World Class Auto Planet Ford 59

★★★★★
  • 19000 Eastex Fwy

    Humble, TX 77338

    Cross street: 59 Southwest Freeway

    Map & Directions
  • 800-589-1678

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Randall Reed's Planet Ford

19000 Highway 59 N Humble, TX

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Planet Ford - Humble

19000 Eastex Freeway Humble, TX

5 24
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Our experience with your dealership was wonderful. Everyone was very friendly. No problems at all.

3
★★★★★

Our experience with your dealership was wonderful. Everyone was very friendly. No problems at all.

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Speedy Service and very helpful assisted with all of my questions.

3
★★★★★

Speedy Service and very helpful assisted with all of my questions.

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Mr. Martinez is and outstanding salesman, he's very understanding to your customers needs and wants. He should be head salesman, or trainer for your dealership. He didn't apply pressure like other salesmen do when you arrive at the

3
★★★★★

Mr. Martinez is and outstanding salesman, he's very understanding to your customers needs and wants. He should be head salesman, or trainer for your dealership. He didn't apply pressure like other salesmen do when you arrive at the

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John is always up front with me and tries to get me the best deal.

3
★★★★★

John is always up front with me and tries to get me the best deal.

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The buying process and agreeing on a deal was very smooth.Walking thru the door of the finance office was where the frustration began.The first problem was when the agreed upon price increased $800 The second frustration was the

3
★★★★★

The buying process and agreeing on a deal was very smooth.Walking thru the door of the finance office was where the frustration began.The first problem was when the agreed upon price increased $800 The second frustration was the

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Thank you for all your help

3
★★★★★

Thank you for all your help

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the sales contact was courtious and followed-up on any and all qusetions asked. The review of my trade-in was much quickier than expected. There was very little time wasted in the sales room.

3
★★★★★

the sales contact was courtious and followed-up on any and all qusetions asked. The review of my trade-in was much quickier than expected. There was very little time wasted in the sales room.

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had a pleasant experience and would absolutely come back again if I had any problems.

3
★★★★★

had a pleasant experience and would absolutely come back again if I had any problems.

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Began my purchase through internet sales. My questions were answered very promptly. I set up an appointment to speak with Kimberly Weber and I was treated very courteously and Kimberly was very professional. I had my purchase, including

3
★★★★★

Began my purchase through internet sales. My questions were answered very promptly. I set up an appointment to speak with Kimberly Weber and I was treated very courteously and Kimberly was very professional. I had my purchase, including

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Good customer service and courteous employees.

3
★★★★★

Good customer service and courteous employees.

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I would like to say that rene gonzales was very helpful in my purchase of my new vehicle. I would recommend him to anyone and the experience I had at the dealership was very pleasant. My family and I have been customers since it was

3
★★★★★

I would like to say that rene gonzales was very helpful in my purchase of my new vehicle. I would recommend him to anyone and the experience I had at the dealership was very pleasant. My family and I have been customers since it was

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Helpful and friendly, Couldn't be happier

3
★★★★★

Helpful and friendly, Couldn't be happier

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the sales team was very helpful

3
★★★★★

the sales team was very helpful

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best in life

3
★★★★★

best in life

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Great service

3
★★★★★

Great service

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Richard Fuller was very knowledgeable and helpful, no pressure approach which I appreciated. He also helped find an additional rebate option (worth $1000) that no other dealer mentioned. I would have preferred the vehicle start out with a

3
★★★★★

Richard Fuller was very knowledgeable and helpful, no pressure approach which I appreciated. He also helped find an additional rebate option (worth $1000) that no other dealer mentioned. I would have preferred the vehicle start out with a

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Thank you Myron for all your help

3
★★★★★

Thank you Myron for all your help

.

Fantastic! As a first time buyer dealerships have that bad reputation of trying to take advantage of you, and make as much as they can off of you, but my experience was the total opposite. The deal was a great guy. He did everything he

3
★★★★★

Fantastic! As a first time buyer dealerships have that bad reputation of trying to take advantage of you, and make as much as they can off of you, but my experience was the total opposite. The deal was a great guy. He did everything he

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DO NOT DO BUSINESS with Randall Reed Planet Dealerships

Mr. (MANAGER), 11-29-2011
Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. The sales manager confirmed the deal.
When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal". I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! They knew that they were going to try to pull this trick on me before I ever left home.
I went to the Manager in the main building to talk to the manager on duty. The sales manager did the same thing, He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on. The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling. They all knew this was standard practice of cheating their customers. I wonder how they would feel when they get treated the same way. Shame on Randall Reed Ford in Humble Texas. Is this what you want your dealerships known for?
See this website:
http://planetford.yolasite.com/

1
★☆☆☆☆

DO NOT DO BUSINESS with Randall Reed Planet Dealerships

Mr. (MANAGER), 11-29-2011
Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. The sales manager confirmed the deal.
When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal". I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! They knew that they were going to try to pull this trick on me before I ever left home.
I went to the Manager in the main building to talk to the manager on duty. The sales manager did the same thing, He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on. The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling. They all knew this was standard practice of cheating their customers. I wonder how they would feel when they get treated the same way. Shame on Randall Reed Ford in Humble Texas. Is this what you want your dealerships known for?
See this website:
http://planetford.yolasite.com/

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Nick is great. He is one of the best sales representatives I??ve ever dealt with. He took great care of me and my wife.

5
★★★★★

Nick is great. He is one of the best sales representatives I??ve ever dealt with. He took great care of me and my wife.

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.

Nick is Super Awesome!!!! He is the reason I love doing business with Planet Ford in Humble. He is the best!!!

5
★★★★★

Nick is Super Awesome!!!! He is the reason I love doing business with Planet Ford in Humble. He is the best!!!

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.

They may be the worse dealer I have ever dealt with.. After they bounced my check they wasn't suppose to cash.. They wouldn't pay the fees owed to me.. The sales manager Billy is a sorry excuse for a man.. Paul lied to me about tearing up the check.. Buy a car anywhere but here honesty is gold and they have none.. They where very stubborn about the pricing and forced me to buy a car elsewhere.. Saved my self about 5k but lost a $34 bank fee cause of them.. They won't make good.. Hope the bad reviews was worth that money

1
★☆☆☆☆

They may be the worse dealer I have ever dealt with.. After they bounced my check they wasn't suppose to cash.. They wouldn't pay the fees owed to me.. The sales manager Billy is a sorry excuse for a man.. Paul lied to me about tearing up the check.. Buy a car anywhere but here honesty is gold and they have none.. They where very stubborn about the pricing and forced me to buy a car elsewhere.. Saved my self about 5k but lost a $34 bank fee cause of them.. They won't make good.. Hope the bad reviews was worth that money

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.

do not buy here. incompetent customer service. horrible buying system. very slow follow ups. the general manager and sales representatives are not accountable. potential buyers make more money than any of those workers. i will buy elsewhere. they are not the only car dealer.

1
★☆☆☆☆

do not buy here. incompetent customer service. horrible buying system. very slow follow ups. the general manager and sales representatives are not accountable. potential buyers make more money than any of those workers. i will buy elsewhere. they are not the only car dealer.

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1 out of 1 people found this review helpful.

.

I've been wanting a new F-150 Platinum and they were able to sell it to me at the price I budgeted. Plus they gave me a very fair price on my trade. I first saw them out at a community event and decided I needed to visit their dealership. A must shop if you are in the market.

4
★★★★☆

I've been wanting a new F-150 Platinum and they were able to sell it to me at the price I budgeted. Plus they gave me a very fair price on my trade. I first saw them out at a community event and decided I needed to visit their dealership. A must shop if you are in the market.

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0 out of 1 people found this review helpful.

 

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