Ed Nutter Billiard Experts

★☆☆☆☆
  • 1523 Wilde Rock Way

    Houston, TX 77018

    Map & Directions
  • 713-468-3312

About Ed Nutter Billiard Experts

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Hours
M-F 8:30am- 5:00pm Sat. 10:00am- 4:00 pm
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STAY AWAY, UNTRUSTWORTHY, INEXPERIENCED AND DISHONEST!
I strongly suggest you not contract Ed Nutter or any of his employees from Billiard Experts to perform any service for you unless you want significant damage done to your house, and then laughed at and accused of creating the damage yourself.
I hired Billiard Experts in June/2013 to simply reposition a pool table in my upstairs game room. The pool table sat on a 5X8 area rug in a wood floored room. After the crew was caught trying to pull the pool table by the area rug and promptly halted, they ended up moving the pool table off the rug and onto my brand new wood floor with a dolly that created horribly obvious indentions in the wood. When I came home that evening to inspect the job (my wife was there while the work was being performed and did not know to inspect the floor as well and the new position of the pool table) I noticed the damage and called Ed Nutter to inform him of the situation Now get this!!!... I was literally laughed at and told How do I know you didnt cause that damage? As if I had the ability to move a pool table so that the damage could be created by me! During the conversation I offered to send pictures of the damage but was told that he didnt want to see them. By the end of the conversation I was reluctantly assured that Ed would talk to his crew and get their side of the story. 1 week later after not receiving a call back I got in touch with Ed again and was told that he had forgotten about me. Then I was then told he would call me that Sunday to come over and see the damage for himself of course no such call back or visit was received.
At this point Ive received a $1500.00 quote to repair my floor form the nice people at Floor Gallery here in Pearland and know that I will never receive any reimbursement or even acknowledgment from Ed Nutter or Billiard Experts!
He wouldnt even refund the initial cost to move the pool table! Hows that for customer service?!
STAY AWAY, there are many other reputable billiard service companys in Houston besides Billiard Experts.

1
★☆☆☆☆

STAY AWAY, UNTRUSTWORTHY, INEXPERIENCED AND DISHONEST!
I strongly suggest you not contract Ed Nutter or any of his employees from Billiard Experts to perform any service for you unless you want significant damage done to your house, and then laughed at and accused of creating the damage yourself.
I hired Billiard Experts in June/2013 to simply reposition a pool table in my upstairs game room. The pool table sat on a 5X8 area rug in a wood floored room. After the crew was caught trying to pull the pool table by the area rug and promptly halted, they ended up moving the pool table off the rug and onto my brand new wood floor with a dolly that created horribly obvious indentions in the wood. When I came home that evening to inspect the job (my wife was there while the work was being performed and did not know to inspect the floor as well and the new position of the pool table) I noticed the damage and called Ed Nutter to inform him of the situation Now get this!!!... I was literally laughed at and told How do I know you didnt cause that damage? As if I had the ability to move a pool table so that the damage could be created by me! During the conversation I offered to send pictures of the damage but was told that he didnt want to see them. By the end of the conversation I was reluctantly assured that Ed would talk to his crew and get their side of the story. 1 week later after not receiving a call back I got in touch with Ed again and was told that he had forgotten about me. Then I was then told he would call me that Sunday to come over and see the damage for himself of course no such call back or visit was received.
At this point Ive received a $1500.00 quote to repair my floor form the nice people at Floor Gallery here in Pearland and know that I will never receive any reimbursement or even acknowledgment from Ed Nutter or Billiard Experts!
He wouldnt even refund the initial cost to move the pool table! Hows that for customer service?!
STAY AWAY, there are many other reputable billiard service companys in Houston besides Billiard Experts.

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