Sprint Store

★★☆☆☆
  • 1501B W Bay Area Blvd

    Webster, TX 77598

    Map & Directions
  • 281-332-2800

About Sprint Store

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
  • Telecommunications
  • Communications
  • Video Conferencing
  • Communications Consultants
Details
  • Cell Phone Rental
  • Cell Phones
Hours
M-Sa 10am-8pm, Su 11am-7pm
Keywords
  • cell phone accessories
  • cell phone repair
  • cell phone repair store
  • cell phone services
  • cell phone stores
  • cell phones
  • cell repair
  • cellular phones
  • cellular service providers
  • electronics store
  • mobile phone store
  • mobile phones
  • phone number
  • phone repair
  • phone store
  • phones repair service
  • sprint
  • sprint plans
  • sprint.com
  • sprint phone
  • sprint phones
  • sprint stores
  • sprint cell phones
  • sprint corporate office
  • sprint store
  • sprint wireless
  • sprint wireless store
  • telephone service
  • used cell phones
  • wireless
  • wireless network
  • tablet
  • Samsung Galaxy
  • Samsung
  • iPhone
  • phones
  • cell phone plans
  • phone and plans
  • galaxy s6
  • galaxy s5
  • Samsung galaxy s5
  • Samsung galaxy s6
  • iPhone 2163
  • iPhone 6 plus
  • iPhone 2162
  • iPhone 6s
  • iPad mini
  • iPad air
  • apple iPhone
  • new iphone
Products
  • Unlimited data (available on select plans)
  • 4G LTE
  • HD Voice
  • phone deals and promotions
  • accessories
  • home phone solutions with Sprint Phone Connect
  • wireless service
Brands
  • Apple
  • Samsung
  • HTC
  • Android
  • LG
  • Motorola
  • Blackberry
  • Bluetooth
  • accessories
Services
  • Repair
  • Bill Pay Service
  • Small Business Expert
  • Espanol
  • Book an Appointment
  • Reserve in Store
  • Pokemon Go Gym
Languages
  • Spanish

Communications & Utilities

Communications & Utilities
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1.5 2
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This store is always busy, so be prepared to wait a good hour or two prior to visiting. I had a technical phone malfunction and went in to get it repaired. After waiting 30 minutes in store, a rep told me it would take about an hour and a half for the tech team to fix it. I left, came back and my phone STILL had the same problem. They were about to make me wait yet again not five minutes after I left after picking up my phone, but I refused and a rep told me they would send me a new phone to my adress.\r\n\r\n Whomever told me this ignored me and did not place an order, so after spending 2 hours on the phone with sprint customer service I called the store and spent 45 minutes on hold for their tech team. I called yet again after losing patience and was finally told I would receive a new phone. \r\n\r\nIf you want anything done in this store, it would seem you have to call with an extremely pissed off attitude. Been with sprint for ten years, but something within the last year has gone seriously wrong with their customer service.

0
★☆☆☆☆

This store is always busy, so be prepared to wait a good hour or two prior to visiting. I had a technical phone malfunction and went in to get it repaired. After waiting 30 minutes in store, a rep told me it would take about an hour and a half for the tech team to fix it. I left, came back and my phone STILL had the same problem. They were about to make me wait yet again not five minutes after I left after picking up my phone, but I refused and a rep told me they would send me a new phone to my adress.\r\n\r\n Whomever told me this ignored me and did not place an order, so after spending 2 hours on the phone with sprint customer service I called the store and spent 45 minutes on hold for their tech team. I called yet again after losing patience and was finally told I would receive a new phone. \r\n\r\nIf you want anything done in this store, it would seem you have to call with an extremely pissed off attitude. Been with sprint for ten years, but something within the last year has gone seriously wrong with their customer service.

.

So I went into the store yesterday to inquire about the line of credit for my account since i extended my contract with them. And the Lead retail sales person Rachel (She is the best thing since Buttered Bread) Helped me with that and I had another issue. \n\nI convinced my GF to leave cricket for sprint as it is a better cell provider. When we signed up Rachel told us she could get a 125.00 credit for each line that we ported over. \n\n Well it takes 60 days for the credit to appear and it is now almost 90 days when i was in there 2 weeks ago the Retail associate told me that if it was not the bill they would add it there in the store. \n\nWell after 2 hours dealing with the issue on the phone with Rachel I got no where not here fault. So I started to talk to the Store Manger (Troll) she was trying to lay the blame on us for not getting it., What kind of customer service is that. \n\nSo i left disgusted and then jumped on the phone to customer service and that took me 1.5 hours and still got nothing resolved. \n\nFinally around 9:00 pm Rachel called us and she applied the credit to the account. I urge everyone that values customer service to avoid this store or go there and experience the rude Customer service by Tammie (Troll) and then complain as this store use to be a great store Let our voices be heard and lets get rid of the crappy manager\n

1
★★☆☆☆

So I went into the store yesterday to inquire about the line of credit for my account since i extended my contract with them. And the Lead retail sales person Rachel (She is the best thing since Buttered Bread) Helped me with that and I had another issue. \n\nI convinced my GF to leave cricket for sprint as it is a better cell provider. When we signed up Rachel told us she could get a 125.00 credit for each line that we ported over. \n\n Well it takes 60 days for the credit to appear and it is now almost 90 days when i was in there 2 weeks ago the Retail associate told me that if it was not the bill they would add it there in the store. \n\nWell after 2 hours dealing with the issue on the phone with Rachel I got no where not here fault. So I started to talk to the Store Manger (Troll) she was trying to lay the blame on us for not getting it., What kind of customer service is that. \n\nSo i left disgusted and then jumped on the phone to customer service and that took me 1.5 hours and still got nothing resolved. \n\nFinally around 9:00 pm Rachel called us and she applied the credit to the account. I urge everyone that values customer service to avoid this store or go there and experience the rude Customer service by Tammie (Troll) and then complain as this store use to be a great store Let our voices be heard and lets get rid of the crappy manager\n

Message from Sprint Store

Switch to Sprint! Sprint's network reliability is within 1% of the other guys. And we have the BEST price for Unlimited. Get the phones you want with Unlimited Data, Talk and Text without having to worry about running out of data or being surprised by overage charges (streams video up to HD 1080p, music up to 1.5 Mbps, gaming up to 8 Mbps; data deprioritization during congestion). And, our “Buyback” program offers account credits for your eligible phone. Visit your local Sprint store in Webster, TX or give them a call to find what you’re looking for.

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