A-Tex Family Fun Ctr

★★★★☆
  • 5258 W Highway 290

    Austin, TX 78735

    Map & Directions
  • 512-892-6500

About A-Tex Family Fun Ctr

Hours
Sun 24 Hours, Mon-Sat 10am-6pm

Shopping

Shopping
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4.0 4
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I found a champagne colored Sunlighter spa in the showroom of the Round Rock A-Tex Family Fun Center, and agreed to purchase the tub on a 12 month lay-a-way. I made monthly payments for almost a year, always seeing my beautiful tub in the showroom with the "Sold" sign on it each visit, until I went in April or May 2007, the tub was gone. "It was recalled by the manufacturer," the manager, Shaun, reported, "the champagne color was cracking. Wait until the new colors come out to pick a new one," he added.

When I contacted the manufacturer, they reported that there were no such problems and the tub was not recalled.

The store owner, Chris Secard, informed me that the tub was sold to someone else to make room for inventory. The champagne color is not available anymore. He pointed out that the contract says that the company has the right to make changes to the product offered based on availability.

I don't want another color, so I asked for my money back. "Sorry, no refunds, it's in the contract," he added. "You will just have to pick another color."

I had to take these bastards to the Better Business Bureau to get my money back!!! DO NOT BUY FROM THEM!!!!

1
★☆☆☆☆

I found a champagne colored Sunlighter spa in the showroom of the Round Rock A-Tex Family Fun Center, and agreed to purchase the tub on a 12 month lay-a-way. I made monthly payments for almost a year, always seeing my beautiful tub in the showroom with the "Sold" sign on it each visit, until I went in April or May 2007, the tub was gone. "It was recalled by the manufacturer," the manager, Shaun, reported, "the champagne color was cracking. Wait until the new colors come out to pick a new one," he added.

When I contacted the manufacturer, they reported that there were no such problems and the tub was not recalled.

The store owner, Chris Secard, informed me that the tub was sold to someone else to make room for inventory. The champagne color is not available anymore. He pointed out that the contract says that the company has the right to make changes to the product offered based on availability.

I don't want another color, so I asked for my money back. "Sorry, no refunds, it's in the contract," he added. "You will just have to pick another color."

I had to take these bastards to the Better Business Bureau to get my money back!!! DO NOT BUY FROM THEM!!!!

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We spent a lot of time shopping for a hot tub the past few months. After careful consideration and three trips back to visit with Felipe at A-Tex, we decided to purchase an Amore Bay manufactured by Dimension One Spas. Both A-tex and Dimension One, seemed to have the best reputation, warranty and service after the sale. Our spa was delivered in a timely manner and has really been a joy to use. Our experience with this company has been EXCELLENT!!
M. Klein
Austin Tx

5
★★★★★

We spent a lot of time shopping for a hot tub the past few months. After careful consideration and three trips back to visit with Felipe at A-Tex, we decided to purchase an Amore Bay manufactured by Dimension One Spas. Both A-tex and Dimension One, seemed to have the best reputation, warranty and service after the sale. Our spa was delivered in a timely manner and has really been a joy to use. Our experience with this company has been EXCELLENT!!
M. Klein
Austin Tx

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0 out of 1 people found this review helpful.

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We got the large 24' round pool with wide edge and it has been one of the best investments we have ever made. It is filled with kids almost all day everyday that school is out. We've had it for several years and the folks who work at the store have been very helpful and knowledgeable about helping with treatment and minor repairs. No bad surprises.. just friendly and helpful staff.

5
★★★★★

We got the large 24' round pool with wide edge and it has been one of the best investments we have ever made. It is filled with kids almost all day everyday that school is out. We've had it for several years and the folks who work at the store have been very helpful and knowledgeable about helping with treatment and minor repairs. No bad surprises.. just friendly and helpful staff.

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I have been a customer of the south Austin A-Tex for 7 years. I have nothing but raves for this store. The customer service is EXCEPTIONAL! They have even come out to my house to diagnose a problem when I wasn't able to come to the store. Every time I go to the store, they go out of their way to make sure that I leave a happy customer. I highly recommend this store to anyone and everyone who needs pool supplies.

5
★★★★★

I have been a customer of the south Austin A-Tex for 7 years. I have nothing but raves for this store. The customer service is EXCEPTIONAL! They have even come out to my house to diagnose a problem when I wasn't able to come to the store. Every time I go to the store, they go out of their way to make sure that I leave a happy customer. I highly recommend this store to anyone and everyone who needs pool supplies.

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