Service King Customer Ctr

★☆☆☆☆

About Service King Customer Ctr

Automotive

Automotive
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To avoid negligence, attempted insurance fraud and incompetent technicians working on one of your most prized possessions, DO NOT, I repeat DO NOT DO NOT DO NOT take your vehicle to Service King!!! Even if a gun is being held to your head to take it to Service King, take the gunshot wound. I was involved in a hit-and-run accident on Sunday, June 14 and my car suffered extensive body damage. It was towed to Service King that night and a claims adjuster was out to estimate the cost of damage the next morning. Initial estimate came to about $8,000. In the beginning I was told (by the Service Manager himself) that repairs would take about 2 weeks, and they "usually like to estimate about a day per $1,000 worth of damage to a vehicle." After over a month of battling with VERY rude customer representatives, constant ordering of wrong parts, delaying repairs, unnecessary repairs Service King put down the final straw the broke the camel's back. In the initial accident, my car was broadside on the driver's side which set off the side-curtain-airbags for that side. While a SK technician (if the fool even deserves that title) was running diagnostics on the car, the passenger-side curtain-airbag was deployed. They first attempted to file a claim with my insurance company to pay for the repairs, and of course my insurance company had none of that and refused to pay for damages that Service King caused. The second tall-tale they claimed was that the "airbag deployed completely on it's own and that it HAD to be an existing problem with the car." If anyone has ever bought a brand-new Nissan, a full-point inspection is run on the car before they can even had you the keys. Completely at my wits end, I followed the advice of my claims adjuster and had the car towed to Courtesy Nissan in Richardson, Texas to have a full diagnostics test run on the car to determine what REALLY happened with the airbag. At the first the Nissan technician had a disclaimer that they may have to run several tests on the car and call out specialized engineers and technicians to determine what happened because they had never seen a case like this before. Not even an hour after I dropped the car off at Courtesy, the Service Rep. called me back (practically laughing and saying you won't believe this) but after ONE diagnostic run, the following was determined: the car's ignition was on, the battery was still connected, AND the airbag warning light flashed for approximately 30 seconds before the airbag deployed. Service King technicians knowingly conducted the test while NOT following protocol for diagnostics. (The car's ignition must be off and the battery be disconnected.) What is even better is that the airbag "switchboard" or "black box" if you will for the car was replaced in the initial repairs on the car that Service King conducted. So not only did they attempt to file a false insurance claim, they blatantly LIED and claimed they weren't at fault due to an "existing problem" with the airbag. In the end, Service King had filed multiple claims and had charged my insurance company very close to $12,000 for cost of repairs and labor. Even after being faxed the results of Courtesy Nissan's diagnostics test, they initially refused to pay for the damage. It was so bad I had to contact my attorney and have him write an "inspirational" letter threatening a lawsuit unless they paid up. Service King finally and unwillingly folded after speaking with the technician that ran the test on my car, and he finally admitted to being at fault. Hopefully that idiot was fired, and this location will soon be put out of business. I have reported this company to the BBB and to the Texas Consumer Protection Agency, and they are paying for cost of repairs to my vehicle at Courtesy Nissan. Just to give yourself an idea of how long I have been without a vehicle...the accident was on June 14th, today's date is August 24th...you do the math. Do yourself a favor and save yourself some stress...DO NOT take your car to Service King!

1
★☆☆☆☆

To avoid negligence, attempted insurance fraud and incompetent technicians working on one of your most prized possessions, DO NOT, I repeat DO NOT DO NOT DO NOT take your vehicle to Service King!!! Even if a gun is being held to your head to take it to Service King, take the gunshot wound. I was involved in a hit-and-run accident on Sunday, June 14 and my car suffered extensive body damage. It was towed to Service King that night and a claims adjuster was out to estimate the cost of damage the next morning. Initial estimate came to about $8,000. In the beginning I was told (by the Service Manager himself) that repairs would take about 2 weeks, and they "usually like to estimate about a day per $1,000 worth of damage to a vehicle." After over a month of battling with VERY rude customer representatives, constant ordering of wrong parts, delaying repairs, unnecessary repairs Service King put down the final straw the broke the camel's back. In the initial accident, my car was broadside on the driver's side which set off the side-curtain-airbags for that side. While a SK technician (if the fool even deserves that title) was running diagnostics on the car, the passenger-side curtain-airbag was deployed. They first attempted to file a claim with my insurance company to pay for the repairs, and of course my insurance company had none of that and refused to pay for damages that Service King caused. The second tall-tale they claimed was that the "airbag deployed completely on it's own and that it HAD to be an existing problem with the car." If anyone has ever bought a brand-new Nissan, a full-point inspection is run on the car before they can even had you the keys. Completely at my wits end, I followed the advice of my claims adjuster and had the car towed to Courtesy Nissan in Richardson, Texas to have a full diagnostics test run on the car to determine what REALLY happened with the airbag. At the first the Nissan technician had a disclaimer that they may have to run several tests on the car and call out specialized engineers and technicians to determine what happened because they had never seen a case like this before. Not even an hour after I dropped the car off at Courtesy, the Service Rep. called me back (practically laughing and saying you won't believe this) but after ONE diagnostic run, the following was determined: the car's ignition was on, the battery was still connected, AND the airbag warning light flashed for approximately 30 seconds before the airbag deployed. Service King technicians knowingly conducted the test while NOT following protocol for diagnostics. (The car's ignition must be off and the battery be disconnected.) What is even better is that the airbag "switchboard" or "black box" if you will for the car was replaced in the initial repairs on the car that Service King conducted. So not only did they attempt to file a false insurance claim, they blatantly LIED and claimed they weren't at fault due to an "existing problem" with the airbag. In the end, Service King had filed multiple claims and had charged my insurance company very close to $12,000 for cost of repairs and labor. Even after being faxed the results of Courtesy Nissan's diagnostics test, they initially refused to pay for the damage. It was so bad I had to contact my attorney and have him write an "inspirational" letter threatening a lawsuit unless they paid up. Service King finally and unwillingly folded after speaking with the technician that ran the test on my car, and he finally admitted to being at fault. Hopefully that idiot was fired, and this location will soon be put out of business. I have reported this company to the BBB and to the Texas Consumer Protection Agency, and they are paying for cost of repairs to my vehicle at Courtesy Nissan. Just to give yourself an idea of how long I have been without a vehicle...the accident was on June 14th, today's date is August 24th...you do the math. Do yourself a favor and save yourself some stress...DO NOT take your car to Service King!

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