Lute Riley Honda

★★☆☆☆

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Lute Riley Honda

1331 N Central Expy Richardson, TX

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2.4 5
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Lute Riley Honda is the best out of the best in the metro!!! their express service is extremly fast i got in and out....their service advisor anwered all my Q. and the price are reasonable.i will tell all my falimy and friends to come see thier Express service

5
★★★★★

Lute Riley Honda is the best out of the best in the metro!!! their express service is extremly fast i got in and out....their service advisor anwered all my Q. and the price are reasonable.i will tell all my falimy and friends to come see thier Express service

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Lute Riley Honda is practicing the old bait and switch. The car prices that they list online are not accurate because when you go to the dealership, they "added-on" these features. No car is without these add-ons. Just add $2500 to the online price to get the actual car price.

Also, they will not honor online quotes because of the add-ons, even if you have it in writing.

They list the car price online with all of the features, then when you get to the dealership, they tell you that the car has add-ons. These add-ons, which I didn't want, made the sticker price a couple more thousand dollars more, and they refuse to honor the agreed upon price, even if you bring it in writing, and they agreed that there would be no additional surprises.

These add-ons should only cost a couple hundred dollars. For example, wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell.

So, since the price quoted did not include these add-ons, they add on a couple more thousand dollars. I asked for a car without the add-ons as listed online, but they said all of the cars have these add-ons. When we asked why these features weren't listed online with the actual price, we got no reply.

Even when we talked with the manager about his illegal practices, he didn't seem to get it. He wasn't too bright. It's a shady place, and we did report them to the Federal Trade Commission.

Lute Riley Honda's Internet Sales Manager admitted that they just want to get you into the dealership. In other words, you will never get the price they quoted you.

0
★☆☆☆☆

Lute Riley Honda is practicing the old bait and switch. The car prices that they list online are not accurate because when you go to the dealership, they "added-on" these features. No car is without these add-ons. Just add $2500 to the online price to get the actual car price.

Also, they will not honor online quotes because of the add-ons, even if you have it in writing.

They list the car price online with all of the features, then when you get to the dealership, they tell you that the car has add-ons. These add-ons, which I didn't want, made the sticker price a couple more thousand dollars more, and they refuse to honor the agreed upon price, even if you bring it in writing, and they agreed that there would be no additional surprises.

These add-ons should only cost a couple hundred dollars. For example, wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell.

So, since the price quoted did not include these add-ons, they add on a couple more thousand dollars. I asked for a car without the add-ons as listed online, but they said all of the cars have these add-ons. When we asked why these features weren't listed online with the actual price, we got no reply.

Even when we talked with the manager about his illegal practices, he didn't seem to get it. He wasn't too bright. It's a shady place, and we did report them to the Federal Trade Commission.

Lute Riley Honda's Internet Sales Manager admitted that they just want to get you into the dealership. In other words, you will never get the price they quoted you.

Cons: Liars and cheats

.

I bought a car from them and had it serviced there for over 7 years and I must say this dealer is nothing but scum. Their business practices are horrendous. I had a member of their body shop tell me that because I wasn't making an insurance claim on some work I needed done that it would cost me $1000 (every other dealer in the area quoted me $500-$650). He was scamming his customers and would eventually be fired. They quoted me $150 more for a set of tires than my local NTB. Every time there was something wrong with my car, it was labeled as my fault. They have zero customer service skills. They just want your money. BEWARE!

1
★☆☆☆☆

I bought a car from them and had it serviced there for over 7 years and I must say this dealer is nothing but scum. Their business practices are horrendous. I had a member of their body shop tell me that because I wasn't making an insurance claim on some work I needed done that it would cost me $1000 (every other dealer in the area quoted me $500-$650). He was scamming his customers and would eventually be fired. They quoted me $150 more for a set of tires than my local NTB. Every time there was something wrong with my car, it was labeled as my fault. They have zero customer service skills. They just want your money. BEWARE!

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I purchased my car there because they were the only Honda dealership in the area that could get me the color of the car I wanted. However, just like most car dealerships, they are sleazy. I had to have a male & an adult come with me to help negotiate. Not that I couldn't do it on my own, but they wouldn't listen to a young girl. ICK!

1
★☆☆☆☆

I purchased my car there because they were the only Honda dealership in the area that could get me the color of the car I wanted. However, just like most car dealerships, they are sleazy. I had to have a male & an adult come with me to help negotiate. Not that I couldn't do it on my own, but they wouldn't listen to a young girl. ICK!

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I've had to have my oil changed on my Honda Accord while I was visiting my daughter and son-in-law in Richardson several times. Each time I have gone to Lute Riley because of their quick and comprehensive service. Always friendly here and they don't try to rip you off by saying that your car needs extra work done. I feel like I can trust them.

4
★★★★☆

I've had to have my oil changed on my Honda Accord while I was visiting my daughter and son-in-law in Richardson several times. Each time I have gone to Lute Riley because of their quick and comprehensive service. Always friendly here and they don't try to rip you off by saying that your car needs extra work done. I feel like I can trust them.

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