Ashley Homestore

★☆☆☆☆
  • 2804 Interstate 45 N

    Conroe, TX 77303

    Map & Directions
  • 936-441-2144

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Very poor quality furniture. Purchased $2000. couch one year ago. It is literally falling apart. Called Ashley for customer service. The best they offered was that I could pay for a service call, and pay $85 an hour labor for the furniture to be repaired. When I asked why a $2000. piece of furniture would fall apart after one year I was told that "you were aware that you had only a one year warranty when you signed the receipt for delivery". The Customer Service Manager was very unhelpful, unempathetic and rude. I have hired a company on my own to replace all of the wood on the leather couch and fix it. Very cheaply made furniture. I would never purchase another item from this store. Do not buy from Ashley there are too many other quality stores in the Houston area to buy from.

1
★☆☆☆☆

Very poor quality furniture. Purchased $2000. couch one year ago. It is literally falling apart. Called Ashley for customer service. The best they offered was that I could pay for a service call, and pay $85 an hour labor for the furniture to be repaired. When I asked why a $2000. piece of furniture would fall apart after one year I was told that "you were aware that you had only a one year warranty when you signed the receipt for delivery". The Customer Service Manager was very unhelpful, unempathetic and rude. I have hired a company on my own to replace all of the wood on the leather couch and fix it. Very cheaply made furniture. I would never purchase another item from this store. Do not buy from Ashley there are too many other quality stores in the Houston area to buy from.

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