Master Valet Parking Inc

★★★★☆

Personal Services

Personal Services
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I wanted to take a moment to voice my opinion about the job well done by this company at my residence in downtown Houston. I went through several hoops with other valet people that were not permitted to perform services in Dowtown, Houston where I reside, for our engagement party. I couldn't get a soul to come and perform services with the required permit. Finally I contacted the City of Houston's permitting dep. who referred me to Master Valet, who did have the required permits, and quickly scheduled my services in two days with them. They showed-up on time, with required permits in place, made due with the limited downtown parking, and services went smoothly. We need to voice our opinions when we encounter excellence, as we often do when we encounter the opposite. Cheers.

2
★★★★★

I wanted to take a moment to voice my opinion about the job well done by this company at my residence in downtown Houston. I went through several hoops with other valet people that were not permitted to perform services in Dowtown, Houston where I reside, for our engagement party. I couldn't get a soul to come and perform services with the required permit. Finally I contacted the City of Houston's permitting dep. who referred me to Master Valet, who did have the required permits, and quickly scheduled my services in two days with them. They showed-up on time, with required permits in place, made due with the limited downtown parking, and services went smoothly. We need to voice our opinions when we encounter excellence, as we often do when we encounter the opposite. Cheers.

Pros: Legal valet company with permits in place, a rarety.

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I wanted to write a few sentences on City Search about this awesome valet company. Four times I've called Master Valet at the last minute and Master Valet has accomodated my catering events, last night being my fourth event to use them as a vendor for valet. I wanted to mention that Silky Musmanno is awesome, contrary to the comment below. I found this company on City Search three years ago which is why I elected to praise them on City Search, and Silky has always helped me out. I can't imagine her being rude as she has never ignored my calls and has made miracles happen. Thank you Master Valet, for always helping us out.

2
★★★★★

I wanted to write a few sentences on City Search about this awesome valet company. Four times I've called Master Valet at the last minute and Master Valet has accomodated my catering events, last night being my fourth event to use them as a vendor for valet. I wanted to mention that Silky Musmanno is awesome, contrary to the comment below. I found this company on City Search three years ago which is why I elected to praise them on City Search, and Silky has always helped me out. I can't imagine her being rude as she has never ignored my calls and has made miracles happen. Thank you Master Valet, for always helping us out.

Pros: Always schedule me in.

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I'm preparation for an event; I contacted Master Valet to perform valet services. I usually have a colleague make such preparations, but this time I had to do them myself. I contacted Master Valet, and they provided a quote. When I followed up, they had no idea what they quoted me or when the event was that they quoted me for. As the timing was cutting it close, the contact, Silky Musmanno, Coordinating & Transactions Supervisor, sent me the rudest e-mail! See below:

From: "silky@mastervaletparking "
To: Wendy Lewis
Sent: Monday, November 3, 2008 5:43:18 PM
Subject: RE: Your custom quote;


I left you a voice-mail at 832-4xx-0xxx, and sent you a response that it could have happened should you have answered me before 4 p.m., and you never responded. The rules of the "game," for lack of a better term, are stipulated in BOLD BLACK letters on the 4th paragraph of the quote. I spent way too much time for free on this.
________

I'm sorry that it takes so much time to send me a few e-mails to address my questions in regards to using YOUR services!

I will NEVER contact this company to use ANY type of service and hope and pray they always have competitors that are more professional!

0
★☆☆☆☆

I'm preparation for an event; I contacted Master Valet to perform valet services. I usually have a colleague make such preparations, but this time I had to do them myself. I contacted Master Valet, and they provided a quote. When I followed up, they had no idea what they quoted me or when the event was that they quoted me for. As the timing was cutting it close, the contact, Silky Musmanno, Coordinating & Transactions Supervisor, sent me the rudest e-mail! See below:

From: "silky@mastervaletparking "
To: Wendy Lewis
Sent: Monday, November 3, 2008 5:43:18 PM
Subject: RE: Your custom quote;


I left you a voice-mail at 832-4xx-0xxx, and sent you a response that it could have happened should you have answered me before 4 p.m., and you never responded. The rules of the "game," for lack of a better term, are stipulated in BOLD BLACK letters on the 4th paragraph of the quote. I spent way too much time for free on this.
________

I'm sorry that it takes so much time to send me a few e-mails to address my questions in regards to using YOUR services!

I will NEVER contact this company to use ANY type of service and hope and pray they always have competitors that are more professional!

.

This company just finished services for an event I was catering/planning. I called them this past Tuesday, and they were here and ready to go today Thursday with an insurance certificate in hand, imagine that! Thanks City Search for listing this company, they were great. I read something negative about them from another reader and was weary, but called them anyway, they actually returned my call, and showed today, with uniforms! This is a great company, and I'm using them for some Christmas events we have scheduled!

2
★★★★★

This company just finished services for an event I was catering/planning. I called them this past Tuesday, and they were here and ready to go today Thursday with an insurance certificate in hand, imagine that! Thanks City Search for listing this company, they were great. I read something negative about them from another reader and was weary, but called them anyway, they actually returned my call, and showed today, with uniforms! This is a great company, and I'm using them for some Christmas events we have scheduled!

Pros: So quick to respond, and pricing is very fair considering cost of insurance.

Cons: None.

.

I used this valet service for my wife's birthday party and was very impressed with the way everything was handled. I enjoyed the services that were provided right down to the fancy key box and lighting they used. I'd highly recommend them.

2
★★★★★

I used this valet service for my wife's birthday party and was very impressed with the way everything was handled. I enjoyed the services that were provided right down to the fancy key box and lighting they used. I'd highly recommend them.

Pros: Customer service taken seriously.

Cons: None

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I own a catering business in Houston and was asked to get valet as part of the service. This business is the only valet place I called that voluntarily sent me their insurance certificate, with a number to speak with an agent. It's a no brainer, I called to schedule services and spoke with a very nice lady who before I new it scheduled my services. The valet was headed by a female valet that did a fanstastic job. Needless to say, my clients are thrilled. I'd use their services again, and will.

2
★★★★★

I own a catering business in Houston and was asked to get valet as part of the service. This business is the only valet place I called that voluntarily sent me their insurance certificate, with a number to speak with an agent. It's a no brainer, I called to schedule services and spoke with a very nice lady who before I new it scheduled my services. The valet was headed by a female valet that did a fanstastic job. Needless to say, my clients are thrilled. I'd use their services again, and will.

.

They are absolutely HORRIBLE and do not know how to treat customers. I have seen this company lose people cars at Christmas parties and also obviously damage peoples cars and deny it. They are HORRIBLE and their owner Ernesto Granados is a LIAR... DO NOT USE THIS SERVICE OR DO SO AT THE RISK OF YOUR VEHICLE!! HORRIBLE SERVICE!

0
★☆☆☆☆

They are absolutely HORRIBLE and do not know how to treat customers. I have seen this company lose people cars at Christmas parties and also obviously damage peoples cars and deny it. They are HORRIBLE and their owner Ernesto Granados is a LIAR... DO NOT USE THIS SERVICE OR DO SO AT THE RISK OF YOUR VEHICLE!! HORRIBLE SERVICE!

Pros: NONE AT ALL!

Cons: Everything about them!

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I called this company the day before my event, and they were super even for a last minute call. My guests really apprecaited having valet due to the Houston heat, and they commented on how nice the guys were. Thank you guys.

2
★★★★★

I called this company the day before my event, and they were super even for a last minute call. My guests really apprecaited having valet due to the Houston heat, and they commented on how nice the guys were. Thank you guys.

Pros: Were able to help us even the day before event.

Cons: No cons, they were great.

 

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