Longhorn Pool Svc

★★★☆☆
  • 12014 N Lamar Blvd

    Austin, TX 78753

    Map & Directions
  • 512-443-1110

3.3333 3
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I wish there were an option for zero stars. Worst company I have ever encountered. When I tried to give them a chance to fix the problems their technicians caused to our pool, I was talked down to, disrespected, and completely insulted. Obviously the "owner" thinks he can intimidate people by raising his voice. I am rarely compelled to write a review, but if it saves you, reader, from going through what we've been through in the last 2 months, then it's worth it.

We were told our pool would be drained into the street. Instead, they flooded our back yard, our neighbor's back yard, and our neighbor's neighbor's back yard. Our trees have lost all of their leaves and are a grey color. When the pool was filled back up, "coincidentally" our Polaris cleaner is broken, our pump works at half power, and our Spa completely drains when we turn it on. What a nightmare this has been. Everyone except for Tamberly (co-owner and wife to the complete jerk) has been angry, defensive, evasive, DISHONEST, and needs a class in customer service. THEY LIE ON THIER WEBSITE...THEY ARE NOT BBB ACCREDITED. LOOK IT UP WITH THE BBB.

Do yourself a favor and call someone else. I truly feel bad for anyone who has to deal with these people. Don't just listen to me (and above all, don't listen to whatever "response" they post here as they are clearly not adverse to lying). Read the dozens of terrible reviews on Angie's, Yelp, Google, etc. I sure wish we had.

1
★☆☆☆☆

I wish there were an option for zero stars. Worst company I have ever encountered. When I tried to give them a chance to fix the problems their technicians caused to our pool, I was talked down to, disrespected, and completely insulted. Obviously the "owner" thinks he can intimidate people by raising his voice. I am rarely compelled to write a review, but if it saves you, reader, from going through what we've been through in the last 2 months, then it's worth it.

We were told our pool would be drained into the street. Instead, they flooded our back yard, our neighbor's back yard, and our neighbor's neighbor's back yard. Our trees have lost all of their leaves and are a grey color. When the pool was filled back up, "coincidentally" our Polaris cleaner is broken, our pump works at half power, and our Spa completely drains when we turn it on. What a nightmare this has been. Everyone except for Tamberly (co-owner and wife to the complete jerk) has been angry, defensive, evasive, DISHONEST, and needs a class in customer service. THEY LIE ON THIER WEBSITE...THEY ARE NOT BBB ACCREDITED. LOOK IT UP WITH THE BBB.

Do yourself a favor and call someone else. I truly feel bad for anyone who has to deal with these people. Don't just listen to me (and above all, don't listen to whatever "response" they post here as they are clearly not adverse to lying). Read the dozens of terrible reviews on Angie's, Yelp, Google, etc. I sure wish we had.

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Our pool was built by Austintatious Pools in 2008, which is part of Longhorn Pool Service. No major issues with construction, as with any pool build there will be small problems, delays, etc.; however they did a great job keeping us up to date. Longhorn has serviced the pool since it was built and although I have had some issues with the equipment, the owner, Michael Hurosky and his staff have worked with me to get them resolved to my satisfaction. Our pool tech, Johnny, does a great job taking care of our pool, is very friendly and courteous!

4
★★★★☆

Our pool was built by Austintatious Pools in 2008, which is part of Longhorn Pool Service. No major issues with construction, as with any pool build there will be small problems, delays, etc.; however they did a great job keeping us up to date. Longhorn has serviced the pool since it was built and although I have had some issues with the equipment, the owner, Michael Hurosky and his staff have worked with me to get them resolved to my satisfaction. Our pool tech, Johnny, does a great job taking care of our pool, is very friendly and courteous!

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Dear Sir, I want to thank you and compliment your crew on the renovation they did on my 35 year old pool. I had more contact with the job supervisor and the design consultant as they kept me informed of the shedules. I have used Longhorn Pool Service for aout 10 years and plan to continue using you. Thank you for the very professional job that was done on my pool. Sincerely Sara R. Diamond

5
★★★★★

Dear Sir, I want to thank you and compliment your crew on the renovation they did on my 35 year old pool. I had more contact with the job supervisor and the design consultant as they kept me informed of the shedules. I have used Longhorn Pool Service for aout 10 years and plan to continue using you. Thank you for the very professional job that was done on my pool. Sincerely Sara R. Diamond

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