Baker Brothers Plumbing

★★★★☆
Monday - Friday 7:30 am - 7:30 pm Saturday 8:00 am - 5:30 pm Emergency Service 24/7
32.8032 -96.6882
Map and Directions to Baker Brothers Plumbing

214-324-8811

3520 Dilido Rd

Dallas, TX

75228

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Home Construction & Remodeling

Home Construction & Remodeling
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Toilet Installed

3523 South Lancaster Road Dallas, TX

3.7273 55
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Completely overpriced plumbing service, do not keep there appointments, and do not call back when you ask to speak to a manager!

I had my water heater replaced for a reasonable price. I also asked for a tub drain plug to be replaced. Water heater tech would not do it and wouldn't quote it. They sent a second tech out that threatened charged $60 service call just to quote it. Drain was broke and needed replacement. I had already cut a hole in the sheetrock to service the drain. Tech made me cut a much larger hole that is too large for any cover/access panel. Charge me $580 for an hour of actual work. I provide the replacement drain and installed in myself after he replaced the PVC pipe.

Office never schedule city inspector to come and inspect water heater installation as tech promised. Signed up for family plan. Tech said plumber would be there for follow inspection. Never showed up. I asked to talk to manager. HVAC manager passed me on to plumbing manager who never called.

Baker Brothers is overpriced and do not follow up as promised on service, schedule, or customer service!

1
★☆☆☆☆

Completely overpriced plumbing service, do not keep there appointments, and do not call back when you ask to speak to a manager!

I had my water heater replaced for a reasonable price. I also asked for a tub drain plug to be replaced. Water heater tech would not do it and wouldn't quote it. They sent a second tech out that threatened charged $60 service call just to quote it. Drain was broke and needed replacement. I had already cut a hole in the sheetrock to service the drain. Tech made me cut a much larger hole that is too large for any cover/access panel. Charge me $580 for an hour of actual work. I provide the replacement drain and installed in myself after he replaced the PVC pipe.

Office never schedule city inspector to come and inspect water heater installation as tech promised. Signed up for family plan. Tech said plumber would be there for follow inspection. Never showed up. I asked to talk to manager. HVAC manager passed me on to plumbing manager who never called.

Baker Brothers is overpriced and do not follow up as promised on service, schedule, or customer service!

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I have no idea whether or not Baker Brothers technicians do good work. Unfortunately, our appointment never got off the ground.

A technician who was working on my mother-in-law's house was very kind to get on the phone and talk through some possible scenarios regarding our plumbing problems. He mentioned that since my mother-in-law had signed up for a family plan that covered two properties and that we would get the same good service and a nice discount to boot. We were ecstatic and called the next day to set it up.

Unfortunately, the customer service representative who answered the phone to set up the appointment flatly denied everything our technician had said and basically hung him out to dry. She told my wife on the phone that we could not use the family plan and set up the appointment anyway. My wife felt a little bowled over after the call so I called back to see what was going on. Again the customer service representative was rude and combative, saying she would definitely bring it up with our technician's manager the next day (basically making us feel bad for calling on his recommendation, we never wanted him to get in trouble!).

I cancelled the appointment on the phone. I cannot speak for their technical prowess as plumbers and HVAC techs, but their phone staff is rude and and were not at all conciliatory. If you can get past that, great luck!

2
★★☆☆☆

I have no idea whether or not Baker Brothers technicians do good work. Unfortunately, our appointment never got off the ground.

A technician who was working on my mother-in-law's house was very kind to get on the phone and talk through some possible scenarios regarding our plumbing problems. He mentioned that since my mother-in-law had signed up for a family plan that covered two properties and that we would get the same good service and a nice discount to boot. We were ecstatic and called the next day to set it up.

Unfortunately, the customer service representative who answered the phone to set up the appointment flatly denied everything our technician had said and basically hung him out to dry. She told my wife on the phone that we could not use the family plan and set up the appointment anyway. My wife felt a little bowled over after the call so I called back to see what was going on. Again the customer service representative was rude and combative, saying she would definitely bring it up with our technician's manager the next day (basically making us feel bad for calling on his recommendation, we never wanted him to get in trouble!).

I cancelled the appointment on the phone. I cannot speak for their technical prowess as plumbers and HVAC techs, but their phone staff is rude and and were not at all conciliatory. If you can get past that, great luck!

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Response from this business:

I sincerely apologize about the confusion. We have spoken with both the technician and the CSR to make sure this never happens again. If I can be of any service to you, please give me a call. My name is Tamara and I am the Customer Service Manager. I can be reached at 214-324-8811.
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This is an update to my original review (below). Within 24 hours of posting my review, we received a phone call from the Owner of Baker Brothers. That was indeed a surprise, since I had no expectations of hearing from Baker Brothers.

Obviously, someone does read the reviews and when appropriate the company does address concerns. Jimmie Dale, of Baker Brothers, wanted more details of our experience. Note that Jimmie Dale is proud to have a business that started as a small Mom and Pop Company. Anyone who has grown up in a family business that has achieved success should be proud. (Yes, this I know from experience.) Any business owner who takes the time to check into situations should be recognized for their personal attention to business.

Jimmie checked the amount we paid and said we had actually over-paid and that we would receive a refund. He was extremely apologetic.

We did receive a refund for more than expected. All we wanted was a fair price for services received. We appreciate Jimmie and the time and effort he made to resolve this issue. You now have five stars for being a world class professional!!

Original Review.
Husband and I are not DIY people. Kitchen sink faucet needed replacing. Went to Home Depot and purchased faucet for $110. Called Baker Brothers to get faucet installed. Quotes for services were not available over the phone. Plumber arrived and quoted price of $228.04 to replace faucet. Plumber then suggested replacing the stop valves for $354. Total for everything was $582.04 Trip charge was dropped as we were new customers. Yes, we agreed to the price, even thinking that is was somewhat high.

ater in the day, noticed a very slow drip from faucet. Already thinking this was expensive and now with a slow drip, thinking it is extremely expensive.

Checked a couple of other plumbers on line that actually listed the quotes for these services. One company website listed $175 to install kitchen faucet and replacing both stop valves for $159. This company also had online coupons that would have made the price even lower. That is a difference of $258, before using coupons.
Getting a physically sick feeling that we way overpaid. Called Baker Brothers to professionally state my thoughts about the price. When I mentioned the other company (Legacy Plumbing) located in Frisco, the lady representative from Baker Brothers said, We are not Mom and Pop Company. You cannot compare Baker Brothers to a Mom and Pop organization. She went on to tell me that BB was licensed, had professional plumbers, background checks and drug testing, etc. She added that those companies would usually find something else to fix after they arrived, Wow, was that a put down to the small business owners.

She could send plumber back, but REMEMBER that the faucet was not under warranty since I purchased it myself. No thank you.

Sent my Story by email to nineteen women in the neighborhood for their thoughts before going over the edge. Received a plethora of comments including, someone must pay for those big trucks and advertising, sometimes you get less than you pay for, you just have to deal with the fact that plumbers are expensive, some recommended plumbers, etc." Great free counseling!

After reading and laughing, decided there was nothing I could do to change the situation. I should have checked more plumbers before making that call. I can live with the very slow drip and hope it stops. I am now encouraging at least one grandchild to become a plumber. Thinking I should call a Mom and Pop Company for any future plumbing needs.

5
★★★★★

This is an update to my original review (below). Within 24 hours of posting my review, we received a phone call from the Owner of Baker Brothers. That was indeed a surprise, since I had no expectations of hearing from Baker Brothers.

Obviously, someone does read the reviews and when appropriate the company does address concerns. Jimmie Dale, of Baker Brothers, wanted more details of our experience. Note that Jimmie Dale is proud to have a business that started as a small Mom and Pop Company. Anyone who has grown up in a family business that has achieved success should be proud. (Yes, this I know from experience.) Any business owner who takes the time to check into situations should be recognized for their personal attention to business.

Jimmie checked the amount we paid and said we had actually over-paid and that we would receive a refund. He was extremely apologetic.

We did receive a refund for more than expected. All we wanted was a fair price for services received. We appreciate Jimmie and the time and effort he made to resolve this issue. You now have five stars for being a world class professional!!

Original Review.
Husband and I are not DIY people. Kitchen sink faucet needed replacing. Went to Home Depot and purchased faucet for $110. Called Baker Brothers to get faucet installed. Quotes for services were not available over the phone. Plumber arrived and quoted price of $228.04 to replace faucet. Plumber then suggested replacing the stop valves for $354. Total for everything was $582.04 Trip charge was dropped as we were new customers. Yes, we agreed to the price, even thinking that is was somewhat high.

ater in the day, noticed a very slow drip from faucet. Already thinking this was expensive and now with a slow drip, thinking it is extremely expensive.

Checked a couple of other plumbers on line that actually listed the quotes for these services. One company website listed $175 to install kitchen faucet and replacing both stop valves for $159. This company also had online coupons that would have made the price even lower. That is a difference of $258, before using coupons.
Getting a physically sick feeling that we way overpaid. Called Baker Brothers to professionally state my thoughts about the price. When I mentioned the other company (Legacy Plumbing) located in Frisco, the lady representative from Baker Brothers said, We are not Mom and Pop Company. You cannot compare Baker Brothers to a Mom and Pop organization. She went on to tell me that BB was licensed, had professional plumbers, background checks and drug testing, etc. She added that those companies would usually find something else to fix after they arrived, Wow, was that a put down to the small business owners.

She could send plumber back, but REMEMBER that the faucet was not under warranty since I purchased it myself. No thank you.

Sent my Story by email to nineteen women in the neighborhood for their thoughts before going over the edge. Received a plethora of comments including, someone must pay for those big trucks and advertising, sometimes you get less than you pay for, you just have to deal with the fact that plumbers are expensive, some recommended plumbers, etc." Great free counseling!

After reading and laughing, decided there was nothing I could do to change the situation. I should have checked more plumbers before making that call. I can live with the very slow drip and hope it stops. I am now encouraging at least one grandchild to become a plumber. Thinking I should call a Mom and Pop Company for any future plumbing needs.

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My water heater went out a couple of months ago so I called Baker Brothers. A plumber came out that afternoon and replaced it wirh a new one. The plumber was helpful and the price was very reasonable. Thank you Baker Brothers.

5
★★★★★

My water heater went out a couple of months ago so I called Baker Brothers. A plumber came out that afternoon and replaced it wirh a new one. The plumber was helpful and the price was very reasonable. Thank you Baker Brothers.

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Over Priced I had a hot water heater replaced and they charged me over $2000 for the new heater. They gave me a cheap water heater probably cost $250 to $300 for the heater. They had to put in a tub that catches the water if the heater leaks and charged me all most $400 for that. They did nice work but way over priced. I could of had the same thing done from Lowes with a high hot water heater for half the price. Buyer beware.

1
★☆☆☆☆

Over Priced I had a hot water heater replaced and they charged me over $2000 for the new heater. They gave me a cheap water heater probably cost $250 to $300 for the heater. They had to put in a tub that catches the water if the heater leaks and charged me all most $400 for that. They did nice work but way over priced. I could of had the same thing done from Lowes with a high hot water heater for half the price. Buyer beware.

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Response from this business:

I would love to discuss this issue with you. However, I do need more information, such as your name and address, so that I can research the issue. Please call me at 214-324-8811. My name is Tamara and I am the Customer Service Manager.
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My elderly sister had to have her water heater replaced due to leaking. She reviewed this company on Angies list and called them. The call was at 5pm. They arrived quickly( an hour or so) and went to work replacing the water heater. 2 hours later she was presented with a bill for $1216.95 for the repair.
This heater can be bought for ~$400. Two workers for 2 hours = $800.00 labor. Really?
She, of course should have asked before hand how much she was to be charged, but she didn't. I think she was very confused and wasn't thinking clearly.
This is simply a form of theft, especially from a senior citizen. I guess they prey on the old and take advantage of people that think they are honest plumbers. Which is just terrible. I would never recommend these people for any repair. I only wish people would research all sources before they use this company. Yelp ... provides a accurate source of information about them. Especially in the negative manner.
I can only hope that Karma befriends this "family business".

1
★☆☆☆☆

My elderly sister had to have her water heater replaced due to leaking. She reviewed this company on Angies list and called them. The call was at 5pm. They arrived quickly( an hour or so) and went to work replacing the water heater. 2 hours later she was presented with a bill for $1216.95 for the repair.
This heater can be bought for ~$400. Two workers for 2 hours = $800.00 labor. Really?
She, of course should have asked before hand how much she was to be charged, but she didn't. I think she was very confused and wasn't thinking clearly.
This is simply a form of theft, especially from a senior citizen. I guess they prey on the old and take advantage of people that think they are honest plumbers. Which is just terrible. I would never recommend these people for any repair. I only wish people would research all sources before they use this company. Yelp ... provides a accurate source of information about them. Especially in the negative manner.
I can only hope that Karma befriends this "family business".

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Response from this business:

Please call me. I would love to discuss this issue with you. My name is Tamara and I am the Customer Service Manager. I can be reached at 214-324-8811.
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If I could go less than 1 star I would. I called BB's due to a leak in my kitchen ceiling. They did arive quickly I will give them that but that is where my satisfaction ends. They cut a hole in my ceiling which they kindly reported they cannot repair. Then after several minutes in an upstairs bathroom and several trips in and out of truck they came to me with a quote of about $400 to repair or $700 to replace the whole toilet. When I insisted on a explanation we went upstairs to the toilet. The guys used a lot of technical jargon. What it truly boiled down to was the guts in the tank needed to be replaced because the rubber had worn out and the wax ring under the toilet had to be replaced. I would have happily paid about$100 for this but $400 or a recommendation for a completely new toilet system. Are you freaking kidding me. I looked at the guys as if he was insane because that is what I thought. I paid a $250 assessment fee and went to home depot then $40 and 1 hour later I fixed it myself. These guys are completely dishonest and aim to rip off unsuspecting and unknowing people. Shame on them.

1
★☆☆☆☆

If I could go less than 1 star I would. I called BB's due to a leak in my kitchen ceiling. They did arive quickly I will give them that but that is where my satisfaction ends. They cut a hole in my ceiling which they kindly reported they cannot repair. Then after several minutes in an upstairs bathroom and several trips in and out of truck they came to me with a quote of about $400 to repair or $700 to replace the whole toilet. When I insisted on a explanation we went upstairs to the toilet. The guys used a lot of technical jargon. What it truly boiled down to was the guts in the tank needed to be replaced because the rubber had worn out and the wax ring under the toilet had to be replaced. I would have happily paid about$100 for this but $400 or a recommendation for a completely new toilet system. Are you freaking kidding me. I looked at the guys as if he was insane because that is what I thought. I paid a $250 assessment fee and went to home depot then $40 and 1 hour later I fixed it myself. These guys are completely dishonest and aim to rip off unsuspecting and unknowing people. Shame on them.

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Response from this business:

Please call me. I would love to discuss this issue with you, however, I am a bit confused. The only time I show that we have been to your home was in June 2011. I see where we did offer to replace your toilet for $486.03 or to perform a major toilet tank rebuild for $242.61 and repair a leak under the toilet and replace the flange for $232.17. We have been in business since 1945 and pride ourselves on customer service. My name is Tamara and I am the Customer Service Manager. I can be reached at 214-324-8811.
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i contacted Baker Brothers Plumbing late one night after finding them on this website. the very next morning Joe returned my email, arranged for a time to come by my house and completed the project all within the same day. Joe was fantastic and very professional. i would highly recommend.

5
★★★★★

i contacted Baker Brothers Plumbing late one night after finding them on this website. the very next morning Joe returned my email, arranged for a time to come by my house and completed the project all within the same day. Joe was fantastic and very professional. i would highly recommend.

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Pedro is a definite 10! He arrived on time, assessed the disasterous plumbing left behind by the previous owner and fix all 4 problems (kitchen sink, 2 bathroom sinks and washing machine shut offs) within 4 hours, all the while keeping everything clean, dry and left all areas immaculate! Thank you Pedro, we'll be giving your name to everyone we know!

5
★★★★★

Pedro is a definite 10! He arrived on time, assessed the disasterous plumbing left behind by the previous owner and fix all 4 problems (kitchen sink, 2 bathroom sinks and washing machine shut offs) within 4 hours, all the while keeping everything clean, dry and left all areas immaculate! Thank you Pedro, we'll be giving your name to everyone we know!

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This is the worst Plumbing service there is. I had a faucet repair that lasted over 4 hours. The plumber stayed in my house repaired my shower valve and then left me with out a kitchen faucet. He left because he said he forgot parts and said he would return in 10 mins. That turned into an hour so I left to go eat lunch when I got back he was there waiting and upset he took his tools and left.

1
★☆☆☆☆

This is the worst Plumbing service there is. I had a faucet repair that lasted over 4 hours. The plumber stayed in my house repaired my shower valve and then left me with out a kitchen faucet. He left because he said he forgot parts and said he would return in 10 mins. That turned into an hour so I left to go eat lunch when I got back he was there waiting and upset he took his tools and left.

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Response from this business:

We sincerely apologize for the misunderstanding. Baker Brothers Plumbing has been in business since 1945 and we pride ourselves on our reputation. We can assure you that this is not how we conduct business. I would love to talk with you and get your information so that we can look into this further. My name is Tamara, I am the Customer Service Manager and can be reached at 214-324-8811.
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Joe is very open and honest and really knows his stuff. He listened to the issues we were having, did some investigation for a very tough leak, and gave us some very reasonable options. He executed the work very quickly. He's the consummate professional and I would recommend him for whatever plumbing needs you may have.

5
★★★★★

Joe is very open and honest and really knows his stuff. He listened to the issues we were having, did some investigation for a very tough leak, and gave us some very reasonable options. He executed the work very quickly. He's the consummate professional and I would recommend him for whatever plumbing needs you may have.

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toilet was leaking from a renovation two year ago. Mark told us that is one of the worst designed designer toilets ever made and that is why we got it on sale and that is why it leaked. He made it work and know it no longer leaks. we also had a old belange show fixture that had stopped working and my husband found out the part we needed was no longer made. Mark fixed that part and saved us having to tear out wall, put new fixture in. he was also very nice and very knoweledgable and honest.

5
★★★★★

toilet was leaking from a renovation two year ago. Mark told us that is one of the worst designed designer toilets ever made and that is why we got it on sale and that is why it leaked. He made it work and know it no longer leaks. we also had a old belange show fixture that had stopped working and my husband found out the part we needed was no longer made. Mark fixed that part and saved us having to tear out wall, put new fixture in. he was also very nice and very knoweledgable and honest.

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Well, if you want to be ripped off, this is the place to go.
I called them to get my washing machine hooked up. The verdict was that they needed to install a new washing machine box with hot and cold stop valves. They wanted to charge me $441.63! If you ask me, this is a rip off!

1
★☆☆☆☆

Well, if you want to be ripped off, this is the place to go.
I called them to get my washing machine hooked up. The verdict was that they needed to install a new washing machine box with hot and cold stop valves. They wanted to charge me $441.63! If you ask me, this is a rip off!

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Very punctual, very clean, very fast, very pleased. Called Mark for a toilet replacement, he was done in an hour. We're very happy, we would recommend him to our friends and family, and we won't hesitate to call him for our plumbing needs again.

5
★★★★★

Very punctual, very clean, very fast, very pleased. Called Mark for a toilet replacement, he was done in an hour. We're very happy, we would recommend him to our friends and family, and we won't hesitate to call him for our plumbing needs again.

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David did an excellent job on repairing a leaky pipe which others would not attempt. Was timely and spent additional time to explain various issues to look for in the future. Would highly recommend him for your next job!

4
★★★★☆

David did an excellent job on repairing a leaky pipe which others would not attempt. Was timely and spent additional time to explain various issues to look for in the future. Would highly recommend him for your next job!

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Ripped off my 79 year old mother... charged her 221.00 for a repair that should have cost $100.00. Do not use these guys.

1
★☆☆☆☆

Ripped off my 79 year old mother... charged her 221.00 for a repair that should have cost $100.00. Do not use these guys.

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0 out of 1 people found this review helpful.

Response from this business:

My name is Tamara and I am the Customer Service Manager at Baker Brothers. I would love to speak to you regarding your mothers situation. If she is not 100% satisfied with the service she received, we would like to offer her money back. Please call me at (214) 324-8811. Thank you and I look forward to hearing from you.
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Mark promptly helped me resolve multiple home plumbing issues that had been a problem for some time. His service was efficient and professional. Great guy to deal with! I would recommend him highly.

5
★★★★★

Mark promptly helped me resolve multiple home plumbing issues that had been a problem for some time. His service was efficient and professional. Great guy to deal with! I would recommend him highly.

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1 out of 1 people found this review helpful.

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I would like to say Joe is the BEST . Don;t trust anyone else for your plumbing needs. I called him- he came to my home and explained everything to me first. Job was done to perfection within 2 days of my call.This is my first time doing any kind of review , but I know how many people are afraid to 'call the plumber" Do not hesitate to call Joe. You will be so HAPPY you did. We will continue to use his service in the future!

5
★★★★★

I would like to say Joe is the BEST . Don;t trust anyone else for your plumbing needs. I called him- he came to my home and explained everything to me first. Job was done to perfection within 2 days of my call.This is my first time doing any kind of review , but I know how many people are afraid to 'call the plumber" Do not hesitate to call Joe. You will be so HAPPY you did. We will continue to use his service in the future!

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1 out of 1 people found this review helpful.

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We hired Joe to replace our kitchen sink drain after replacing the sink. We have 50 year old pipes and he was careful and did the job quickly, well, and cleanly. We would definitely hire him again for our plumbing needs and recommend him to others.

5
★★★★★

We hired Joe to replace our kitchen sink drain after replacing the sink. We have 50 year old pipes and he was careful and did the job quickly, well, and cleanly. We would definitely hire him again for our plumbing needs and recommend him to others.

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1 out of 1 people found this review helpful.

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When I turned on my outside hose bib after the winter I didn't think to check the valve for leaks, but leak it did! What a mess. I've used Baker Brothers Plumbing before for a couple small jobs, and once again Pedro did not disappoint! He was able to come over same day, remove the leaking valve and replace it with one of much higher quality. Great work, and reasonable price.

5
★★★★★

When I turned on my outside hose bib after the winter I didn't think to check the valve for leaks, but leak it did! What a mess. I've used Baker Brothers Plumbing before for a couple small jobs, and once again Pedro did not disappoint! He was able to come over same day, remove the leaking valve and replace it with one of much higher quality. Great work, and reasonable price.

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3 out of 3 people found this review helpful.

.

Overpriced to do a simple job. Will not use again.

1
★☆☆☆☆

Overpriced to do a simple job. Will not use again.

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0 out of 1 people found this review helpful.

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Baker Brothers Plumbing did a great job at our house. I would certainly use them again and definitely recommend them others. After I initially called Mark, he called me back right away, and he fit me into his schedule the very next day. He arrived when he said he would, he stuck to the estimate that we talked about on the phone and he did some extra work for me that we hadn't previously discussed. He was careful to cover his shoes when walking inside the house and he was mindful of not damaging the hardwood flooring with any water. He is very professional, courteous and an obviously experienced plumber. He finished the work in a timely manner and cleaned up the mess. I am very pleased with Baker Brothers Plumbing's work.

5
★★★★★

Baker Brothers Plumbing did a great job at our house. I would certainly use them again and definitely recommend them others. After I initially called Mark, he called me back right away, and he fit me into his schedule the very next day. He arrived when he said he would, he stuck to the estimate that we talked about on the phone and he did some extra work for me that we hadn't previously discussed. He was careful to cover his shoes when walking inside the house and he was mindful of not damaging the hardwood flooring with any water. He is very professional, courteous and an obviously experienced plumber. He finished the work in a timely manner and cleaned up the mess. I am very pleased with Baker Brothers Plumbing's work.

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3 out of 3 people found this review helpful.

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This is the second time we have used David for our plumbing needs. We have completely renovated the powder room and had David come in to install the sink and the toilet. David gave us a 1/2-hour window for his arrival and he made it within that time frame!. David is very professional, and does his job quickly and efficiently. I have already booked him for another job, and I would not hesitate to recommend him to anyone. For sure you'll not be disappointed!

4
★★★★☆

This is the second time we have used David for our plumbing needs. We have completely renovated the powder room and had David come in to install the sink and the toilet. David gave us a 1/2-hour window for his arrival and he made it within that time frame!. David is very professional, and does his job quickly and efficiently. I have already booked him for another job, and I would not hesitate to recommend him to anyone. For sure you'll not be disappointed!

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4 out of 4 people found this review helpful.

.

I have used Baker Brothers to replace my broken Sump Pump. Mark came and gave me an estimate and I choose to install a better and stronger pump (water table in my neighbourhood is quite high). Thank you Mark for a great service.

5
★★★★★

I have used Baker Brothers to replace my broken Sump Pump. Mark came and gave me an estimate and I choose to install a better and stronger pump (water table in my neighbourhood is quite high). Thank you Mark for a great service.

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3 out of 3 people found this review helpful.

.

Dwayne was a very professional and knew what he was doing, The work he did was excellent and he was neat and clean. The price was fair and when I need plumbing work gone again. I will be asking for him.

5
★★★★★

Dwayne was a very professional and knew what he was doing, The work he did was excellent and he was neat and clean. The price was fair and when I need plumbing work gone again. I will be asking for him.

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3 out of 3 people found this review helpful.

.

Pedro exhibited a very nice attitude and was so patient. I will be using Baker Brothers again.

5
★★★★★

Pedro exhibited a very nice attitude and was so patient. I will be using Baker Brothers again.

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4 out of 4 people found this review helpful.

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Joe identified the problems very quickly and made sure we understood what was wrong and what he had to do to fix it. We are very satisfied with Joe's friendly and efficient service and would definitely recommend him to others.

5
★★★★★

Joe identified the problems very quickly and made sure we understood what was wrong and what he had to do to fix it. We are very satisfied with Joe's friendly and efficient service and would definitely recommend him to others.

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5 out of 5 people found this review helpful.

.

My first experience with Baker Brothers Plumbing was GREAT ... they really make the extra effort to make their customers happy. GREAT PEOPLE and GREAT WORK.They're very polite and very clean, brings their own mats and towels to clean any mess they made ... so they left my place cleaner than I left it.

5
★★★★★

My first experience with Baker Brothers Plumbing was GREAT ... they really make the extra effort to make their customers happy. GREAT PEOPLE and GREAT WORK.They're very polite and very clean, brings their own mats and towels to clean any mess they made ... so they left my place cleaner than I left it.

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4 out of 4 people found this review helpful.

.

The tech had a very nice attitude and was extremely patient. The work was excellent and I will be using Baker Brothers again.

5
★★★★★

The tech had a very nice attitude and was extremely patient. The work was excellent and I will be using Baker Brothers again.

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4 out of 4 people found this review helpful.

.

I am a repeat customer and as always found the technician to be very informative and able to answer all my questions. I will continue to use them as my plumber.Glad I called Baker Brothers! The work they did was excellent and I will surely use them again.

5
★★★★★

I am a repeat customer and as always found the technician to be very informative and able to answer all my questions. I will continue to use them as my plumber.Glad I called Baker Brothers! The work they did was excellent and I will surely use them again.

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3 out of 3 people found this review helpful.

.

Very professional and extremely helpful. Employee was very courteous and I will definitely use Baker Brothers again.

5
★★★★★

Very professional and extremely helpful. Employee was very courteous and I will definitely use Baker Brothers again.

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3 out of 3 people found this review helpful.

.

BB Plumbing installed a water heater in our home in August 2010. While there were numerous issues with this installation, they were finally resolved and we signed up for the family plan. After 12 months, BB called to schedule their annual "inspection" that comes with the family plan. Upon coming to our home the BB employees informed my wife that both of our outdoor faucets were leaking and need to be repaired.

As an avid yard keeper that hand waters, I am very familiar with these faucets, and upon getting home they were correct, water was now spraying from the faucets like it never had before. I am certain that I would have noticed that not just one, but both of my faucets were not just leaking, but spraying water from the handle the day before when I watered. Upon further examination, I could tell by the tool marks on the faucet and the now cracked mortar that has been on the faucets for years that the washer on the back of the faucet had been loosened. Upon tightening these washers back, magically, the leak stopped.

It would seem the BB wanted $400 from me to fix two problems that I can only assume they caused. This behavior is nothing short of fraudulent, and we are no longer family plan members.

I would avoid these guys as they are expensive and now I know they are also dishonest. There are too many good plumbers out there to mess with an outfit like this.

1
★☆☆☆☆

BB Plumbing installed a water heater in our home in August 2010. While there were numerous issues with this installation, they were finally resolved and we signed up for the family plan. After 12 months, BB called to schedule their annual "inspection" that comes with the family plan. Upon coming to our home the BB employees informed my wife that both of our outdoor faucets were leaking and need to be repaired.

As an avid yard keeper that hand waters, I am very familiar with these faucets, and upon getting home they were correct, water was now spraying from the faucets like it never had before. I am certain that I would have noticed that not just one, but both of my faucets were not just leaking, but spraying water from the handle the day before when I watered. Upon further examination, I could tell by the tool marks on the faucet and the now cracked mortar that has been on the faucets for years that the washer on the back of the faucet had been loosened. Upon tightening these washers back, magically, the leak stopped.

It would seem the BB wanted $400 from me to fix two problems that I can only assume they caused. This behavior is nothing short of fraudulent, and we are no longer family plan members.

I would avoid these guys as they are expensive and now I know they are also dishonest. There are too many good plumbers out there to mess with an outfit like this.

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1 out of 2 people found this review helpful.

Response from this business:

Please call me at 214.324.8811 so we can discuss this. We want to assure you that you are a valuable customer and your feedback is very important to us. Since 1945 our company mission has been customer satisfaction and we take this very seriously. Please call and ask for Connie.
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I called to make an appointment and the service person was on time. Upon arrival I described the issue and he wrote up a quote for over $400. I signed the estimate thinking it would take him several hours to fix the issue. After 30 minutes he left, went to Home Depot to buy $30 worth of PVC and then spent 45 minutes making the repair. In other words MAKE SURE YOU ASK WHAT THE BILLING RATE IS FOR YOUR JOB. I got taken to the cleaners and will not recommend these guys to anyone.

Just short of a scam.

1
★☆☆☆☆

I called to make an appointment and the service person was on time. Upon arrival I described the issue and he wrote up a quote for over $400. I signed the estimate thinking it would take him several hours to fix the issue. After 30 minutes he left, went to Home Depot to buy $30 worth of PVC and then spent 45 minutes making the repair. In other words MAKE SURE YOU ASK WHAT THE BILLING RATE IS FOR YOUR JOB. I got taken to the cleaners and will not recommend these guys to anyone.

Just short of a scam.

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0 out of 1 people found this review helpful.

Response from this business:

Since our plumbers are highly skilled and trained, we expect them to be proficient at their work. We believe your time is valuable. Most of us do not want to pay more to have someone at our home longer because they do not have the skill to do the work efficiently. Please remember we warranty all our work. Would you please call me at 214.324.8811 so we can discuss your concerns more fully because we really care. Ask for Connie.
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Baker Brothers Plumbing has been taking care of my home and business plumbing needs for over five years. Last year they effortlessly installed two tankless hot water heaters in my home and I am thrilled with the results. The staff is always polite, courteous, well-groomed and thorough in their explanation of the problem and the improvements needed.
I also own a coin-operated dog wash and grooming salon. Needless to say, this plumbing equipment leaves most plumbers with a glazed look in their eye. This week I required an assessment of an unusual problem and called to ask if they had a seasoned, commercial specialist who could examine the problem and offer a solution. Jon Freeman was their plumber of choice and what a fine choice that turned out to be. He has had extensive commercial plumbing experienced which proved to be just what I needed. No hit and miss here. He pre-measured the area, told me the job would take about 4 hours, arrived promptly and did the cleanest job ever in just over four hours. If only the remainder of my original plumbing installation has looked like this I wouldn't have needed to call Baker Brothers in the first place. Upon completion Jon reviewed the new installation with me to make certain I knew how to operate all.
I cannot say enough good things about Baker Brothers. When employees tell me they love their job and company I know they work for someone who cares not only about employees but also about customers. This is a family business and it shows. They charge neither too little or too much. If you are looking for cheap work and cheap prices look for someone else. You will get what you pay for. I recommend Baker brothers every chance I get. And who else answers the phone each day with "It's a great day at Baker Brothers, how may I help you?"

5
★★★★★

Baker Brothers Plumbing has been taking care of my home and business plumbing needs for over five years. Last year they effortlessly installed two tankless hot water heaters in my home and I am thrilled with the results. The staff is always polite, courteous, well-groomed and thorough in their explanation of the problem and the improvements needed.
I also own a coin-operated dog wash and grooming salon. Needless to say, this plumbing equipment leaves most plumbers with a glazed look in their eye. This week I required an assessment of an unusual problem and called to ask if they had a seasoned, commercial specialist who could examine the problem and offer a solution. Jon Freeman was their plumber of choice and what a fine choice that turned out to be. He has had extensive commercial plumbing experienced which proved to be just what I needed. No hit and miss here. He pre-measured the area, told me the job would take about 4 hours, arrived promptly and did the cleanest job ever in just over four hours. If only the remainder of my original plumbing installation has looked like this I wouldn't have needed to call Baker Brothers in the first place. Upon completion Jon reviewed the new installation with me to make certain I knew how to operate all.
I cannot say enough good things about Baker Brothers. When employees tell me they love their job and company I know they work for someone who cares not only about employees but also about customers. This is a family business and it shows. They charge neither too little or too much. If you are looking for cheap work and cheap prices look for someone else. You will get what you pay for. I recommend Baker brothers every chance I get. And who else answers the phone each day with "It's a great day at Baker Brothers, how may I help you?"

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1 out of 1 people found this review helpful.

.

What a rip off. Husband made an appointment to get an estimate no mention of the $39.00 fee. When the guys showed up totally blindsided by the fee. Called husband after they left and he called and the woman and she lied and said they ALWAYS mention the fee. Do they record these calls I don't think so. Don't use these people!!!!!! To top it off they were 90 minutes late for the appointment. So not as prompt as the add says!!

1
★☆☆☆☆

What a rip off. Husband made an appointment to get an estimate no mention of the $39.00 fee. When the guys showed up totally blindsided by the fee. Called husband after they left and he called and the woman and she lied and said they ALWAYS mention the fee. Do they record these calls I don't think so. Don't use these people!!!!!! To top it off they were 90 minutes late for the appointment. So not as prompt as the add says!!

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0 out of 1 people found this review helpful.

Response from this business:

You did not mention the nature of your plumbing problem. Our call representatives are trained to explain about the $39 trip charge, but of course, there is always human error, which does not constitute being a rip-off artist. Our calls are recorded and reviewed with our representatives in their continuing training process. Let me assure you, customer satisfaction is very important to us, so please call me at 214.324.8811. My name is Connie and I am over customer service and I would love to talk with you.
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I was so happy with a previous experience with Baker Brothers that I did not hesitate to call them again when I had another problem. And, once again, the job that was performed was so good, I asked the plumber, Mike Salmon, if I could write a review for him and his company. It was so refreshing to have someone who knew his business from all angles. He did an excellent job installing two new faucets on the outside of my house. I now better understand the importance of taking care of hoses, faucets, and staying up to code. He not only is a great plumber, but a great masonary as well. I feel I got a good deal for my money and will refer them to all my friends and family. Job well done Mr. Salmon! You are working for a good company!!

5
★★★★★

I was so happy with a previous experience with Baker Brothers that I did not hesitate to call them again when I had another problem. And, once again, the job that was performed was so good, I asked the plumber, Mike Salmon, if I could write a review for him and his company. It was so refreshing to have someone who knew his business from all angles. He did an excellent job installing two new faucets on the outside of my house. I now better understand the importance of taking care of hoses, faucets, and staying up to code. He not only is a great plumber, but a great masonary as well. I feel I got a good deal for my money and will refer them to all my friends and family. Job well done Mr. Salmon! You are working for a good company!!

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1 out of 1 people found this review helpful.

.

Thank you Baker Brothers for coming out expeditiously and getting my water heater replaced before it started to leak. The plumber was patient and answered all our questions. Now I know that water heaters need to be drained every year. I was so impressed with their warranty. They match their labor with the manufacturer's warranty. I'm a firm believer that you get what you pay for. I wanted a professional plumber that I could depend on and I really feel comfortable that I chose the best. I've already recommended you to my neighbor. Thanks, Baker Brothers.

5
★★★★★

Thank you Baker Brothers for coming out expeditiously and getting my water heater replaced before it started to leak. The plumber was patient and answered all our questions. Now I know that water heaters need to be drained every year. I was so impressed with their warranty. They match their labor with the manufacturer's warranty. I'm a firm believer that you get what you pay for. I wanted a professional plumber that I could depend on and I really feel comfortable that I chose the best. I've already recommended you to my neighbor. Thanks, Baker Brothers.

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1 out of 1 people found this review helpful.

.

Wow! When you think of a "trade" you get jittery, but not for me any more when it comes to my new plumbing company, Baker Brothers. Their TV ads caught my eye, but their workmanship and professional manner have now captured my business from now on. Although I hope I don't have a lot of plumbing problems, I now know who to call if I do. Thanks, for such a good experience!

5
★★★★★

Wow! When you think of a "trade" you get jittery, but not for me any more when it comes to my new plumbing company, Baker Brothers. Their TV ads caught my eye, but their workmanship and professional manner have now captured my business from now on. Although I hope I don't have a lot of plumbing problems, I now know who to call if I do. Thanks, for such a good experience!

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I can't praise Baker Brothers Plumbing enough for the work they did repairing my sewer leak. I had no idea what to expect and was nervous about having my floor jackhammered. Instead, I was profoundly amazed and impressed with their expertise and professionalism.They arrived on time, finished the job when they said they would, and thoroughly cleaned up afterwards - in all, they treated my home like it was theirs. Thank you, Baker Brothers. Not only will you be my plumber for life, but I will continue to recommend you to my family and friends!

5
★★★★★

I can't praise Baker Brothers Plumbing enough for the work they did repairing my sewer leak. I had no idea what to expect and was nervous about having my floor jackhammered. Instead, I was profoundly amazed and impressed with their expertise and professionalism.They arrived on time, finished the job when they said they would, and thoroughly cleaned up afterwards - in all, they treated my home like it was theirs. Thank you, Baker Brothers. Not only will you be my plumber for life, but I will continue to recommend you to my family and friends!

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1 out of 1 people found this review helpful.

.

WOW!!! I just had Baker Brothers come out and unstop my sewer line and was floored by the great customer service I received. They not only got the line unstopped but also ran a camera through the lines and let me know what was causing the stoppage. This is a top notch company and would definately recommend them to all my friends and family.

5
★★★★★

WOW!!! I just had Baker Brothers come out and unstop my sewer line and was floored by the great customer service I received. They not only got the line unstopped but also ran a camera through the lines and let me know what was causing the stoppage. This is a top notch company and would definately recommend them to all my friends and family.

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One Saturday had a leak under my kitchen sink, so decided to go on line to find a plumber. I checked this site to see what people had to say about different plumbing companies. I then called a few that had good reviews to see what the cost would be and if I could someone out to fix the problem. The young lady that answered the phone was very helpful and informed. She told me I could get someone out that day but would be $200 fee to get a licensed plumber to come out to give me price and fix problem. She asked me how bad the leak was and informed me if I could wait until Monday she would be happy to put me on the books to have a licensed plumber to come out for $39 fee that would be waived if I had them do the job. She suggested I put a bowl or bucket under my sink to catch the water that was dripping and if the leak was major to turn the water off outside until it could be fixed so no damage would be done from the leaking water. I called a few other companies and they were pricing me like $150 for the first hr plus additional charge for each hr after that. Didn??t offer me any help on the phone and they were the plumber. Some I left messages to have someone call me back later to give me high price and again no help given on the phone or suggestion of getting someone to come out Monday. So needless to say I called back that plumbing company that was so helpful and really listened to me and my problem and scheduled them to come out that next Monday. They called me prior to coming out and were on time fixed the job for a reasonable price and was very thoughtful professional and friendly.
So Thank You Baker Brothers for having such a wonderful group of employees on your team?.

5
★★★★★

One Saturday had a leak under my kitchen sink, so decided to go on line to find a plumber. I checked this site to see what people had to say about different plumbing companies. I then called a few that had good reviews to see what the cost would be and if I could someone out to fix the problem. The young lady that answered the phone was very helpful and informed. She told me I could get someone out that day but would be $200 fee to get a licensed plumber to come out to give me price and fix problem. She asked me how bad the leak was and informed me if I could wait until Monday she would be happy to put me on the books to have a licensed plumber to come out for $39 fee that would be waived if I had them do the job. She suggested I put a bowl or bucket under my sink to catch the water that was dripping and if the leak was major to turn the water off outside until it could be fixed so no damage would be done from the leaking water. I called a few other companies and they were pricing me like $150 for the first hr plus additional charge for each hr after that. Didn??t offer me any help on the phone and they were the plumber. Some I left messages to have someone call me back later to give me high price and again no help given on the phone or suggestion of getting someone to come out Monday. So needless to say I called back that plumbing company that was so helpful and really listened to me and my problem and scheduled them to come out that next Monday. They called me prior to coming out and were on time fixed the job for a reasonable price and was very thoughtful professional and friendly.
So Thank You Baker Brothers for having such a wonderful group of employees on your team?.

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About 6 weeks ago I had them replace my gas hot water heater and they arrived promplty and did the work for about $300 more than anyone else I later discovered. They were supposed to come back last Friday afternoon to finish the connection of the drain pan to the outside of the house. I waited at home but they never showed up and didn't call.

2
★★☆☆☆

About 6 weeks ago I had them replace my gas hot water heater and they arrived promplty and did the work for about $300 more than anyone else I later discovered. They were supposed to come back last Friday afternoon to finish the connection of the drain pan to the outside of the house. I waited at home but they never showed up and didn't call.

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.

Absolutely amazing customer service!! I called Baker Brothers Plumbing for my outside faucet to be repaired and they had someone at my house immediately. Our technician was prompt, informative and fixed our faucet in no time at all. Best part, very reasonably priced.

Great Job Baker Brothers!!

5
★★★★★

Absolutely amazing customer service!! I called Baker Brothers Plumbing for my outside faucet to be repaired and they had someone at my house immediately. Our technician was prompt, informative and fixed our faucet in no time at all. Best part, very reasonably priced.

Great Job Baker Brothers!!

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.

Baker Brothers has done many plumbing projects at my home that include installing a new tankless hot water system, comfort height toilets, faucets, shower valves/heads, washing machine valve box and a yard service for sewage line clean out. I am highly impressed with thier service and cleanliness of their work. The techinicians are always polite/knowledgeable and the office staff always responds to my calls in a timely fashion. I would highly recommend any of their services to anyone needing plumbing repairs or service.

5
★★★★★

Baker Brothers has done many plumbing projects at my home that include installing a new tankless hot water system, comfort height toilets, faucets, shower valves/heads, washing machine valve box and a yard service for sewage line clean out. I am highly impressed with thier service and cleanliness of their work. The techinicians are always polite/knowledgeable and the office staff always responds to my calls in a timely fashion. I would highly recommend any of their services to anyone needing plumbing repairs or service.

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.

They came out to work on my water heater. They gave me pricing for several options, and didn't try to "pressure" me into any of them, which I appreciated. I ended up getting a tankless. Their pricing was pretty decent, but when you figure in their warranty, it actually was quite excellent - nobody else was willing to warranty both the parts and the service like they do. While the tech was there he looked at couple other things for me, and gave me pricing, which was nice - now I can budget for them. He did the work on the tankless and left everything in great shape - he even wore shoe covers when coming in and out of the house. Looking forward to using them again on other projects - I feel like I can trust them to do what they say, and not oversell me on anything.

5
★★★★★

They came out to work on my water heater. They gave me pricing for several options, and didn't try to "pressure" me into any of them, which I appreciated. I ended up getting a tankless. Their pricing was pretty decent, but when you figure in their warranty, it actually was quite excellent - nobody else was willing to warranty both the parts and the service like they do. While the tech was there he looked at couple other things for me, and gave me pricing, which was nice - now I can budget for them. He did the work on the tankless and left everything in great shape - he even wore shoe covers when coming in and out of the house. Looking forward to using them again on other projects - I feel like I can trust them to do what they say, and not oversell me on anything.

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We had the valve for the water supply to the whole house get stuck in the closed position at 4:30pm on a Saturday afternoon. The entire Baker Brothers team (telephone receptionist through extremely professional and competent plumber) immediately swun into action and we were 'back in business' with full restoration of water before 8pm that same night.

I'm not using anyone else....the entire team was terrific.

5
★★★★★

We had the valve for the water supply to the whole house get stuck in the closed position at 4:30pm on a Saturday afternoon. The entire Baker Brothers team (telephone receptionist through extremely professional and competent plumber) immediately swun into action and we were 'back in business' with full restoration of water before 8pm that same night.

I'm not using anyone else....the entire team was terrific.

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Details of Experience:
Fantastic service!!!! What an outstanding company! Have dealt with other companies in years past and never, never has any plumbing company even come close to this level of service and professionalism. The representative service technician, Mike Salmon, has now done several big jobs for me at my home, and each time the service is better than I could have possibly expected. If there was gold metal or Grammy for plumbing technician, I would definitely have to nominate Mike Salmon and Baker Brothers Plumbing--outstanding job. I woke up to the sound of a loud popping noise and quickly discovered I had a burst pipe on the second floor and water was rushing into my bedroom below at a high rate of speed. My first call was to Baker Brothers because they have done work for me before. They suggested I call the fire department to turn off the water (ice was covering ground and I didn't know where the water cutoff was for sure) until their technician could get to my house. This turned out to be a brilliant suggestion. The fire department arrived in about 5 minutes and got the water turned off. Within only a few minutes more, my doorbell rang and it was Mike Salmon from Baker Brothers Plumbing. Having worked with him before, I was EXTREMELY happy that he was the technician dispatched. Mike quickly began working by sizing up the situation and trying to determine the best course of action--the leak had to be located, and this would require breaking tiles, removing tub, etc. Mike Salmon is an expert at finding the BEST way of locating a leak, while minimizing the damage to the home. Brilliant, brilliant, brilliant work!!!! Bravo!!!!! I would highly recommend Baker Brothers to ANYONE who needs plumbing of any kind.

5
★★★★★

Details of Experience:
Fantastic service!!!! What an outstanding company! Have dealt with other companies in years past and never, never has any plumbing company even come close to this level of service and professionalism. The representative service technician, Mike Salmon, has now done several big jobs for me at my home, and each time the service is better than I could have possibly expected. If there was gold metal or Grammy for plumbing technician, I would definitely have to nominate Mike Salmon and Baker Brothers Plumbing--outstanding job. I woke up to the sound of a loud popping noise and quickly discovered I had a burst pipe on the second floor and water was rushing into my bedroom below at a high rate of speed. My first call was to Baker Brothers because they have done work for me before. They suggested I call the fire department to turn off the water (ice was covering ground and I didn't know where the water cutoff was for sure) until their technician could get to my house. This turned out to be a brilliant suggestion. The fire department arrived in about 5 minutes and got the water turned off. Within only a few minutes more, my doorbell rang and it was Mike Salmon from Baker Brothers Plumbing. Having worked with him before, I was EXTREMELY happy that he was the technician dispatched. Mike quickly began working by sizing up the situation and trying to determine the best course of action--the leak had to be located, and this would require breaking tiles, removing tub, etc. Mike Salmon is an expert at finding the BEST way of locating a leak, while minimizing the damage to the home. Brilliant, brilliant, brilliant work!!!! Bravo!!!!! I would highly recommend Baker Brothers to ANYONE who needs plumbing of any kind.

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I work in a hair salon and our hot water heater wasn't working properly so we called Baker Brothers to come out and help get it fixed.

Their technician arrived in the late morning and spent the entire day at the salon. The problem was still not fixed when he left and the bill was over $1000. At 3:30 in the afternoon, after flushing both our tanks and replacing a regulator on the roof, he let us know that there was no gas getting to the heater and that we needed to call the gas company. The plumber left the salon right as the man from the gas company arrived and after being here for only ten minutes the gas company diagnosed the problem.

Apparently, the error message showing on the heater itself specifically meant the heater was not receiving any gas. Baker Brothers told us they were sending a specialist and we were incredibly unsatisfied with his level of knowledge and professionalism. Instead of checking the gas from the start, he spent the entire day giving us the run-around and racking up a bill.

However, after being made aware of our experience with them, Baker Brothers did not charge us for the work in an effort to make ammends. We appreciate and are satisfied with their attempt to make it right.

2
★★☆☆☆

I work in a hair salon and our hot water heater wasn't working properly so we called Baker Brothers to come out and help get it fixed.

Their technician arrived in the late morning and spent the entire day at the salon. The problem was still not fixed when he left and the bill was over $1000. At 3:30 in the afternoon, after flushing both our tanks and replacing a regulator on the roof, he let us know that there was no gas getting to the heater and that we needed to call the gas company. The plumber left the salon right as the man from the gas company arrived and after being here for only ten minutes the gas company diagnosed the problem.

Apparently, the error message showing on the heater itself specifically meant the heater was not receiving any gas. Baker Brothers told us they were sending a specialist and we were incredibly unsatisfied with his level of knowledge and professionalism. Instead of checking the gas from the start, he spent the entire day giving us the run-around and racking up a bill.

However, after being made aware of our experience with them, Baker Brothers did not charge us for the work in an effort to make ammends. We appreciate and are satisfied with their attempt to make it right.

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Had a leak under my counter in the kitchen. We had been smelling a wierd smell for a couple of weeks. We found it today, called Baker Brothers. Person i talked to, I think Tamara was super nice, got a guy out right away, called us when he was on his wa. Got the problem fixed pretty quick, and also pointed out a couple of things he could also fix while he was here that he went ahead and did. Have used the Brothers a couple of times, always a good experience. Total ticket $254.00.

5
★★★★★

Had a leak under my counter in the kitchen. We had been smelling a wierd smell for a couple of weeks. We found it today, called Baker Brothers. Person i talked to, I think Tamara was super nice, got a guy out right away, called us when he was on his wa. Got the problem fixed pretty quick, and also pointed out a couple of things he could also fix while he was here that he went ahead and did. Have used the Brothers a couple of times, always a good experience. Total ticket $254.00.

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Called them out to fix an outside faucet. Do to a problem with the access panel to the crawl space he was not going to be able to fix my faucet. When he was leaving after spending no more than 5 minutes at my house he tried to charge me $40 for coming out. I refused to pay it because no one told me about a $40 charge just to have them come out an look at it. Had they not tried to rip me off with that charge I would have called them back when the problem with the crawl space door was fixed. Now I'll never call them back for anything.

1
★☆☆☆☆

Called them out to fix an outside faucet. Do to a problem with the access panel to the crawl space he was not going to be able to fix my faucet. When he was leaving after spending no more than 5 minutes at my house he tried to charge me $40 for coming out. I refused to pay it because no one told me about a $40 charge just to have them come out an look at it. Had they not tried to rip me off with that charge I would have called them back when the problem with the crawl space door was fixed. Now I'll never call them back for anything.

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Response from this business:

Help me fix it! If you could call me I can look up your call in the computer and try to find out why they did not properly communicate the charges. We do charge a small $39 service fee, which is waved if you do the work. The phone representatives should have done a better job explaining the charges so you where not blind-sided. We usually do not offer free estimate because a lot of cost are involved with getting a qualified tech to your home: gas, labor, etc. Most companies that offer free estimates are commission paid salesman or charge you their cost for everyone's failed estimates. We like to send a Lic. plumber not a salesman to your home and feel the fair thing is for you to only pay for the cost incurred on your job. Sorry for all the confusion and that you felt mistreated. Please let me make it up to you and call me at 214-324-8811, so I can discuss with you further. Thanks, Jimmie Dale President