Lexus of Austin

★★★★☆
  • 9910 Stonelake Blvd

    Austin, TX 78759

    Map & Directions
  • 512-343-3400

About Lexus of Austin

Hours
Mon-Fri 7am-7pm, Sat 8am-6pm

Automotive

Automotive
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LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 2010 Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs

3
★★★★★

LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 2010 Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs

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I just returned from the Lexus of Austin dealership today on the 27th of December from what I can say was my worst car shopping experience ever. \r
\r
I was very excited to be looking at a Lexus since it is finally time for us to get a

3
★★★★★

I just returned from the Lexus of Austin dealership today on the 27th of December from what I can say was my worst car shopping experience ever. \r
\r
I was very excited to be looking at a Lexus since it is finally time for us to get a

.

I went to the dealership and found the car I wanted. They were not giving me close to what my trade was worth and kept asking to run my credit for a ballpark payment. Credit was not the problem, their attitude is. The sales guy told me he would look for more money in my trade and I expressed that I did not want to loose the car I had seen. Till this day I have never heard from him. I drop to San Antonio and purchased my new Lexus form them. I recommend North Park Lexus. The dealership is much nicer and the sales people are not all older men with huge egos. After all they are just selling a really nice Toyota. DONT GO!!

0
★☆☆☆☆

I went to the dealership and found the car I wanted. They were not giving me close to what my trade was worth and kept asking to run my credit for a ballpark payment. Credit was not the problem, their attitude is. The sales guy told me he would look for more money in my trade and I expressed that I did not want to loose the car I had seen. Till this day I have never heard from him. I drop to San Antonio and purchased my new Lexus form them. I recommend North Park Lexus. The dealership is much nicer and the sales people are not all older men with huge egos. After all they are just selling a really nice Toyota. DONT GO!!

Pros: Close to home

Cons: Rude and never got back with me

.

Their service is very good. Loaner is always available and they will work with you on concerns. Alex Westhead is a great service advisor.

They won't compete on new car prices unless you place a competitive quote right in their lap. This takes several tries by the way. Go to Sewell or Park Place in Dallas instead. Good experience there and better price.

1
★★★☆☆

Their service is very good. Loaner is always available and they will work with you on concerns. Alex Westhead is a great service advisor.

They won't compete on new car prices unless you place a competitive quote right in their lap. This takes several tries by the way. Go to Sewell or Park Place in Dallas instead. Good experience there and better price.

Pros: Good, but pricey service department.

Cons: Not price competitive on new cars as only Austin dealer.

.

I am a loyal Lexus Owner and have tried to buy my brand new lexus locally but I have saved thousands of dollars by going to San Antonio. I lease my cars every two years dont have a trade in and have had four leases through Lexus Fincanical Service. I have saved so much money and the sales people are so rude. They dont want to deal on the cars and they dont make you feel welcome. Plus, when I have brought my car in for service its never ready when promise and never deal with the same service advisor . They always have new people working there. My car was even dented up in there parking lot. DONT DO IT! DONT BUY YOUR NEXT LEXUS IN AUSTIN. Going to San Antonio is so worth the drive.

0
★☆☆☆☆

I am a loyal Lexus Owner and have tried to buy my brand new lexus locally but I have saved thousands of dollars by going to San Antonio. I lease my cars every two years dont have a trade in and have had four leases through Lexus Fincanical Service. I have saved so much money and the sales people are so rude. They dont want to deal on the cars and they dont make you feel welcome. Plus, when I have brought my car in for service its never ready when promise and never deal with the same service advisor . They always have new people working there. My car was even dented up in there parking lot. DONT DO IT! DONT BUY YOUR NEXT LEXUS IN AUSTIN. Going to San Antonio is so worth the drive.

Pros: location

Cons: over priced, bad service, rude sales people

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I bought a pre-owned Lexus ES300 from them in December - it had too many miles to be Certified pre-owned and was bought "as-is" with no warranty. 10 days later the alternator died. I thought I was out of luck. I called Lexus of Austin and they immediately sent a tow truck, gave me a luxury rental car, replaced the alternator and battery within 24 hours, washed the car and did not charge me anything. They apologised that I had experienced any problems. On a used car under $10,000 with no warranty! Now I understand why Lexus owners are so loyal - because the dealership is really loyal to their customers. What a great surprise!

2
★★★★★

I bought a pre-owned Lexus ES300 from them in December - it had too many miles to be Certified pre-owned and was bought "as-is" with no warranty. 10 days later the alternator died. I thought I was out of luck. I called Lexus of Austin and they immediately sent a tow truck, gave me a luxury rental car, replaced the alternator and battery within 24 hours, washed the car and did not charge me anything. They apologised that I had experienced any problems. On a used car under $10,000 with no warranty! Now I understand why Lexus owners are so loyal - because the dealership is really loyal to their customers. What a great surprise!

Pros: Great service, Easy to negotiate, Respect for customers

 

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