Salinas Tax Svc

I spoke over the phone with Esmerelda. She would not give me a price over the phone for her services but seemed nice. She said if I brought her my documents she would give me a price. I went to meet with her and took my tax return documents. I had questions, many which she could not answer. She continuously had to call a customer service number and ask questions or look up information in a book. Meanwhile, she began entering my tax return. She also informed me that she does not do direct deposit. I asked her how much she would charge, she looked up her fees and said $289.00. Then stated she may still have one coupon left for me to use. She had to look in several places. Finally, located a stack of coupons in a bag. She offered me a $20.00 off coupon. I told her I was going to shop around and see if I could find a better price. I was not comfortable with paying close to 300 dollars to someone who could not answer all my questions. She then stated she would have to charge me a office fee of $35.00. I informed her had I known her fee when I got there I would have declined. I respectfully told her that in the future she should provide her fees up front, instead of waiting till her money clock is running. This business charges high fees for a very limited and poor quality of service.

Pros: Can't think of any

Cons: Service, Knowledge, Fees