Streater-Smith Honda-Nissan

★★★★☆
  • 311 Interstate 45 N

    Conroe, TX 77304

    Map & Directions
  • 936-523-2138

4.4375 16
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I just want to say how glad I am to have a local dealer/service center that appreciate its customers, and shows it, the way Streater-Smith Nissan does. I used to travel 45 minutes to Houston to service my previous vehicles until I found Streater-Smith. From timely & thorough repairs, to making the extra call to find a cheaper part (or cheaper engine) to a quick car wash; Crystal and this crew get it right..... every time. Thanks again guys!

5
★★★★★

I just want to say how glad I am to have a local dealer/service center that appreciate its customers, and shows it, the way Streater-Smith Nissan does. I used to travel 45 minutes to Houston to service my previous vehicles until I found Streater-Smith. From timely & thorough repairs, to making the extra call to find a cheaper part (or cheaper engine) to a quick car wash; Crystal and this crew get it right..... every time. Thanks again guys!

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I was in the market for a vehicle and went to many dealerships in the Houston area and I found one dealership in Conroe that went above nd beyond my expectations. I dealt with a man named Mike Boston. He was great and found a car for m

3
★★★★★

I was in the market for a vehicle and went to many dealerships in the Houston area and I found one dealership in Conroe that went above nd beyond my expectations. I dealt with a man named Mike Boston. He was great and found a car for m

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Recently I received a survey rating the delearship, service and sales personnel. I filled out the survey but upon realizing the mistakes I made in answering this survey, I would like to give my own description and in my own words how I felt about our experience at Streater-Smith Nissan. The dealership was both extremely clean and very friendly. I was treated with kindness and with expertice. My salesman, Corey Taylor went beyond my expectations in helping me with the process of learning my car in its fullest. I even had a problem with the bluetooth and he spent a great deal of time with me explaining the ins and outs of the system. I'm sorry for the misrepresentation I gave because it was not how I felt. So far everyting is GREAT with both my salesman and the dealership. Melissa Mitchell

5
★★★★★

Recently I received a survey rating the delearship, service and sales personnel. I filled out the survey but upon realizing the mistakes I made in answering this survey, I would like to give my own description and in my own words how I felt about our experience at Streater-Smith Nissan. The dealership was both extremely clean and very friendly. I was treated with kindness and with expertice. My salesman, Corey Taylor went beyond my expectations in helping me with the process of learning my car in its fullest. I even had a problem with the bluetooth and he spent a great deal of time with me explaining the ins and outs of the system. I'm sorry for the misrepresentation I gave because it was not how I felt. So far everyting is GREAT with both my salesman and the dealership. Melissa Mitchell

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This place does not even deserve 1 star. My first visit here the saleman told us money was not an issue and couldn't even give us the price of the car we were interested in. That was Rod. Our second visit we purchased a car and the wouldnt give us anything better than an 18% interest rate. A week later they are harassing us saying we need a cosigner after they already signed the car over to us. Thanks Mike and Alex. You are horrible salesmen, but perfect swindlers.

1
★☆☆☆☆

This place does not even deserve 1 star. My first visit here the saleman told us money was not an issue and couldn't even give us the price of the car we were interested in. That was Rod. Our second visit we purchased a car and the wouldnt give us anything better than an 18% interest rate. A week later they are harassing us saying we need a cosigner after they already signed the car over to us. Thanks Mike and Alex. You are horrible salesmen, but perfect swindlers.

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We actually enjoyed our new car purchase experience. Unlike any other vehicle dealership we have visited in the past. Euel was very helpful and knowledgable about the vehicles. He listened to what we hoped would be our payment and made it

3
★★★★★

We actually enjoyed our new car purchase experience. Unlike any other vehicle dealership we have visited in the past. Euel was very helpful and knowledgable about the vehicles. He listened to what we hoped would be our payment and made it

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My wife bought her used Honda CRV in 2010 before we got married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final sales price), but why was nothing said to her about it? Well lets fast forward to the present day. We now are married and have a newborn baby boy. A few weeks ago my wife brought her car in to get the oil changed as she always does when its time for regular maintenance. I was at work and was unable to go with her as I usually do. She went in got the maintenance completed and life went on as usual. A few days ago I changed her wiper blades to better ones for the safety of her as well as my newborn boy. I popped the hood and noticed that the fluids in the radiator and brake reservoir were low as well as the air cleaner box was not properly secured with all the metal clasps. This upset me because when I am at work my wife uses this vehicle and my baby boy is always with her. I took the vehicle to Streater Smith to address the issues in a very polite manner only to get the excuse from a smirking service employee that they do not top off fluids in the radiator or brake reservoir. The service employee still with a grin on his face said that the radiator stays too hot to check and that if the brake reservoir is low then the brakes are wearing down and need to be checked. I politely said thank you and have a nice day only because I did not want to argue with this employee that obviously does not want to deal with customers. Not once did he offer to even take a look at the vehicle or offer to have a tech look at it. Now if these fluids were low and as he said are due to other problems why did they not say that to my wife? We all know brakes are important and as far as the radiator excuse goes well I know that after two hours of waiting for the vehicle to be finished that the radiator is cooled enough to check. These are potential safety issues and yet they were not even noted on the receipt. Great service guys, keep up the good work. From now on we will seeking our service else where.

1
★☆☆☆☆

My wife bought her used Honda CRV in 2010 before we got married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final sales price), but why was nothing said to her about it? Well lets fast forward to the present day. We now are married and have a newborn baby boy. A few weeks ago my wife brought her car in to get the oil changed as she always does when its time for regular maintenance. I was at work and was unable to go with her as I usually do. She went in got the maintenance completed and life went on as usual. A few days ago I changed her wiper blades to better ones for the safety of her as well as my newborn boy. I popped the hood and noticed that the fluids in the radiator and brake reservoir were low as well as the air cleaner box was not properly secured with all the metal clasps. This upset me because when I am at work my wife uses this vehicle and my baby boy is always with her. I took the vehicle to Streater Smith to address the issues in a very polite manner only to get the excuse from a smirking service employee that they do not top off fluids in the radiator or brake reservoir. The service employee still with a grin on his face said that the radiator stays too hot to check and that if the brake reservoir is low then the brakes are wearing down and need to be checked. I politely said thank you and have a nice day only because I did not want to argue with this employee that obviously does not want to deal with customers. Not once did he offer to even take a look at the vehicle or offer to have a tech look at it. Now if these fluids were low and as he said are due to other problems why did they not say that to my wife? We all know brakes are important and as far as the radiator excuse goes well I know that after two hours of waiting for the vehicle to be finished that the radiator is cooled enough to check. These are potential safety issues and yet they were not even noted on the receipt. Great service guys, keep up the good work. From now on we will seeking our service else where.

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My wife bought her used Honda CRV in 2010 before we got married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final sales price), but why was nothing

3
★★★★★

My wife bought her used Honda CRV in 2010 before we got married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final sales price), but why was nothing

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I have been a Streater-Smith Honda customer since 2004 when I purchased an Accord with them. I purchased a Civic from them in 2009, and I just purchased a Pilot from them. I have always had great luck working with their sales team. This time around, we had an issue on the value of my trade-in, but once Slavco got involved, the situation was resolved. It was truly great teamwork of the dealership to get this deal done. We've only had the Pilot for a short time, but my wife and I absolutely love it! I'm really happy with Streater-Smith and look forward to working with them again in the future.

5
★★★★★

I have been a Streater-Smith Honda customer since 2004 when I purchased an Accord with them. I purchased a Civic from them in 2009, and I just purchased a Pilot from them. I have always had great luck working with their sales team. This time around, we had an issue on the value of my trade-in, but once Slavco got involved, the situation was resolved. It was truly great teamwork of the dealership to get this deal done. We've only had the Pilot for a short time, but my wife and I absolutely love it! I'm really happy with Streater-Smith and look forward to working with them again in the future.

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I have been a Streater-Smith Honda customer since 2004 when I purchased an Accord with them. I purchased a Civic from them in 2009, and I just purchased a Pilot from them. I have always had great luck working with their sales team. This

3
★★★★★

I have been a Streater-Smith Honda customer since 2004 when I purchased an Accord with them. I purchased a Civic from them in 2009, and I just purchased a Pilot from them. I have always had great luck working with their sales team. This

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Stopped into the dealership on a whim, and liked the Crosstour. There was no pressure whatsoever to test drive, purchase, leave a contact number or anything. We simply advised them that we would think about it and get back to them as we

3
★★★★★

Stopped into the dealership on a whim, and liked the Crosstour. There was no pressure whatsoever to test drive, purchase, leave a contact number or anything. We simply advised them that we would think about it and get back to them as we

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I had a wonderful experience here. I shopped around for a couple of weeks. Tim Eldringhoff was a great help and answered all of my questions about the Juke. He was very knowledgeable. He was also very polite and honest always treated me with respect. Overall I would not have purchased with them if it wasn't for him being so delightful. I also dealt with Mark Eaton over the phone he was great and did exactly what he said he would when I came to the dealership. Their credit department was also very nice and knowledgeable.

5
★★★★★

I had a wonderful experience here. I shopped around for a couple of weeks. Tim Eldringhoff was a great help and answered all of my questions about the Juke. He was very knowledgeable. He was also very polite and honest always treated me with respect. Overall I would not have purchased with them if it wasn't for him being so delightful. I also dealt with Mark Eaton over the phone he was great and did exactly what he said he would when I came to the dealership. Their credit department was also very nice and knowledgeable.

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Watch out folks if ya buy a car there !!!We agreed to buy a 10 thous. dollar car there if they would put brand new tires on it .We drove it home to ark just fine.Three mos later we experienced a shake in the wheel.Hubby discovered that

3
★★★★★

Watch out folks if ya buy a car there !!!We agreed to buy a 10 thous. dollar car there if they would put brand new tires on it .We drove it home to ark just fine.Three mos later we experienced a shake in the wheel.Hubby discovered that

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we just bought a 2010 Honda from them DAYS ago and once the deal is through they are completely rude and unprofessional - hang up on you mid-sentence and to any problems the response is "not our problem" and completely unwilling to work with you or compromise... We will never do business with them again and wouldn't even recommend them to an enemy... Find another dealer, one with some decency and integrity...

1
★☆☆☆☆

we just bought a 2010 Honda from them DAYS ago and once the deal is through they are completely rude and unprofessional - hang up on you mid-sentence and to any problems the response is "not our problem" and completely unwilling to work with you or compromise... We will never do business with them again and wouldn't even recommend them to an enemy... Find another dealer, one with some decency and integrity...

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This is in regards to insurance repairs done on my 02 Accord. To be brief, a thief broke into my car and tore apart my steering column and trim to try to hot-wire my Accord. The damage was mostly cosmetic with the exception that it began to have periodic issues starting.
The Problem: Streater-Smith Honda Service was recommended to me even though it was over 20 miles from my home. I began working with Service Advisor Dee Johnson. I left my Accord with them for a few days. They were not able to replicate the starting issue and proceeded to replace all the trim pieces and the ignition switch. I provided these parts because I had already purchased them shortly after the incident. Dee Dee walked me out to my car in the parking lot and everything looked fine at a glance because all the trim was put back together. Upon returning home, I decided to inspect their work a little more detailed. Without removing anything, I was able to reach my fingers up though the steering column adjustment lever and feel something was wrong. Instead of replacing the plastic cover which protects the ignition wire contact points, they put a piece of foam tape over it and call it ??good?. When I called Streater-Smith about this finding, I was told ??the cover wasn??t mentioned on the insurance adjuster??s estimate, so it wasn??t replaced?. First of all, if a shop finds addition issues with an insurance repair or any other repair, isn??t it normal to say something and recommend the job be done correctly instead of applying a band-aid and saying it is done? I would hope so. Streater-Smith did not. They passed it off as fixed.
I took the car back into them to fix what they had not done correctly the first time. I again left it with them for a few days while I traveled for work. In order to replace the small cover, I was told they had to replace the ignition and all the locks to match the new ignition. I was contacted when ready. I picked up the car, but was not escorted by any company representative to inspect the rework and left assuming everything was fine. Within a week the intermittent starting problem happened again. I immediately called to let Dee know that the starting issue was still there and I would need to arrange to bring it back, but that I was very busy with work and travel and would wait until my schedule freed up.
Just over a month later, my schedule began to slow a little where I could plan some time to take it in. About that time, it began acting up again and not starting on the first try. I became suspicious of the workmanship of Streater-Smith Honda and decided to make sure they put everything back together again correctly. I carefully lowered the bottom column cover and found the alignment posts bent and mutilated. In addition, after only removing the three screws which attach the cover to the column, I went to remove the wire harness grommet from the cover and found it wasn??t attached like it was designed to be. In fact, the grommet on the wire harness was pointing up instead of down, so it could not have been reattached to the column cover as designed. I then noticed that the point the wire harness attaches to the bottom column was broken. Since this cover was new and installed the first time it could have only been broken the second time when they took every apart to replace the plastic ignition cover. The technician apparently wasn??t careful removing the bottom column cover and broke the grommet attach point try to remove the cover to work on the ignition. The cover is designed to be difficult to remove/replace and the ignition switch & wire harness would have to have been adjusted to install the cover correctly. This must explain why the harness attachment grommet was turned in the wrong direction and not attached properly.
Based on my findings, I was no longer comfortable taking my car back to Streater-Smith (my right as the insured). I was instructed by my insurance adjuster, that to get the cover replaced, I would have to work it out directly with Streater-Smith since it was a ??customer service? issue. I proceeded to contact them and spoken with both Dee Johnson (Service Advisor) and Mark Miller (Service & Parts Director). I was told they would not replace the bottom column cover ($20) their technician broke because 1) I had removed the cover (how else would I have found out they broke it) and 2) I took it to another dealer to finish trying to fix my Accord. You are better off taking your $25,000-35,000 investment to another Honda dealer with technicians that are careful and treat your car as they should.

1
★☆☆☆☆

This is in regards to insurance repairs done on my 02 Accord. To be brief, a thief broke into my car and tore apart my steering column and trim to try to hot-wire my Accord. The damage was mostly cosmetic with the exception that it began to have periodic issues starting.
The Problem: Streater-Smith Honda Service was recommended to me even though it was over 20 miles from my home. I began working with Service Advisor Dee Johnson. I left my Accord with them for a few days. They were not able to replicate the starting issue and proceeded to replace all the trim pieces and the ignition switch. I provided these parts because I had already purchased them shortly after the incident. Dee Dee walked me out to my car in the parking lot and everything looked fine at a glance because all the trim was put back together. Upon returning home, I decided to inspect their work a little more detailed. Without removing anything, I was able to reach my fingers up though the steering column adjustment lever and feel something was wrong. Instead of replacing the plastic cover which protects the ignition wire contact points, they put a piece of foam tape over it and call it ??good?. When I called Streater-Smith about this finding, I was told ??the cover wasn??t mentioned on the insurance adjuster??s estimate, so it wasn??t replaced?. First of all, if a shop finds addition issues with an insurance repair or any other repair, isn??t it normal to say something and recommend the job be done correctly instead of applying a band-aid and saying it is done? I would hope so. Streater-Smith did not. They passed it off as fixed.
I took the car back into them to fix what they had not done correctly the first time. I again left it with them for a few days while I traveled for work. In order to replace the small cover, I was told they had to replace the ignition and all the locks to match the new ignition. I was contacted when ready. I picked up the car, but was not escorted by any company representative to inspect the rework and left assuming everything was fine. Within a week the intermittent starting problem happened again. I immediately called to let Dee know that the starting issue was still there and I would need to arrange to bring it back, but that I was very busy with work and travel and would wait until my schedule freed up.
Just over a month later, my schedule began to slow a little where I could plan some time to take it in. About that time, it began acting up again and not starting on the first try. I became suspicious of the workmanship of Streater-Smith Honda and decided to make sure they put everything back together again correctly. I carefully lowered the bottom column cover and found the alignment posts bent and mutilated. In addition, after only removing the three screws which attach the cover to the column, I went to remove the wire harness grommet from the cover and found it wasn??t attached like it was designed to be. In fact, the grommet on the wire harness was pointing up instead of down, so it could not have been reattached to the column cover as designed. I then noticed that the point the wire harness attaches to the bottom column was broken. Since this cover was new and installed the first time it could have only been broken the second time when they took every apart to replace the plastic ignition cover. The technician apparently wasn??t careful removing the bottom column cover and broke the grommet attach point try to remove the cover to work on the ignition. The cover is designed to be difficult to remove/replace and the ignition switch & wire harness would have to have been adjusted to install the cover correctly. This must explain why the harness attachment grommet was turned in the wrong direction and not attached properly.
Based on my findings, I was no longer comfortable taking my car back to Streater-Smith (my right as the insured). I was instructed by my insurance adjuster, that to get the cover replaced, I would have to work it out directly with Streater-Smith since it was a ??customer service? issue. I proceeded to contact them and spoken with both Dee Johnson (Service Advisor) and Mark Miller (Service & Parts Director). I was told they would not replace the bottom column cover ($20) their technician broke because 1) I had removed the cover (how else would I have found out they broke it) and 2) I took it to another dealer to finish trying to fix my Accord. You are better off taking your $25,000-35,000 investment to another Honda dealer with technicians that are careful and treat your car as they should.

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I recently purchased a 2009 honda accord from streater smith honda. The after purchase customer service was absolutely horrible i would never purchase a vehicle from any streater smith dealer again. The finance manager was completely incompetent he asked that we come back three times to sign the same paperwork for a trade in vehicle. when we paid cash for the new vehicle. When i refused to come back with one hours notice and sign a third time he threatened to not title my new vehicle which was already paid for. Allow my mistake to be your warning buyer beware.

0
★☆☆☆☆

I recently purchased a 2009 honda accord from streater smith honda. The after purchase customer service was absolutely horrible i would never purchase a vehicle from any streater smith dealer again. The finance manager was completely incompetent he asked that we come back three times to sign the same paperwork for a trade in vehicle. when we paid cash for the new vehicle. When i refused to come back with one hours notice and sign a third time he threatened to not title my new vehicle which was already paid for. Allow my mistake to be your warning buyer beware.

Cons: Incompetent emloyees

Review Partner
.

We actually enjoyed our new car purchase experience. Unlike any other vehicle dealership we have visited in the past. Euel was very helpful and knowledgable about the vehicles. He listened to what we hoped would be our payment and made it

5
★★★★★

We actually enjoyed our new car purchase experience. Unlike any other vehicle dealership we have visited in the past. Euel was very helpful and knowledgable about the vehicles. He listened to what we hoped would be our payment and made it

 

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