Apex Of Texas Homes

★☆☆☆☆
  • 835 Sw Alsbury Blvd

    Burleson, TX 76028

    Map & Directions
  • 817-447-3200

About Apex Of Texas Homes

Categories

Home Construction & Remodeling

Home Construction & Remodeling
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The most horrific experience I've ever encountered with a so-called 'professional' and business. Brock Johnston, Owner, Apex of Texas Homes, LP (201 W Bufford, Suite 101 Burleson, TX 76028), was sent a formal communication to terminate our contract by my fiance and I. We were unable to reach a satisfactory agreement, in completing the project due to the following: timeliness of performance, nonperformance by the contractor or subcontractors, lack of communication (mainly by Brock) and the inability to fulfill numerous client requests to keeping us abreast throughout the processmore specifically, weeks with no communication, lack of response to written communications, proceeding to clear the property and determining the houses placement on the property without notice. We were previously advised by Brock, during our redline meeting, that our next step was to speak with Wayne (construction on-site manager) and do a site visit to determine the placement of the home. We discussed, on numerous occasions, that we wanted our home approximately 90 to 100 feet away from the street. Brock assured us that we would speak directly with Wayne prior to any movement being done on the property.

We dealt with Brock's condescending undertone, lack of respect, and overall unprofessional behavior on numerous occasions when communicating with him directly. His entire team, including Jeff Davis, conveyed one thing in our meetings, only to do the opposite when it was time to proceed. Brock caused confusion and dissension throughout this project, and it reached a level of frustration that was unjustifiable and was no longer tolerated. They conveniently waited until my fiance traveled for business to disrespect me and my role in the process.

As a result of the frequent delays, barring weather and typical construction time tables, we incurred additional rental expenses, storage, exhausted valuable leave time from work, travel expenses to and from the Apex offices, and hours of phone calls leading to spinning our wheels to accomplish nothing. Apex never applied for a building permit, and when asked they were always 'waiting on samples.' To make this clear for you, the process of retrieving results from the 'samples' was about a 6 month process. I called on several occasions to get an update, sent numerous emails and the admin would respond with 'let me ask Brock.' She did all she was allowed to do in assisting us, but he was not forthcoming with information, controlling of the process, arrogant, and unprofessional. We never experienced any follow through in this project, as it relates to the level of communication that met our expectations. Furthermore, we lacked confidence in this project being completed in the near future, as we were delayed and informed that our October 31, 2017, closing was not going to happen, per Jeffrey Davis; which led to even further financial hardship and incurred expense.

Our conflict affected our ability to remain confident working with Apex or receiving a quality product; hence the reason we withdrew our contract. I'm relieved we did. This experience has left such a distaste for the Apex brand that we wholeheartedly believe families should not invest their time in working with Brock or Apex. We were encouraged, by Jeffrey Davis suggestion to our realtor, to withdraw and have all earnest money returned to us. In his exact words, Apex is "more than willing to return their money, in the amount of $5,000, and happily move forward with a family on your waitlist." We have been told on numerous occasions that you all have several people waiting on a lot this size, for the price point, and we are no longer of value to you. As a result of his and Brock's encouragement, we found it appropriate to terminate our contract and relationship. I pray a hard working family doesn't have to deal with such tackiness when building their dream home, and finds a professional builder who takes their vision seriously.

Proceed with caution. I highly recommend you go elsewhere.

1
★☆☆☆☆

The most horrific experience I've ever encountered with a so-called 'professional' and business. Brock Johnston, Owner, Apex of Texas Homes, LP (201 W Bufford, Suite 101 Burleson, TX 76028), was sent a formal communication to terminate our contract by my fiance and I. We were unable to reach a satisfactory agreement, in completing the project due to the following: timeliness of performance, nonperformance by the contractor or subcontractors, lack of communication (mainly by Brock) and the inability to fulfill numerous client requests to keeping us abreast throughout the processmore specifically, weeks with no communication, lack of response to written communications, proceeding to clear the property and determining the houses placement on the property without notice. We were previously advised by Brock, during our redline meeting, that our next step was to speak with Wayne (construction on-site manager) and do a site visit to determine the placement of the home. We discussed, on numerous occasions, that we wanted our home approximately 90 to 100 feet away from the street. Brock assured us that we would speak directly with Wayne prior to any movement being done on the property.

We dealt with Brock's condescending undertone, lack of respect, and overall unprofessional behavior on numerous occasions when communicating with him directly. His entire team, including Jeff Davis, conveyed one thing in our meetings, only to do the opposite when it was time to proceed. Brock caused confusion and dissension throughout this project, and it reached a level of frustration that was unjustifiable and was no longer tolerated. They conveniently waited until my fiance traveled for business to disrespect me and my role in the process.

As a result of the frequent delays, barring weather and typical construction time tables, we incurred additional rental expenses, storage, exhausted valuable leave time from work, travel expenses to and from the Apex offices, and hours of phone calls leading to spinning our wheels to accomplish nothing. Apex never applied for a building permit, and when asked they were always 'waiting on samples.' To make this clear for you, the process of retrieving results from the 'samples' was about a 6 month process. I called on several occasions to get an update, sent numerous emails and the admin would respond with 'let me ask Brock.' She did all she was allowed to do in assisting us, but he was not forthcoming with information, controlling of the process, arrogant, and unprofessional. We never experienced any follow through in this project, as it relates to the level of communication that met our expectations. Furthermore, we lacked confidence in this project being completed in the near future, as we were delayed and informed that our October 31, 2017, closing was not going to happen, per Jeffrey Davis; which led to even further financial hardship and incurred expense.

Our conflict affected our ability to remain confident working with Apex or receiving a quality product; hence the reason we withdrew our contract. I'm relieved we did. This experience has left such a distaste for the Apex brand that we wholeheartedly believe families should not invest their time in working with Brock or Apex. We were encouraged, by Jeffrey Davis suggestion to our realtor, to withdraw and have all earnest money returned to us. In his exact words, Apex is "more than willing to return their money, in the amount of $5,000, and happily move forward with a family on your waitlist." We have been told on numerous occasions that you all have several people waiting on a lot this size, for the price point, and we are no longer of value to you. As a result of his and Brock's encouragement, we found it appropriate to terminate our contract and relationship. I pray a hard working family doesn't have to deal with such tackiness when building their dream home, and finds a professional builder who takes their vision seriously.

Proceed with caution. I highly recommend you go elsewhere.

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