scumpia I had been diagnosed with a hyper thyroid and didn't really know what to expect from a specialist. She ordered lab work right away, diagnosed me with Graves disease, and began treatment immediately. She does not sugar coat and isn't super friendly, but I wasn't looking for someone to hold my hand. I was looking for someone to help me feel better, and she did. Since I completed my treatment, I haven't seen Scumpia in a couple of years. But that is fine with me...they just check my lab work and adjust my medication as needed. Why does she need to see me for that? She was always very kind, answered all my questions to my satisfaction, and I will continue to go there.

Having said that, I feel like I need mention two things that I don't like. It is true that you will have to wait awhile for your appointment. It wasn't always like this, and can really irritate me some days. My appointment will be for 9:00 but I won't actually see anyone until almost 9:45. The second thing is that I no longer get a letter or phone call notifying me if there has been any change, if any at all, to my medication. The only way I know is if I get a phone call from my pharmacy letting me I have a new prescription, or that my current one has been renewed. However, this last week I actually received a phone call from one of the nurses letting me know I had a new prescription. For now, I won't be switching doctors.

2
★★★★☆

I can't believe some of these reviews I've been reading. I've been going to Scumpia's office for almost two and half years, and I've never noticed some of the things that are being said about her office. When I first saw Dr. Scumpia I had been diagnosed with a hyper thyroid and didn't really know what to expect from a specialist. She ordered lab work right away, diagnosed me with Graves disease, and began treatment immediately. She does not sugar coat and isn't super friendly, but I wasn't looking for someone to hold my hand. I was looking for someone to help me feel better, and she did. Since I completed my treatment, I haven't seen Scumpia in a couple of years. But that is fine with me...they just check my lab work and adjust my medication as needed. Why does she need to see me for that? She was always very kind, answered all my questions to my satisfaction, and I will continue to go there.

Having said that, I feel like I need mention two things that I don't like. It is true that you will have to wait awhile for your appointment. It wasn't always like this, and can really irritate me some days. My appointment will be for 9:00 but I won't actually see anyone until almost 9:45. The second thing is that I no longer get a letter or phone call notifying me if there has been any change, if any at all, to my medication. The only way I know is if I get a phone call from my pharmacy letting me I have a new prescription, or that my current one has been renewed. However, this last week I actually received a phone call from one of the nurses letting me know I had a new prescription. For now, I won't be switching doctors.

Pros: Great location, lab/radiology onsite

Cons: Can have a long wait time..

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Dr. Scumpia is the worst dr. I have ever gone to. She was the rudest person in the office and the least knowledgable. She completely ignored me for the whole 5 minutes she was in the exam room and when i asked any questions regarding my results she quickly changed subjects and only insisted i get more blod work done and come back in a week to get the results. She looks like a man and is very hard to understand because she talks so fast and is so unclear. She handed her work to her assistants for them to explain and walked away, they were extremely helpful though. this place is a joke. ha ha i have thyroid cancer..ha ha..

0
★☆☆☆☆

Dr. Scumpia is the worst dr. I have ever gone to. She was the rudest person in the office and the least knowledgable. She completely ignored me for the whole 5 minutes she was in the exam room and when i asked any questions regarding my results she quickly changed subjects and only insisted i get more blod work done and come back in a week to get the results. She looks like a man and is very hard to understand because she talks so fast and is so unclear. She handed her work to her assistants for them to explain and walked away, they were extremely helpful though. this place is a joke. ha ha i have thyroid cancer..ha ha..

Pros: good place to get really confused and irritated and ignored

Cons: ha ha ha the list goes on...and on and on

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Dr. Scumpia first told "I guess God wants you to be fat" as she shrugged her sholders, next visit she says oh, I was wrong you have Hashimotos disease (autoimune disease where your body kills your thyroid) and the next visit she starts messing with my meds -- up, down, up... roller coster... never once does she explain anything she is doing - I have to research it all for myself because when I try to aske her why she is doing anything she tells me that she is the doctor and I am the patient and I just need to do as she says. About a year into the treatment she tells me she "THINKS" I have thyroid cancer and sends me for an ultrasound and then she does not give me any results. I call for 6 MONTHS trying to get results and NOTHING! No negitive, no positive no Nothing. When I finnaly get back in I am all of the sudden only seeing a PA and he knows NOTHING about my case and can answer no questions but he is doubling my medications which cause me to have a mild heart attack (HELLO). Enough was enough --- I fired her and her whole staff!!

The down side of firing her...

She has the BEST radiological staff at her fingertips because they work in office for her and this is all they do. She has the BEST lab works in office, and her office workers are very friendly and understanding because they know how to handle irate patents. After all you might show up at 8am for your appointment and not get in till 1pm.

If you choose to go to this office I will pray for you.

0
★☆☆☆☆

Dr. Scumpia first told "I guess God wants you to be fat" as she shrugged her sholders, next visit she says oh, I was wrong you have Hashimotos disease (autoimune disease where your body kills your thyroid) and the next visit she starts messing with my meds -- up, down, up... roller coster... never once does she explain anything she is doing - I have to research it all for myself because when I try to aske her why she is doing anything she tells me that she is the doctor and I am the patient and I just need to do as she says. About a year into the treatment she tells me she "THINKS" I have thyroid cancer and sends me for an ultrasound and then she does not give me any results. I call for 6 MONTHS trying to get results and NOTHING! No negitive, no positive no Nothing. When I finnaly get back in I am all of the sudden only seeing a PA and he knows NOTHING about my case and can answer no questions but he is doubling my medications which cause me to have a mild heart attack (HELLO). Enough was enough --- I fired her and her whole staff!!

The down side of firing her...

She has the BEST radiological staff at her fingertips because they work in office for her and this is all they do. She has the BEST lab works in office, and her office workers are very friendly and understanding because they know how to handle irate patents. After all you might show up at 8am for your appointment and not get in till 1pm.

If you choose to go to this office I will pray for you.

Pros: Radiological, Lab & office staff are all quite good

Cons: Doctor is HORRID, PA's do not have a CLUE

.

I had a total thyroidectomy in November. All went very smoothly and results came back NO MALIGNANCY!! I was grateful! All signs had led to Ca. Having had breast cancer already....and having researched Dr. Scumpia's findings (labs, testing), I felt she was quite justified in her diagnosis. Of all the visits I have had with this office, I have never been kept waiting for an unusually long time. I have seen the doctor all but once. I have seen techs and PAs each time also.....they help make the process more efficient. The doctor reviews the chart and lets the PA know what she needs addressed, etc, even when she is not going to visit with the patient personally. Why should the doctor have to come in and tell you lab results and changes in your dose???? Why should that information not be relayed through a PA??? The doctor makes the decision and the PA delivers the message. If I have questions the PA can't answer, she goes and asks the doctor. My only complaints...the office is chilly (what office isn't?) and they don't have any good magazines (so I bring my own entertainment).

2
★★★★★

I had a total thyroidectomy in November. All went very smoothly and results came back NO MALIGNANCY!! I was grateful! All signs had led to Ca. Having had breast cancer already....and having researched Dr. Scumpia's findings (labs, testing), I felt she was quite justified in her diagnosis. Of all the visits I have had with this office, I have never been kept waiting for an unusually long time. I have seen the doctor all but once. I have seen techs and PAs each time also.....they help make the process more efficient. The doctor reviews the chart and lets the PA know what she needs addressed, etc, even when she is not going to visit with the patient personally. Why should the doctor have to come in and tell you lab results and changes in your dose???? Why should that information not be relayed through a PA??? The doctor makes the decision and the PA delivers the message. If I have questions the PA can't answer, she goes and asks the doctor. My only complaints...the office is chilly (what office isn't?) and they don't have any good magazines (so I bring my own entertainment).

Pros: Straight talk...no fluff

Cons: long distance drive

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You know its too bad when a great idea goes south. I'm sure Dr. Scumpia had a vision to provide a one stop shop facility catering to the thyroid and endocrine population. Her set up is severely flawed. People want to see a dr, not a PA. They go to a specialist because THAT is who they want to see, a "specialist." I was impressed on my first visit, which was incidentally the only time I saw an actual MD. She is an army of 1 and has a bunch of PA minions. I have nothing against P.A.'s. The experience and schooling between a thyroid specialist and glorified nurse is too vast, and that's just too radical for my taste.

When you visit the office, you become a number. Your personal identity is of no concern. Neither is how long you sit in the waiting room as you ponder what time your 1 o'clock apt will began as it is now 2 o'clock. The staff is not easy to talk to, for some reason everyone in this building believes their time is far more valuable then yours and assumes you are all stupid.

I don't have the time nor the patience. I have a thyroid problem, and I need a specialist who understands how to treat it.

0
★☆☆☆☆

You know its too bad when a great idea goes south. I'm sure Dr. Scumpia had a vision to provide a one stop shop facility catering to the thyroid and endocrine population. Her set up is severely flawed. People want to see a dr, not a PA. They go to a specialist because THAT is who they want to see, a "specialist." I was impressed on my first visit, which was incidentally the only time I saw an actual MD. She is an army of 1 and has a bunch of PA minions. I have nothing against P.A.'s. The experience and schooling between a thyroid specialist and glorified nurse is too vast, and that's just too radical for my taste.

When you visit the office, you become a number. Your personal identity is of no concern. Neither is how long you sit in the waiting room as you ponder what time your 1 o'clock apt will began as it is now 2 o'clock. The staff is not easy to talk to, for some reason everyone in this building believes their time is far more valuable then yours and assumes you are all stupid.

I don't have the time nor the patience. I have a thyroid problem, and I need a specialist who understands how to treat it.

Pros: 1 building to rule them all (labs, ultrasounds etc)

Cons: too many minions and not enough Specialists. plus rude staff

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Do NOT do to this office. I found them online and asked my doctor for a referral and even my dr. questioned me on if I wanted to go. It was my own fault but I thought the location was convenient. I had to do an intake with 3 different people before Dr. Scumpia even came in- and then she stayed for about 3 minutes. I spent 3 hours at my appointment just waiting- they don't value your time at all. Every time I went I saw a different PA and my levels got dangerously high- in my entire life they have never been too high. It was the most unproffesional office I have ever seen. Do not waste your time.

0
★☆☆☆☆

Do NOT do to this office. I found them online and asked my doctor for a referral and even my dr. questioned me on if I wanted to go. It was my own fault but I thought the location was convenient. I had to do an intake with 3 different people before Dr. Scumpia even came in- and then she stayed for about 3 minutes. I spent 3 hours at my appointment just waiting- they don't value your time at all. Every time I went I saw a different PA and my levels got dangerously high- in my entire life they have never been too high. It was the most unproffesional office I have ever seen. Do not waste your time.

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Don't expect to be coddled. Dr Scumpia is not there to hold your hand and swap stories about the kids. She is there to assess and treat your symptoms/disease. She is professional and knowledgeable. She has techs to get vitals and ask preliminary questions. She has PAs to assess in more detail and to relay her assessment and review of your chart. Dr Scumpia does the initial evaluation and intermittent ones as needed. If you don't ask questions, she doesn't know you have any. She will answer any questions you have in a very matter of fact way. She does not sugar coat anything. I find all of this to be GOOD! I appreciated that she was straight forward in telling me she believed I had cancer.

2
★★★★☆

Don't expect to be coddled. Dr Scumpia is not there to hold your hand and swap stories about the kids. She is there to assess and treat your symptoms/disease. She is professional and knowledgeable. She has techs to get vitals and ask preliminary questions. She has PAs to assess in more detail and to relay her assessment and review of your chart. Dr Scumpia does the initial evaluation and intermittent ones as needed. If you don't ask questions, she doesn't know you have any. She will answer any questions you have in a very matter of fact way. She does not sugar coat anything. I find all of this to be GOOD! I appreciated that she was straight forward in telling me she believed I had cancer.

Pros: Straight forward approach

Cons: 74 miles from my home

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I must say that I wish wish wish that I had read the reviews here before seeing this doctor! First, I talked with a great assistant about my symptoms, test results, etc while I waited to see Dr Scumpia. The woman was very thorough and friendly. Following this, I was sent to do labwork and come back in a MONTH to see Dr Scumpia again. Yes, I was not critically ill, but still....what a waste of time and money. When I went back in. I saw the good doctor for five minutes and received no answers at all except to wait it out.

One interesting note is that in Jan 2003, a committee of the nation's top endocrinologists recommended that levels of TSH above 3 indicate a problem or a soon to be problem. Though it was recommended at the time to narrow the TSH "normal" range from .5-5 to .3-3. some doctors chose not to change the way they measure thyroid function. Sadly, it seems like DR Scumpia is one of these doctors. Though my TSH was well above 3, it was still under 5, so Dr Scumpia advised me to wait it out and come back when the problem got worse. As a patient, this bothers me because according to research the numbers indicate that this is just the beginning of a future problem. I want a doctor that will keep it from getting worse, not wait until it gets worse to help me! I recently found out that I have a small nodule. Rather than being blown off again, I will see another endocrinologist.

I recommend that you see a different doctor, too!.

0
★☆☆☆☆

I must say that I wish wish wish that I had read the reviews here before seeing this doctor! First, I talked with a great assistant about my symptoms, test results, etc while I waited to see Dr Scumpia. The woman was very thorough and friendly. Following this, I was sent to do labwork and come back in a MONTH to see Dr Scumpia again. Yes, I was not critically ill, but still....what a waste of time and money. When I went back in. I saw the good doctor for five minutes and received no answers at all except to wait it out.

One interesting note is that in Jan 2003, a committee of the nation's top endocrinologists recommended that levels of TSH above 3 indicate a problem or a soon to be problem. Though it was recommended at the time to narrow the TSH "normal" range from .5-5 to .3-3. some doctors chose not to change the way they measure thyroid function. Sadly, it seems like DR Scumpia is one of these doctors. Though my TSH was well above 3, it was still under 5, so Dr Scumpia advised me to wait it out and come back when the problem got worse. As a patient, this bothers me because according to research the numbers indicate that this is just the beginning of a future problem. I want a doctor that will keep it from getting worse, not wait until it gets worse to help me! I recently found out that I have a small nodule. Rather than being blown off again, I will see another endocrinologist.

I recommend that you see a different doctor, too!.

Pros: The office staff is nice

Cons: Dr. Scumpia, they never return calls, location

.

I have been a patient for almost 2 years now and have been several times. I was only seen by Dr. Scumpia on my first appointment and only for about 5 minutes. Since then I have never seen the same PA twice. Although they are nice, they all recommend different treatments and I leave the office even more confused. Then there is the wait, EVERY appointment I have ever had there has been a nightmare wait. The shortest wait has still been in excess of 45 mintues to even get into the exam room. Then you wait for the PA, then the checkout, labs, etc. This is a practice that books too many patients in each time block and obiviously is in it for the money.

0
★☆☆☆☆

I have been a patient for almost 2 years now and have been several times. I was only seen by Dr. Scumpia on my first appointment and only for about 5 minutes. Since then I have never seen the same PA twice. Although they are nice, they all recommend different treatments and I leave the office even more confused. Then there is the wait, EVERY appointment I have ever had there has been a nightmare wait. The shortest wait has still been in excess of 45 mintues to even get into the exam room. Then you wait for the PA, then the checkout, labs, etc. This is a practice that books too many patients in each time block and obiviously is in it for the money.

Pros: Easy parking, friendly office staff

Cons: The medical staff, Dr. Scumpia

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I've been to Dr Scumpia's office a few times now and have not experienced any of the kinds of things described in these reviews. Nor have I witnessed any hint of such things in the office. I have met with the Dr herself each time and have been pleased with the interactions. Now, she's not a saccharine-sweet Southern lady, and she doesn't make small talk or pretend to be your friend. Dr Scumpia is Eastern European, as some reviewers have pointed out, so there are some cultural differences, and this may be difficult for people who believe their way of behaving is the only correct way of behaving. She is reasonably pleasant (we even talked about her unique childhood) and quite professional. Dr Scumpia has answered every question I have asked to my satisfaction. I have not felt rushed at all, and she has even re-answered my questions so that I can take good notes on her answers. (But then again, I'm first-born, and so I believe the world exists for me ;-) And she is proud of her record of fighting insurance companies to get them to pay for patients' care. Part of getting the care you need is expecting it. If you expect to be mistreated by specialist doctors, then mistreatment is probably what you'll get. You may also face some resistance if you bring in lots of myth-based material from the web and insist that you know more than the doctor. Specialists start with the facts and the lab results and current scientific knowledge. If you expect to be treated well, and also behave with respect and courtesy and dignity, then more times than not you'll be treated well, with respect and courtesy and dignity.

2
★★★★☆

I've been to Dr Scumpia's office a few times now and have not experienced any of the kinds of things described in these reviews. Nor have I witnessed any hint of such things in the office. I have met with the Dr herself each time and have been pleased with the interactions. Now, she's not a saccharine-sweet Southern lady, and she doesn't make small talk or pretend to be your friend. Dr Scumpia is Eastern European, as some reviewers have pointed out, so there are some cultural differences, and this may be difficult for people who believe their way of behaving is the only correct way of behaving. She is reasonably pleasant (we even talked about her unique childhood) and quite professional. Dr Scumpia has answered every question I have asked to my satisfaction. I have not felt rushed at all, and she has even re-answered my questions so that I can take good notes on her answers. (But then again, I'm first-born, and so I believe the world exists for me ;-) And she is proud of her record of fighting insurance companies to get them to pay for patients' care. Part of getting the care you need is expecting it. If you expect to be mistreated by specialist doctors, then mistreatment is probably what you'll get. You may also face some resistance if you bring in lots of myth-based material from the web and insist that you know more than the doctor. Specialists start with the facts and the lab results and current scientific knowledge. If you expect to be treated well, and also behave with respect and courtesy and dignity, then more times than not you'll be treated well, with respect and courtesy and dignity.

Pros: Pros: In-house lab & diagnotic services

Cons: Very far north

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There are not enough words to explain the disappointment I felt after trying to find the answers to my thyroid issues with this practice. Wow, I wished I had read all this before going. My records were lost twice, after 3 visits and many request and promises to see the doctor I have yet to meet her. Seeing 3 different PA's of which on one visit the PA looked like a little girl with bows in her hair and lacy socks. I know for a fact that I was never given any true attention to my problems. After lots of lab work and still no answers to my questions I just gave up. The staff seemed clueless in every direction I was taken. I have been in the medical field for over 20 yrs and have never experienced anything like this. I had my yearly physical with my Gyn and I ask him about Dr Scumpia and he said word for word "DO NOT GO THERE".. I have since been told by 3 other physicians NOT to go there before I even told them my story. I take some of the blame for not investigating her before I went, I just never dreamed that my attempt to find a great doctor would go so wrong. This practice and the MYSTERY DOCTOR will not help you in any way. Oh, and I also received collection notices without ever getting an original bill. I tried to call and straighten it out and all I got was a recorder off and on all day. I dare you to get through the phone system...Please do not make the same mistake I did ---this practice is a lose lose situation both with money and your health...

0
★☆☆☆☆

There are not enough words to explain the disappointment I felt after trying to find the answers to my thyroid issues with this practice. Wow, I wished I had read all this before going. My records were lost twice, after 3 visits and many request and promises to see the doctor I have yet to meet her. Seeing 3 different PA's of which on one visit the PA looked like a little girl with bows in her hair and lacy socks. I know for a fact that I was never given any true attention to my problems. After lots of lab work and still no answers to my questions I just gave up. The staff seemed clueless in every direction I was taken. I have been in the medical field for over 20 yrs and have never experienced anything like this. I had my yearly physical with my Gyn and I ask him about Dr Scumpia and he said word for word "DO NOT GO THERE".. I have since been told by 3 other physicians NOT to go there before I even told them my story. I take some of the blame for not investigating her before I went, I just never dreamed that my attempt to find a great doctor would go so wrong. This practice and the MYSTERY DOCTOR will not help you in any way. Oh, and I also received collection notices without ever getting an original bill. I tried to call and straighten it out and all I got was a recorder off and on all day. I dare you to get through the phone system...Please do not make the same mistake I did ---this practice is a lose lose situation both with money and your health...

Pros: None

Cons: The Mystery Woman and Her Staff

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Dr. Scumpia and her staff lack proffesionalism, sympathy and any interest in their patient's health. I have been a patient of hers for quite some tme now and have only seen Dr. Scumpia ONCE!!!! Her unknowledgable assistants prance around her office while you are left waiting. The patient leaves the office without any explanation of their state of health. You later receive statements from the office harrassing you that you will be sent to collections because they have failed to properly reconcile your billing records.

I believe that Dr. Scumpia should be reported for a faulty practice!!!!

0
★☆☆☆☆

Dr. Scumpia and her staff lack proffesionalism, sympathy and any interest in their patient's health. I have been a patient of hers for quite some tme now and have only seen Dr. Scumpia ONCE!!!! Her unknowledgable assistants prance around her office while you are left waiting. The patient leaves the office without any explanation of their state of health. You later receive statements from the office harrassing you that you will be sent to collections because they have failed to properly reconcile your billing records.

I believe that Dr. Scumpia should be reported for a faulty practice!!!!

Cons: bedside manner, etc

.

I saw a different PA every time. Rarely saw the doctor. I tried to address issues with this practice and it was simply impossible. No personalized attention whatsoever.

0
★☆☆☆☆

I saw a different PA every time. Rarely saw the doctor. I tried to address issues with this practice and it was simply impossible. No personalized attention whatsoever.

.

I agree with most everyone. I was also referred to Dr. Scumpia by family Dr who raved about her being "extremely knowledgable" with the warning that she was somewhat rude. I considered myself warned and expected a Dr. House type of person. What I got was worse. My first appt consisted of a lengthy appt with her PA. She seemed friendly enough and sent me to get lab work done. On my 2nd appt to get results, I waited for over an hour for Dr. Scumpia to come in and see me for a whole 5 minutes. The reason for my appts was to find out why I at the age of 38 have the beginning stages of osteoperosis (lack of calcium in my bones) AND kidney stones (made of Calcium) Dr. Scumpia put me on diuretics and sent me on my way. I was so frustrated that a week later I called and spoke to her PA and she encouraged me to see Dr. Scumpia again.... because she said there may be a reason for all of this. Which Dr. Scumpia did NOT even consider!!!! The PA also informed me that my levels of Vitamin B were extremely low and that I should be on prescription strenth Vitamins. Dr. Scumpia never even mentioned this!!! According to Dr. Scumpia I was just to take the meds and come back in 6 months!! Hello???? So now I am trying to decide if I should give her another chance since she does have all test results or just go to another Dr and start all over. I am not expecting someone to coddle me or hold my hand but for goodness sakes at least have some courtesy & decency for your patients!! If anyone actually reads these reviews and takes them into consideration, please review your decision carefully. In my 2 visits, I have gathered that she is just not a very good dr....she may be a genius but if she cant have the decency to spend more than 5 minutes with you and your test result, Is her knowledge even going to do you any good? If you do choose to see her, make sure to have a list of questions that you expect to be answered and allow at least 2-3 hrs for an appt!!! Good luck!!!

0
★☆☆☆☆

I agree with most everyone. I was also referred to Dr. Scumpia by family Dr who raved about her being "extremely knowledgable" with the warning that she was somewhat rude. I considered myself warned and expected a Dr. House type of person. What I got was worse. My first appt consisted of a lengthy appt with her PA. She seemed friendly enough and sent me to get lab work done. On my 2nd appt to get results, I waited for over an hour for Dr. Scumpia to come in and see me for a whole 5 minutes. The reason for my appts was to find out why I at the age of 38 have the beginning stages of osteoperosis (lack of calcium in my bones) AND kidney stones (made of Calcium) Dr. Scumpia put me on diuretics and sent me on my way. I was so frustrated that a week later I called and spoke to her PA and she encouraged me to see Dr. Scumpia again.... because she said there may be a reason for all of this. Which Dr. Scumpia did NOT even consider!!!! The PA also informed me that my levels of Vitamin B were extremely low and that I should be on prescription strenth Vitamins. Dr. Scumpia never even mentioned this!!! According to Dr. Scumpia I was just to take the meds and come back in 6 months!! Hello???? So now I am trying to decide if I should give her another chance since she does have all test results or just go to another Dr and start all over. I am not expecting someone to coddle me or hold my hand but for goodness sakes at least have some courtesy & decency for your patients!! If anyone actually reads these reviews and takes them into consideration, please review your decision carefully. In my 2 visits, I have gathered that she is just not a very good dr....she may be a genius but if she cant have the decency to spend more than 5 minutes with you and your test result, Is her knowledge even going to do you any good? If you do choose to see her, make sure to have a list of questions that you expect to be answered and allow at least 2-3 hrs for an appt!!! Good luck!!!

Pros: PA staff was knowledgable and helpful

Cons: Dr. Scumpia!!!!

.

On Dr. Scumpia's advice, I had half of my thyroid surgically removed. A week later, my hypothyroidism symptoms (including uncontrollable crying and horrible fatigue) had become just about intollerable. The P.A. told me to call the day after my lab work for results, but an angry nurse returned my call to say I'd have to wait two weeks for results. After many phone calls, I was able to get my prescription corrected the day after my lab work, but when you're having uncontrollable, irrational crying fits due to something as easy to correct as a thyroid hormone dosage, the last thing you want to hear is an angry person telling you to wait two weeks for results.

I think some of these reviews are way too harsh. Dr. Scumpia seems like a very kind person and I'm sure she's a good doctor. She's just not the right doctor for me. Maybe I need more personal attention than the average patient, but I pay too much money to a specialist to be treated like a number. I'm going to look for a doctor who sees me as a person, even if that person is going to keep having uncontrollable crying fits until the hormone dosage is correct!

1
★★☆☆☆

On Dr. Scumpia's advice, I had half of my thyroid surgically removed. A week later, my hypothyroidism symptoms (including uncontrollable crying and horrible fatigue) had become just about intollerable. The P.A. told me to call the day after my lab work for results, but an angry nurse returned my call to say I'd have to wait two weeks for results. After many phone calls, I was able to get my prescription corrected the day after my lab work, but when you're having uncontrollable, irrational crying fits due to something as easy to correct as a thyroid hormone dosage, the last thing you want to hear is an angry person telling you to wait two weeks for results.

I think some of these reviews are way too harsh. Dr. Scumpia seems like a very kind person and I'm sure she's a good doctor. She's just not the right doctor for me. Maybe I need more personal attention than the average patient, but I pay too much money to a specialist to be treated like a number. I'm going to look for a doctor who sees me as a person, even if that person is going to keep having uncontrollable crying fits until the hormone dosage is correct!

Pros: Short wait for an appointment

Cons: My lab tests were misplaced twice

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Absolutely horrible! I saw Dr. S for maybe 30 seconds and she was the rudest, coldest and inpersonal person I have met. On top of that, her staff, especially the skinny little girl at the front desk are very un-welcoming! I will NEVER go there again. A HUGE waste of money and time. They do not display any compassion and more so, friendliness. Not that a doctor MUST be friendly, but a good bedside manner is much better than a bad. I felt like a pig going through a slaughter house. I will never return. Please, find another doctor. So not go to this one. If you are paying the extra money to see a specialist, it better be worth it.

0
★☆☆☆☆

Absolutely horrible! I saw Dr. S for maybe 30 seconds and she was the rudest, coldest and inpersonal person I have met. On top of that, her staff, especially the skinny little girl at the front desk are very un-welcoming! I will NEVER go there again. A HUGE waste of money and time. They do not display any compassion and more so, friendliness. Not that a doctor MUST be friendly, but a good bedside manner is much better than a bad. I felt like a pig going through a slaughter house. I will never return. Please, find another doctor. So not go to this one. If you are paying the extra money to see a specialist, it better be worth it.

Pros: Nothing

Cons: everything

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I have been a patient for over 3 years (way too long) and the only time I saw Dr. Scumpia was on my first appointment. All subsequent appointments have been with PAs and never the same one twice (I think she has high turnover). I always wait over an hour to be seen and then it takes another hour to get out of there (wait in lobby 45 minutes, wait in exam room 30 minutes, be seen for 5 minutes, wait again for lab slip, get lab work done, wait to make follow up appoint ment and check out....).

I went in 3 weeks ago complaining about weight gain (10 lbs in 2 weeks), difficulty swallowing, irritability, and severe leg cramps. The PA checked my thyroid (you know the swallow please test) and she said my thyroid gland was fine and that my labs were fine from my LAST VISIT OF 3 MONTHS AGO and that they would recheck my thyroid levels on my next visit. I then called 2 weeks ago again complaining about the severe leg cramps and the nurse suggested meeting with their nutritionist (I said no thank you). After trying lots of stuff to alleviate the leg cramps, my husband got online and Googled leg cramps - well whadda know? Untreated or undertreated hypothyroid causes leg cramps. I increased my Synthroid on my own and the cramps went away the same day. I called Dr. Scumpia's office, but of course was not able to speak with a nurse, so I left a message telling them what I had done (increased synthroid) and that I needed to make an appointment to come in. That was 3 days ago and no one has called me back.

I have since made an appointment with another Endocrinologist and strongly advise against anyone being treated by the phantom doctor.

0
★☆☆☆☆

I have been a patient for over 3 years (way too long) and the only time I saw Dr. Scumpia was on my first appointment. All subsequent appointments have been with PAs and never the same one twice (I think she has high turnover). I always wait over an hour to be seen and then it takes another hour to get out of there (wait in lobby 45 minutes, wait in exam room 30 minutes, be seen for 5 minutes, wait again for lab slip, get lab work done, wait to make follow up appoint ment and check out....).

I went in 3 weeks ago complaining about weight gain (10 lbs in 2 weeks), difficulty swallowing, irritability, and severe leg cramps. The PA checked my thyroid (you know the swallow please test) and she said my thyroid gland was fine and that my labs were fine from my LAST VISIT OF 3 MONTHS AGO and that they would recheck my thyroid levels on my next visit. I then called 2 weeks ago again complaining about the severe leg cramps and the nurse suggested meeting with their nutritionist (I said no thank you). After trying lots of stuff to alleviate the leg cramps, my husband got online and Googled leg cramps - well whadda know? Untreated or undertreated hypothyroid causes leg cramps. I increased my Synthroid on my own and the cramps went away the same day. I called Dr. Scumpia's office, but of course was not able to speak with a nurse, so I left a message telling them what I had done (increased synthroid) and that I needed to make an appointment to come in. That was 3 days ago and no one has called me back.

I have since made an appointment with another Endocrinologist and strongly advise against anyone being treated by the phantom doctor.

Cons: Extremely long wait time, always seen by a PA, they don't listen to the patient

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I am stunned with the lack of consideration and professionalism that this office exhibits. I made an apppointment a month ago with Dr. Scumpia. I re-scheduled my appointments, drove 14 miles to her office, paid for the visit and then after all this, was told by a PA that she was not even in town, but on vacation. I decided to keep the appointment, but the PA was unable to answer my questions with the specific detail that I wanted. I rescheduled for a month later. The day of the appointment, I called her office to confirm that she would actually see me and was told that even though she was in the office, there was no guarantee that she would see me. I informed them that the appointment was with her, not the PA, and asked that if I called 30 minutes before the appointment, could they then let me know if she would see me? The reply was "we never know if Dr. Scumpia will choose to actually see a patient or to relegate them to a PA...this is her practice and she hires PA's to do a lot of the work." I cancelled immediately. This is the type of hubris and vanity that plagues much of the specialist medical profession. I canceled immediately. I would highly recommend to anyone seeking an Endocrinologist with good office and work ethics to look elsewhere.

0
★☆☆☆☆

I am stunned with the lack of consideration and professionalism that this office exhibits. I made an apppointment a month ago with Dr. Scumpia. I re-scheduled my appointments, drove 14 miles to her office, paid for the visit and then after all this, was told by a PA that she was not even in town, but on vacation. I decided to keep the appointment, but the PA was unable to answer my questions with the specific detail that I wanted. I rescheduled for a month later. The day of the appointment, I called her office to confirm that she would actually see me and was told that even though she was in the office, there was no guarantee that she would see me. I informed them that the appointment was with her, not the PA, and asked that if I called 30 minutes before the appointment, could they then let me know if she would see me? The reply was "we never know if Dr. Scumpia will choose to actually see a patient or to relegate them to a PA...this is her practice and she hires PA's to do a lot of the work." I cancelled immediately. This is the type of hubris and vanity that plagues much of the specialist medical profession. I canceled immediately. I would highly recommend to anyone seeking an Endocrinologist with good office and work ethics to look elsewhere.

Pros: no pro's; the Dr. never graced me with her presence

Cons: The Dr. arbitrarily decides who to see and who to relegate to the PA's - do not recommend

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After 7 years of being diagnosed with Thyroid Nodules (Multi-Nodular Disease) and suffering with severe weight gain (all 80-100 pounds in a few months several years ago), feeling horrible and being UNDIAGNOSED with Hashimotes Disease by OTHER Endo Dr.s...I was referred to Dr. Scumpia by my incredible surgeon (Dr. Alex Esquival) who removed my thryroid and found the Hashimotes and Cancer. He highly recommended Dr. Scumpia immediately after my thyroidectomy. She is so thorough and was very nice and informative along with her staff. I have the highest opinion of Dr. Scumpia and have no problems with her or her office at all. She is even checking my body for some other issues that are possibly going on as well. I actually look forward to going back for my bone density test and eventual Body Scan, possible RAI and getting back on my Synthroid and finding out the good news she has already hinted towards with her expertise. I walked away feeling like I finally am going to get well soon! Thank you so much to Dr. Esquival, Dr. Rosendahl and Dr. Scumpia for saving my life! I was so impressed with every thing! I want to write Oprah and tell her to come to Austin to these fine Doctors and surgeons fr her Thyroid problem!

2
★★★★★

After 7 years of being diagnosed with Thyroid Nodules (Multi-Nodular Disease) and suffering with severe weight gain (all 80-100 pounds in a few months several years ago), feeling horrible and being UNDIAGNOSED with Hashimotes Disease by OTHER Endo Dr.s...I was referred to Dr. Scumpia by my incredible surgeon (Dr. Alex Esquival) who removed my thryroid and found the Hashimotes and Cancer. He highly recommended Dr. Scumpia immediately after my thyroidectomy. She is so thorough and was very nice and informative along with her staff. I have the highest opinion of Dr. Scumpia and have no problems with her or her office at all. She is even checking my body for some other issues that are possibly going on as well. I actually look forward to going back for my bone density test and eventual Body Scan, possible RAI and getting back on my Synthroid and finding out the good news she has already hinted towards with her expertise. I walked away feeling like I finally am going to get well soon! Thank you so much to Dr. Esquival, Dr. Rosendahl and Dr. Scumpia for saving my life! I was so impressed with every thing! I want to write Oprah and tell her to come to Austin to these fine Doctors and surgeons fr her Thyroid problem!

Pros: Everything Good!

Cons: None

.

haha I've got a good story. So, I had been to Dr. Scumpia's like three times already (and I had not once seen the doctor herself) and on my last visit I was returning to hear the results of a biopsy I had gotten done somewhere else (apparently they don't do anything at this clinic but read someone their results). Anyways, I was called back into the room and sat there anxiously for half an hour. Finally , a PA came in and began questioning about whether or not I had this certain thyroid test. How the hell was I suppose to know? I had like a million tests run in the last month. Well, I was like: What's going on? could someone please tell me? why would I need to get that test done? I've been in this room alone for the past hour! So.. she said she'd explain further when she returned... well she did and just told me I had cancer. Wow, they really don't know how to break the news.. awesome job at it. Then Dr. Scumpia comes in and said, I quote, "So, you have cancer". I was thinking , "what the hell???" YEs! !! I freaking know! To top it off she wouldn't even answer my questions. She kept trying to cut me off. Oh, yea, almost forgot-- at the end she said she'd give me the name of a surgeon she was referring me to , BUT, she never did. I had checked out and then returned to the cash register and said that the doctor was referring me to someone else (whoever that was) and she was like "oh" and wrote the number on a little square inch sticky note. That place has issues. DO NOT GO THERE!!! they have terrible customer service and frankly I could have found out I had cancer without ever going there.

0
★☆☆☆☆

haha I've got a good story. So, I had been to Dr. Scumpia's like three times already (and I had not once seen the doctor herself) and on my last visit I was returning to hear the results of a biopsy I had gotten done somewhere else (apparently they don't do anything at this clinic but read someone their results). Anyways, I was called back into the room and sat there anxiously for half an hour. Finally , a PA came in and began questioning about whether or not I had this certain thyroid test. How the hell was I suppose to know? I had like a million tests run in the last month. Well, I was like: What's going on? could someone please tell me? why would I need to get that test done? I've been in this room alone for the past hour! So.. she said she'd explain further when she returned... well she did and just told me I had cancer. Wow, they really don't know how to break the news.. awesome job at it. Then Dr. Scumpia comes in and said, I quote, "So, you have cancer". I was thinking , "what the hell???" YEs! !! I freaking know! To top it off she wouldn't even answer my questions. She kept trying to cut me off. Oh, yea, almost forgot-- at the end she said she'd give me the name of a surgeon she was referring me to , BUT, she never did. I had checked out and then returned to the cash register and said that the doctor was referring me to someone else (whoever that was) and she was like "oh" and wrote the number on a little square inch sticky note. That place has issues. DO NOT GO THERE!!! they have terrible customer service and frankly I could have found out I had cancer without ever going there.

Pros: nice building

Cons: everything else

.

My experience with this practice was terrible!

On my first visit, I sat in the exam room for 45minutes without seeing a PA or the ever elusive Dr. Scumpia herself. When she did come in, it was simply to give me orders for lab work.- but this 30 second exchange allowed her to bill at a higher rate than if I had just seen a PA.

My second visit was very similar. I waited for 30 minutes in the exam room w/o seeing anyone and Dr. S made an appearence to hand me a RX. Then she left. I did not get to ask about my condition, diagnosis, how the meds would effect my pregnancy...nothing. She was in the room for less than a minute and then over billed me.

My third visit was my last. I waited in the room for over an hour before I requested my copay back and left.
I recommend avoiding this office. The staff and Dr. S are rude and don't instill confidence in their actions.
I have now switched to Dr. Cassaubon, @ Tx Diabetes and Endocrinology. They are awesome!

My being pregnant means that I need lab work every month to make sure the levels are all good. They test the same 2 levels each month. Dr. S. charges for an office visit, just to give you the lab orders. Most doctors will just give you a stack of orders and you don't get a double wammy bill of office visit, which accomplishes nothing ,and lab work.

Go somewhere else! If you must go here, take a magazine into the exam room and watch for overbilling.
All my bills had overcharges which had to be reversed by the office once brought to their attention.

0
★☆☆☆☆

My experience with this practice was terrible!

On my first visit, I sat in the exam room for 45minutes without seeing a PA or the ever elusive Dr. Scumpia herself. When she did come in, it was simply to give me orders for lab work.- but this 30 second exchange allowed her to bill at a higher rate than if I had just seen a PA.

My second visit was very similar. I waited for 30 minutes in the exam room w/o seeing anyone and Dr. S made an appearence to hand me a RX. Then she left. I did not get to ask about my condition, diagnosis, how the meds would effect my pregnancy...nothing. She was in the room for less than a minute and then over billed me.

My third visit was my last. I waited in the room for over an hour before I requested my copay back and left.
I recommend avoiding this office. The staff and Dr. S are rude and don't instill confidence in their actions.
I have now switched to Dr. Cassaubon, @ Tx Diabetes and Endocrinology. They are awesome!

My being pregnant means that I need lab work every month to make sure the levels are all good. They test the same 2 levels each month. Dr. S. charges for an office visit, just to give you the lab orders. Most doctors will just give you a stack of orders and you don't get a double wammy bill of office visit, which accomplishes nothing ,and lab work.

Go somewhere else! If you must go here, take a magazine into the exam room and watch for overbilling.
All my bills had overcharges which had to be reversed by the office once brought to their attention.

Pros: location

Cons: Dr. Scumpia has no bedside manner- very rude and not timely.

.

I should known when I overheard the angry ladies in the waiting room... They were upset about waiting so long and about not being able to speak to anyone over the phone as well as several other things.
I ignored this sign. Paying attention would have saved me a lot of time and money.
Each of my visits resulted in my being seated in the treatment room for upwards of 30 and sometimes 50 minutes without seeing anyone. The Dr. did not do an exam, but confirmed the notes taken previously by a PA. She was in the room with me for less than 3 minutes each time.
I'm not sure what the problem is with this office. Maybe they overbook patients, maybe there are thyroid emergencies, but a 50 minute wait is just plain aweful.
I walked out of my last appt after sitting for 50 minutes. I requested my money back and advised I was going to let my insurance company know, not to recommend this dr. any further. I was called 3 times, that day by the Dr. herself(no doubt,while someone else waited in a treatment room to be seen). Dr. Scumpia left me a voice mail stating "I'm sorry that you did not wait for me this morning, but we need you to reschedule."
What? How long should I have waited? She did not apologize for her running late or state she was sorry but an emergency came up, but simply sorry that I did not wait for her further.
Unreal!
I recommend seeking treatment elsewhere. In addition to the long waits, there is a distinct lack of compassion as well. Not only for your time, but also for your health.

Good luck in your search, as you should keep looking for a new Endocrinologist. Don't see this one.

0
★☆☆☆☆

I should known when I overheard the angry ladies in the waiting room... They were upset about waiting so long and about not being able to speak to anyone over the phone as well as several other things.
I ignored this sign. Paying attention would have saved me a lot of time and money.
Each of my visits resulted in my being seated in the treatment room for upwards of 30 and sometimes 50 minutes without seeing anyone. The Dr. did not do an exam, but confirmed the notes taken previously by a PA. She was in the room with me for less than 3 minutes each time.
I'm not sure what the problem is with this office. Maybe they overbook patients, maybe there are thyroid emergencies, but a 50 minute wait is just plain aweful.
I walked out of my last appt after sitting for 50 minutes. I requested my money back and advised I was going to let my insurance company know, not to recommend this dr. any further. I was called 3 times, that day by the Dr. herself(no doubt,while someone else waited in a treatment room to be seen). Dr. Scumpia left me a voice mail stating "I'm sorry that you did not wait for me this morning, but we need you to reschedule."
What? How long should I have waited? She did not apologize for her running late or state she was sorry but an emergency came up, but simply sorry that I did not wait for her further.
Unreal!
I recommend seeking treatment elsewhere. In addition to the long waits, there is a distinct lack of compassion as well. Not only for your time, but also for your health.

Good luck in your search, as you should keep looking for a new Endocrinologist. Don't see this one.

Pros: location, new facility

Cons: Lack of compassion/professionalism

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I cannot speak for Dr. Scumpia or the PAs but there is now another doctor in this practice: Susan Dubois. I have been a patient of hers for several years now and find her very bright, personable, and extremely compassionate. She is the best endocrinologist that I have dealt with and I followed her when she switched practices. She is an amazing doctor and takes the time to really listen and answer questions. I highly recommend her to anyone looking to switch or for a new endo.

The practice is state of the art and the facilities very impressive. Rose in medical records was helpful and worth mentioning by name. No other staff members stand out . Overall, some of the staff was friendly, while others were just OK. I was not there to make friends, though, and no one was offensive or rude. They have an on-site lab and ultrasound testing, which is convenient. Appointments were easy to come by and I did not wait overly long for my appointment time.

2
★★★★☆

I cannot speak for Dr. Scumpia or the PAs but there is now another doctor in this practice: Susan Dubois. I have been a patient of hers for several years now and find her very bright, personable, and extremely compassionate. She is the best endocrinologist that I have dealt with and I followed her when she switched practices. She is an amazing doctor and takes the time to really listen and answer questions. I highly recommend her to anyone looking to switch or for a new endo.

The practice is state of the art and the facilities very impressive. Rose in medical records was helpful and worth mentioning by name. No other staff members stand out . Overall, some of the staff was friendly, while others were just OK. I was not there to make friends, though, and no one was offensive or rude. They have an on-site lab and ultrasound testing, which is convenient. Appointments were easy to come by and I did not wait overly long for my appointment time.

Pros: Dr. Dubois is part of this practice.

Cons: Crowded waiting room since this is a LARGE practice.

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Horrible! Horrible!

I wish I would have read these reviews prior!!!

They lost my appointment then could not see the Dr. and the PA did NOT know what she was doing. It is very sad that at this day and age there are still places like this that exist!

Save your money and go somewhere else first!

0
★☆☆☆☆

Horrible! Horrible!

I wish I would have read these reviews prior!!!

They lost my appointment then could not see the Dr. and the PA did NOT know what she was doing. It is very sad that at this day and age there are still places like this that exist!

Save your money and go somewhere else first!

.

I spent more time in the waiting room and exam room then with a person. When I did see the dr. I felt like it was a drive by experience. When the results of my tests came in I had to ask for them and then asked for an explanation as the dr. stood with her hand on the door. She took a phone call while with me and I felt like I was in her way, like she had some other priority some place else. When I left, I followed her down the hall asking for copies of my test results. I now know what someone else meant when they said the practice would be okay if you could get someone to sit down and talk with you and explain your condition. Othewise, the decor was nice and the technician was pleasant.

1
★★☆☆☆

I spent more time in the waiting room and exam room then with a person. When I did see the dr. I felt like it was a drive by experience. When the results of my tests came in I had to ask for them and then asked for an explanation as the dr. stood with her hand on the door. She took a phone call while with me and I felt like I was in her way, like she had some other priority some place else. When I left, I followed her down the hall asking for copies of my test results. I now know what someone else meant when they said the practice would be okay if you could get someone to sit down and talk with you and explain your condition. Othewise, the decor was nice and the technician was pleasant.

Pros: Seem like they have a state of the art facility

Cons: Felt like I was in their way.

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First of all you have to demand to meet her on the third visit and then they get mad at you for wanting to see the actual doctor. She overuses her PA's. Then she left the examination room to take 2 personal cellphone calls. Her physical exam was minimal after waiting 50 minutes in the exam room for her . Then the office failed to fax hundreds of dollars worth of testing to the new doctor I had to go to anyway after numerous pleadings and many promises. They had to be repeated in the end. She cost me a fortune in repeated tests in the end because she would not co-operate. When you call at 10am the recording will say they are closed and that they open at 8am. THis office is a mess.Plus, she is just so unpleasant. Don't make the same mistake I did. Don't go to begin with.

1
★★★☆☆

First of all you have to demand to meet her on the third visit and then they get mad at you for wanting to see the actual doctor. She overuses her PA's. Then she left the examination room to take 2 personal cellphone calls. Her physical exam was minimal after waiting 50 minutes in the exam room for her . Then the office failed to fax hundreds of dollars worth of testing to the new doctor I had to go to anyway after numerous pleadings and many promises. They had to be repeated in the end. She cost me a fortune in repeated tests in the end because she would not co-operate. When you call at 10am the recording will say they are closed and that they open at 8am. THis office is a mess.Plus, she is just so unpleasant. Don't make the same mistake I did. Don't go to begin with.

Pros: near by, takes insurance

Cons: rude, doctor not present

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Good staff and doctor, but the practice has grown too large for them too handle. The doctor and staff know what they are doing but are overwhelmed. Expect to get formal care and responses from the staff and doctor. If you need "high touch" care, find another practice. The waits are getting longer because of the number of patients.

2
★★★★☆

Good staff and doctor, but the practice has grown too large for them too handle. The doctor and staff know what they are doing but are overwhelmed. Expect to get formal care and responses from the staff and doctor. If you need "high touch" care, find another practice. The waits are getting longer because of the number of patients.

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I highly recommend Dr. Scumpia, and this is why: she listens! No, she might not be the friendliest Dr. out there, but I highly recommend her. I was suffering for years from several different problems, going from Dr. to Dr. with no one listening to me- just doing lab work and telling me I was fine. (My husband is in the Army, and unfortunately, I have not had a good experience AT ALL with military doctors. 90% of them are completely incompetent, but that is another issue) Well, I wasn't fine, and I was actually being treated for a condition I didn't have, PCOS, when upon moving to TX I had the pleasure of visiting Dr. Scumpia and within 5 minutes of talking to me, she determined that I had been misdiagnosed, and started my on some new thyroid medication that has totally changed my world. I feel like a new person today, and I will forever be grateful to Dr. Scumpia for not just looking at a piece of paper (lab results) to diagnose my problems, but truly listening to what I had to say. Thank you Dr. Scumpia! So, given the choice between having a friendly doctor or a competent one, I choose Dr. Scumpia.

2
★★★★★

I highly recommend Dr. Scumpia, and this is why: she listens! No, she might not be the friendliest Dr. out there, but I highly recommend her. I was suffering for years from several different problems, going from Dr. to Dr. with no one listening to me- just doing lab work and telling me I was fine. (My husband is in the Army, and unfortunately, I have not had a good experience AT ALL with military doctors. 90% of them are completely incompetent, but that is another issue) Well, I wasn't fine, and I was actually being treated for a condition I didn't have, PCOS, when upon moving to TX I had the pleasure of visiting Dr. Scumpia and within 5 minutes of talking to me, she determined that I had been misdiagnosed, and started my on some new thyroid medication that has totally changed my world. I feel like a new person today, and I will forever be grateful to Dr. Scumpia for not just looking at a piece of paper (lab results) to diagnose my problems, but truly listening to what I had to say. Thank you Dr. Scumpia! So, given the choice between having a friendly doctor or a competent one, I choose Dr. Scumpia.

Pros: Nursing staff are amazing, the PA's are amazing

Cons: Office staff are terrible, long distance (I have to drive from Killeen due to insurance)

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I was referred to her office with a warning not to expect anyone warm and fuzzy so I considered myself prepared. What I got was far beyond warm and fuzzy - she is downright mean! The office staff is friendly and helpful - if only they could be the ones to treat you! At first, it seemed like she knew what she was talking about but after a couple of visits and conflicting information with no results, I decided she is not only mean but uneffective. Perhaps she is good working with patients that have cookie cutter, easy to diagnose problems but any kind of curve ball seems to be beyond her capability. Do go here, don't let your friends or family go here, in fact don't even let your enemies go here. Needless to say I have transferred to another endocrinologist in town (even though she acts like she is the only one)and am very happy.

0
★☆☆☆☆

I was referred to her office with a warning not to expect anyone warm and fuzzy so I considered myself prepared. What I got was far beyond warm and fuzzy - she is downright mean! The office staff is friendly and helpful - if only they could be the ones to treat you! At first, it seemed like she knew what she was talking about but after a couple of visits and conflicting information with no results, I decided she is not only mean but uneffective. Perhaps she is good working with patients that have cookie cutter, easy to diagnose problems but any kind of curve ball seems to be beyond her capability. Do go here, don't let your friends or family go here, in fact don't even let your enemies go here. Needless to say I have transferred to another endocrinologist in town (even though she acts like she is the only one)and am very happy.

Pros: good parking, nice office, staff is friendly

Cons: no magazines, rude doctor, not helpful

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Don't expect hand holding and a smile when you walk in the door, but you will be helped and taken seriously regarding your symptoms. It took me nearly three years to get diagnosed with thyroid disease until I found Dr. Scumpia. She is efficient and very serious about her work. ...One thing though - since moving into the new HUGE facility behind where her old office was, the wait time is longer, the actual appointment time is shorter and you feel like you're a part of cattle getting herded in & out the door. She has too many patients now and it shows! A great nurse who works there is named Garry - great alternative to waiting on the doctor herself.

2
★★★★★

Don't expect hand holding and a smile when you walk in the door, but you will be helped and taken seriously regarding your symptoms. It took me nearly three years to get diagnosed with thyroid disease until I found Dr. Scumpia. She is efficient and very serious about her work. ...One thing though - since moving into the new HUGE facility behind where her old office was, the wait time is longer, the actual appointment time is shorter and you feel like you're a part of cattle getting herded in & out the door. She has too many patients now and it shows! A great nurse who works there is named Garry - great alternative to waiting on the doctor herself.

Pros: Brilliant doctor, helpful, takes your symptoms seriously

Cons: Busy, not very friendly

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These people won't communicate with you. Maybe they take too many patients...you feel like a number there. They don't care about you...they care about the money your insurance pays them. I'm a cancer patient trying to get her to call me back with my last lab. result and I can't get her after a week calling her 3 times a day! I don't have medication for 7 days now and she doesn't care???!!!!
I'm going somewhere alse.

0
★☆☆☆☆

These people won't communicate with you. Maybe they take too many patients...you feel like a number there. They don't care about you...they care about the money your insurance pays them. I'm a cancer patient trying to get her to call me back with my last lab. result and I can't get her after a week calling her 3 times a day! I don't have medication for 7 days now and she doesn't care???!!!!
I'm going somewhere alse.

Cons: no communication, unresponsable, uncaring

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I found this Endocrinologist after an emergency following several years of chronic medical problems. Found her on Texas Top Docs. What was said there was accurate. I can't doubt her analytic skills. However, look for the smiles and encouragement from the office staff. She has moved her practice into a new building. It is humongous by Austin standards. In-house lab (Quest) and bone density scanning. She is serious! I can't recally comment on expense. I had to sign waiver I would pay for labs not covered by insurance, but that is becoming pretty standard these days. A very busy, respectable-looking practice where specialists are hard to find.

You HAVE to see someone like this if you are tired, gained or lost weight, been told you are just nuts (females especially). I'm pretty savvy and still ended up here.

2
★★★★★

I found this Endocrinologist after an emergency following several years of chronic medical problems. Found her on Texas Top Docs. What was said there was accurate. I can't doubt her analytic skills. However, look for the smiles and encouragement from the office staff. She has moved her practice into a new building. It is humongous by Austin standards. In-house lab (Quest) and bone density scanning. She is serious! I can't recally comment on expense. I had to sign waiver I would pay for labs not covered by insurance, but that is becoming pretty standard these days. A very busy, respectable-looking practice where specialists are hard to find.

You HAVE to see someone like this if you are tired, gained or lost weight, been told you are just nuts (females especially). I'm pretty savvy and still ended up here.

Pros: Professional, No Parking Problems--, Busy but punctual

Cons: If your doc HAS to be, friendly then you may, be disappointed.

 

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