The Preserve At Travis Creek Apartments

★☆☆☆☆
  • 5604 Southwest Pkwy

    Austin, TX 78735

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Do not live here, please. The office staff are horribly rude and will try to overcharge you everywhere they can. There are several reasons not to live here:

1. Every other apartment has dogs. Seriously. They all get into a barking feast at 3 am in the morning and the office does NOT recognize these as noise complaints.

2. There was an incident with GUNSHOTS twice in the last year on the grounds of the complex

3. I was offered a "great opportunity" to renew the lease at 20% MORE rent after a year.

4. I was charged $50 in fake fees upon moving out (explained in detail below)

I moved out of my apartment on Feb 27th, 2011. Upon moving out, I followed all of the rental office instructions (dropping the keys off before midnight that night, cleaning the apartment, etc, etc). The next day, I talked with an office employee Dax Tripp, asking if my account was in good order and clear of any move out fees. He replied that "everything is fine". A week later I got a bill for $75 in extra charges for cleaning my bathtub, kitchen, replacing drip pans, and moving out a day late. I was extremely disappointed and went to talk to the staff in person immediately. I was kept waiting for 30 minutes before a manager was able to talk to me to explain the fees. I'm asking for $50 back, as the $25 kitchen cleaning fee is fair, as there was some stain damage to the counter tops during my stay.

The manager (Grace Pina) was extremely rude and dismissive, pointing me to some "evidence" that these fees are legitimate. The evidence was a scrap of paper with handwriting on it... There was no evidence that I turned in my keys late (the supposed reason for the moving out late fee), no evidence that drip pans needed to be replaced (they were in PERFECT working order), and no evidence that the bathtub needed to be "professionally cleaned" (which is absolutely ridiculous as it was spotless). They even threatened me with calling the collections agency if I did not immediately pay the full balance, without any investigation into my complaints. This is the worst customer service I have ever encountered and is essentially a racket, trying to squeeze out every penny they can. I just want my $50 back that was unfairly charged to me for something I did not do or cause. They presented no evidence to back up their claims (they refused to walk to the apartment with me to "show" me the evidence in person.... hmmmm....) and were unacceptably rude in dealing with me.

0
★☆☆☆☆

Do not live here, please. The office staff are horribly rude and will try to overcharge you everywhere they can. There are several reasons not to live here:

1. Every other apartment has dogs. Seriously. They all get into a barking feast at 3 am in the morning and the office does NOT recognize these as noise complaints.

2. There was an incident with GUNSHOTS twice in the last year on the grounds of the complex

3. I was offered a "great opportunity" to renew the lease at 20% MORE rent after a year.

4. I was charged $50 in fake fees upon moving out (explained in detail below)

I moved out of my apartment on Feb 27th, 2011. Upon moving out, I followed all of the rental office instructions (dropping the keys off before midnight that night, cleaning the apartment, etc, etc). The next day, I talked with an office employee Dax Tripp, asking if my account was in good order and clear of any move out fees. He replied that "everything is fine". A week later I got a bill for $75 in extra charges for cleaning my bathtub, kitchen, replacing drip pans, and moving out a day late. I was extremely disappointed and went to talk to the staff in person immediately. I was kept waiting for 30 minutes before a manager was able to talk to me to explain the fees. I'm asking for $50 back, as the $25 kitchen cleaning fee is fair, as there was some stain damage to the counter tops during my stay.

The manager (Grace Pina) was extremely rude and dismissive, pointing me to some "evidence" that these fees are legitimate. The evidence was a scrap of paper with handwriting on it... There was no evidence that I turned in my keys late (the supposed reason for the moving out late fee), no evidence that drip pans needed to be replaced (they were in PERFECT working order), and no evidence that the bathtub needed to be "professionally cleaned" (which is absolutely ridiculous as it was spotless). They even threatened me with calling the collections agency if I did not immediately pay the full balance, without any investigation into my complaints. This is the worst customer service I have ever encountered and is essentially a racket, trying to squeeze out every penny they can. I just want my $50 back that was unfairly charged to me for something I did not do or cause. They presented no evidence to back up their claims (they refused to walk to the apartment with me to "show" me the evidence in person.... hmmmm....) and were unacceptably rude in dealing with me.

.

I WAS NEW TO AUSTIN AND GOT SOLD ON THE LOCATION. NOW THAT I REALLY HAD TIME TO SHOP AROUND AND REALIZED HOW OLD THESE APARTMENTS ARE AND HOW MUCH I WAS PAYING- I WAS SICK TO MY STOMACH. PLEASE GO DOWN THE STREET TO ALL THE NEWER AND LOWER RENT APARTMENTS. THERE IS NO QUALITY OR CLASS AT THE PRESERVE AT TRAVIS CREEK, ESPECIALLY THE MANAGEMENT STAFF (RUDE! RUDE!) ON HOW THEY WRITE ALL OF THERE OWN GOOD REVIEWS - PATHETIC!

0
★☆☆☆☆

I WAS NEW TO AUSTIN AND GOT SOLD ON THE LOCATION. NOW THAT I REALLY HAD TIME TO SHOP AROUND AND REALIZED HOW OLD THESE APARTMENTS ARE AND HOW MUCH I WAS PAYING- I WAS SICK TO MY STOMACH. PLEASE GO DOWN THE STREET TO ALL THE NEWER AND LOWER RENT APARTMENTS. THERE IS NO QUALITY OR CLASS AT THE PRESERVE AT TRAVIS CREEK, ESPECIALLY THE MANAGEMENT STAFF (RUDE! RUDE!) ON HOW THEY WRITE ALL OF THERE OWN GOOD REVIEWS - PATHETIC!

Cons: GETTING RIPPED OFF

.

I've been living here for about 2.5 years, and the management has done everything in their power to make sure it was been just awful as possible. First, they insisted on raising my rent every six months while my neighbors got a $50 decrease because the manager doesn't like Asians. Be careful who you talk to! If you get one of the general staff, the girls are usually pretty nice, but the turn over rate is high so they keep changing.

Second, they have mistakenly adjusted my lease rate (how is this even possible?) twice - two separate times in the middle of two separate leases. The single guy working in the office is apparently in charge of these threatening phone calls and I was about to be evicted over 15 dollars a month over three months that they claimed I owed. After fighting with them to just check the lease, they backed down and ALMOST apologized for the mistakes, and definitely not for the threats.

Then, with the economy getting harder, they stopped landscaping my entire building area. All the grass and shrubs just died and turned to mud. It looks like a desert if a desert had water and dirt and management who loves mud pies. So what if they turned the building into a mud pit? What they do care about is the area in front of the management office. Every month, they tear up perfectly fine, beautiful flowers, and replace them with more perfectly fine, beautiful flowers. You would have thought they were competing with Versailles!

Now, the topper. In June of 2009, my home was broken into. They smashed a window and stole about $5,500 worth of equipment. The management never called me back, and it took them almost a day to even come out and look at it after I waited at their office. The girl who took my report said this was getting to be a common thing at the complex - great, I feel even better now. That window stayed broken until almost a month later. After getting as much of my life back together, talking with insurance and filing with the police department, my girlfriend and I decide to move out. This was a couple weeks after they finally fixed the window. Since I was paying monthly, there was no lease to break so I went in at the start of August and said I wanted to move out. They denied me. Apparently, I can't move out because they said so. A few days later, they thoughtfully informed me that I could move out, but I had to give them written notice. Okay, fine. I can do that. After giving them notice, however, they said I had to stay an extra month because I didn't give notice at the beginning of August. They waited a couple days just to screw me over one last time. It's an amazing skill and quite a sight to see as long as you're not the one they're bending over.

And all that for $1,115 a month (750sqft) with all utilities extra!

0
★☆☆☆☆

I've been living here for about 2.5 years, and the management has done everything in their power to make sure it was been just awful as possible. First, they insisted on raising my rent every six months while my neighbors got a $50 decrease because the manager doesn't like Asians. Be careful who you talk to! If you get one of the general staff, the girls are usually pretty nice, but the turn over rate is high so they keep changing.

Second, they have mistakenly adjusted my lease rate (how is this even possible?) twice - two separate times in the middle of two separate leases. The single guy working in the office is apparently in charge of these threatening phone calls and I was about to be evicted over 15 dollars a month over three months that they claimed I owed. After fighting with them to just check the lease, they backed down and ALMOST apologized for the mistakes, and definitely not for the threats.

Then, with the economy getting harder, they stopped landscaping my entire building area. All the grass and shrubs just died and turned to mud. It looks like a desert if a desert had water and dirt and management who loves mud pies. So what if they turned the building into a mud pit? What they do care about is the area in front of the management office. Every month, they tear up perfectly fine, beautiful flowers, and replace them with more perfectly fine, beautiful flowers. You would have thought they were competing with Versailles!

Now, the topper. In June of 2009, my home was broken into. They smashed a window and stole about $5,500 worth of equipment. The management never called me back, and it took them almost a day to even come out and look at it after I waited at their office. The girl who took my report said this was getting to be a common thing at the complex - great, I feel even better now. That window stayed broken until almost a month later. After getting as much of my life back together, talking with insurance and filing with the police department, my girlfriend and I decide to move out. This was a couple weeks after they finally fixed the window. Since I was paying monthly, there was no lease to break so I went in at the start of August and said I wanted to move out. They denied me. Apparently, I can't move out because they said so. A few days later, they thoughtfully informed me that I could move out, but I had to give them written notice. Okay, fine. I can do that. After giving them notice, however, they said I had to stay an extra month because I didn't give notice at the beginning of August. They waited a couple days just to screw me over one last time. It's an amazing skill and quite a sight to see as long as you're not the one they're bending over.

And all that for $1,115 a month (750sqft) with all utilities extra!

Pros: location

Cons: just about anything you can imagine

 

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