Angels Lodge Above The Creek

★☆☆☆☆
  • 415 E Austin St

    Fredericksburg, TX 78624

    Map & Directions
  • 830-997-1615

About Angels Lodge Above The Creek

Hours
Daily 10am-5pm

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Ok, so my wife and I stayed there for our Wedding Anniversary this November. We arrived around 5:30 and discovered that our toilet did not work. We walked down to the office and informed the ??manager? about the situation. She tried to fix the toilet but was unable to do so. She told us a plumber would have to be called out and that they should arrive in the early morning, and that if we needed to use a restroom to use the public one by the pool. Well noon came the next day and no plumber, we went back down to the office and the manager said they are running a little late because they had to come all the way from Johnson City (which is less that 30 mins away). So to compensate us for our troubles we were delivered some pastries bought from Wal-Mart or HEB. Later that afternoon while my wife and I were taking a nap the manager knocked on the door with drano! She said the plumbers were still running late but she was going to try and fix it. So we got up from our nap and left to go eat dinner while she worked on the toilet. Once we returned at 7:00 (office was already closed), it still did not work! The next morning on check out we informed the manager that the plumbers never showed up and she said ??oh?well the plumbers were on vacation this weekend?, umm did she not know this all weekend! She said she had been talking to them, and that they were on their way, so apparently she knew all weekend that they were not going to show up. So we asked if we could get some type of discount on our weekend considering we did not have use of a toilet in our room that we were paying $200.00 a night for, and with my wife being pregnant it was especially very inconvenience for her. She told us she would have to talk to the owners of the property. After arguing with the owners for a week after leaving, the only think they would do is allowing us to come back for a free night. HELLO!!! Like we want to come back to that!!! They refused to comp us a night off our bill vs. coming back for a night free (it??s the very same difference). So the customer service is horrible, and the owners do not believe in customer service what so ever!
Breakfast- yeah, you get a breakfast taco that the maids cook; it wouldn??t be so bad if it actually tasted good! We got that for BOTH mornings. They don??t even bother covering the food up as they bring it to you. I did however get a free piece of the cooks (the maids) hair in my taco! GROSS!!!
For the money that you pay to stay you would think you would get a little bit more for your money. This place does have a great location, but that??s about the only benefit. If you are looking to get value for your money then don??t waste your time booking a reservation here. If you would just read over most of these reviews you would find that most people have the same opinion about this place.

0
★☆☆☆☆

Ok, so my wife and I stayed there for our Wedding Anniversary this November. We arrived around 5:30 and discovered that our toilet did not work. We walked down to the office and informed the ??manager? about the situation. She tried to fix the toilet but was unable to do so. She told us a plumber would have to be called out and that they should arrive in the early morning, and that if we needed to use a restroom to use the public one by the pool. Well noon came the next day and no plumber, we went back down to the office and the manager said they are running a little late because they had to come all the way from Johnson City (which is less that 30 mins away). So to compensate us for our troubles we were delivered some pastries bought from Wal-Mart or HEB. Later that afternoon while my wife and I were taking a nap the manager knocked on the door with drano! She said the plumbers were still running late but she was going to try and fix it. So we got up from our nap and left to go eat dinner while she worked on the toilet. Once we returned at 7:00 (office was already closed), it still did not work! The next morning on check out we informed the manager that the plumbers never showed up and she said ??oh?well the plumbers were on vacation this weekend?, umm did she not know this all weekend! She said she had been talking to them, and that they were on their way, so apparently she knew all weekend that they were not going to show up. So we asked if we could get some type of discount on our weekend considering we did not have use of a toilet in our room that we were paying $200.00 a night for, and with my wife being pregnant it was especially very inconvenience for her. She told us she would have to talk to the owners of the property. After arguing with the owners for a week after leaving, the only think they would do is allowing us to come back for a free night. HELLO!!! Like we want to come back to that!!! They refused to comp us a night off our bill vs. coming back for a night free (it??s the very same difference). So the customer service is horrible, and the owners do not believe in customer service what so ever!
Breakfast- yeah, you get a breakfast taco that the maids cook; it wouldn??t be so bad if it actually tasted good! We got that for BOTH mornings. They don??t even bother covering the food up as they bring it to you. I did however get a free piece of the cooks (the maids) hair in my taco! GROSS!!!
For the money that you pay to stay you would think you would get a little bit more for your money. This place does have a great location, but that??s about the only benefit. If you are looking to get value for your money then don??t waste your time booking a reservation here. If you would just read over most of these reviews you would find that most people have the same opinion about this place.

Pros: Location

Cons: Not worth the money, horriable customer service

 

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