Will Fix It San Antonio

★★★☆☆
Call Today to Make an Appointment!
  • 1920 Grandstand Dr.

    San Antonio, TX 78238

    Map & Directions
  • 210-306-4257

2.5556 27
Hi! Sign in to let us know how Will Fix It San Antonio was?
Write a Review
.

I called them because my AC broke. They told me I needed a dual capacitor and they charged me $250 plus the visit to replace it. Then I found out that the capacitor itself only costs about $20, and that other local companies only charge about $100 to replace it! Then 2 months later I had to call them again because my AC was not working again. The new technician said that the problem was a leak and that he didn??t know why the first guy didn't see when he fixed the capacitor. Anyways, they wanted me to pay $230 more to fix a problem that had been there since the beginning. I asked for a discount because of the inconvenience and they said NO. The lady I spoke with was very rude and blamed the whole thing on me. Bottom line, they provide a horrible service and they are very expensive compared to other local companies. Be aware.

0
★☆☆☆☆

I called them because my AC broke. They told me I needed a dual capacitor and they charged me $250 plus the visit to replace it. Then I found out that the capacitor itself only costs about $20, and that other local companies only charge about $100 to replace it! Then 2 months later I had to call them again because my AC was not working again. The new technician said that the problem was a leak and that he didn??t know why the first guy didn't see when he fixed the capacitor. Anyways, they wanted me to pay $230 more to fix a problem that had been there since the beginning. I asked for a discount because of the inconvenience and they said NO. The lady I spoke with was very rude and blamed the whole thing on me. Bottom line, they provide a horrible service and they are very expensive compared to other local companies. Be aware.

.

Initially these guys did a great job on a plumbing issue I had.......... so I purchased their heating/AC/plumbing preventative maintenance contract. BAD idea!!!! They found a leak on a temperature and pressure valve on my hot water heater, but since I have a home warranty, we had to schedule with a different technician. Now, they did offer to fix it for about $160 with the first guy - but I figured why spend extra? So, when the second guy came out 2 days later - he said there was no leak but there was a $60 charge for the service call! UNBELIEVABLE! I'm just happy I'm only forced to pay the $60 --- looks like I "SAVED" myself about $100 for a repair that didn't need to be made. I've called the company and written a letter --- but I'm still out $60 (plus my time). I wish I had read reviews of this place before I signed up for their maintenance service. Needless to say, they can come inspect -- but I'll get another company to do any work!!! And when my paid for contract is finished - I'll find a place that stands behind their work. Hope you learn from my mistake and save yourself some money and hassle!!!!

0
★☆☆☆☆

Initially these guys did a great job on a plumbing issue I had.......... so I purchased their heating/AC/plumbing preventative maintenance contract. BAD idea!!!! They found a leak on a temperature and pressure valve on my hot water heater, but since I have a home warranty, we had to schedule with a different technician. Now, they did offer to fix it for about $160 with the first guy - but I figured why spend extra? So, when the second guy came out 2 days later - he said there was no leak but there was a $60 charge for the service call! UNBELIEVABLE! I'm just happy I'm only forced to pay the $60 --- looks like I "SAVED" myself about $100 for a repair that didn't need to be made. I've called the company and written a letter --- but I'm still out $60 (plus my time). I wish I had read reviews of this place before I signed up for their maintenance service. Needless to say, they can come inspect -- but I'll get another company to do any work!!! And when my paid for contract is finished - I'll find a place that stands behind their work. Hope you learn from my mistake and save yourself some money and hassle!!!!

.

We have insurance on our house plan we had AC problems they sent out Will fix it.They have been out three times we have gone 5 days without AC they are suppose to come out today between 8 to 12 we place a call yesterday wanting to speak to a superviser they were in a meeting all day they called back at 4 olock to say they were busy in a meeting sadly thie response was that they dont care about thier customers.Inside the house it has been 105 degrees.Iwill place a call to the news about how they have taken care of thier customers let the deffenders look into thier poor service

0
★☆☆☆☆

We have insurance on our house plan we had AC problems they sent out Will fix it.They have been out three times we have gone 5 days without AC they are suppose to come out today between 8 to 12 we place a call yesterday wanting to speak to a superviser they were in a meeting all day they called back at 4 olock to say they were busy in a meeting sadly thie response was that they dont care about thier customers.Inside the house it has been 105 degrees.Iwill place a call to the news about how they have taken care of thier customers let the deffenders look into thier poor service

.

This was my first experience with Will Fix It and they did an excellent job. The plumber showed up right on time and was very courteous and friendly. My problem was diagnosed right away and he fixed it quickly. He even cleaned up very thoroughly after himself, (not that he made a mess). I wouldn't hesitate to call them again.

2
★★★★★

This was my first experience with Will Fix It and they did an excellent job. The plumber showed up right on time and was very courteous and friendly. My problem was diagnosed right away and he fixed it quickly. He even cleaned up very thoroughly after himself, (not that he made a mess). I wouldn't hesitate to call them again.

.

Will Fix It was a very good experience for us. Great customer service for appt set-up. Tech was on time, courteous, neat, efficient, and the cost was very reasonable. We'll use them every time for plumbing needs!

2
★★★★★

Will Fix It was a very good experience for us. Great customer service for appt set-up. Tech was on time, courteous, neat, efficient, and the cost was very reasonable. We'll use them every time for plumbing needs!

.

We have been using Will Fix It since 2003 when we needed to replace the heating/cooling system in our new home. They responded to an urgent call quickly and provided quality service. Each year, we have called upon them to maintain our unit as well as other needs. Recently, I needed a plumber to come and install a water softener; ended up purchasing a new hot water heater as well The service by the technician that did the work was above and beyond expectations. I will continue calling on Will Fix It for all my household needs.

2
★★★★★

We have been using Will Fix It since 2003 when we needed to replace the heating/cooling system in our new home. They responded to an urgent call quickly and provided quality service. Each year, we have called upon them to maintain our unit as well as other needs. Recently, I needed a plumber to come and install a water softener; ended up purchasing a new hot water heater as well The service by the technician that did the work was above and beyond expectations. I will continue calling on Will Fix It for all my household needs.

.

This is the first time, in a VERY LONG time, that a company made me feel like a customer they cared about. The three technicians that took care of two separate services in my home were courteous, professional and very informative. They were careful to clean everything when they finished and they made sure I understood the warranties. The services were provided when it was convenient for me and that was very much appreciated.

I solicited four locally advertising contractors and Will Fix It provided the services I needed immediately and had the best warranties.

I know who I am going to call for any future services..Will Fix It.

2
★★★★★

This is the first time, in a VERY LONG time, that a company made me feel like a customer they cared about. The three technicians that took care of two separate services in my home were courteous, professional and very informative. They were careful to clean everything when they finished and they made sure I understood the warranties. The services were provided when it was convenient for me and that was very much appreciated.

I solicited four locally advertising contractors and Will Fix It provided the services I needed immediately and had the best warranties.

I know who I am going to call for any future services..Will Fix It.

Pros: Exceptional service and professional technicians

Cons: N/A

.

We had an issue with one of our bathrooms and contacted willfixit. Their response time was excellent -they showed up when they said they would. Their representatice ( Carlos Coppins ) was helpful,professional,pleasant and genuinely took pride in what he did. He provided follow up information should we have continuing problems. He made the experience bearable.

Jim O'Brien

2
★★★★★

We had an issue with one of our bathrooms and contacted willfixit. Their response time was excellent -they showed up when they said they would. Their representatice ( Carlos Coppins ) was helpful,professional,pleasant and genuinely took pride in what he did. He provided follow up information should we have continuing problems. He made the experience bearable.

Jim O'Brien

Pros: wonderful and polite customer service

Cons: none

.

Dispatcher said they could not send anyone until the next day. We explained we needed emergency service. She then said they would send someone out within the next 3 hours. We called to check on status after 2 hours and the person that answered said they were not in same city and that our local office was closed & everyone had gone home.

At the very least they could have called to let us know they'd made a promise they could not keep.

Not recommended at all! I would not even give them the 1 star rating but that was the lowest it would accept.

0
★☆☆☆☆

Dispatcher said they could not send anyone until the next day. We explained we needed emergency service. She then said they would send someone out within the next 3 hours. We called to check on status after 2 hours and the person that answered said they were not in same city and that our local office was closed & everyone had gone home.

At the very least they could have called to let us know they'd made a promise they could not keep.

Not recommended at all! I would not even give them the 1 star rating but that was the lowest it would accept.

Pros: Someone answered the phone at 6pm

Cons: They didn't show up.

.

replacing two 17 year old a/c systems that have been having issues repeatedly over the last several years. I called for five bids, 1 company never called me back, two companies had outrageously high bids and Will Fix It was the one who worked hard to win the business. The warranties were excellent and the representative provided reasonable, cost saving options without pushing me to buy upgrades. This is the second time I have bought an a/c from them.. The work was completed quickly by a hard working and conscientious crew. I would recommend them to everyone.

2
★★★★★

replacing two 17 year old a/c systems that have been having issues repeatedly over the last several years. I called for five bids, 1 company never called me back, two companies had outrageously high bids and Will Fix It was the one who worked hard to win the business. The warranties were excellent and the representative provided reasonable, cost saving options without pushing me to buy upgrades. This is the second time I have bought an a/c from them.. The work was completed quickly by a hard working and conscientious crew. I would recommend them to everyone.

Pros: Price, warranties, professional service

Cons: none so far

.

With much trepidation I called Will Fix It to come out and give me an estimate to replace my 20 year old cooling and heating unit. The salesman was very saavy and explained that there was a trade-off between cost of the unit and cost savings over time. He explained what a SEER rating is and what tonnage meant. The guy didn't treat me like an idiot and took the time to explain to me my options. A lot better experience than the last time I went shopping for a car!

The installation only took half a day to complete. Considering that the unit was upstairs in a narrow closet, I thought they might have some problems. They did not. I was very impressed that the first thing they did when entering my house was to put down protection on our floors. They even checked out the duckwork in my attic for me and saw that I had a couple that needed to be replaced. I knew that, but wanted to see if they would bring it to my attention. They did, and they replaced them.

All in all I had a great experience with Will Fix It and would strongly recommend them to anyone for their heating and air conditioning needs. I almost can't wait to have a plumbing problem to see how well they do with that. I definitely feel I got my money's worth, and my new system runs great! I cannot believe how quiet it is. And my first utility bill is already reflecting some savings from having a more energy efficient unit. Thank you, Will Fix It!

2
★★★★★

With much trepidation I called Will Fix It to come out and give me an estimate to replace my 20 year old cooling and heating unit. The salesman was very saavy and explained that there was a trade-off between cost of the unit and cost savings over time. He explained what a SEER rating is and what tonnage meant. The guy didn't treat me like an idiot and took the time to explain to me my options. A lot better experience than the last time I went shopping for a car!

The installation only took half a day to complete. Considering that the unit was upstairs in a narrow closet, I thought they might have some problems. They did not. I was very impressed that the first thing they did when entering my house was to put down protection on our floors. They even checked out the duckwork in my attic for me and saw that I had a couple that needed to be replaced. I knew that, but wanted to see if they would bring it to my attention. They did, and they replaced them.

All in all I had a great experience with Will Fix It and would strongly recommend them to anyone for their heating and air conditioning needs. I almost can't wait to have a plumbing problem to see how well they do with that. I definitely feel I got my money's worth, and my new system runs great! I cannot believe how quiet it is. And my first utility bill is already reflecting some savings from having a more energy efficient unit. Thank you, Will Fix It!

Pros: Knowledgeable staff, professional and courteous

Cons: Did not have a plumbing problem they could also fix

.

Can??t say enough great things about Will Fix It. Purchased a water softener and water heater and everyone was great from the girl that answered the phone to the two plumbers that did the work. They were some of the neatest and clean guys I had in my home. The price was more then I expected but lower then two other estimates I got. I have been using them for several years for my A/C unit but this is the first time I used them for plumbing. Not the cheapest in town but in my opinion simply the ??BEST?. I wish I bought a water softener years ago it is wonderful.

2
★★★★★

Can??t say enough great things about Will Fix It. Purchased a water softener and water heater and everyone was great from the girl that answered the phone to the two plumbers that did the work. They were some of the neatest and clean guys I had in my home. The price was more then I expected but lower then two other estimates I got. I have been using them for several years for my A/C unit but this is the first time I used them for plumbing. Not the cheapest in town but in my opinion simply the ??BEST?. I wish I bought a water softener years ago it is wonderful.

Pros: Great people and service

Cons: none

.

I should of read the reviews before I purchased a $4800 water softener with this company. The salesman was quick to collect the money and leave. He left two employees in my home for 7-8 hours to install the water softener. They forgot to drain my water heater as outlined in the bid. AND I learned that several pieces of my husband's electrical tools are missing. Is it coincidence that two of Will Fix It's employees were the last people in my gargae installing the water softener? So far the response from the company is that "they'll look for our tools on their trucks." Yeah right! Beware and do not leave the employees unattended.

0
★☆☆☆☆

I should of read the reviews before I purchased a $4800 water softener with this company. The salesman was quick to collect the money and leave. He left two employees in my home for 7-8 hours to install the water softener. They forgot to drain my water heater as outlined in the bid. AND I learned that several pieces of my husband's electrical tools are missing. Is it coincidence that two of Will Fix It's employees were the last people in my gargae installing the water softener? So far the response from the company is that "they'll look for our tools on their trucks." Yeah right! Beware and do not leave the employees unattended.

Pros: good salesmen

Cons: overpriced

.

These guys sent a service repairman to take a look at my water heater that stopped working. This was to be a service call as part of my home warranty. I knew all the water heater needed was a new thermocouple. I simply used the internet to diagnose the problem. Hell, I did half the work for them and even told the repairman the likely problem.

So this guy comes over, takes a look at the brand (State Waterheater) and proceeded to tell me that: (1) nobody stocks their parts (2) I would have to order an entire new assembly including gas valve thermostat, igniter button, pilot tube, manifold tube, thermocouple, blah, blah, blah, (3) I would have to order the parts myself because the heater was under warranty (4) that a universal thermocouple would definitely not work with "this model" (5) and that, if they installed my ordered parts, they would have to charge more money on top of the service call (in which he informed what he couldn't do anything in addition to all his infinite wisdom about the water heater manufacturer market). When I told him that I'm not paying him for telling me that he can't do anything he said that was fine, he was going to get paid by the warranty company anyway, it was no big deal and that I was still going to have to figure out a way to order and install all those parts. So I took his advice, went to Home Depot after he left with a couple of buddies, bought a $10 thermocouple, installed it, and spent the rest of the evening watch NBA basketball. And my wife and kids are happy as clams to have hot water for showers.

These guys are amateurs posing as professionals! You only get one chance to make a good impression.

0
★☆☆☆☆

These guys sent a service repairman to take a look at my water heater that stopped working. This was to be a service call as part of my home warranty. I knew all the water heater needed was a new thermocouple. I simply used the internet to diagnose the problem. Hell, I did half the work for them and even told the repairman the likely problem.

So this guy comes over, takes a look at the brand (State Waterheater) and proceeded to tell me that: (1) nobody stocks their parts (2) I would have to order an entire new assembly including gas valve thermostat, igniter button, pilot tube, manifold tube, thermocouple, blah, blah, blah, (3) I would have to order the parts myself because the heater was under warranty (4) that a universal thermocouple would definitely not work with "this model" (5) and that, if they installed my ordered parts, they would have to charge more money on top of the service call (in which he informed what he couldn't do anything in addition to all his infinite wisdom about the water heater manufacturer market). When I told him that I'm not paying him for telling me that he can't do anything he said that was fine, he was going to get paid by the warranty company anyway, it was no big deal and that I was still going to have to figure out a way to order and install all those parts. So I took his advice, went to Home Depot after he left with a couple of buddies, bought a $10 thermocouple, installed it, and spent the rest of the evening watch NBA basketball. And my wife and kids are happy as clams to have hot water for showers.

These guys are amateurs posing as professionals! You only get one chance to make a good impression.

Cons: Conmen on Staff

.

I called the company that installed my system to checkout why the a/c was only running on high speed, not 2 after getting a diagnosis from someone else. I guess they are now part of Will Fixit. They told me that if it was under warranty I wouldn't have to pay anything for labor or parts and nothing about a diagnostic fee. It was under warranty for parts but not labor. No mention of that. Guy came out that day, was pretty short and and didn't seem to want to talk to me about my concerns (I am out of town and was on the phone with him) He gave me a different diagnosis, and told me he would call the next day with the cost estimate. It needed a part that would cost $700 which I wouldn't have to pay, abd would take a couple of hours to install, but the labor would be $450 They estimate the cost by marking up the part and dividing by half and thats what it costs for labor OMG! At $75 an hour for labor with more ethical repair people that was more than double what it should have cost. In addition to the diagnostic fee of $70 he was trying to tell me I owed another $75 for him going to pick up the part before he called to give me the estimate. I told him thanks but no thanks, and while I don't even think I should pay the diagnostic fee since I was not given that information, I was willing to do that, but I would not even consider paying for picking up a part he wasn't authorized to put in yet. I called my regular mom and pop shop guy and he'll do it for $150, a couple of hours labor.
Update: I spoke to the guy I had out there before Will fixit tech came out; he told me the part that will fixit said I needed had just been replaced last week when they came out. So it was NOT diagnosed properly after all. I am now waiting for my third diagnosis!

0
★☆☆☆☆

I called the company that installed my system to checkout why the a/c was only running on high speed, not 2 after getting a diagnosis from someone else. I guess they are now part of Will Fixit. They told me that if it was under warranty I wouldn't have to pay anything for labor or parts and nothing about a diagnostic fee. It was under warranty for parts but not labor. No mention of that. Guy came out that day, was pretty short and and didn't seem to want to talk to me about my concerns (I am out of town and was on the phone with him) He gave me a different diagnosis, and told me he would call the next day with the cost estimate. It needed a part that would cost $700 which I wouldn't have to pay, abd would take a couple of hours to install, but the labor would be $450 They estimate the cost by marking up the part and dividing by half and thats what it costs for labor OMG! At $75 an hour for labor with more ethical repair people that was more than double what it should have cost. In addition to the diagnostic fee of $70 he was trying to tell me I owed another $75 for him going to pick up the part before he called to give me the estimate. I told him thanks but no thanks, and while I don't even think I should pay the diagnostic fee since I was not given that information, I was willing to do that, but I would not even consider paying for picking up a part he wasn't authorized to put in yet. I called my regular mom and pop shop guy and he'll do it for $150, a couple of hours labor.
Update: I spoke to the guy I had out there before Will fixit tech came out; he told me the part that will fixit said I needed had just been replaced last week when they came out. So it was NOT diagnosed properly after all. I am now waiting for my third diagnosis!

Pros: diagnosed problem correctly (I think?)

Cons: High labor cost ,not by the hour

.

My neighbor chose this company (known for its less-than-ethical business practices) to repair his A/C system. While they were here over a 3 day period one of the many large trucks that were on site ran into my limestone wall in front of my house. Several large chunks of limestone chipped off. I work from home and saw the whole thing...including later when another employee walked up and snickered when he saw the damage. These employees are so poorly trained that they didn't even come to my door to apologize and tell me they'll "fixit." Apparently they're only "willfixit" in their terrible TV ads. In real life they have a really hard time fixing anything. This happened 2 months ago and I still have been unable to get this company to repair the damage. I have NEVER received an apology for my trouble or time wasted for this event...much less an apology for destroying a limestone wall which is part of my historic home in a historic district. Do not hire these people...ever.

0
★☆☆☆☆

My neighbor chose this company (known for its less-than-ethical business practices) to repair his A/C system. While they were here over a 3 day period one of the many large trucks that were on site ran into my limestone wall in front of my house. Several large chunks of limestone chipped off. I work from home and saw the whole thing...including later when another employee walked up and snickered when he saw the damage. These employees are so poorly trained that they didn't even come to my door to apologize and tell me they'll "fixit." Apparently they're only "willfixit" in their terrible TV ads. In real life they have a really hard time fixing anything. This happened 2 months ago and I still have been unable to get this company to repair the damage. I have NEVER received an apology for my trouble or time wasted for this event...much less an apology for destroying a limestone wall which is part of my historic home in a historic district. Do not hire these people...ever.

Pros: Zero

Cons: When they damage your property no one comes and tells you

.

American home shield has sent them to our house twice and the only thing they have done for us is take a check for a service call. The first time they wanted several thousand dollars to repair a few pin hole leaks in my laundry room. After I refused, I had another plumber fix it and put in a pressure regulater for less than $500.00.
The LAST time they came to my house they wanted approx. $1,200.00 to replace a hot water heater. Good old Sears replaced it for less than $700.00. After getting no help from American Homeshield or Willfixit I will no longer do business with either

0
★☆☆☆☆

American home shield has sent them to our house twice and the only thing they have done for us is take a check for a service call. The first time they wanted several thousand dollars to repair a few pin hole leaks in my laundry room. After I refused, I had another plumber fix it and put in a pressure regulater for less than $500.00.
The LAST time they came to my house they wanted approx. $1,200.00 to replace a hot water heater. Good old Sears replaced it for less than $700.00. After getting no help from American Homeshield or Willfixit I will no longer do business with either

Pros: none

Cons: salesmen nor repair men

.

We called to have a capacitor replaced, apparently the most common problem with air conditioners. We were charged $311.10 -- when I looked for the part on the Internet, the average price for the model used was $30.

The service technician spent less than 10 minutes here fixing the problem, which may have been under warranty, but they never told us it may have been covered. We learned of the warranty option when we called a family owned company for the same repair on a separate unit.

Disappointed with sales orientation -- Call around first. We use a family owned company now.

0
★☆☆☆☆

We called to have a capacitor replaced, apparently the most common problem with air conditioners. We were charged $311.10 -- when I looked for the part on the Internet, the average price for the model used was $30.

The service technician spent less than 10 minutes here fixing the problem, which may have been under warranty, but they never told us it may have been covered. We learned of the warranty option when we called a family owned company for the same repair on a separate unit.

Disappointed with sales orientation -- Call around first. We use a family owned company now.

Pros: professional, knowledgeable

Cons: expensive, dishonest

.

I hoped "Will Fix It" would be able to do my job (replace pressure valve and install expansion tank for water heater), but they came out and quoted me $900 for a brass valve and expansion tank.

I know the retail price of the parts are around $200, so I thought this was a rather high price. Sure enough, I shopped around and 2 other reputable companies quoted $600 and $550 for the SAME JOB with the exact SAME PARTS.

I am disappointed that "Will Fix It" would take advantage of customers by not providing an honest quote. I had used them before for standard annual maintenance on my water heater and they did a great job (though I am now wondering if I paid too much). But I would never use them again as I can no longer trust this company, which I feel would have gladly walked away with an extra $350 of my hard-earned money just because they could.

0
★☆☆☆☆

I hoped "Will Fix It" would be able to do my job (replace pressure valve and install expansion tank for water heater), but they came out and quoted me $900 for a brass valve and expansion tank.

I know the retail price of the parts are around $200, so I thought this was a rather high price. Sure enough, I shopped around and 2 other reputable companies quoted $600 and $550 for the SAME JOB with the exact SAME PARTS.

I am disappointed that "Will Fix It" would take advantage of customers by not providing an honest quote. I had used them before for standard annual maintenance on my water heater and they did a great job (though I am now wondering if I paid too much). But I would never use them again as I can no longer trust this company, which I feel would have gladly walked away with an extra $350 of my hard-earned money just because they could.

Pros: Polite, friendly, quality service

Cons: Other reputable companies will do same work for less

.

Horrible, these guys push back dates, will not be helpful or kind. It took them 4 days ot do what they said. 1 part from them takes them 5 days to get a hold of in which a competant store would take a day. OVERPRICED. They wanted to charge $100 to clean my filter which involves using a hose and water, thats right water. I went to another service that came out 40min after I called them and charged $300 less. Dont use their service and forget you ever saw this business. I will tell everyone I meet or talk too that these guys are horrible.

0
★☆☆☆☆

Horrible, these guys push back dates, will not be helpful or kind. It took them 4 days ot do what they said. 1 part from them takes them 5 days to get a hold of in which a competant store would take a day. OVERPRICED. They wanted to charge $100 to clean my filter which involves using a hose and water, thats right water. I went to another service that came out 40min after I called them and charged $300 less. Dont use their service and forget you ever saw this business. I will tell everyone I meet or talk too that these guys are horrible.

Pros: 1 assistant answers the phone kindly, hope you get her.

Cons: Everything else.

.

This company is a contractor for American Home Shield. I used their service on 6/6 because my A/C was leaking water. twice they came out to tell me it was a clogged drain pipe. 2 hours later it would leak again. They then set up an apt and the no one showed. They they finally sent someone out who wanted to charge me 700.00 to clean the unit. I'm not that stupid. I called AHS about my concerns and they sent out another rep the following Tuesday. Finally someone who knew what they were doing! I was told what I already knew, the pan was cracked and the core was rusted through. It would take 5 days to get the part.........that is what I was told. after a week I called and was told the part was on backorder, then they got the wrong part, then they were going to schedule the service on Friday.........I took the day off and they never showed. Again I called, again I was told that it was the wrong part but they would call me Monday to schedule the service. They called alright, They wanted to know why I wasn't home because the crew was there waiting. I rescheduled for Tuesday at 8am. I again took the day off and guess what? It's now 7:30 pm and they are just now working on it. It's also 6/30 and we have had 13 straight days of 100 + degrees. I'm just guessing but I think this comapny only gets paid for the first service call after that since they are contracted with AHS its on them. What ever the issue......it's unacceptable from a company. I will NEVER recommend this company to anyone.......on the contrary, I will HIGHLY DISCOURAGE ANYONE FROM USING THEM. They never call you or keep you informed, you only get the run a around.

0
★☆☆☆☆

This company is a contractor for American Home Shield. I used their service on 6/6 because my A/C was leaking water. twice they came out to tell me it was a clogged drain pipe. 2 hours later it would leak again. They then set up an apt and the no one showed. They they finally sent someone out who wanted to charge me 700.00 to clean the unit. I'm not that stupid. I called AHS about my concerns and they sent out another rep the following Tuesday. Finally someone who knew what they were doing! I was told what I already knew, the pan was cracked and the core was rusted through. It would take 5 days to get the part.........that is what I was told. after a week I called and was told the part was on backorder, then they got the wrong part, then they were going to schedule the service on Friday.........I took the day off and they never showed. Again I called, again I was told that it was the wrong part but they would call me Monday to schedule the service. They called alright, They wanted to know why I wasn't home because the crew was there waiting. I rescheduled for Tuesday at 8am. I again took the day off and guess what? It's now 7:30 pm and they are just now working on it. It's also 6/30 and we have had 13 straight days of 100 + degrees. I'm just guessing but I think this comapny only gets paid for the first service call after that since they are contracted with AHS its on them. What ever the issue......it's unacceptable from a company. I will NEVER recommend this company to anyone.......on the contrary, I will HIGHLY DISCOURAGE ANYONE FROM USING THEM. They never call you or keep you informed, you only get the run a around.

Pros: None

Cons: Everything!

.

Wow!! First thing to say about this company! I called them do to a hugh water leak (300k+ gallons a month extra) at my apartment complex that was on the hotwater line that other company couldn't locate and it wasn't showing up on the driveways or around the buildings. They found the leak that other company where going to charge over $1,000+ to do repairs to pin point the leak location. I normally take care of problem in house but handed this job over to them because they where so professional and I knew it would be done right and correct. and I wouldn't have this problem again in this location. Thank you again WILL FIX IT!

2
★★★★★

Wow!! First thing to say about this company! I called them do to a hugh water leak (300k+ gallons a month extra) at my apartment complex that was on the hotwater line that other company couldn't locate and it wasn't showing up on the driveways or around the buildings. They found the leak that other company where going to charge over $1,000+ to do repairs to pin point the leak location. I normally take care of problem in house but handed this job over to them because they where so professional and I knew it would be done right and correct. and I wouldn't have this problem again in this location. Thank you again WILL FIX IT!

Pros: GREAT & FAST!!

Cons: n/a

.

I have used Will fix it several times. At first I was impressed with their attention to detail, however, as I have used them more often I have found that they are sales people in repairmen clothing. I had a complete dual A/C and heating system change out $9800.00... you would think that they would make sure that if the customer is going to pay to have a complete new system put in...including duct work...that they would take the time to make sure that the duct work is properly balanced...they are afterall "A/C experts"...well It's not. I have rooms that are freezing and others that are too warm. When I complained they said that I didn't request that kind of evaluation so they didn't see the need to do it.... (Professionals???) Also, the Rhudd system they installed has needed the same part repaired 3 times in the last 5 years... the part is a $75.00 capacitor...each time they change it, they charge me $245.00 EACH and that's with a "Silver Member Discount" ...job takes them about 15 minutes....When I asked if there was something that might be causing it to keep going they said not really, but recommended my purchasing a $350.00 (x2) electrical part to regulate my electricity. Well, if you don't know what's causing the problem how can you recommend a part to fix a problem - didn't fall for that one. Then there is the matter of allergies.. We asked if they knew of anything we could get installed to help us with allergies... they recommended a $1200.00 ozone/UV light...Yes..I was stupid and took the bait... I now have a $1200.00 greenish blue glow coming out of my system...and the ozone generator, we just discovered, after 11 months, from an allergist, that this has been responsible for making us all sick.....My silver contract is up for expiration... I'll get my winter check up and then I am done with Will fix Nothing.....I think their initial intentions were good... but they don't follow through...too bad...I guess I'll have to find another company.

0
★☆☆☆☆

I have used Will fix it several times. At first I was impressed with their attention to detail, however, as I have used them more often I have found that they are sales people in repairmen clothing. I had a complete dual A/C and heating system change out $9800.00... you would think that they would make sure that if the customer is going to pay to have a complete new system put in...including duct work...that they would take the time to make sure that the duct work is properly balanced...they are afterall "A/C experts"...well It's not. I have rooms that are freezing and others that are too warm. When I complained they said that I didn't request that kind of evaluation so they didn't see the need to do it.... (Professionals???) Also, the Rhudd system they installed has needed the same part repaired 3 times in the last 5 years... the part is a $75.00 capacitor...each time they change it, they charge me $245.00 EACH and that's with a "Silver Member Discount" ...job takes them about 15 minutes....When I asked if there was something that might be causing it to keep going they said not really, but recommended my purchasing a $350.00 (x2) electrical part to regulate my electricity. Well, if you don't know what's causing the problem how can you recommend a part to fix a problem - didn't fall for that one. Then there is the matter of allergies.. We asked if they knew of anything we could get installed to help us with allergies... they recommended a $1200.00 ozone/UV light...Yes..I was stupid and took the bait... I now have a $1200.00 greenish blue glow coming out of my system...and the ozone generator, we just discovered, after 11 months, from an allergist, that this has been responsible for making us all sick.....My silver contract is up for expiration... I'll get my winter check up and then I am done with Will fix Nothing.....I think their initial intentions were good... but they don't follow through...too bad...I guess I'll have to find another company.

Pros: Great advertising - Appear knowledgeable -

Cons: Repairmen in salespeople clothing - slick, fast talking, no ownership as the experts

.

Professional commercials and promises, but with no follow thru. I called them on a Saturday morning and was told they would come same day between 4 and 6 PM and would call 20-30 minutes before they arrived. After waiting until after 6 with no call, I called and cancelled the appointment. Three days later at 4:10 PM they called me and said they were on their way. I guess they do tell you the correct time, but you are supposed to guess on what day.

1
★★☆☆☆

Professional commercials and promises, but with no follow thru. I called them on a Saturday morning and was told they would come same day between 4 and 6 PM and would call 20-30 minutes before they arrived. After waiting until after 6 with no call, I called and cancelled the appointment. Three days later at 4:10 PM they called me and said they were on their way. I guess they do tell you the correct time, but you are supposed to guess on what day.

.

First let me say that when I called it was due to an emergency. Our water heater stopped working. When the guy came out all he did was get on us for not having a water softener here in TX. He asked me if I had a water softener and I said no. His response was and "Why Not?" I'm like; you are hearing because my water heater is not working not because I was interested in buying a water softener. He did check the water pressure but again continued to try to sale a new water heater with all the life time warranties and a water softener. When I asked him how much it would cost to repair the water heater he said $596 + the $69.00 to come out. I was not happy. If I wanted a sales person I believe I would have stated that. I needed a tech, I needed someone to make things better being that I have a big family and we had no hot water.

1
★★☆☆☆

First let me say that when I called it was due to an emergency. Our water heater stopped working. When the guy came out all he did was get on us for not having a water softener here in TX. He asked me if I had a water softener and I said no. His response was and "Why Not?" I'm like; you are hearing because my water heater is not working not because I was interested in buying a water softener. He did check the water pressure but again continued to try to sale a new water heater with all the life time warranties and a water softener. When I asked him how much it would cost to repair the water heater he said $596 + the $69.00 to come out. I was not happy. If I wanted a sales person I believe I would have stated that. I needed a tech, I needed someone to make things better being that I have a big family and we had no hot water.

.

Basically, the plumber that came on-site was clueless! He stood around alot scratching his head and smoking cigarettes. Nothing was accomplished by this company, the problem was with the city, but if you can believe this, the bill was almost $5,000.00......WHAT???? Yes, it was Ridiculous... As a professional, I do not recommend this company for anything!!!!!!!!!!!

0
★☆☆☆☆

Basically, the plumber that came on-site was clueless! He stood around alot scratching his head and smoking cigarettes. Nothing was accomplished by this company, the problem was with the city, but if you can believe this, the bill was almost $5,000.00......WHAT???? Yes, it was Ridiculous... As a professional, I do not recommend this company for anything!!!!!!!!!!!

Cons: Unexperienced, Expensive-Overpriced, Lack of work ethic (lazy)

.

Highly recommended. Although Will Fix It was unable to assist with the jobs that was needing they receptionist was extremely helpful in guiding me in the right direction to get the help I needed with other highly recommended and highly rated businesses. Thank you for a job well done you were great.

2
★★★★★

Highly recommended. Although Will Fix It was unable to assist with the jobs that was needing they receptionist was extremely helpful in guiding me in the right direction to get the help I needed with other highly recommended and highly rated businesses. Thank you for a job well done you were great.

Message from Will Fix It San Antonio

Every WillFixIt Rescue Rooter® plumbing specialist offers the highest quality plumbing repair service, from fixing a simple leak to installing a new, high-efficiency tankless water heater. Count on a prompt arrival, up-front pricing before work begins, and expert plumbing repairs. We’re here to rescue you from your plumbing problems! Exceptional Service Guarantee®: For Sewer Replacement performed for your home, in addition to any manufacturer’s warranty on materials, we will warrant our workmanship for up to ten (10) years following the date of the original invoice. Furthermore, if you are not satisfied with our workmanship within one (1) year of the date of original invoice, we will either make it right or cheerfully refund 100% of your money. For Plumbing and Scour Jet® Drain service work performed in your home, in addition to any manufacturer’s warranty on parts, we will warrant our workmanship for the first (1) year following our initial service. If you are not satisfied within one (1) year of the date of original invoice, we will either make it right or cheerfully refund 100% of your money.

Provided by Felix

 

Wait, you're the expert.

If you've been to or used Will Fix It San Antonio, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review