Floors Depot Tx

★★★★☆
The place for all your flooring needs.
  • 5200 Airport Freeway, Suite E

    Fort Worth, TX 76117

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Absolutely the worse experience in a long time. The salesperson (Justin) promised a timely install. Not only did it take four times as long to do. The wood flooring shows dirt and is not at all uniform. the owner was of no help. I suggest skipping this place and going to a big box store.

1
★☆☆☆☆

Absolutely the worse experience in a long time. The salesperson (Justin) promised a timely install. Not only did it take four times as long to do. The wood flooring shows dirt and is not at all uniform. the owner was of no help. I suggest skipping this place and going to a big box store.

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It started off as a great experience. I really liked Justin and trusted him completely. I spent lots of time with him on the phone and he was very helpful and attentive until he got the down payment, it went downhill from there. The minute those guys walked in my home until the minute they walked out was a disaster. They showed up late everyday, took long lunch breaks and took three times longer than the expected time to complete the job. They were installing wood floors and because we live in a high-rise they had to cut in the condo. They did not cover anything and we lived in saw dust for over a month. Justin never once showed his face during the whole process and lied over and over about the measures they were taking to fix the daily problems that were occurring as I brought them to his attention. Once the process was finally all over there was still glue all over my brand new floors as well as scratches that they guys had left. Justin and Chris came out and met with my husband and I to try to clear everything up. They were very nice, apologetic and promised to get everything fixed in a very timely manor. We fell for it again, both trusted them gave them "almost" the full amount owed, took two weeks for them to come clean the glue off. They did not get all the glue, scratched the floor more and left white dry spots. Took two months to get another crew out. After they left I took pictures of the spots and sent them to Justin and never heard another word from him. I am not a big review writer but just wanted to write this review to try to save others from a horrible experience such as ours.

1
★☆☆☆☆

It started off as a great experience. I really liked Justin and trusted him completely. I spent lots of time with him on the phone and he was very helpful and attentive until he got the down payment, it went downhill from there. The minute those guys walked in my home until the minute they walked out was a disaster. They showed up late everyday, took long lunch breaks and took three times longer than the expected time to complete the job. They were installing wood floors and because we live in a high-rise they had to cut in the condo. They did not cover anything and we lived in saw dust for over a month. Justin never once showed his face during the whole process and lied over and over about the measures they were taking to fix the daily problems that were occurring as I brought them to his attention. Once the process was finally all over there was still glue all over my brand new floors as well as scratches that they guys had left. Justin and Chris came out and met with my husband and I to try to clear everything up. They were very nice, apologetic and promised to get everything fixed in a very timely manor. We fell for it again, both trusted them gave them "almost" the full amount owed, took two weeks for them to come clean the glue off. They did not get all the glue, scratched the floor more and left white dry spots. Took two months to get another crew out. After they left I took pictures of the spots and sent them to Justin and never heard another word from him. I am not a big review writer but just wanted to write this review to try to save others from a horrible experience such as ours.

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AWFUL!!! Terrible service and rude management!!!
We hired this company to do our carpet cleaning. We were quoted somewhere between $175 to $200 to clean 4 rooms.
I take off from work to meet the workers at 11am, the technician arrive 4 hours late from original appointment time, walked in without even looking or examining the carpet or the size of the rooms, giving me a bill of $359 plus tax. after 20 mins of dishonest statements; he said that I was wasting his time and he cannot charge less than $295.
I agreed to pay due to my already forced day-off, waited another 2 hours to clean a small area. Carpet stayed wet for two whole days smelling horrible like an old dirty carpet and some yellow stains start to appear all over from harsh chemical they had used.
I called the company to tell them that they had over charged us for such a poor job, and instead of being apologetic the owner of the company starts yelling and screaming at me, calling me a liar, said I was trying to pull a scam on him and he hung up on me! Completely unprofessional. BE AWARE. SCAM RIP-OFF COMPANY.

1
★☆☆☆☆

AWFUL!!! Terrible service and rude management!!!
We hired this company to do our carpet cleaning. We were quoted somewhere between $175 to $200 to clean 4 rooms.
I take off from work to meet the workers at 11am, the technician arrive 4 hours late from original appointment time, walked in without even looking or examining the carpet or the size of the rooms, giving me a bill of $359 plus tax. after 20 mins of dishonest statements; he said that I was wasting his time and he cannot charge less than $295.
I agreed to pay due to my already forced day-off, waited another 2 hours to clean a small area. Carpet stayed wet for two whole days smelling horrible like an old dirty carpet and some yellow stains start to appear all over from harsh chemical they had used.
I called the company to tell them that they had over charged us for such a poor job, and instead of being apologetic the owner of the company starts yelling and screaming at me, calling me a liar, said I was trying to pull a scam on him and he hung up on me! Completely unprofessional. BE AWARE. SCAM RIP-OFF COMPANY.

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1 out of 1 people found this review helpful.

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The project was completed on time and the crew was very thorough and professional. We decided to add flooring to another room and they were able to accommodate our request in the time we needed the job done. I would recommend this company and would use them again.

2
★★★★★

The project was completed on time and the crew was very thorough and professional. We decided to add flooring to another room and they were able to accommodate our request in the time we needed the job done. I would recommend this company and would use them again.

on Service Magic

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Very positive experience. Good professional people!!!

2
★★★★★

Very positive experience. Good professional people!!!

on Service Magic

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The installers were great and frlendly to talk too. Had a couple of issues with them coming back and installing the toliet and sink in a timely manner, which prompted serveral additional calls that should not have been needed. In the end, they took care of me and I will have them do a couple of other rooms.

2
★★★★☆

The installers were great and frlendly to talk too. Had a couple of issues with them coming back and installing the toliet and sink in a timely manner, which prompted serveral additional calls that should not have been needed. In the end, they took care of me and I will have them do a couple of other rooms.

on Service Magic

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Richard showed up at the appointed time and was very professional in his presentation. He took his time in measuring the house and explained along the way what he recommended or what his workers would do in each area. The installation team did a great job and finished the job a day earlier than anticipated. The installers were friendly, respectful and informative answering any and all questions. In addition, they did a good job moving and protecting my furniture, even the pool table. Richard still has not given me the cleaning kit he promised which tends to make me feel that once he gets his money you are no longer important to him.

2
★★★★★

Richard showed up at the appointed time and was very professional in his presentation. He took his time in measuring the house and explained along the way what he recommended or what his workers would do in each area. The installation team did a great job and finished the job a day earlier than anticipated. The installers were friendly, respectful and informative answering any and all questions. In addition, they did a good job moving and protecting my furniture, even the pool table. Richard still has not given me the cleaning kit he promised which tends to make me feel that once he gets his money you are no longer important to him.

on Service Magic

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The company was very professional and efficient. We were very happy with the service!

2
★★★★★

The company was very professional and efficient. We were very happy with the service!

on Service Magic

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The guys were great and reallty knew what they were doing. I watched every move and they did a fantastic job of moving the appliances, measuring and cutting the vinyl in one piece instead of having to piece it together. Everything went back in place no problem and I am as happy with my new floor as can be.

2
★★★★★

The guys were great and reallty knew what they were doing. I watched every move and they did a fantastic job of moving the appliances, measuring and cutting the vinyl in one piece instead of having to piece it together. Everything went back in place no problem and I am as happy with my new floor as can be.

on Service Magic

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The salesman was pleasant. There are not a large selection of carpets. Installation was scheduled as requested. The guys showed up on time. They were nice, fast and cleaned up after themselves.

2
★★★★☆

The salesman was pleasant. There are not a large selection of carpets. Installation was scheduled as requested. The guys showed up on time. They were nice, fast and cleaned up after themselves.

on Service Magic

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The owner was very accommodating in finding the right color for me and his installers were very professional. They did not take a break until the job was done and cleared out all the trash before they left.

2
★★★★★

The owner was very accommodating in finding the right color for me and his installers were very professional. They did not take a break until the job was done and cleared out all the trash before they left.

on Service Magic

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Good quality product at a low price and quick installation.

2
★★★★★

Good quality product at a low price and quick installation.

on Service Magic

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The owner was very accommodating in finding the right color for me and his installers were very professional. They did not take a break until the job was done and cleared out all the trash before they left.

2
★★★★★

The owner was very accommodating in finding the right color for me and his installers were very professional. They did not take a break until the job was done and cleared out all the trash before they left.

on Service Magic

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Simply: 5 star: class act. Well be going back soon.

We could not be more pleased.
These guys saved our bamboo flooring install after a disaster with a big box home improvement.

The crew was prompt and courteous. They knew what they were doing. They had the skills and techniques to work with the materials.

Maybe, the big boxes once offered good service by working with good contractors.
That is not true any more. From my experience, they now cost more, for an inferior service.

True skilled professionals are still out there.
Don't settle on the big box just because they may be convenient.

Thanks Richard and Jim

2
★★★★★

Simply: 5 star: class act. Well be going back soon.

We could not be more pleased.
These guys saved our bamboo flooring install after a disaster with a big box home improvement.

The crew was prompt and courteous. They knew what they were doing. They had the skills and techniques to work with the materials.

Maybe, the big boxes once offered good service by working with good contractors.
That is not true any more. From my experience, they now cost more, for an inferior service.

True skilled professionals are still out there.
Don't settle on the big box just because they may be convenient.

Thanks Richard and Jim

on Service Magic

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Floors Depot did a great job on our carpets. We used them because of the timeline they were able to complete it in w/ little notice. Would refer them to our friends.

2
★★★★★

Floors Depot did a great job on our carpets. We used them because of the timeline they were able to complete it in w/ little notice. Would refer them to our friends.

on Service Magic

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