Portrait Innovations

★★★☆☆
  • 4001 Arlington Highlands Blvd

    Arlington, TX 76018

    Map & Directions
  • 817-557-6207

About Portrait Innovations

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DO NOT GO HERE! First off, the smell was bad when walking in. It looked and smelled as thought the place hadn t been cleaned in months. We refused to sit on the furniture, lol! We arrived for our 8PM appointment on time for our Christmas pictures and was told they were behind and it would be a 45 minute wait; THE PLACE WAS PACKED and there were about 5-6 photographers!! But only working 2 studios at a time. So, we decided to wait with our 2yr old and 6yr old. At almost 9PM, we finally took our pictures with the Christmas backdrop, but it was only a few shots. The photographer, Shonda, stopped and told us we had to wait to go into another room to take more pictures with a different backdrop. We were tired and was wondering/debating on why do we have to go in another room if we came in to take Christmas pictures. It was after 9pm, so we told her we only wanted to take Christmas and did not want to take the rest. We will purchase the Christmas ones. It was late, the kids were restless and there were so many people in there. We told her we just wanted to purchase the Christmas ones. She told us we couldn t do that and we had to take more pictures because that s just the way it is and we needed to just work with them. She also said, the person who booked my appointment told us that it was 60 shots for the session (as if we knew it would take some time to do). I told her, I understand that, but I also had an 8 o clock appointment and was on time, but was told to wait 45 minutes. It s after 9pm, our kids our hungry and we do not want to take more pictures, we just want to buy our Christmas ones. I told her, we would be helping them out if we just picked those and leave so that others can take their pictures, etc... My husband even told her, we didn t want to take anymore pictures and if we did, he was not going to purchase any of those, so we would be wasting time taking them. She was not professional at all; she told us, they had to do 60 shots and basically, that s that and we just need to work with them and they book appointments every 10 minutes. EVERY TEN MINUTES!?!?! Wow. All during the conversation, she s giving the vibe of oh well, your problem and then she walks away and she shrugs her shoulders like I don t care . So, my husband said Let s go . We don t have to take that type of attitude when it s our money. We walked out. The next morning (Saturday), we took a chance and went to JCP Portraits for a walk-in appointment. They booked us for 11:30AM and we took pictures there. They were very professional and polite with us and the kids. The place was clean and welcoming. Mind you, this was a Saturday morning and people were ahead of us. It was an easy process with them. We started at 11:30AM and viewed pictures around 12pm. That s with a stubborn 2yr!! A huge contrast to Portrait Innovations...even price wise. Your best bet is to avoid Portrait Innovations at all cost. They overbook on purpose and keep you waiting so you can work on their time...on top of all the unprofessionalism with the photographers.

1
★☆☆☆☆

DO NOT GO HERE! First off, the smell was bad when walking in. It looked and smelled as thought the place hadn t been cleaned in months. We refused to sit on the furniture, lol! We arrived for our 8PM appointment on time for our Christmas pictures and was told they were behind and it would be a 45 minute wait; THE PLACE WAS PACKED and there were about 5-6 photographers!! But only working 2 studios at a time. So, we decided to wait with our 2yr old and 6yr old. At almost 9PM, we finally took our pictures with the Christmas backdrop, but it was only a few shots. The photographer, Shonda, stopped and told us we had to wait to go into another room to take more pictures with a different backdrop. We were tired and was wondering/debating on why do we have to go in another room if we came in to take Christmas pictures. It was after 9pm, so we told her we only wanted to take Christmas and did not want to take the rest. We will purchase the Christmas ones. It was late, the kids were restless and there were so many people in there. We told her we just wanted to purchase the Christmas ones. She told us we couldn t do that and we had to take more pictures because that s just the way it is and we needed to just work with them. She also said, the person who booked my appointment told us that it was 60 shots for the session (as if we knew it would take some time to do). I told her, I understand that, but I also had an 8 o clock appointment and was on time, but was told to wait 45 minutes. It s after 9pm, our kids our hungry and we do not want to take more pictures, we just want to buy our Christmas ones. I told her, we would be helping them out if we just picked those and leave so that others can take their pictures, etc... My husband even told her, we didn t want to take anymore pictures and if we did, he was not going to purchase any of those, so we would be wasting time taking them. She was not professional at all; she told us, they had to do 60 shots and basically, that s that and we just need to work with them and they book appointments every 10 minutes. EVERY TEN MINUTES!?!?! Wow. All during the conversation, she s giving the vibe of oh well, your problem and then she walks away and she shrugs her shoulders like I don t care . So, my husband said Let s go . We don t have to take that type of attitude when it s our money. We walked out. The next morning (Saturday), we took a chance and went to JCP Portraits for a walk-in appointment. They booked us for 11:30AM and we took pictures there. They were very professional and polite with us and the kids. The place was clean and welcoming. Mind you, this was a Saturday morning and people were ahead of us. It was an easy process with them. We started at 11:30AM and viewed pictures around 12pm. That s with a stubborn 2yr!! A huge contrast to Portrait Innovations...even price wise. Your best bet is to avoid Portrait Innovations at all cost. They overbook on purpose and keep you waiting so you can work on their time...on top of all the unprofessionalism with the photographers.

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DO NOT GO HERE! First off, the smell was bad when walking in. It looked and smelled as thought the place hadn t been cleaned in months. We refused to sit on the furniture, lol! We arrived for our 8PM appointment on time for our Christmas

3
★★★★★

DO NOT GO HERE! First off, the smell was bad when walking in. It looked and smelled as thought the place hadn t been cleaned in months. We refused to sit on the furniture, lol! We arrived for our 8PM appointment on time for our Christmas

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We went today at the recommendation of a friend to the Portrait Innovations in Arlington, TX. I had read the online reviews and was a little hesitant, but was surprised to have a wonderful visit! I took my 2 yr old son. The photographer came over to us at the lego table and played with my son a couple minutes to get my son used to him. Then we moved to the photography area. Our photographer was fantastic and got many great shots!! I was very pleased with the whole experience, the quality of the photographs AND the value! Recommending this particular store and the photographer Bronze to everyone who sees my pics! Thanks, Bronze, for a great session. Your rapport and patience with my 2 yr old bundle of energy was great for this mommy to see!

4
★★★★☆

We went today at the recommendation of a friend to the Portrait Innovations in Arlington, TX. I had read the online reviews and was a little hesitant, but was surprised to have a wonderful visit! I took my 2 yr old son. The photographer came over to us at the lego table and played with my son a couple minutes to get my son used to him. Then we moved to the photography area. Our photographer was fantastic and got many great shots!! I was very pleased with the whole experience, the quality of the photographs AND the value! Recommending this particular store and the photographer Bronze to everyone who sees my pics! Thanks, Bronze, for a great session. Your rapport and patience with my 2 yr old bundle of energy was great for this mommy to see!

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Try getting an appointment during this time. They book every 10 minutes but it takes at least 20 minutes to get through one party (depending on how cooperative the children are). If you have an appointment there during this time period you will find 1). You will be waiting with about 35 other people in cramped waiting area 2). When you do get into the studio you will have your photographer rushed by the manager to get out of the room 3). You are REQUIRED to have at least 40 pictures taken of you with 3 backgrounds 4). During selling you will be hassled to buy more. One of the cheapest tactics is what package you need to buy to get the CD. I saw one salesman tell his customers they had to buy at least a 9-pose package to get the CD when they really only need the 3 or 6 pose (which I had gotten before). I was flabbergasted by this tactic since the company tries to portray themselves as being customer oriented. The 9.95 deal ruins the photographers there. I was told that they must keep a $100 average but the majority of people only come in for that "special" deal. I feel bad for them and have found out that their turnover rate is HUGE. Horrible place to work and you can definitely feel the tension when you go in there. Save yourself the hassle and get some better pictures from a photographer to take the pictures at your home. If you want mediocrity get the $10 deal (I think some Walmarts have photo studios who do it cheaper) and get out of there. Do not pay more than that for their pictures, the quality is poor, their practices are poor, their management is poor, and don't think that the corporate level cares about customer complaints. If they knew anything about quality they would know it costs more for them to have people answering phones for complaints than it would be to fix their process. Oh and about the $9.95 special...you can only get it if you have a child under 18 AND can only get it ONCE every certain period. I saw a verbal fight between a mother and the manager about this since she had just been in there less than a month ago and got the 9.95... I feel bad for ambergb and others who are really interested in photography, this is definitely not going to teach you photography skills - it will teach you how NOT to treat customers, but will teach you how to be a sleazy-type salesman....
Posted by ie_reviewer at 6:08 PM on 11/23/08

1
★☆☆☆☆

Try getting an appointment during this time. They book every 10 minutes but it takes at least 20 minutes to get through one party (depending on how cooperative the children are). If you have an appointment there during this time period you will find 1). You will be waiting with about 35 other people in cramped waiting area 2). When you do get into the studio you will have your photographer rushed by the manager to get out of the room 3). You are REQUIRED to have at least 40 pictures taken of you with 3 backgrounds 4). During selling you will be hassled to buy more. One of the cheapest tactics is what package you need to buy to get the CD. I saw one salesman tell his customers they had to buy at least a 9-pose package to get the CD when they really only need the 3 or 6 pose (which I had gotten before). I was flabbergasted by this tactic since the company tries to portray themselves as being customer oriented. The 9.95 deal ruins the photographers there. I was told that they must keep a $100 average but the majority of people only come in for that "special" deal. I feel bad for them and have found out that their turnover rate is HUGE. Horrible place to work and you can definitely feel the tension when you go in there. Save yourself the hassle and get some better pictures from a photographer to take the pictures at your home. If you want mediocrity get the $10 deal (I think some Walmarts have photo studios who do it cheaper) and get out of there. Do not pay more than that for their pictures, the quality is poor, their practices are poor, their management is poor, and don't think that the corporate level cares about customer complaints. If they knew anything about quality they would know it costs more for them to have people answering phones for complaints than it would be to fix their process. Oh and about the $9.95 special...you can only get it if you have a child under 18 AND can only get it ONCE every certain period. I saw a verbal fight between a mother and the manager about this since she had just been in there less than a month ago and got the 9.95... I feel bad for ambergb and others who are really interested in photography, this is definitely not going to teach you photography skills - it will teach you how NOT to treat customers, but will teach you how to be a sleazy-type salesman....
Posted by ie_reviewer at 6:08 PM on 11/23/08

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1 out of 1 people found this review helpful.

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By Brittani A.
I used to work at portrait innovations and I just have to warn you that the company does not care about you or it's employees at all. It's all about the money. They want to get the most people in and out as possible, as fast as they can - thinking that will make them more money. (Johnny Grosso, the owner's son, runs the company. He is in his middle twenties - if that tells you anything.) Over Christmas we worked our butts off going 12 hours days with only a 15 minute break to run in the back and try to take a couple bites of pizza that was ordered because we couldn't have breaks. Its not really the manager's fault though, the regional manager was forcing him to double book appointments. None of us had ever worked a Christmas season before so we were in over our heads. By lunchtime my eyes would be bloodshot and I would get migranes every weekend. One girl went to the doctor and had several stomach problems from the stress. It might not have been so stressful if we didn't have to keep unattainably high sales averages. Because of the $9.95 special, we all got letters for Christmas stating if we could not get our averages up withn a month (none of us did though they wew all within $10 of what they should have been at the time), they were "letting us go." And they did. Look at the economy... people do not have money to spend on a ton of pictures right now. And to be honest... the $9.95 gives most people enough as it is. Speaking of honesty, they want us to rush the customers through the selling process so you don't know whats going on and trick you into spending more money than you want. Several managers from other stores tried to "train" me to do this, but I didn't think it was right. There was one that would even add extra sheets into the customers cart if they weren't paying attention. All that said, they do take good pictures and I think it is an awesome value, and if the pics aren't the greatest... you might have had someone that is new - they go through employees like crazy! They fired one guy because he updated his resume on monster.com and they took it as he was seeking other employment, or someone was getting married and told to keep quiet about moving after the wedding because they would immediatly get rid of her too. Before they got rid of us, they would have the manager come in on his days off to do interviews for our positions. Many of them were high schoolers, not even 18 yet - we all were college students and graduates who had something related to photography as a career goal. They also made us sign an agreement that we could not work at a photography place for 2 years after leaving, and who knows what else it said - keep in mind there were a lot of photography majors working there... hmm, how is that going to work? Oh well. There is so much more I could say, but with this information you all can make your own decisions as to wether or not you want to do business with a company like that. I would not. Feel free to pass this on, I am from studio #76 in Indiana.
Posted 02/03/08

1
★☆☆☆☆

By Brittani A.
I used to work at portrait innovations and I just have to warn you that the company does not care about you or it's employees at all. It's all about the money. They want to get the most people in and out as possible, as fast as they can - thinking that will make them more money. (Johnny Grosso, the owner's son, runs the company. He is in his middle twenties - if that tells you anything.) Over Christmas we worked our butts off going 12 hours days with only a 15 minute break to run in the back and try to take a couple bites of pizza that was ordered because we couldn't have breaks. Its not really the manager's fault though, the regional manager was forcing him to double book appointments. None of us had ever worked a Christmas season before so we were in over our heads. By lunchtime my eyes would be bloodshot and I would get migranes every weekend. One girl went to the doctor and had several stomach problems from the stress. It might not have been so stressful if we didn't have to keep unattainably high sales averages. Because of the $9.95 special, we all got letters for Christmas stating if we could not get our averages up withn a month (none of us did though they wew all within $10 of what they should have been at the time), they were "letting us go." And they did. Look at the economy... people do not have money to spend on a ton of pictures right now. And to be honest... the $9.95 gives most people enough as it is. Speaking of honesty, they want us to rush the customers through the selling process so you don't know whats going on and trick you into spending more money than you want. Several managers from other stores tried to "train" me to do this, but I didn't think it was right. There was one that would even add extra sheets into the customers cart if they weren't paying attention. All that said, they do take good pictures and I think it is an awesome value, and if the pics aren't the greatest... you might have had someone that is new - they go through employees like crazy! They fired one guy because he updated his resume on monster.com and they took it as he was seeking other employment, or someone was getting married and told to keep quiet about moving after the wedding because they would immediatly get rid of her too. Before they got rid of us, they would have the manager come in on his days off to do interviews for our positions. Many of them were high schoolers, not even 18 yet - we all were college students and graduates who had something related to photography as a career goal. They also made us sign an agreement that we could not work at a photography place for 2 years after leaving, and who knows what else it said - keep in mind there were a lot of photography majors working there... hmm, how is that going to work? Oh well. There is so much more I could say, but with this information you all can make your own decisions as to wether or not you want to do business with a company like that. I would not. Feel free to pass this on, I am from studio #76 in Indiana.
Posted 02/03/08

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1 out of 1 people found this review helpful.

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I took my son here for his 18 month pictures. I went in thinking I would just get the special package...yeah right I walked out with 5 different poses and a CD with over 90 pictures that I could print myself.

The cost was reasonable and the pictures were ready in about 1 hour which is great when you have little ones that are changing all the time!

4
★★★★☆

I took my son here for his 18 month pictures. I went in thinking I would just get the special package...yeah right I walked out with 5 different poses and a CD with over 90 pictures that I could print myself.

The cost was reasonable and the pictures were ready in about 1 hour which is great when you have little ones that are changing all the time!

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