You must be logged in to access this page
2714 W. Kingsley Suite F. Garland, TX 75041
pre-screened by ServiceMagic™
Lanny, owner of Authorized Service Center, has over 20 years of experience serving residential customers for all your appliance as well as their heating and cooling needs. Authorized Service Center makes professional recommendations for each customer. We offer each customer an in-depth consultation to help them make an informed decision about the best solution to match their budget and individual preferences. We are a Authorized Service Center for Most major brands of Appliances and ALL Air Conditioning brands with factory trained technicians to solve any and all of your needs. We also install a wide range of high quality equipment and offer full manufacturer's warranties on that equipment. We offer a one year warranty on labor, as well. To ensure proper installation and peak performance, Authorized Service Center technicians participate in ongoing training and education to stay on the cutting edge of the latest technology. For great customer service and a high quality installation that suits your needs, give Authorized Service Center a call, today.
Overview and Expertise provided by
This service is horrible, I only had to use them because my home warranty made me and they send them to my house. The technician can care less and the woman on the phone wouldn't tell me the total cost of the charges when I asked so I will know how much the warranty company is paying, when I kept asking she hang up the phone on my face. They are horrible horrible horrible.
Posted 07/16/09 | Report Abuse
Was this review helpful to you?
I'm really not sure about the technician end, I never got that far. I found them to be unreliable, customer service was foreign to them. If they aren't going to meet their scheduled times don't expect a courtesy call. The manager is unconcerned , the dispatcher is rude and has zero regard for honesty or professionalism. Very sad in today's economy when so many jobs are going offshore that our service industries continue to deliver POOR customer service and disregard the reason they are there in the first place. If you have an extended warranty agreement with Lowes on a major appliance do yourself a favor and request that this NOT be the service center assigned to handle your warranty issues.
Posted 12/02/08 | Report Abuse
Was this review helpful to you?
Those guys knew thier stuff ! After countless calls from my regular A/C company, and being told I need A new system( 5500.00 ) Authorized Service Center came out once found the problem charged 425.00 and has worked GREAT since. Recommended to my parents and they got the same satisfaction.
Posted 09/22/08 | Report Abuse
Was this review helpful to you?
These agents are very bad in services - I would never pick them to come, but based on my home insurance places them as primary. They are always bad in services personels and slow, never keep promising the time they will show up - delay all your day and always like excuses here and there
Horrible
Posted 06/24/08 | Report Abuse
Was this review helpful to you?
The Worst company I've dealt with in 55 years
by msdarlenet
My experience with this company has been a complete nightmare. I honestly believe that the techs they send out don't know much about air conditioning.
I paid this company more than 5k to install brand new central air and heat in my home. It would work fine for an hour or two, and then shut off. Each time the techs promised to return the same day if it stopped working. And it would stop working and I would call and they simply would not answer the phone. They were unconcerned that I had no working AC after paying them all that money and I simply had to wait my turn.
We had no ac in August during a weekend and several days and evenings. Not one bit of concern on their part. They had to return to my home 6 times before they could get it working right.
Now, it's 3 months later and I am astounded to learn that I have no heat from my brand new central unit installed by Authorized Service Center. It looks like it has not even been hooked up.
At this point, I would rather pay a reputable company $500 to get it working than pay Authorized Service Center another 5 cents.
Authorized Service Center is the worst company I've ever had the misery of dealing with. Do not invite this scummy company into your life, you will definitely be sorry.
One thing I don't understand about companies like this -- what would it cost them to act like they care? Nothing. Not a single thing. But this company acts like they will lose money if they act like they care about their customers. I don't get how the owner of this company and that horrid rude woman that answers the phone can sleep with themselves at night, and even more so I don't get how this company stays in business!
Pros: Absolutely nothing
Cons: Everything. This "Company" should not be in business
Posted 12/03/09
Repair or Service an Appliance
by Citysearch User
Fixed our built in dishwasher
Posted 03/17/09
