Legacy Travel

★★★★★
  • 2929 Custer Rd Ste 305

    Plano, TX 75075

    Map & Directions
  • 972-517-9130

About Legacy Travel

Hours
Mon-Fri 9am-5pm
5 27
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Unprofessional and unresponsive: They claim to be destination wedding experts. Had to contact several times to get an appointment. Scheduled an appointment with Terrah. My partner and I both took off work and drove 45 minutes to meet

3
★★★★★

Unprofessional and unresponsive: They claim to be destination wedding experts. Had to contact several times to get an appointment. Scheduled an appointment with Terrah. My partner and I both took off work and drove 45 minutes to meet

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Erin, at Legacy Travel took care of all the details for our trip to Cancun this late Sept. From finding resorts, air fare, dress requirements, etc, all details were taken care of with reminder calls before the trip and e mails during the

3
★★★★★

Erin, at Legacy Travel took care of all the details for our trip to Cancun this late Sept. From finding resorts, air fare, dress requirements, etc, all details were taken care of with reminder calls before the trip and e mails during the

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I recently contacted Legacy after looking at online websites for a vacation to Mexico. Audrey did an awesome job in helping us decide on a resort, get the trip booked, including transfers to the resort from the airport. Everything was very

3
★★★★★

I recently contacted Legacy after looking at online websites for a vacation to Mexico. Audrey did an awesome job in helping us decide on a resort, get the trip booked, including transfers to the resort from the airport. Everything was very

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I 1st contacted Legacy Travel in May 2012 and spoke with Erin Alliston. I usually check a company's reviews before I commit to doing business w/them--for some reason this time I did not (big mistake).\r
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We (my mom & I) had been on 11

3
★★★★★

I 1st contacted Legacy Travel in May 2012 and spoke with Erin Alliston. I usually check a company's reviews before I commit to doing business w/them--for some reason this time I did not (big mistake).\r
\r
We (my mom & I) had been on 11

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could not ask for more ...

3
★★★★★

could not ask for more ...

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Two years ago, my husband and I booked an 8-day trip to Ireland and London through Legacy. They were great! Everything worked as it was supposed to work and we had a marvelous time. I plan to use them again this year for another trip to Europe.

4
★★★★☆

Two years ago, my husband and I booked an 8-day trip to Ireland and London through Legacy. They were great! Everything worked as it was supposed to work and we had a marvelous time. I plan to use them again this year for another trip to Europe.

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We love Legacy Travel! We used them to book our honeymoon and they made everything so easy for us! We worked specifically with Terrah (who is absolutely amazing by the way) and since we knew nothing about the place we were going, she was

3
★★★★★

We love Legacy Travel! We used them to book our honeymoon and they made everything so easy for us! We worked specifically with Terrah (who is absolutely amazing by the way) and since we knew nothing about the place we were going, she was

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I have know idea what the people on this site are talking about when they rate Legacy travel. The experience I had with them was awesome! Of course when you have a large group sometimes a few details can be lost. I can trully say that

3
★★★★★

I have know idea what the people on this site are talking about when they rate Legacy travel. The experience I had with them was awesome! Of course when you have a large group sometimes a few details can be lost. I can trully say that

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Legacy Travel- Plano is my go-to agency for here on out! I just loved working with them these past couple of months while planning my wedding! I couldnt have asked for a better experience. Hannah Cote you rock girl! This agency is

3
★★★★★

Legacy Travel- Plano is my go-to agency for here on out! I just loved working with them these past couple of months while planning my wedding! I couldnt have asked for a better experience. Hannah Cote you rock girl! This agency is

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I absolutely LOVE Legacy Travel! Hannah Cote, my travel agent, is amazing. She coordinated the most wonderful trip for us to Tulum, Mexico. We really wanted a destination wedding and she set up the most perfect event. From the travel -

3
★★★★★

I absolutely LOVE Legacy Travel! Hannah Cote, my travel agent, is amazing. She coordinated the most wonderful trip for us to Tulum, Mexico. We really wanted a destination wedding and she set up the most perfect event. From the travel -

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I will recommend this travel agency to everybody that I know. Erin , my travel agent , helped me plan the perfect vacation for a Mother/daughters trip. She was very helpful & patient throughout our entire experience. The day before our

3
★★★★★

I will recommend this travel agency to everybody that I know. Erin , my travel agent , helped me plan the perfect vacation for a Mother/daughters trip. She was very helpful & patient throughout our entire experience. The day before our

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I'm really sorry for the last couple of reviewers, but that does not match my experience at Legacy Travel.

I called their office not knowing what exactly I wanted, but I told them what I like and they recommended a couple of vacations. I

3
★★★★★

I'm really sorry for the last couple of reviewers, but that does not match my experience at Legacy Travel.

I called their office not knowing what exactly I wanted, but I told them what I like and they recommended a couple of vacations. I

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Our group of 52 friends and family members made travel plans to Mexico through Legacy travel.\r
For $50K plus worth of business, you would expect good service but not even close. We were treated like they don

3
★★★★★

Our group of 52 friends and family members made travel plans to Mexico through Legacy travel.\r
For $50K plus worth of business, you would expect good service but not even close. We were treated like they don

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I never write reviews but I felt that it is appropriate to warn people about Legacy Travel in Plano, TX. I planned my wedding and honeymoon through Marty Boehlke. When we first met with Marty he swayed us to stay at a beautiful resort

3
★★★★★

I never write reviews but I felt that it is appropriate to warn people about Legacy Travel in Plano, TX. I planned my wedding and honeymoon through Marty Boehlke. When we first met with Marty he swayed us to stay at a beautiful resort

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I have never written a review before, but felt I needed to in this case. I contacted legacy a few weeks ago for info on a vacation and spoke with Marty. I told him it would be a few weeks before we were going to book and I was just

3
★★★★★

I have never written a review before, but felt I needed to in this case. I contacted legacy a few weeks ago for info on a vacation and spoke with Marty. I told him it would be a few weeks before we were going to book and I was just

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This travel agency is TERRIBLE! I had the misfortune of having to book my reservations through this agency for a wedding I was in that was located in Mexico. They overcharged several of the wedding party memebers. After several of us

3
★★★★★

This travel agency is TERRIBLE! I had the misfortune of having to book my reservations through this agency for a wedding I was in that was located in Mexico. They overcharged several of the wedding party memebers. After several of us

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I had no idea where to start to book such an important trip as my honeymoon. We just got back and this is the message I have for them:

This was THE BEST TRIP EVER!!! I just want to say THANKS to Legacy Travel for making this Honeymoon

3
★★★★★

I had no idea where to start to book such an important trip as my honeymoon. We just got back and this is the message I have for them:

This was THE BEST TRIP EVER!!! I just want to say THANKS to Legacy Travel for making this Honeymoon

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I have just returned from another awesome vacation, planned by Legacy Travel, Plano, Texas. The staff were outstanding at finding a vacation that met all of our expectations. Though we live on the other side of the country, they are easy to work with, like they are just around the corner. I was able to get a better deal by using the travel agency and their relationship with the travel company. Once booked, our agent Marty contacted us personally throughout the next months, with last minute reminders and tips. Every last detail of the trip was executed perfectly and we had the assurance of Legacy Travel's support . Thanks Legacy Travel!

2
★★★★★

I have just returned from another awesome vacation, planned by Legacy Travel, Plano, Texas. The staff were outstanding at finding a vacation that met all of our expectations. Though we live on the other side of the country, they are easy to work with, like they are just around the corner. I was able to get a better deal by using the travel agency and their relationship with the travel company. Once booked, our agent Marty contacted us personally throughout the next months, with last minute reminders and tips. Every last detail of the trip was executed perfectly and we had the assurance of Legacy Travel's support . Thanks Legacy Travel!

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I ready wrote about my vacation over on Google reviews, but then I found Citysearch so I wanted to leave a review here too. I had a great time with Legacy Travel on my trip this summer.

I don't get to just take vacations whenever I want, so I wanted to make sure everything went smoothly.

...and it did!

2
★★★★★

I ready wrote about my vacation over on Google reviews, but then I found Citysearch so I wanted to leave a review here too. I had a great time with Legacy Travel on my trip this summer.

I don't get to just take vacations whenever I want, so I wanted to make sure everything went smoothly.

...and it did!

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We were referred to Terrah and Legacy Travel by a friend in 2007, not knowing exactly what kind of service to expect. My wife and I are very proud to say that Terrah has not only met our expectations, she has exceeded them, time after time! Terrah is honest, friendly, down to earth and you can really tell that she enjoys her job. She always goes above and beyond to meet our needs, which isn't always easy. Terrah is a true asset to your company, and we look forward to booking many more vacations through Legacy!

2
★★★★★

We were referred to Terrah and Legacy Travel by a friend in 2007, not knowing exactly what kind of service to expect. My wife and I are very proud to say that Terrah has not only met our expectations, she has exceeded them, time after time! Terrah is honest, friendly, down to earth and you can really tell that she enjoys her job. She always goes above and beyond to meet our needs, which isn't always easy. Terrah is a true asset to your company, and we look forward to booking many more vacations through Legacy!

Pros: Honest, Friendly, Down to Earth

Cons: Sometimes takes a while to return phone calls

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I had visited another travel agency and was really surprised at how rude they were. I almost decided to just book myself online but I really didn't know anything about the resorts and I really wanted a professional opinion, so I googled one more time and found Legacy. I spoke with several of the agents there, Terrah, Marty and Leah. They each had been to some of the resorts I was considering so it was nice to get a first hand account.

Anyway, the vacation was great and I love Legacy!

(I left this same review on google also, just trying to be diligent.)

2
★★★★★

I had visited another travel agency and was really surprised at how rude they were. I almost decided to just book myself online but I really didn't know anything about the resorts and I really wanted a professional opinion, so I googled one more time and found Legacy. I spoke with several of the agents there, Terrah, Marty and Leah. They each had been to some of the resorts I was considering so it was nice to get a first hand account.

Anyway, the vacation was great and I love Legacy!

(I left this same review on google also, just trying to be diligent.)

Pros: Friendly

Cons: Not open on Weekends..only open until 6pm weekdays

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After this review I will also report to the BBB.
We used this agency because my niece was planning a wedding in Cancun, Oct 2009. I paid what was due and asked for an itinerary and receipt. the only thing I received in my email was various offers from Marty that would add additional cost to our trip. I sent another email requesting my itinerary but still did not receive it. I called Marty and he said it was not ready yet and he would email as soon as he received it. Before I ever received mine, I got an email from some others that were in the wedding party stating that our flight times had changed and nobody was notified except my niece. She is the only one that had received a copy of her intenerary in the mail. Since she received it so far ahead of the wedding, she had not noticed the flight changes. A quality travel agent would make the effort to alert you to such changes. The flight times did not work for half the wedding party because it interfered with golf activities for the groom that were already paid for and scheduled. The only option for us, and the parents of the groom was to add an additional day to our trip.

When I called Marty to add a day, he quoted me $1,000 extra!!! 300 for flight changes and $700 for one more night at El Dorado!!! I explained that we did not receive proper notification and shouldn't be charged at all! He gave me to Cathi, his supervisor and owner! She said she couldn't help me and they did nothing wrong. I told her I would not be using her agency nor referring her agency. She said "oh well, sorry I can't help you". She was extremely rude!

I went home that night and called Amer Airlines. I explained the situation. Because it was their change in the schedule. she told me there was no charge. So where did Marty come up with $300???? The next day I began calling Mexico to try and arrange to stay another night. I emailed the hotel manager and explained the situation and told her which agency. Next thing I know I received a call from Cathi at Legacy. She said she was now able to get me a room for $185 a night. I did go ahead and book this because this was my niece's wedding, but still felt the agency should have absorbed the cost. Especially after trying to rob me by charging $700 for a one night stay and $300 when AA didn't charge them at all!! Marty was sure looking for a hefty commission!!

Our stay turned out great because we were with people we loved and in Cancun, but I would not recommend this agency to anyone! Especially if you are trying to plan the most special event of your life!!

0
★☆☆☆☆

After this review I will also report to the BBB.
We used this agency because my niece was planning a wedding in Cancun, Oct 2009. I paid what was due and asked for an itinerary and receipt. the only thing I received in my email was various offers from Marty that would add additional cost to our trip. I sent another email requesting my itinerary but still did not receive it. I called Marty and he said it was not ready yet and he would email as soon as he received it. Before I ever received mine, I got an email from some others that were in the wedding party stating that our flight times had changed and nobody was notified except my niece. She is the only one that had received a copy of her intenerary in the mail. Since she received it so far ahead of the wedding, she had not noticed the flight changes. A quality travel agent would make the effort to alert you to such changes. The flight times did not work for half the wedding party because it interfered with golf activities for the groom that were already paid for and scheduled. The only option for us, and the parents of the groom was to add an additional day to our trip.

When I called Marty to add a day, he quoted me $1,000 extra!!! 300 for flight changes and $700 for one more night at El Dorado!!! I explained that we did not receive proper notification and shouldn't be charged at all! He gave me to Cathi, his supervisor and owner! She said she couldn't help me and they did nothing wrong. I told her I would not be using her agency nor referring her agency. She said "oh well, sorry I can't help you". She was extremely rude!

I went home that night and called Amer Airlines. I explained the situation. Because it was their change in the schedule. she told me there was no charge. So where did Marty come up with $300???? The next day I began calling Mexico to try and arrange to stay another night. I emailed the hotel manager and explained the situation and told her which agency. Next thing I know I received a call from Cathi at Legacy. She said she was now able to get me a room for $185 a night. I did go ahead and book this because this was my niece's wedding, but still felt the agency should have absorbed the cost. Especially after trying to rob me by charging $700 for a one night stay and $300 when AA didn't charge them at all!! Marty was sure looking for a hefty commission!!

Our stay turned out great because we were with people we loved and in Cancun, but I would not recommend this agency to anyone! Especially if you are trying to plan the most special event of your life!!

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I thought that I had researched my vacation and knew exactly what I wanted. I saw a TravelZoo ad listed by MexicoBeachExperts, one of Legacy's websites. I called Legacy and, while Leah was looking up the price for me, she asked me how I'd chosen that particular hotel. That led to a conversation about what I wanted on my vacation and as it turned out the hotel that I'd chosen wasn't really a great choice!

They helped me choose a better hotel. I did see the hotel we thought we wanted while we were on the van on the way to the hotel and I am SO GLAD we didn't end up there. THANKS LEAH for the help!

2
★★★★★

I thought that I had researched my vacation and knew exactly what I wanted. I saw a TravelZoo ad listed by MexicoBeachExperts, one of Legacy's websites. I called Legacy and, while Leah was looking up the price for me, she asked me how I'd chosen that particular hotel. That led to a conversation about what I wanted on my vacation and as it turned out the hotel that I'd chosen wasn't really a great choice!

They helped me choose a better hotel. I did see the hotel we thought we wanted while we were on the van on the way to the hotel and I am SO GLAD we didn't end up there. THANKS LEAH for the help!

Pros: Saved me from making a mistake

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they are terrible! I have been planning with a group to attend my step sons wedding in Mexico for 8 months. We are now 3 weeks from departure and discover (on our own not because they told us) that Marty booked all of us on the wrong flight. He sent us emails, invoices, receipts. all with the wrong flight information. Now they claim it will cost $1400 each to correct the problem! Now after 8 months of planning we have to move the rehearsal, wedding, activities everything because of their mistake. I spoke to this Cathy, who owns the place. Despite having all the emails and documents showing the mistake she has no intention of doing anything to correct the mistake! She was rude and almost irritated that we were all bothering her! Mistakes happen, they dont define a business, refusing to apologize or take any action to make it right certainly does! There are plenty of hard working agents out there, use them! dont waste your time with dishonest people!!!

0
★☆☆☆☆

they are terrible! I have been planning with a group to attend my step sons wedding in Mexico for 8 months. We are now 3 weeks from departure and discover (on our own not because they told us) that Marty booked all of us on the wrong flight. He sent us emails, invoices, receipts. all with the wrong flight information. Now they claim it will cost $1400 each to correct the problem! Now after 8 months of planning we have to move the rehearsal, wedding, activities everything because of their mistake. I spoke to this Cathy, who owns the place. Despite having all the emails and documents showing the mistake she has no intention of doing anything to correct the mistake! She was rude and almost irritated that we were all bothering her! Mistakes happen, they dont define a business, refusing to apologize or take any action to make it right certainly does! There are plenty of hard working agents out there, use them! dont waste your time with dishonest people!!!

Pros: none

Cons: untrustworthy

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I have used Legacy Travel for my vacations for the past several years. The people at Legacy are friendly and always seem to be able to find me great deals at really fantastic places. In fact, once they called me about a month after I booked my trip to let me know the price had gone down! Whoa!

I have always felt welcomed either on the phone or when I've gone by the office.

5
★★★★★

I have used Legacy Travel for my vacations for the past several years. The people at Legacy are friendly and always seem to be able to find me great deals at really fantastic places. In fact, once they called me about a month after I booked my trip to let me know the price had gone down! Whoa!

I have always felt welcomed either on the phone or when I've gone by the office.

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I have used Legacy Travel for my last three trips to Mexico. They always seem to be able to get me the best deal and they know the resorts so that I don't get stuck at a place I don't like.

They've never been anything but friendly. I'll call them for my next trip.

2
★★★★★

I have used Legacy Travel for my last three trips to Mexico. They always seem to be able to get me the best deal and they know the resorts so that I don't get stuck at a place I don't like.

They've never been anything but friendly. I'll call them for my next trip.

Pros: Really knowledgeable about Mexico

Cons: Not currently open on weekends

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I had a very negative experience at Legacy Travel. I went to see them about a Jamaican vacation for my husband and myself and spoke with Cathy. She was both rude and condescending. Our exchange was quite brief. I had done a fair amount of research prior to visiting Cathy and was looking for an expert opinion on the resorts that I was considering. She did not have an opinion on any of the different options, or any option in Jamaica at all. I had one resort that I was leaning towards more than the others. When I asked her what price she was able to find for my vacation, she asked what price I had been able to get. She then told me that she could match any legitimate price (she stressed the word legitimate), but would not be able to beat the price I stated - without even looking! When I asked her why she was so certain, she said "because I have been in this business for 20 years." This woman was beyond offensive and should not be working with people. Had she been a capable travel agent, she might have mentioned that prices do fluctuate and had advice for me in this realm. Maybe she would have even checked her computer. Since visiting Cathy, I have found my vacation for $450 less than the price I discussed with her. Do not use this agency!

0
★☆☆☆☆

I had a very negative experience at Legacy Travel. I went to see them about a Jamaican vacation for my husband and myself and spoke with Cathy. She was both rude and condescending. Our exchange was quite brief. I had done a fair amount of research prior to visiting Cathy and was looking for an expert opinion on the resorts that I was considering. She did not have an opinion on any of the different options, or any option in Jamaica at all. I had one resort that I was leaning towards more than the others. When I asked her what price she was able to find for my vacation, she asked what price I had been able to get. She then told me that she could match any legitimate price (she stressed the word legitimate), but would not be able to beat the price I stated - without even looking! When I asked her why she was so certain, she said "because I have been in this business for 20 years." This woman was beyond offensive and should not be working with people. Had she been a capable travel agent, she might have mentioned that prices do fluctuate and had advice for me in this realm. Maybe she would have even checked her computer. Since visiting Cathy, I have found my vacation for $450 less than the price I discussed with her. Do not use this agency!

 

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