Splash Hand Car Wash

★☆☆☆☆
  • 8730 Westheimer Rd

    Houston, TX 77063

    Map & Directions
  • 713-266-9274

About Splash Hand Car Wash

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Hours
Daily 9am-6pm
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I visited the Splash Car Wash on Westheimer Rd. several times prior to my visit today and today is the LAST. My car was cleaned and as I approached my vehicle to leave, I noticed ALL the floor mats were missing. I asked the workers if he would please find my mats. He then came back with only 3 of the 4 that were in my vehicle telling me there were only 3. I went to the manager and he then proceeded to insult me telling me that "They said there were only three and if it's returned I'll call you." He rudely rolled his eyes (he thought I didn't see that) and turned back around in his chair to further ignore me. He then asked me, "What? Do you think they'd steal your floor mats?" I responded "No, however they could have accidently ended up in someone else's car. I would just like a refund for my trouble." He then told me that he was 'too busy' to look for it because he had "other customers" (although he had about 15 workers outside) and NOT going to give me a refund until they either found it or someone returned my mat. He "pretended" to look around for it and then proceeded to tell me I'd have to come back. After all of this another random guy proceeds to YELL at me and tell me I'm being unreasonable! My coversation with the manager had NOTHING to do with the guy who commented. I told him that it was none of his business and that he needed to stay out of it. He then proceeds to say things, like, "I think you're a lair! SHUT UP You FAT B*TCH!! You BLACK H*E! Take your A*S BACK TO THE GH*TTO!" After a shouting match with this man the manager never once tried to get the man who instigated the incident to stop. He still proceeded to tell me that he "would call [me] if it turned up." I can not believe the ignorance, lack of integrity, and absence of customer service on the manager's part. I, the customer, was not taken seriously or treated fairly. The manager did NOTHING to rectify the situation. NEVER take your vehicle here if you want everything in it as you left it!

0
★☆☆☆☆

I visited the Splash Car Wash on Westheimer Rd. several times prior to my visit today and today is the LAST. My car was cleaned and as I approached my vehicle to leave, I noticed ALL the floor mats were missing. I asked the workers if he would please find my mats. He then came back with only 3 of the 4 that were in my vehicle telling me there were only 3. I went to the manager and he then proceeded to insult me telling me that "They said there were only three and if it's returned I'll call you." He rudely rolled his eyes (he thought I didn't see that) and turned back around in his chair to further ignore me. He then asked me, "What? Do you think they'd steal your floor mats?" I responded "No, however they could have accidently ended up in someone else's car. I would just like a refund for my trouble." He then told me that he was 'too busy' to look for it because he had "other customers" (although he had about 15 workers outside) and NOT going to give me a refund until they either found it or someone returned my mat. He "pretended" to look around for it and then proceeded to tell me I'd have to come back. After all of this another random guy proceeds to YELL at me and tell me I'm being unreasonable! My coversation with the manager had NOTHING to do with the guy who commented. I told him that it was none of his business and that he needed to stay out of it. He then proceeds to say things, like, "I think you're a lair! SHUT UP You FAT B*TCH!! You BLACK H*E! Take your A*S BACK TO THE GH*TTO!" After a shouting match with this man the manager never once tried to get the man who instigated the incident to stop. He still proceeded to tell me that he "would call [me] if it turned up." I can not believe the ignorance, lack of integrity, and absence of customer service on the manager's part. I, the customer, was not taken seriously or treated fairly. The manager did NOTHING to rectify the situation. NEVER take your vehicle here if you want everything in it as you left it!

Pros: None!

Cons: If you like being MIStreated THIS IS THE PLACE for YOU!

 

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