Hibachi Rock

★★★★☆
  • 201 E Bethany Dr 1

    Allen, TX 75002

    Map & Directions
  • 972-396-7600

About Hibachi Rock

Hours
Mon. - Sun. 11am - 10pm
3.8 5
Hi! Sign in to let us know how Hibachi Rock was?
Write a Review
.

We went for dinner on Saturday night and was expecting something nice and fun. Instead, we received disappointing and overpriced. They could not seat us at the Hibachi table so we were seated at a small table by the front door. Every time

3
★★★★★

We went for dinner on Saturday night and was expecting something nice and fun. Instead, we received disappointing and overpriced. They could not seat us at the Hibachi table so we were seated at a small table by the front door. Every time

.

I was throwing a surprise party for my husband. I called and hour before reservation to see if I could add 2 more to our 9 people already. The manger said No, then put me on hold for a while came back and said only if we are done in an

3
★★★★★

I was throwing a surprise party for my husband. I called and hour before reservation to see if I could add 2 more to our 9 people already. The manger said No, then put me on hold for a while came back and said only if we are done in an

.

The address for this location is incorrect. The restaurant in this location is actually Sushi Rock and NOT a hibachi restaurant. Sushi Rock has great food at reasonable prices. The salmon was fantastic and the tempura sweet potatoes to die for. The meatballs, I had beef and fish, were interesting but the real winners were all the sauces to go with everything. Try it and love it.

5
★★★★★

The address for this location is incorrect. The restaurant in this location is actually Sushi Rock and NOT a hibachi restaurant. Sushi Rock has great food at reasonable prices. The salmon was fantastic and the tempura sweet potatoes to die for. The meatballs, I had beef and fish, were interesting but the real winners were all the sauces to go with everything. Try it and love it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I visited their new location in McKinney on a Tuesday night. The restaurant was not crowded, there were three other tables there at the time. The hostess was very nice and accommodating and we were sat right away. Since it was a weekday they only had one hibachi chef on duty. It was over an hour before they finally started cooking our food. They ran out of soup. Our server didn't even tell us they had run out of soup. We had to flag down another server who then brought us our soup right away. The soup wasn't even good. Our hibachi chef had no personality. I ordered a combo of shrimp and chicken which costs $24. I proceeded to get 6 shrimp total, 1 being the shrimp appetizer included with the meal. A complete ripoff for what it costs. The vegetables were below standard. I asked to talk to the manager and basically voiced my issues, she was not accepting and basically blowing me off. Horrible customer service, there was no sorry, or I apologize let me get you three shrimp, anything. She offered to comp 10% of my plate, I wasn't complaining to get a free meal, I just wanted her to know that the food wasn't good and that they should really rethink their portions for what they are charging. Basically the problem could have been easily solved with a smile, an apology and a small compensation. Enough said, the bill comes and there's an extra entree on our bill and no discount. I didn't care about the discount, I just wanted to be out of there. The server then proceeds to argue saying that we did have another entree. Finally they realize it's their mistake and take it off, seriously how hard is it to calculate a bill. Still no apology or anything. Meanwhile we have barely seen our server the whole time, another server was refilling our drinks and it wasn't even crowded. Overall, I would not recommend this restaurant to anyone, it's not run well, the food isn't comparable to any other hibachi restaurants in the area, it's overpriced, and the service is poor.

1
★☆☆☆☆

I visited their new location in McKinney on a Tuesday night. The restaurant was not crowded, there were three other tables there at the time. The hostess was very nice and accommodating and we were sat right away. Since it was a weekday they only had one hibachi chef on duty. It was over an hour before they finally started cooking our food. They ran out of soup. Our server didn't even tell us they had run out of soup. We had to flag down another server who then brought us our soup right away. The soup wasn't even good. Our hibachi chef had no personality. I ordered a combo of shrimp and chicken which costs $24. I proceeded to get 6 shrimp total, 1 being the shrimp appetizer included with the meal. A complete ripoff for what it costs. The vegetables were below standard. I asked to talk to the manager and basically voiced my issues, she was not accepting and basically blowing me off. Horrible customer service, there was no sorry, or I apologize let me get you three shrimp, anything. She offered to comp 10% of my plate, I wasn't complaining to get a free meal, I just wanted her to know that the food wasn't good and that they should really rethink their portions for what they are charging. Basically the problem could have been easily solved with a smile, an apology and a small compensation. Enough said, the bill comes and there's an extra entree on our bill and no discount. I didn't care about the discount, I just wanted to be out of there. The server then proceeds to argue saying that we did have another entree. Finally they realize it's their mistake and take it off, seriously how hard is it to calculate a bill. Still no apology or anything. Meanwhile we have barely seen our server the whole time, another server was refilling our drinks and it wasn't even crowded. Overall, I would not recommend this restaurant to anyone, it's not run well, the food isn't comparable to any other hibachi restaurants in the area, it's overpriced, and the service is poor.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I visited their new location in McKinney on a Tuesday night. The restaurant was not crowded, there were three other tables there at the time. The hostess was very nice and accommodating and we were sat right away. Since it was a weekday they only had one hibachi chef on duty. It was over an hour before they finally started cooking our food. They ran out of soup. Our server didn't even tell us they had run out of soup. We had to flag down another server who then brought us our soup right away. The soup wasn't even good. Our hibachi chef had no personality. I ordered a combo of shrimp and chicken which costs $24. I proceeded to get 6 shrimp total, 1 being the shrimp appetizer included with the meal. A complete ripoff for what it costs. The vegetables were below standard. I asked to talk to the manager and basically voiced my issues, she was not accepting and basically blowing me off. Horrible customer service, there was no sorry, or I apologize let me get you three shrimp, anything. She offered to comp 10% of my plate, I wasn't complaining to get a free meal, I just wanted her to know that the food wasn't good and that they should really rethink their portions for what they are charging. Basically the problem could have been easily solved with a smile, an apology and a small compensation. Enough said, the bill comes and there's an extra entree on our bill and no discount. I didn't care about the discount, I just wanted to be out of there. The server then proceeds to argue saying that we did have another entree. Finally they realize it's their mistake and take it off, seriously how hard is it to calculate a bill. Still no apology or anything. Meanwhile we have barely seen our server the whole time, another server was refilling our drinks and it wasn't even crowded. Overall, I would not recommend this restaurant to anyone, it's not run well, the food isn't comparable to any other hibachi restaurants in the area, it's overpriced, and the service is poor.

0
★☆☆☆☆

I visited their new location in McKinney on a Tuesday night. The restaurant was not crowded, there were three other tables there at the time. The hostess was very nice and accommodating and we were sat right away. Since it was a weekday they only had one hibachi chef on duty. It was over an hour before they finally started cooking our food. They ran out of soup. Our server didn't even tell us they had run out of soup. We had to flag down another server who then brought us our soup right away. The soup wasn't even good. Our hibachi chef had no personality. I ordered a combo of shrimp and chicken which costs $24. I proceeded to get 6 shrimp total, 1 being the shrimp appetizer included with the meal. A complete ripoff for what it costs. The vegetables were below standard. I asked to talk to the manager and basically voiced my issues, she was not accepting and basically blowing me off. Horrible customer service, there was no sorry, or I apologize let me get you three shrimp, anything. She offered to comp 10% of my plate, I wasn't complaining to get a free meal, I just wanted her to know that the food wasn't good and that they should really rethink their portions for what they are charging. Basically the problem could have been easily solved with a smile, an apology and a small compensation. Enough said, the bill comes and there's an extra entree on our bill and no discount. I didn't care about the discount, I just wanted to be out of there. The server then proceeds to argue saying that we did have another entree. Finally they realize it's their mistake and take it off, seriously how hard is it to calculate a bill. Still no apology or anything. Meanwhile we have barely seen our server the whole time, another server was refilling our drinks and it wasn't even crowded. Overall, I would not recommend this restaurant to anyone, it's not run well, the food isn't comparable to any other hibachi restaurants in the area, it's overpriced, and the service is poor.

Pros: The hostess was pleasant and the decor is nice.

Cons: Sevice, food and value.

 

Wait, you're the expert.

If you've been to or used Hibachi Rock, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review