Premier Foundation Repair INC

★★★★★
  • 3767 Forest Ln # 124

    Dallas, TX 75244

    Map & Directions
  • 972-417-0823

Home Construction & Remodeling

Home Construction & Remodeling
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I'll start by saying I've waited one year to post this review. My name is Rick and I have been contracting my whole life (51years old now) and specializing in sheetrock repair. It is common for me to repair cracks after foundation repairs, and it is just as common to repair them again and again. Here's my story, this time It was my house and the joke was it had moved so much my address changed (ha-ha). I wanted it fixed right the first time, not having them to come out over and over to readjust the piers (like the big name companies with there fancy systems that don't work) while I spend my time and money repairing the cracks over and over. I didn't want that on my house. Then a friend told me about Premier. When Julie came out she explained the system they use and IT JUST MADE SENSE. Long story short you get two piers in each area rather than one. A year later nooo cracks - now that's what I'm talking about. Thank you Julie!

5
★★★★★

I'll start by saying I've waited one year to post this review. My name is Rick and I have been contracting my whole life (51years old now) and specializing in sheetrock repair. It is common for me to repair cracks after foundation repairs, and it is just as common to repair them again and again. Here's my story, this time It was my house and the joke was it had moved so much my address changed (ha-ha). I wanted it fixed right the first time, not having them to come out over and over to readjust the piers (like the big name companies with there fancy systems that don't work) while I spend my time and money repairing the cracks over and over. I didn't want that on my house. Then a friend told me about Premier. When Julie came out she explained the system they use and IT JUST MADE SENSE. Long story short you get two piers in each area rather than one. A year later nooo cracks - now that's what I'm talking about. Thank you Julie!

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I'll start by saying I've waited one year to post this review. My name is Rick and I have been contracting my whole life (51years old now) and specializing in sheetrock repair. It is common for me to repair cracks after foundation repairs,

3
★★★★★

I'll start by saying I've waited one year to post this review. My name is Rick and I have been contracting my whole life (51years old now) and specializing in sheetrock repair. It is common for me to repair cracks after foundation repairs,

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I got a recommendation from a friend for Premier Foundation Repair and called them in an urgent manner. Julie was able to get a quote taken care of quickly and was very professional on the phone. The head of the crew came out and explained

3
★★★★★

I got a recommendation from a friend for Premier Foundation Repair and called them in an urgent manner. Julie was able to get a quote taken care of quickly and was very professional on the phone. The head of the crew came out and explained

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Premier Foundation has done a great job. The team cleaned up the site very well after repairs. Also, they were trying hard to satisfy the customer's request. I would recommend Premier Foundation Repair.

3
★★★★★

Premier Foundation has done a great job. The team cleaned up the site very well after repairs. Also, they were trying hard to satisfy the customer's request. I would recommend Premier Foundation Repair.

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Premier Foundation did a great job and I am very happy with the service. From my first appointment with the owner Julie until completion of the job everyone has been very professional, informative and great to work with! \r
\r
At my first

3
★★★★★

Premier Foundation did a great job and I am very happy with the service. From my first appointment with the owner Julie until completion of the job everyone has been very professional, informative and great to work with! \r
\r
At my first

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Julie is a true professional that is completely dedicated to her customers needs. Her crews are very fast, courteous and clean up very well at the completion of the job. I would easily use them again and would highly recommend them to

3
★★★★★

Julie is a true professional that is completely dedicated to her customers needs. Her crews are very fast, courteous and clean up very well at the completion of the job. I would easily use them again and would highly recommend them to

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look no further, you've found the best foundation repair company in DFW. i recommend them to all my friends. We've used Premier Foundation Repair on two seperate homes. they do excellent work and are very trust worthy. very reasonable

3
★★★★★

look no further, you've found the best foundation repair company in DFW. i recommend them to all my friends. We've used Premier Foundation Repair on two seperate homes. they do excellent work and are very trust worthy. very reasonable

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Our foundations were fixed with over 20 piers. They did a great job, no major issues at all. Our neighbor recommended them to us. We had a good experience and our foundations are good.

3
★★★★★

Our foundations were fixed with over 20 piers. They did a great job, no major issues at all. Our neighbor recommended them to us. We had a good experience and our foundations are good.

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Kristin P. knows these are false and slanderous statements against Premier Foundation Repair Inc We have flagged this review and are considering legal and civil actions against this individual involved in this scam. Over 30 years of

3
★★★★★

Kristin P. knows these are false and slanderous statements against Premier Foundation Repair Inc We have flagged this review and are considering legal and civil actions against this individual involved in this scam. Over 30 years of

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They do excellent work. Did a great job for me in fixing my house's foundation and cleaning up afterwards. I always recommend them without reservation to anyone needing foundation repairs.

3
★★★★★

They do excellent work. Did a great job for me in fixing my house's foundation and cleaning up afterwards. I always recommend them without reservation to anyone needing foundation repairs.

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I have recommended Premier Foundation to countless friends and co-workers over the years, and they always do a tremendous job. The owner, Julie, has always been straightforward with me and with those I refer to her on the work that does

3
★★★★★

I have recommended Premier Foundation to countless friends and co-workers over the years, and they always do a tremendous job. The owner, Julie, has always been straightforward with me and with those I refer to her on the work that does

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I used Premier for my Carrollton house, the soil there is really poor. These guys really did an outstanding job for me stabilizing my home. The process was done quickly, and neatly. A+++++ recommended!!!

3
★★★★★

I used Premier for my Carrollton house, the soil there is really poor. These guys really did an outstanding job for me stabilizing my home. The process was done quickly, and neatly. A+++++ recommended!!!

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BEWARE of this company! I've never in my entire life seen anything like it- they have ZERO pride in their work, contracts out all labor to anyone available- regardless of experience, and NO customer service skils.

Within 1 day, this company destroyed my yard, home value, and landscaping, costing THREE times as much damage as the price they were charging to work in the foundation. I'd be happy to provide detailed information, including photos of the damage caused if anyone would like further info! This is specifically everything they do wrong:

1. During initial estimate, the company "owner" Julie Goines seemed incredibly annoyed to have to be there. She acted like checking foundation and providing a quite was a giant burden of her time and was incredibly rude and rushed.

2. She never called back to schedule the work. I had to call her a whole week later and remind her that id like to move forward on the foundation work.

3. the "contractors" arrived nearly 3 hours late on the day they were suppose to come. i assume this is why they were in such a rush to get finished that day. they were specifically asked by me not to leave clay and concrete all over the beds, to keep these materials below the soil, have top soil be next, followed by garden soil, then mulch (as the beds around the house originally stood).

4. Once they were "finished", i come home to find the entire beds surrounding the entire front of the house covered in clay and concrete. plants were not put back in the same place, half the plants were missing, more than half were buried in clay. The expensive top soil, garden soil, and mulch were also buried somewhere beneath the clay. the clay line rose 3"higher than the mulch previously stood- in some placing reaching the foundation line (which is a big no no and a cause of terminates)

5. I began attempting to rescue my plants from the clay, staring a pile of clay that ended up being 3 ft wide by 1 ft tall (just from about 4 feet of bed space) and beneath the clay i found my missing plants! they were chopped up and buried by the contractors in an attempt to hide what they did! clay was SO thick in most places that it couldn??t even be pulled out of the edging or plants or bushes.

6. When I called company Julie Goines 6 times and finally received an answer, she said the contractors are not landscapers and dont know anything about landscaping. i requested the she sent her landscapers out to fix the damage, but instead julie said shed send the same contractor out who caused it, the one she said knows nothing about about landscaping.

7. After this contractor came back, Julie shows up (again, acting completely annoyed and burdened for having to go out her way to do her job) She said the contractor guy would move the misplaced plants back to where they should be....which is the least of the problems. I said that unless its put back similar to how it was and the mess is cleaned up, that i wouldn??t be paying for the work.

8. A NORMAL company would be more than happy to do this- because they CARE about the quality of their work and WANT to do a good job. Not Premier. Julie huffed and puffed and said she doesn??t want the money and to forget about the warranty as well.( the warranty was a 20 yr one instated 5 years ago when the piers were first added)

9. And then, of course, the guy never showed up to fix the damage, not even to move the plants back to the correct place as they said they would.

1
★☆☆☆☆

BEWARE of this company! I've never in my entire life seen anything like it- they have ZERO pride in their work, contracts out all labor to anyone available- regardless of experience, and NO customer service skils.

Within 1 day, this company destroyed my yard, home value, and landscaping, costing THREE times as much damage as the price they were charging to work in the foundation. I'd be happy to provide detailed information, including photos of the damage caused if anyone would like further info! This is specifically everything they do wrong:

1. During initial estimate, the company "owner" Julie Goines seemed incredibly annoyed to have to be there. She acted like checking foundation and providing a quite was a giant burden of her time and was incredibly rude and rushed.

2. She never called back to schedule the work. I had to call her a whole week later and remind her that id like to move forward on the foundation work.

3. the "contractors" arrived nearly 3 hours late on the day they were suppose to come. i assume this is why they were in such a rush to get finished that day. they were specifically asked by me not to leave clay and concrete all over the beds, to keep these materials below the soil, have top soil be next, followed by garden soil, then mulch (as the beds around the house originally stood).

4. Once they were "finished", i come home to find the entire beds surrounding the entire front of the house covered in clay and concrete. plants were not put back in the same place, half the plants were missing, more than half were buried in clay. The expensive top soil, garden soil, and mulch were also buried somewhere beneath the clay. the clay line rose 3"higher than the mulch previously stood- in some placing reaching the foundation line (which is a big no no and a cause of terminates)

5. I began attempting to rescue my plants from the clay, staring a pile of clay that ended up being 3 ft wide by 1 ft tall (just from about 4 feet of bed space) and beneath the clay i found my missing plants! they were chopped up and buried by the contractors in an attempt to hide what they did! clay was SO thick in most places that it couldn??t even be pulled out of the edging or plants or bushes.

6. When I called company Julie Goines 6 times and finally received an answer, she said the contractors are not landscapers and dont know anything about landscaping. i requested the she sent her landscapers out to fix the damage, but instead julie said shed send the same contractor out who caused it, the one she said knows nothing about about landscaping.

7. After this contractor came back, Julie shows up (again, acting completely annoyed and burdened for having to go out her way to do her job) She said the contractor guy would move the misplaced plants back to where they should be....which is the least of the problems. I said that unless its put back similar to how it was and the mess is cleaned up, that i wouldn??t be paying for the work.

8. A NORMAL company would be more than happy to do this- because they CARE about the quality of their work and WANT to do a good job. Not Premier. Julie huffed and puffed and said she doesn??t want the money and to forget about the warranty as well.( the warranty was a 20 yr one instated 5 years ago when the piers were first added)

9. And then, of course, the guy never showed up to fix the damage, not even to move the plants back to the correct place as they said they would.

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Business Response:

-- When we initially had contact with her a few months ago when we needed access to her side yard to perform additional repairs to her neighbor??s property that they were trying to sell. The neighbor notified her of the work and we were turned away two times before we were able to gain access. The neighbors are extremely happy with our work and were very apologetic for their actions and delays to us for the work on their home. . Then she decided she needed some adjustments on her home as well. I scheduled an appointment and went to see the house. I do not know why she thinks it was rushed or I was annoyed to look at the property. I was not. I told her that even though she had not transferred her warranty when she bought the property approximately 2 years ago that we would honor the warranty and transfer for her at no fee. (Transferable warranties are to be transferred within 30 days of the purchase or they are void. ) She was responsible for the cost of the pier adjustments under the terms of the warranty. She agreed to that and I told her we would call her when we were ready. She decided to call me before her turn came up on the schedule. The whole week later that she discusses is not an unreasonable time frame as all foundation contractors are busy this season and she is of course not our only job. She was so anxious I moved her up in the schedule. She called me on Friday 9/14/12 at 3:52, 3:59, 4:03, 4:05, 4:33 I called her back I was in an appointment when she called, she called again at 4:51 and again at 5:09. In my first conversation with her she was screaming and yelling at me that she was outside trying to salvage her plants? She had ruined a pair of shoes that cost than the foundation repairs walking around in the clay and that she had to throw them in the trash. I sent my crew over and then after more calls from her I cancelled another appointment and rushed over to see the property. When I arrived I also took photos and have no idea what her huge issue is over. The yard was cleaned up the bushes were replanted etc. She was ranting and raving about everything from the soils being too high etc. I tried to explain to her as she was removing soil from her landscaping that no soils were added and that there would be some compaction and then the soils would be too low She acted as if she did not hear anything I was saying she was talking on the phone saying calling me profane names. She said that the plants were in the wrong locations. The one bush that we removed I told her we would come back the next day and move to the correct position and put some mulch in the flower beds (which is not our responsibility, were are structural contractors not landscapers). I pointed out that the type of plants (red tip fontinas) she had placed next to her foundation were not recommended due to the amount of water they take and the rapid growth rate she screamed at me telling me she watered and that was her house and she was responsible for her water bills. I tried explaining that water was not the issue and that it was a well known fact about the plants, etc.. She continued her rant threatening me with her attorney etc. Finally fed up with her attitude I told her the $750.00 she owed me she could keep and I was no longer willing to transfer the voided warranty. Then she started screaming at me to get off her lawn as I was taking photos. I have witnesses of her behavior. The next day she again called me and apologized for her erratic behavior and wanted to know why my crew had not shown up. I told her that I told my crew not to come and move the one plant because I was ordered off her property so we did not go back. She called me again on Monday and told me that if I would just transfer her warranty that I would NEVER have to speak with her again. She again said she was sorry for her behavior and that her plants (bushes) were her ??babies?. Now she files this bogus complaint. Premier has been in business a since 1986 and is not going anywhere. The allegations that we never file for permits is FALSE. Some cities have a dollar amount that is the guidline for permitting. Now she is asking for more money than what we were going to charge her and she has not paid anything. The damage that she alleges is also false. In order to do adjustments piers have to be dug up . All foundation repair companies sometime have to do adjustments that is why there are warranties. So the allegation that the house had to be redone is also false. The house was not ??redone? and only some of the piers were adjusted. The original homeowner we did the work for was happy with the work in 2005 and they hired us again in 2008 to do work in another area. The next door neighbor where we did work is happy with us as well as many many other clients.
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Our house needed several piers but before that, the drainage around the house and to be fixed. Julie took care of both...super nice and experienced. She made us feel at ease...no drama. Premier Foundation gets our thumbs up

2
★★★★☆

Our house needed several piers but before that, the drainage around the house and to be fixed. Julie took care of both...super nice and experienced. She made us feel at ease...no drama. Premier Foundation gets our thumbs up

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Or foundations needed to be fixed due to a plumbing leak. Julie found the root cause and fixed the foundations. When we sold the house, the new owners were impressed by the work that was done.

2
★★★★★

Or foundations needed to be fixed due to a plumbing leak. Julie found the root cause and fixed the foundations. When we sold the house, the new owners were impressed by the work that was done.

Message from Premier Foundation Repair INC

Our BBB ratings is A+. You can rest assure the foundation repairs will be done in the most professional manner and at a price that will give you the best possible value, guaranteed by our transferable warranty.

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