Visionworks-Music City Mall

★★★☆☆
  • 4101 E 42nd St 100

    Odessa, TX 79762

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About Visionworks-Music City Mall

Hours
Sun 12pm-6pm, Mon-Sat 10am-9pm

Shopping

Shopping
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2.5 2
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Terrible customer service. My husband and I ordered glasses at the exact same time. I got mine in a week. However, my husbands did not come in. They claimed it was due to higher prescription. They supposedly red flagged it and called, etc. Now it's been over 3 weeks and they still are not here. I have been told 6 times through this entire process that I would be called back. Only ONCE have a received a phone call and that is due to me calling and griping them out about an hour before that. 4 of the 6 times I was told I would be called was by the Lab Supervisor. Only once did he call me. Very unprofessional. I will never do business with them again.

1
★☆☆☆☆

Terrible customer service. My husband and I ordered glasses at the exact same time. I got mine in a week. However, my husbands did not come in. They claimed it was due to higher prescription. They supposedly red flagged it and called, etc. Now it's been over 3 weeks and they still are not here. I have been told 6 times through this entire process that I would be called back. Only ONCE have a received a phone call and that is due to me calling and griping them out about an hour before that. 4 of the 6 times I was told I would be called was by the Lab Supervisor. Only once did he call me. Very unprofessional. I will never do business with them again.

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Friendly people, fast professional service, large frame selection, this place has it all! I highly recommend them for you eyeglass needs. I have also never seen them busy enough to have to wait long.

4
★★★★☆

Friendly people, fast professional service, large frame selection, this place has it all! I highly recommend them for you eyeglass needs. I have also never seen them busy enough to have to wait long.

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