Cc Carpet

★★★★☆
  • 3203 US Highway 80 E 101

    Mesquite, TX 75150

    Map & Directions
  • 214-631-0704

About Cc Carpet

Hours
Sun 1pm-5pm, Mon-Fri 9am-6pm, Sat 9am-5pm
3.5 8
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Terrible Experience; Shop at Lowes instead... ..............; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully Terrible Experience; Shop at Lowes instead.................; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully

1
★☆☆☆☆

Terrible Experience; Shop at Lowes instead... ..............; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully Terrible Experience; Shop at Lowes instead.................; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully

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I'm very impressed with CC Carpet. They did great work. They came to my home and gave me a Free estimate and from the time the salesrep walked in the door I was very comfortable. I'm single and live by myself and do not like people in my home that I do not know and they were very respectful of my space. I was very unsure what I wanted to do in my kitchen and bathrooms. They showed me all my options and gave me advise on what would look good with the colors I picked for my walls. I was sold on the tile and it was at a great price! Way less than I thought it would be. The installation crew was wonderful. They let me watch over them the whole time and made sure I liked what they were doing. I will use CC Carpet again to do the rest of my house and my countertops. VERY PLEASED CUSTOMER!! :)

2
★★★★★

I'm very impressed with CC Carpet. They did great work. They came to my home and gave me a Free estimate and from the time the salesrep walked in the door I was very comfortable. I'm single and live by myself and do not like people in my home that I do not know and they were very respectful of my space. I was very unsure what I wanted to do in my kitchen and bathrooms. They showed me all my options and gave me advise on what would look good with the colors I picked for my walls. I was sold on the tile and it was at a great price! Way less than I thought it would be. The installation crew was wonderful. They let me watch over them the whole time and made sure I liked what they were doing. I will use CC Carpet again to do the rest of my house and my countertops. VERY PLEASED CUSTOMER!! :)

Pros: GREAT PRICE, GREAT PRODUCT, GREAT CUSTOMER SERVICE

Cons: NONE

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dont see gerome! very rude and uncaring, date promised in contract on when carpet would be installed, was not accurate they called and said that it missed the truck and had no clue when it would be out. jerks.

0
★☆☆☆☆

dont see gerome! very rude and uncaring, date promised in contract on when carpet would be installed, was not accurate they called and said that it missed the truck and had no clue when it would be out. jerks.

Cons: HORRIBLE SALESMAN AND WHATS THE USE OF A CONTRACT?

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I decided that my house needed a change and I wasn't excatly sure what I wanted to do or who I wanted to go with. I had serveral quotes and decided to go with the best company. I went with CC Carpet because I heard great things about them from my neighbors and coworkers. The people at CC Carpet were great. They helped me through this process. I was going to do one room with wood and do the rest at a later time. When the rep for CC came out to my house, I realized that I could do the whole house now with their financing instead of doing one room at a time. It was more convenient for me to do it all at once and get it over with. The wood was installed last week in the living room and 3 bedrooms. The wood installers were very nice and neat. The house looks great. It was just what it needed, a fresh new look. I'm glad I went will CC Carpet. I would do it all over again.

2
★★★★★

I decided that my house needed a change and I wasn't excatly sure what I wanted to do or who I wanted to go with. I had serveral quotes and decided to go with the best company. I went with CC Carpet because I heard great things about them from my neighbors and coworkers. The people at CC Carpet were great. They helped me through this process. I was going to do one room with wood and do the rest at a later time. When the rep for CC came out to my house, I realized that I could do the whole house now with their financing instead of doing one room at a time. It was more convenient for me to do it all at once and get it over with. The wood was installed last week in the living room and 3 bedrooms. The wood installers were very nice and neat. The house looks great. It was just what it needed, a fresh new look. I'm glad I went will CC Carpet. I would do it all over again.

Pros: wide product range, customer service, installation, good quote, overall very good place

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I called for a free at home estimate and they were able to come out the very next day and then install the carpet the next day. I have a lot of rent houses and I was needing carpet in a hurry when the tenants left unexpectedly and the home in a wreck. The customer service at Cc Carpet was great. Our salesman was on the phone with the office making arrangments and getting everything finalized while at our home and doing everything he could to help us out when we were in a time crunch. We found carpet that was in stock and we had it installed the very next day. Everything went perfectly and our home was rented the next day, which saved us time and money. We couldn't have been happier with the carpet and service. Cc Carpet helped us in a time of need and we will use them for all of our other houses.

2
★★★★★

I called for a free at home estimate and they were able to come out the very next day and then install the carpet the next day. I have a lot of rent houses and I was needing carpet in a hurry when the tenants left unexpectedly and the home in a wreck. The customer service at Cc Carpet was great. Our salesman was on the phone with the office making arrangments and getting everything finalized while at our home and doing everything he could to help us out when we were in a time crunch. We found carpet that was in stock and we had it installed the very next day. Everything went perfectly and our home was rented the next day, which saved us time and money. We couldn't have been happier with the carpet and service. Cc Carpet helped us in a time of need and we will use them for all of our other houses.

Pros: service, fast installation

Cons: NONE!

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I recently had new granite countertops installed by CC Carpet. From the initial review of our needs, through the measuring and installation process, CC Carpet's team performed above our expectations. In the end, we are amazed at the transformation of our home and the beauty that has been brought to it by CC Carpet. We are now in love with our kitchen. We would like to pass along our recommendation to those who may not know first hand what a great job CC Carpet does.

2
★★★★★

I recently had new granite countertops installed by CC Carpet. From the initial review of our needs, through the measuring and installation process, CC Carpet's team performed above our expectations. In the end, we are amazed at the transformation of our home and the beauty that has been brought to it by CC Carpet. We are now in love with our kitchen. We would like to pass along our recommendation to those who may not know first hand what a great job CC Carpet does.

Pros: efficient, dependable and nice

Cons: none

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I had carpet and wood installed through my entire house. First of all I would like to say we are extremely pleased with the color and quality of the carpet. Second, my sales rep was very knowledgeable, helpful and took the time to make sure I knew about all the different products. Third, your installers were absolutely the best! They arrived in the allotted time and it was obvious from the start that these guys were pros. They were courteous, professional and just extremely nice. It was obvious that CC Carpet took great pride in there work. It's not often these days that you get this kind of service. We are going to have our counter tops in the kitchen and bathroom done in the future and we will definitely come back to CC Carpet.

2
★★★★★

I had carpet and wood installed through my entire house. First of all I would like to say we are extremely pleased with the color and quality of the carpet. Second, my sales rep was very knowledgeable, helpful and took the time to make sure I knew about all the different products. Third, your installers were absolutely the best! They arrived in the allotted time and it was obvious from the start that these guys were pros. They were courteous, professional and just extremely nice. It was obvious that CC Carpet took great pride in there work. It's not often these days that you get this kind of service. We are going to have our counter tops in the kitchen and bathroom done in the future and we will definitely come back to CC Carpet.

Pros: Great customer service, sales rep was knowledgeable, installers were courteous, professional and nice

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Over-all review:
Service: F
Quality: F
Product: C
Gentleman that came over from CC Carpet took the measurements but never called back. When we called & dropped by the store, the store didn?t have any records of the measurements. I had to setup another appointment. The same person showed up. We signed a contract and I made the full payment on the spot.
Later on appointments were missed, received terrible customer service, installation done with defects and re-done and still there are defects. Following is a review based on categories where I tried to be objective.
Missed Appointment:
Initial inspection and estimate - 2 times
Initial measurement - 2 times
2nd measurement - 2 times
Initial installation - 1 time and late
2nd installation - never made the appointment but showed up
Lost measurements: - 1 time
Phone Calls not returned:
Initial estimator - 10 times
Quality Manager - 11 times and counting
Granite counter-top Quality;
Initial installation: Good
2nd installation: Low Grade
Defects in initial installation:
- Broken corner
- Edge not done as specified
- Counter-top edge is not a straight line pointed out by the quality manger himself
- Edges not smoothed out
- Out 3 pieces 2 pieces facing the living room with full view in 2 different thickness
- Granite counter-top not polished properly, quality manager added that since it was not done w/o water at job-site
- Work area left with debris
- Shims left in different places
- Plumbing person didn?t have the faucet that was paid for & as he mentioned that it was not the installation instruction to include a faucet even though one was paid for
- Water leaked from improper plumbing
Defects in 2nd installation
- Same Edge that was not in a straight-line got even worse
- Inside edges and turns are not aligned with cabinets which is very oddly visible
- Kitchen sink installed far (7") that is prone to give back pain
- Low grade Granite
- Quality manager failed to contact after inspection

0
★☆☆☆☆

Over-all review:
Service: F
Quality: F
Product: C
Gentleman that came over from CC Carpet took the measurements but never called back. When we called & dropped by the store, the store didn?t have any records of the measurements. I had to setup another appointment. The same person showed up. We signed a contract and I made the full payment on the spot.
Later on appointments were missed, received terrible customer service, installation done with defects and re-done and still there are defects. Following is a review based on categories where I tried to be objective.
Missed Appointment:
Initial inspection and estimate - 2 times
Initial measurement - 2 times
2nd measurement - 2 times
Initial installation - 1 time and late
2nd installation - never made the appointment but showed up
Lost measurements: - 1 time
Phone Calls not returned:
Initial estimator - 10 times
Quality Manager - 11 times and counting
Granite counter-top Quality;
Initial installation: Good
2nd installation: Low Grade
Defects in initial installation:
- Broken corner
- Edge not done as specified
- Counter-top edge is not a straight line pointed out by the quality manger himself
- Edges not smoothed out
- Out 3 pieces 2 pieces facing the living room with full view in 2 different thickness
- Granite counter-top not polished properly, quality manager added that since it was not done w/o water at job-site
- Work area left with debris
- Shims left in different places
- Plumbing person didn?t have the faucet that was paid for & as he mentioned that it was not the installation instruction to include a faucet even though one was paid for
- Water leaked from improper plumbing
Defects in 2nd installation
- Same Edge that was not in a straight-line got even worse
- Inside edges and turns are not aligned with cabinets which is very oddly visible
- Kitchen sink installed far (7") that is prone to give back pain
- Low grade Granite
- Quality manager failed to contact after inspection

Pros: None

Cons: Customer Service - F, Product - B, Quality - F, Reliability - F, Overall - F

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