First Step Pest Control

★★★☆☆
  • 5410 Basswood Blvd

    Keller, TX 76137

    Map & Directions
  • 817-479-6619

About First Step Pest Control

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Home & Garden

Home & Garden
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3.0 2
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Great service. Very friendly staff. I recommend them to everybody I know.

5
★★★★★

Great service. Very friendly staff. I recommend them to everybody I know.

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Thank you for your continued loyalty!
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...I did and I wound up short $60, minus one dead rat. Dear lord, I coulda paid the one rat $60 and he would have vacated himself and got a freaking hotel room.. Jim, the person I spoke with on the phone initially broke a verbal agreement we had because his company promised to fully investigate the situation, going up into attics, etc. etc. When is was "time" for them to crawl up there and take a gander they got a puzzled look on their faces and asked us if we had a ladder for them--they didn't have one. Nice job, dumb and dumber. They only left 2 traps behind and they had to get the bait from us. Again, unprepared and unprofessional. Once we caught one of these disgusting rodents in their trap, they came out to get it. Before leaving, one of them said it was the biggest he'd seen and posed with it like you do when you catch a nice bass or something. I was crying, dry heaving, hyperventilating, etc in the bedroom while my husband spoke with them. He was far more tolerant. In his defense, always be kind to a person holding a dead rat because they could always throw it at you or something equally traumatic. In all seriousness, they were awful. To complete their tour of incompetence, they just left some traps here, which is illegal I think because only those licensed rat killers should be handling those things. We had to call them because we needed more bait. They couldn't find us in the system, which means they would have certainly left them with us indefinitely had we not called. Instead of giving us a scoop of peanut butter, they took their traps and left. Forever. It is still on my list to call them and complain but I have been busy, ill & too busy fighting of the rodents they left behind. F- Email me, First Step, if you want to rectify this situation.

1
★☆☆☆☆

...I did and I wound up short $60, minus one dead rat. Dear lord, I coulda paid the one rat $60 and he would have vacated himself and got a freaking hotel room.. Jim, the person I spoke with on the phone initially broke a verbal agreement we had because his company promised to fully investigate the situation, going up into attics, etc. etc. When is was "time" for them to crawl up there and take a gander they got a puzzled look on their faces and asked us if we had a ladder for them--they didn't have one. Nice job, dumb and dumber. They only left 2 traps behind and they had to get the bait from us. Again, unprepared and unprofessional. Once we caught one of these disgusting rodents in their trap, they came out to get it. Before leaving, one of them said it was the biggest he'd seen and posed with it like you do when you catch a nice bass or something. I was crying, dry heaving, hyperventilating, etc in the bedroom while my husband spoke with them. He was far more tolerant. In his defense, always be kind to a person holding a dead rat because they could always throw it at you or something equally traumatic. In all seriousness, they were awful. To complete their tour of incompetence, they just left some traps here, which is illegal I think because only those licensed rat killers should be handling those things. We had to call them because we needed more bait. They couldn't find us in the system, which means they would have certainly left them with us indefinitely had we not called. Instead of giving us a scoop of peanut butter, they took their traps and left. Forever. It is still on my list to call them and complain but I have been busy, ill & too busy fighting of the rodents they left behind. F- Email me, First Step, if you want to rectify this situation.

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