Texas Diabetes & Endocrinology

★★★☆☆
  • 6500 N MO Pac Expy Bldg 3 Ste 300

    Austin, TX 78731

    Map & Directions
  • 512-458-8400

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Shotts, Joseph F, Md - Cabot Medical Clinic

2037 West Main Street Cabot, AR

3.2121 33
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Hands down the best doctors office I have ever been to. There are so many reviews that sound like people are upset with insurance, not the doctor and office...These guys are AWESOME.

3
★★★★★

Hands down the best doctors office I have ever been to. There are so many reviews that sound like people are upset with insurance, not the doctor and office...These guys are AWESOME.

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I have been going to TD&E for six years now and am extremely pleased with the quality of care I have received. Having been a type 1 diabetic for 20+ years now, I have seen my fair share of endocrinologists, and they all pale in comparison

3
★★★★★

I have been going to TD&E for six years now and am extremely pleased with the quality of care I have received. Having been a type 1 diabetic for 20+ years now, I have seen my fair share of endocrinologists, and they all pale in comparison

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BEWARE and STAY FAR AWAY. We will pursue further discussions with our Insurance Company and BBB to report what we feel is fraudulent and unprofessional behavior from Texas Diabetes and Endocrinology, in particular Dr. Espinosa. \r
They

3
★★★★★

BEWARE and STAY FAR AWAY. We will pursue further discussions with our Insurance Company and BBB to report what we feel is fraudulent and unprofessional behavior from Texas Diabetes and Endocrinology, in particular Dr. Espinosa. \r
They

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Quite literally the worst practice I've ever been to. The doctors and nurses are rude and unprofessional, particularly Dr. Blevins. They are not capable of treating Type 1 diabetics. Their standard of care is low. Though they didn't

3
★★★★★

Quite literally the worst practice I've ever been to. The doctors and nurses are rude and unprofessional, particularly Dr. Blevins. They are not capable of treating Type 1 diabetics. Their standard of care is low. Though they didn't

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The range of reviews parallels with the range of care at this facility. If you are fortunate enough to have Dr. Blevins, who is the star physician at this place, good for you. However, I did not have Dr. Blevins and never felt that the

3
★★★★★

The range of reviews parallels with the range of care at this facility. If you are fortunate enough to have Dr. Blevins, who is the star physician at this place, good for you. However, I did not have Dr. Blevins and never felt that the

.

Not cold as in temperature although I wouldn't be surprised if the temperature does drop in the place because of how they treat their patients. My husband who so deemed by them is a brittle diabetic, meaning that he has diabetes critically

3
★★★★★

Not cold as in temperature although I wouldn't be surprised if the temperature does drop in the place because of how they treat their patients. My husband who so deemed by them is a brittle diabetic, meaning that he has diabetes critically

.

If I could give this a zero I would. DO NOT go here if you can help it- request to be referred to another office. I scheduled my appointment a month in advance and drove from South to North Austin on a Monday morning, only to be told that my appointment had been canceled. While I understand that you have processes to follow, I should have been notified of the cancelation or they should have at least worked to have me seen since I waited for a month. I was referred by my primary physician because of test results and when I spoke to the Practice Manager, she said there are urgent patients that need to be seen not just people with abnormal test results. While I completely want urgent patients seen ahead of me, I want my health to be taken care of and some office manager not telling me that my health is just not important. Avoid this office at all cost as I think the manager hired people with the same careless attitude to work under her. I am not speaking of the doctors because I did not meet with one but I know I would not trust this admin staff to handle my medical records or appointments- EVER

0
★☆☆☆☆

If I could give this a zero I would. DO NOT go here if you can help it- request to be referred to another office. I scheduled my appointment a month in advance and drove from South to North Austin on a Monday morning, only to be told that my appointment had been canceled. While I understand that you have processes to follow, I should have been notified of the cancelation or they should have at least worked to have me seen since I waited for a month. I was referred by my primary physician because of test results and when I spoke to the Practice Manager, she said there are urgent patients that need to be seen not just people with abnormal test results. While I completely want urgent patients seen ahead of me, I want my health to be taken care of and some office manager not telling me that my health is just not important. Avoid this office at all cost as I think the manager hired people with the same careless attitude to work under her. I am not speaking of the doctors because I did not meet with one but I know I would not trust this admin staff to handle my medical records or appointments- EVER

.

After moving to the Austin area I needed to become established with an Endocrinologist for my newly found thyroid nodule. I also have diabetes. My PCP recommened I see Dr Espinosa. I had to see a CNS first and was ok with this as I feel that Carol George spent more time with me and help understand the course of action. I will be seeing Dr Espinosa at my next vist.
After reading the reviews about insurance and scheduling issues, I found them to be along the lines of same requirements as my new dentist and PCP when I saw them for the first time but with much more origanization than that of my other new doctors. encounters with the front office staff and nurses have been positive,helpful and informative.
Parking was less than desired on a Tuesday morning at 9 am but I hear that is just about any place here in Austin. I will be referring Texas Diabetes & Endocrinology to anyone who needs an endocrinologist.

2
★★★★★

After moving to the Austin area I needed to become established with an Endocrinologist for my newly found thyroid nodule. I also have diabetes. My PCP recommened I see Dr Espinosa. I had to see a CNS first and was ok with this as I feel that Carol George spent more time with me and help understand the course of action. I will be seeing Dr Espinosa at my next vist.
After reading the reviews about insurance and scheduling issues, I found them to be along the lines of same requirements as my new dentist and PCP when I saw them for the first time but with much more origanization than that of my other new doctors. encounters with the front office staff and nurses have been positive,helpful and informative.
Parking was less than desired on a Tuesday morning at 9 am but I hear that is just about any place here in Austin. I will be referring Texas Diabetes & Endocrinology to anyone who needs an endocrinologist.

.

I know people usually give reviews only when they have bad things to say about a company. I give this office 4 Stars. I was diagnosed with diabetes by my PCP and when I got in to see Dr. Blevins she told me I was in good hands. My experiences at this office have always been good, from beginning to end that includes the procedures in between. I'm proof that all the hype about this office is true.

2
★★★★☆

I know people usually give reviews only when they have bad things to say about a company. I give this office 4 Stars. I was diagnosed with diabetes by my PCP and when I got in to see Dr. Blevins she told me I was in good hands. My experiences at this office have always been good, from beginning to end that includes the procedures in between. I'm proof that all the hype about this office is true.

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Well now I know why they are handing out patient surveys. Sad that most don't write good reviews because this is a good group of doctors. Long time hypothyroid patient. Yes, I understand the complaints about seeing nurses instead of doctors and insurance hoops to jump through. But I am most impressed with the quality of care.....outstanding. Questions always answered, phone calls always returned and staff always pleasant. No frills office.

If you need a good doctor...go to them.

2
★★★★☆

Well now I know why they are handing out patient surveys. Sad that most don't write good reviews because this is a good group of doctors. Long time hypothyroid patient. Yes, I understand the complaints about seeing nurses instead of doctors and insurance hoops to jump through. But I am most impressed with the quality of care.....outstanding. Questions always answered, phone calls always returned and staff always pleasant. No frills office.

If you need a good doctor...go to them.

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I was new to the Austin area and self referred myself to TDE based on their appearance on the approved list of specialists for my insurance plan. Due to a cancellation, I was able to see a doctor quickly and had a diagnosis within a relatively short period of time. Dr. Emerson recommended doctors for surgery with which I followed up and within a short time I had a particularly large tumor removed. I go to the Mo Pac facility and everyone has been pleasant, competent and helpful. I am now saddened to learn that Dr. Emerson is leaving the practice to work in a hospital setting. I have only had positive experiences dealing with this practice. The cancellation and billing policies are no different than I have experienced with Dentists, and other health practioners in this metropolitan area.

2
★★★★☆

I was new to the Austin area and self referred myself to TDE based on their appearance on the approved list of specialists for my insurance plan. Due to a cancellation, I was able to see a doctor quickly and had a diagnosis within a relatively short period of time. Dr. Emerson recommended doctors for surgery with which I followed up and within a short time I had a particularly large tumor removed. I go to the Mo Pac facility and everyone has been pleasant, competent and helpful. I am now saddened to learn that Dr. Emerson is leaving the practice to work in a hospital setting. I have only had positive experiences dealing with this practice. The cancellation and billing policies are no different than I have experienced with Dentists, and other health practioners in this metropolitan area.

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Dr. Blevins came recommended to me, however he does not see new patients, so you are left seeing one of his associates. This review is for the Round Rock location. Needless to say, I will not be returning.

My experience in a nutshell is as follows:
1) Rude staff (administrative and nurses), only care about your insurance and billing information, not why you are being referred
2) Received a rude letter in mail prior to visit stating you must arrive 30 minutes early and if you don't confirm three days prior, your appointment will be automatically canceled. If you don't bring your insurance card you will be considered "self-pay". (I was already pre-authorized by my insurance).
3) Jumped to conclusion of needing surgery before even putting hands on me for a physical exam or reviewing further tests. Referred me to the radiologist and the surgeon that they use exclusively??? Referred me for testing (no benefits or risks explained). When I called back NEXT DAY to discuss concerns, was told that doctor does not return phone calls and I should cancel all my tests and have to come in and pay for another appointment. Was told that doctors not returning calls was their "policy".
4) Blame patients--told me that I should have known what the testing was via the "handouts" they gave me even though there was NOTHING there about testing.
5) Nurse was able to read what test referred for off of a piece of paper, but was unable to explain what they were. Referred me to Radiology clinic to explain.
6) Dismissive of patient concerns. Told my concerns were "not relevant" and referred me back to PCP.

Overall experience, felt like somewhere between cattle and a child. There does not seem to be a genuine concern or caring about you or your welfare as a patient. There is the feel of being pushed around and subtly manipulated for the sole purpose of making a quick buck. I am concerned for those who might be more vulnerable and unable to advocate for themselves.

0
★☆☆☆☆

Dr. Blevins came recommended to me, however he does not see new patients, so you are left seeing one of his associates. This review is for the Round Rock location. Needless to say, I will not be returning.

My experience in a nutshell is as follows:
1) Rude staff (administrative and nurses), only care about your insurance and billing information, not why you are being referred
2) Received a rude letter in mail prior to visit stating you must arrive 30 minutes early and if you don't confirm three days prior, your appointment will be automatically canceled. If you don't bring your insurance card you will be considered "self-pay". (I was already pre-authorized by my insurance).
3) Jumped to conclusion of needing surgery before even putting hands on me for a physical exam or reviewing further tests. Referred me to the radiologist and the surgeon that they use exclusively??? Referred me for testing (no benefits or risks explained). When I called back NEXT DAY to discuss concerns, was told that doctor does not return phone calls and I should cancel all my tests and have to come in and pay for another appointment. Was told that doctors not returning calls was their "policy".
4) Blame patients--told me that I should have known what the testing was via the "handouts" they gave me even though there was NOTHING there about testing.
5) Nurse was able to read what test referred for off of a piece of paper, but was unable to explain what they were. Referred me to Radiology clinic to explain.
6) Dismissive of patient concerns. Told my concerns were "not relevant" and referred me back to PCP.

Overall experience, felt like somewhere between cattle and a child. There does not seem to be a genuine concern or caring about you or your welfare as a patient. There is the feel of being pushed around and subtly manipulated for the sole purpose of making a quick buck. I am concerned for those who might be more vulnerable and unable to advocate for themselves.

Pros: None

Cons: Rude staff, dismissive, treat you like a $

.

I visited the round rock location since it's nearest and I was very disappointed with their service. I went during my pregnancy because I developed gestational diabetes and a friend recommend them, however she went to the Austin office
.
The nurse that helped me was polite and professional but the doctor and nutritionist there were awful. All they want to do is charge the insurance money for nothing.
The nutritionist basically told me what I already knew from a book I purchased online about gestational diabetes. She rushed through everything, seems she wanted to get me out of there ASAP. I asked about a meal plan or list of foods to eat/avoid expecting to get a print out or a booklet like my friend did, instead she wrote something really quick on a sheet of paper and sent me on my way.

Next time I went was to see the endocrinologist which was a waste of time, she basically stared at me and answered my questions with a question. I gained nothing from seeing her, no new input from her, told me everything I already knew. I was there for about 20 minutes and again, she rushed me out, she seemed uninterested in me. I was asked twice about how I was going to pay which seems to be what they really care about.

In my opinion, they only want to get you in to charge the insurance and that's all. Save yourself the time and expense, all you need is to buy a book on the subject and read all about it, see the nurse who will put you on a schedule on how often to check your blood, keep a log, send them the log, etc. There is no point in seeing either the nutritionist of endocrinologist, they will do nothing for you.

Maybe the Austin office has better staff but the round rock location needs major improvement.

0
★☆☆☆☆

I visited the round rock location since it's nearest and I was very disappointed with their service. I went during my pregnancy because I developed gestational diabetes and a friend recommend them, however she went to the Austin office
.
The nurse that helped me was polite and professional but the doctor and nutritionist there were awful. All they want to do is charge the insurance money for nothing.
The nutritionist basically told me what I already knew from a book I purchased online about gestational diabetes. She rushed through everything, seems she wanted to get me out of there ASAP. I asked about a meal plan or list of foods to eat/avoid expecting to get a print out or a booklet like my friend did, instead she wrote something really quick on a sheet of paper and sent me on my way.

Next time I went was to see the endocrinologist which was a waste of time, she basically stared at me and answered my questions with a question. I gained nothing from seeing her, no new input from her, told me everything I already knew. I was there for about 20 minutes and again, she rushed me out, she seemed uninterested in me. I was asked twice about how I was going to pay which seems to be what they really care about.

In my opinion, they only want to get you in to charge the insurance and that's all. Save yourself the time and expense, all you need is to buy a book on the subject and read all about it, see the nurse who will put you on a schedule on how often to check your blood, keep a log, send them the log, etc. There is no point in seeing either the nutritionist of endocrinologist, they will do nothing for you.

Maybe the Austin office has better staff but the round rock location needs major improvement.

Pros: polite nurse

Cons: incompentent and unprofessional doctor and nutritionist

.

Dr. Valerie Espinosa saved my life and found a tumor that effected all my hormones and could have killed me. No one else in town had the skill to find it and I think I would have died if I had not seen her. Thanks to all at the office involved in my care.

2
★★★★★

Dr. Valerie Espinosa saved my life and found a tumor that effected all my hormones and could have killed me. No one else in town had the skill to find it and I think I would have died if I had not seen her. Thanks to all at the office involved in my care.

Pros: Great doctors

Cons: have to deal with insurance like anywhere

.

I was hesitant to use this business based upon the reviews that I had read here but my OB/GYN referred me to them when it was discovered that I had a thyroid problem. After reading the reviews I even called the nurse at the OB/GYN office to ask questions about the practice. After my appoinment I can say that I cannot believe the majority of reviews posted here. I had a very good experience from start to finish. The appointment desk was very helpful in providing all the information I would need to make an appointment. My appointment was within two weeks of my call - which was surprising for a specialist office. Upon arrival I did have to wait to be called - but this is not unusual for any doctors office. They had my records from my OB/GYN so they did not have to repeat any of the lab tests or try to "figure" out what was going on. The doctor spent about 25 minutes with me explaining the condition and treatment options. When I left I was very satisfied and called my OB/GYN to let them know how pleased I was with the referral.

I did review all the policies of the practice since that was what I read many complaints about and going in was not sure I would sign their policy sheet. But after reading their policies I don't think they are out of line with any medical or dental practice that I have visited in the last few years. These are businesses trying to make a living just like everyone else.

Happy customer with a very happy thyroid that will be returning!!!!!!

2
★★★★★

I was hesitant to use this business based upon the reviews that I had read here but my OB/GYN referred me to them when it was discovered that I had a thyroid problem. After reading the reviews I even called the nurse at the OB/GYN office to ask questions about the practice. After my appoinment I can say that I cannot believe the majority of reviews posted here. I had a very good experience from start to finish. The appointment desk was very helpful in providing all the information I would need to make an appointment. My appointment was within two weeks of my call - which was surprising for a specialist office. Upon arrival I did have to wait to be called - but this is not unusual for any doctors office. They had my records from my OB/GYN so they did not have to repeat any of the lab tests or try to "figure" out what was going on. The doctor spent about 25 minutes with me explaining the condition and treatment options. When I left I was very satisfied and called my OB/GYN to let them know how pleased I was with the referral.

I did review all the policies of the practice since that was what I read many complaints about and going in was not sure I would sign their policy sheet. But after reading their policies I don't think they are out of line with any medical or dental practice that I have visited in the last few years. These are businesses trying to make a living just like everyone else.

Happy customer with a very happy thyroid that will be returning!!!!!!

Pros: Thorough evaluation

Cons: Parking

.

This is my wife's experience with this business:

"If I could give less than one star to these unfeeling, rude people, I would. These guys took $50 from us for a "missed appointment." It was unfair, and they boldy refused to return it, clearly indicating they didn't care about losing our future business or the business of anyone who reads this.

Here's the story: My mother injured herself severely in March of '07. She stayed in bed quite a bit, barely able to get to dialysis to keep herself alive. Because of a household mishap, she injured herself even worse in August of '07. That's when I took her to the hospital for surgery. She was on a lot of painkillers for her constant, excruciating pain, which made her delirious. By October of '07, she was so delirious, she needed to be hospitalized, because everyone thought she had had a stroke!

Unfortunately, during this time, she missed an appointment at Texas Diabetes & Endocrinology. Nobody knew where her calendar was, or that she had an appointment, so we had no chance of making it to the appointment. They charged us a $50 no-show fee, which my grandmother paid, because she didn't want to fight them. I held on to their letter, however, because I didn't think it was just.

I realize that waiting a long time to ask for a refund is inconvenient for businesses. However, this is a special case, I think. My mother was delirious; she did get better later, but the painkillers had a terrible effect on her. Also, during the time between now and then, I have been occupied taking care of my mom, my three kids, my illness, and my then-unborn child. Also, another reason I'm trying to collect this right now is that I'm now the executor of my mom's estate.

My mother was victimized by many people during her final days, and I thought that Texas Diabetes & Endocrinology would see that they had not treated us rightly, and try to rectify the situation. They did not. Their statement was that "It's only fifty dollars," but if it's such a small amount, then why not return it? When doing business with them, ensure that you do not overpay, and that you watch how much you really need to pay them, or the same thing may happen to you. They were willing to make life-long enemies of our family over fifty dollars, which is a small sum to them, by their statement. They hung up on me, twice. That is how much they value their customers. Do they not understand that, in today's economy, $50 is a significant sum to some families?"

0
★☆☆☆☆

This is my wife's experience with this business:

"If I could give less than one star to these unfeeling, rude people, I would. These guys took $50 from us for a "missed appointment." It was unfair, and they boldy refused to return it, clearly indicating they didn't care about losing our future business or the business of anyone who reads this.

Here's the story: My mother injured herself severely in March of '07. She stayed in bed quite a bit, barely able to get to dialysis to keep herself alive. Because of a household mishap, she injured herself even worse in August of '07. That's when I took her to the hospital for surgery. She was on a lot of painkillers for her constant, excruciating pain, which made her delirious. By October of '07, she was so delirious, she needed to be hospitalized, because everyone thought she had had a stroke!

Unfortunately, during this time, she missed an appointment at Texas Diabetes & Endocrinology. Nobody knew where her calendar was, or that she had an appointment, so we had no chance of making it to the appointment. They charged us a $50 no-show fee, which my grandmother paid, because she didn't want to fight them. I held on to their letter, however, because I didn't think it was just.

I realize that waiting a long time to ask for a refund is inconvenient for businesses. However, this is a special case, I think. My mother was delirious; she did get better later, but the painkillers had a terrible effect on her. Also, during the time between now and then, I have been occupied taking care of my mom, my three kids, my illness, and my then-unborn child. Also, another reason I'm trying to collect this right now is that I'm now the executor of my mom's estate.

My mother was victimized by many people during her final days, and I thought that Texas Diabetes & Endocrinology would see that they had not treated us rightly, and try to rectify the situation. They did not. Their statement was that "It's only fifty dollars," but if it's such a small amount, then why not return it? When doing business with them, ensure that you do not overpay, and that you watch how much you really need to pay them, or the same thing may happen to you. They were willing to make life-long enemies of our family over fifty dollars, which is a small sum to them, by their statement. They hung up on me, twice. That is how much they value their customers. Do they not understand that, in today's economy, $50 is a significant sum to some families?"

Cons: Bad billing practices

.

Went there from a referral...
1. They took my healthcare information, but did not check with coverage.
2. The doctor, Esxxxxxxx also did not confirm with insurance plan. She ordered a bunch of lab work, some of which was unnecessary.
3. My insurance did not cover what she coded and they charged me a great amount which was completely out of my clues.
4. It took forever to schedule an appointment with them, like 2-3 months after my referral.
5. The staff was very rude. They complained about my insurance plan but not themselves and made me to take care of a couple of thousand bill with one doctor's visit only ordering lab work.
6. They even switched to another physician on my lab reports to take care of my case...
Nothing wrong with me. I got a hube bill from these guys.

Don't go there! Go to other clinics for your diabetic or endocrine problems!!

0
★☆☆☆☆

Went there from a referral...
1. They took my healthcare information, but did not check with coverage.
2. The doctor, Esxxxxxxx also did not confirm with insurance plan. She ordered a bunch of lab work, some of which was unnecessary.
3. My insurance did not cover what she coded and they charged me a great amount which was completely out of my clues.
4. It took forever to schedule an appointment with them, like 2-3 months after my referral.
5. The staff was very rude. They complained about my insurance plan but not themselves and made me to take care of a couple of thousand bill with one doctor's visit only ordering lab work.
6. They even switched to another physician on my lab reports to take care of my case...
Nothing wrong with me. I got a hube bill from these guys.

Don't go there! Go to other clinics for your diabetic or endocrine problems!!

.

I drive 5 hours one way for my appointment at TDE and have been doing so for 3 years. No, I don't live in the sticks and there are diabetes physicians both in my city and within a shorter driving period. When I first started going to TDE their Diabetes Educator had been voted as the "TX Diabetes Educator of the Year". I have always been treated with complete respect and professionalism by everyone, from the front desk to the nurses in the back, the techs, to the doctors and PA's. I have both diabetes and a goiter on my thyroid. After 11 years and 4 diabetes doctors, no one had checked into my goiter until I came to TDE. The meds I had been taking throughout the 11 years had not helped and TDE both changed and updated me to a better diabetes management program. During these 3 years I have been very sick and had surgeries and they kept up with me during those situations. I highly recommend TDE and encourage anyone with diabetes and/or endocrinology problems to go there. I feel that TDE saved my life and I will recommend them to everyone!

2
★★★★★

I drive 5 hours one way for my appointment at TDE and have been doing so for 3 years. No, I don't live in the sticks and there are diabetes physicians both in my city and within a shorter driving period. When I first started going to TDE their Diabetes Educator had been voted as the "TX Diabetes Educator of the Year". I have always been treated with complete respect and professionalism by everyone, from the front desk to the nurses in the back, the techs, to the doctors and PA's. I have both diabetes and a goiter on my thyroid. After 11 years and 4 diabetes doctors, no one had checked into my goiter until I came to TDE. The meds I had been taking throughout the 11 years had not helped and TDE both changed and updated me to a better diabetes management program. During these 3 years I have been very sick and had surgeries and they kept up with me during those situations. I highly recommend TDE and encourage anyone with diabetes and/or endocrinology problems to go there. I feel that TDE saved my life and I will recommend them to everyone!

Pros: professional, caring, up to date

Cons: a little tricky finding the building

.

I have not been to these doctors,but after reading everyone's comments, I have decided to forego this clown bunch.

When I called to make an appointment, I was told they needed a referral from another doctor with all paper work. That's one big hoop to jump through, even though my insurance does not require a referral. Then I was told I would see a nurse for the first time and not a doctor.I asked the staff when would I see a doctor and was told that the office works like this: Every two visits you will see a nurse and and the third visit you will see the doctor. I asked the staff, just what does the doctor do? No comment!!!!

Each time you only see a nurse ( I don't care how much certification she/he has or education) you are charged the same as seeing a doctor.I am a R.N. worked on a diabetic floor and worked in dialysis and I don't want to see only a nurse.For that matter, I have the experience to know almost as much as the nurse does.

This is a factory mentality - move in em...move em out ....conveyor belt style.Quantity over Quality. Sounds like pure Greed on the doctor's part to me and I will not risk my life with such a group of non-caring doctors and staff. When I go see a doctor, I want to see a doctor, not a nurse.The nurse can gain valuable info to give the doc, but I want to see a doctor every time I step into their office.

P.S. I bet everytime they bill your insurance, it is billed such that it looks like you have visited a physician.That could be illegal.

0
★☆☆☆☆

I have not been to these doctors,but after reading everyone's comments, I have decided to forego this clown bunch.

When I called to make an appointment, I was told they needed a referral from another doctor with all paper work. That's one big hoop to jump through, even though my insurance does not require a referral. Then I was told I would see a nurse for the first time and not a doctor.I asked the staff when would I see a doctor and was told that the office works like this: Every two visits you will see a nurse and and the third visit you will see the doctor. I asked the staff, just what does the doctor do? No comment!!!!

Each time you only see a nurse ( I don't care how much certification she/he has or education) you are charged the same as seeing a doctor.I am a R.N. worked on a diabetic floor and worked in dialysis and I don't want to see only a nurse.For that matter, I have the experience to know almost as much as the nurse does.

This is a factory mentality - move in em...move em out ....conveyor belt style.Quantity over Quality. Sounds like pure Greed on the doctor's part to me and I will not risk my life with such a group of non-caring doctors and staff. When I go see a doctor, I want to see a doctor, not a nurse.The nurse can gain valuable info to give the doc, but I want to see a doctor every time I step into their office.

P.S. I bet everytime they bill your insurance, it is billed such that it looks like you have visited a physician.That could be illegal.

Cons: Conveyor belt and factory style mentality

.

I was seen by Dr. Blevins after the initial PA visit routine. He is very thorough and spends a lot of time with you when you do get to seen him. He was very helpful with my thyroid problem. Otherwise, you have to see one of the PA's and I would just rather not bother with them. I'm not impressed with anything they do and many times Dr. Blevins changes what they suggest. If you could just deal with Dr. Blevins, everything would be so much better. Maybe this clinic/practice is just getting too big?!? Also, its a good way to get some exercise. You walk up to the window and check in and they have you sit in the waiting room; they call you into a room to get your temp and BP and then have you sit back down in the waiting room; then you get called back for any tests you need and then they put you back in the waiting room and finally, you get called to see the doctor or PA.

1
★★☆☆☆

I was seen by Dr. Blevins after the initial PA visit routine. He is very thorough and spends a lot of time with you when you do get to seen him. He was very helpful with my thyroid problem. Otherwise, you have to see one of the PA's and I would just rather not bother with them. I'm not impressed with anything they do and many times Dr. Blevins changes what they suggest. If you could just deal with Dr. Blevins, everything would be so much better. Maybe this clinic/practice is just getting too big?!? Also, its a good way to get some exercise. You walk up to the window and check in and they have you sit in the waiting room; they call you into a room to get your temp and BP and then have you sit back down in the waiting room; then you get called back for any tests you need and then they put you back in the waiting room and finally, you get called to see the doctor or PA.

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I have a pituitary tumor and it has ruined the last year of my life. I had a doctor spend 3 minutes with me at Tx D&E. I told him how my mental and physical health had been declining over the past 6 months and I was at my end. All he told me was that I had a tumor, but my labs were normal and to just come back in 6 months. I left in tears. What kind of doctor shows you the door after you tell him you have been suffering for months??!

0
★☆☆☆☆

I have a pituitary tumor and it has ruined the last year of my life. I had a doctor spend 3 minutes with me at Tx D&E. I told him how my mental and physical health had been declining over the past 6 months and I was at my end. All he told me was that I had a tumor, but my labs were normal and to just come back in 6 months. I left in tears. What kind of doctor shows you the door after you tell him you have been suffering for months??!

Pros: easy to find location

Cons: everything else

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I have seen Dr Blevins on each of my visits to this practice. Each time he has given me his full and thoughtful attention.

I have had ultrasound and biopsy procedures performed in the office. The staff have always been competent and caring.

2
★★★★★

I have seen Dr Blevins on each of my visits to this practice. Each time he has given me his full and thoughtful attention.

I have had ultrasound and biopsy procedures performed in the office. The staff have always been competent and caring.

Pros: Excellent doctor; very competent staff

Cons: Slow elevator :-)

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Well, I've also had a good experience with this facility. I did have to wait about 6 weeks to get an appointment, but I was looking for a new doctor to treat a long-term thyroid and hormonal problem, so it wasn't a life-or-death situation for me.

I've never had a problem with the staff at all. They always seem nice to me, and my insurance doesn't really pay out all that well to specialists, so I know it's not a money-driven/reimbursement motivation. I'm guessing the other reviewers must have met the 1 or 2 people on staff I have yet to meet (every office has them!) Also, I was able to see a Doctor on my first visit, but followed up with a PA. This makes sense to me, b/c the PA is basically reporting to the Doctor on the followup and the doctor will call if the patient needs to be seen again or more tests need to be run. Seems efficient to me.

I asked for Dr. Blevins but was told he wasn't taking any new patients, so I ended up seeing Dr. Espinoza, and I'm really glad I did!!! She not only was very receptive to everything I was saying about my symptoms, she asked lots of questions and actually had a real CONVERSATION with me and treated me like I actually know what I'm talking about when it comes to my own body and what it's telling me. That is priceless in the world of doctors. I'm so used to doctors just sort of going on autopilot and looking for a keyword here or there to make some diagnosis so they can get you out of the office and reimbursed, but Dr. Espinoza actually seems to think critically about everything you tell her--a rarity in the medical field.

Just recently, I had a seizure and came in to see her, and I could see how concerned she was for me and the emotional insecurity this new development was causing for me. She sat there with me and actually brainstormed about all of the things (endocrine-related) that could lead to seizure and made sure I had told her everything I could about the incident so she knew what to test for. She takes a very aggressive and comprehensive approach to diagnostics, which in my case, has been a very positive thing.

All in all, I think she is a very thorough, caring, and communicative doctor who treats you with respect and dignity.

2
★★★★★

Well, I've also had a good experience with this facility. I did have to wait about 6 weeks to get an appointment, but I was looking for a new doctor to treat a long-term thyroid and hormonal problem, so it wasn't a life-or-death situation for me.

I've never had a problem with the staff at all. They always seem nice to me, and my insurance doesn't really pay out all that well to specialists, so I know it's not a money-driven/reimbursement motivation. I'm guessing the other reviewers must have met the 1 or 2 people on staff I have yet to meet (every office has them!) Also, I was able to see a Doctor on my first visit, but followed up with a PA. This makes sense to me, b/c the PA is basically reporting to the Doctor on the followup and the doctor will call if the patient needs to be seen again or more tests need to be run. Seems efficient to me.

I asked for Dr. Blevins but was told he wasn't taking any new patients, so I ended up seeing Dr. Espinoza, and I'm really glad I did!!! She not only was very receptive to everything I was saying about my symptoms, she asked lots of questions and actually had a real CONVERSATION with me and treated me like I actually know what I'm talking about when it comes to my own body and what it's telling me. That is priceless in the world of doctors. I'm so used to doctors just sort of going on autopilot and looking for a keyword here or there to make some diagnosis so they can get you out of the office and reimbursed, but Dr. Espinoza actually seems to think critically about everything you tell her--a rarity in the medical field.

Just recently, I had a seizure and came in to see her, and I could see how concerned she was for me and the emotional insecurity this new development was causing for me. She sat there with me and actually brainstormed about all of the things (endocrine-related) that could lead to seizure and made sure I had told her everything I could about the incident so she knew what to test for. She takes a very aggressive and comprehensive approach to diagnostics, which in my case, has been a very positive thing.

All in all, I think she is a very thorough, caring, and communicative doctor who treats you with respect and dignity.

Pros: Efficient & Communicative

Cons: A tad bit rushed

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Yes, the staff is rude, but what I found even more troublesome was that the doctors were horrible too. I never truely understood what was wrong with me until I switched doctors. My last visit there, I was actually in tears because it was so horrible.

0
★☆☆☆☆

Yes, the staff is rude, but what I found even more troublesome was that the doctors were horrible too. I never truely understood what was wrong with me until I switched doctors. My last visit there, I was actually in tears because it was so horrible.

Pros: Fancy Office

Cons: Rude Staff, Rude Doctors

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Right out of the gate! I couldn't even get past the rude 16 yr old who spoke to me over the phone. I explained I was searching for a new Thyroid Doctor and you would have thought I just insulted her somehow. Then in her Teenage angsty valley girl tone begins to explain to me that in order to see their fleet of doctors, I would have to have my primary physician fax a referral. My insurance does not require that, I explain. Her reply was it is their policy. I explained this is not another "hoop" im willing to jump through just to see a doctor. The way she explained it to me is that these doctors talk to your primary care who then speak to you. What?!?! Really?! If so, that is utterly ridiculous. Sometimes first impressions are the best and most accurate. It's a gamble I'm willing to take.

0
★☆☆☆☆

Right out of the gate! I couldn't even get past the rude 16 yr old who spoke to me over the phone. I explained I was searching for a new Thyroid Doctor and you would have thought I just insulted her somehow. Then in her Teenage angsty valley girl tone begins to explain to me that in order to see their fleet of doctors, I would have to have my primary physician fax a referral. My insurance does not require that, I explain. Her reply was it is their policy. I explained this is not another "hoop" im willing to jump through just to see a doctor. The way she explained it to me is that these doctors talk to your primary care who then speak to you. What?!?! Really?! If so, that is utterly ridiculous. Sometimes first impressions are the best and most accurate. It's a gamble I'm willing to take.

Pros: thyroid specialist

Cons: makes it difficult for patiences to come see them.

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You might get to see a doctor 6-8 months after you first visit with a tech, possibly a nurse. They are pushy with their new fangled testing equipment that they need to pay for. CONSULT YOUR GP before allowing a nurse or a doctor to schedule you for VERY EXPENSIVE tests that you probably do not need. I am sure Doctor Blevins is an incredible physician, but he no longer accepts new patients and you will get lost in the proliferation of his "practice". Also, read the ridiculous fee and policy page. You will get nickled and dimed and your insurance will not help you.

When I cancelled my appointment because of a "bad first experience". The reponse I got was, "Ok, thanks, have a nice day!"

0
★☆☆☆☆

You might get to see a doctor 6-8 months after you first visit with a tech, possibly a nurse. They are pushy with their new fangled testing equipment that they need to pay for. CONSULT YOUR GP before allowing a nurse or a doctor to schedule you for VERY EXPENSIVE tests that you probably do not need. I am sure Doctor Blevins is an incredible physician, but he no longer accepts new patients and you will get lost in the proliferation of his "practice". Also, read the ridiculous fee and policy page. You will get nickled and dimed and your insurance will not help you.

When I cancelled my appointment because of a "bad first experience". The reponse I got was, "Ok, thanks, have a nice day!"

Pros: Dr. Blevins came highly recomended by my GP and other physicians

Cons: He no longer accepts new patients

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I've never had a problem with this office. Everyone has always been nice, professional, and courteous. I haven't had any of the experiences that the other patients on this site have had. I've always been able to speak to my specialist, she's always made time for me and she asked me a lot of questions in order to assess my condition. My particular doctor also kept in touch with me between appointments. I never felt rushed in or rushed out. I find it interesting that people were complaining about their co-pays as if it was the fault of this office that they had to pay a co-pay. That issue should be taken up with their insurance company. It has NOTHING to do with the office. Did they expect to walk in and out at no charge??? I also feel like people go to the doctor's office expecting to be treated like royalty. It's a doctor's office, not the Spa at Lake Austin.

2
★★★★★

I've never had a problem with this office. Everyone has always been nice, professional, and courteous. I haven't had any of the experiences that the other patients on this site have had. I've always been able to speak to my specialist, she's always made time for me and she asked me a lot of questions in order to assess my condition. My particular doctor also kept in touch with me between appointments. I never felt rushed in or rushed out. I find it interesting that people were complaining about their co-pays as if it was the fault of this office that they had to pay a co-pay. That issue should be taken up with their insurance company. It has NOTHING to do with the office. Did they expect to walk in and out at no charge??? I also feel like people go to the doctor's office expecting to be treated like royalty. It's a doctor's office, not the Spa at Lake Austin.

Pros: Professional, caring

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The doctors are friendly and intelligent. But if you care about how your are treated by the staff, forget it! The staff is not service oriented and they do not know how to say "I'm sorry" but will blame the patient for misunderstandings. Too bad because the doctors are professional and honestly seem to care. They need a much better staff.

0
★☆☆☆☆

The doctors are friendly and intelligent. But if you care about how your are treated by the staff, forget it! The staff is not service oriented and they do not know how to say "I'm sorry" but will blame the patient for misunderstandings. Too bad because the doctors are professional and honestly seem to care. They need a much better staff.

Pros: great doctors

Cons: terrible staff

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They charge you "specialist" rates. But you will never get to see the doctor. You will be given appointment with the nurses who can never provide answer to your questions - they will listen for keywords in your conversation and repeat it back to you. The phone staff is very rude.

0
★☆☆☆☆

They charge you "specialist" rates. But you will never get to see the doctor. You will be given appointment with the nurses who can never provide answer to your questions - they will listen for keywords in your conversation and repeat it back to you. The phone staff is very rude.

Pros: none

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a) You never get to see a doctor
b) You are diagnosed by the receptionist, then by the assistant, and then by the nurse's nurse, and if you are lucky you get to see Registered nurse.
c) Then and ONLY then if they think you are worthy and deserve to be seen by a doctor, they schedule an appointment with the doctors usually months from the time you are there.
d) I have been going there for the last 9 months; I am yet to see the face of any of the doctors ? Always the assistant of the assistant of the nurse's nurse.
e) Did I mention you never get to talk to a doctor?
f) You are simply a number to inflate their pockets, co-pay is very high, and they want ALL in cash, or CCard.
g) BTW ? In case I forgot ? You NEVER get to talk to a doctor, your money and your health issues are only worth to be seen by an assistant.

0
★☆☆☆☆

a) You never get to see a doctor
b) You are diagnosed by the receptionist, then by the assistant, and then by the nurse's nurse, and if you are lucky you get to see Registered nurse.
c) Then and ONLY then if they think you are worthy and deserve to be seen by a doctor, they schedule an appointment with the doctors usually months from the time you are there.
d) I have been going there for the last 9 months; I am yet to see the face of any of the doctors ? Always the assistant of the assistant of the nurse's nurse.
e) Did I mention you never get to talk to a doctor?
f) You are simply a number to inflate their pockets, co-pay is very high, and they want ALL in cash, or CCard.
g) BTW ? In case I forgot ? You NEVER get to talk to a doctor, your money and your health issues are only worth to be seen by an assistant.

Pros: Nice building, hard to get to!

Cons: Everything in this place is the worst!

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If getting in-and-out of a doctors office is more important than thorough explinations about your cancer - this is the place for you. Unfortunately for me, everytime I scheduled an appointment it seemed like a race to see how fast they could herd me through their cattle stations. They are fast, but they're surely not personable, nor do they really explain WHY they've required to you pay your $30 copay for a 2 minute sit down with your doctor. Not bad, they get the job done - just don't expect to be offered too much extra information here... If you don't ask, they don't tell.

1
★★☆☆☆

If getting in-and-out of a doctors office is more important than thorough explinations about your cancer - this is the place for you. Unfortunately for me, everytime I scheduled an appointment it seemed like a race to see how fast they could herd me through their cattle stations. They are fast, but they're surely not personable, nor do they really explain WHY they've required to you pay your $30 copay for a 2 minute sit down with your doctor. Not bad, they get the job done - just don't expect to be offered too much extra information here... If you don't ask, they don't tell.

Pros: You're in and out faster than the speed of light.

Cons: You don't really get much information about your life threatening disease.

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I am a returning patient of Texas Diabetes and Endocrinology. I too have autoimmune thyroid disorder. I called to schedule an appointment after my heart rate sat at 150 for about an hour one evening. I was told not one of the doctors in the group could see me until April, 08. It was October, 07 when I called. I was offered an appointment with a physicians assistant, but even then, they couldn't get me in until a few days before Christmas. I think I understood thyroid function better than the last PA i saw there. Needless to say, these episodes are serious. I'm finding a new doctor.

0
★☆☆☆☆

I am a returning patient of Texas Diabetes and Endocrinology. I too have autoimmune thyroid disorder. I called to schedule an appointment after my heart rate sat at 150 for about an hour one evening. I was told not one of the doctors in the group could see me until April, 08. It was October, 07 when I called. I was offered an appointment with a physicians assistant, but even then, they couldn't get me in until a few days before Christmas. I think I understood thyroid function better than the last PA i saw there. Needless to say, these episodes are serious. I'm finding a new doctor.

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When I first went to Dr Blevins I was diagnosed with an auto immune thyroid disorder and was scared. He never rushed me and stayed with me until I had no more questions and was comforted again.

2
★★★★★

When I first went to Dr Blevins I was diagnosed with an auto immune thyroid disorder and was scared. He never rushed me and stayed with me until I had no more questions and was comforted again.

 

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