Alamo Maxillofacial Surgical: Tiner B D DDS

★★☆☆☆
  • 1139 E Sonterra Blvd # 505

    San Antonio, TX 78258

    Map & Directions
  • 210-402-3550

About Alamo Maxillofacial Surgical: Tiner B D DDS

Health & Medical

Health & Medical
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I wasn't happy to spend all that money either, but Dr. Tiner did an amazing job resetting my daughter's jaw and alleviating her pain. His office staff was also excellent, and the billing department never tried to embarrass us when we had trouble paying our bill.

3
★★★☆☆

I wasn't happy to spend all that money either, but Dr. Tiner did an amazing job resetting my daughter's jaw and alleviating her pain. His office staff was also excellent, and the billing department never tried to embarrass us when we had trouble paying our bill.

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I used this office because the surgeon is a preferred provider with my insurance. Imagine my surprise when the office charged me upfront for the surgery--I've never had a preferred provider charge me anything but a copay until the bill is settled. But that's not all. They charge *twice* for each implant--two different charges--even though my insurance company states that they allow only one charge and will disallow any "broken out" fees. And they also--in my case, at least--refused to calculate my bill using the PDP schedule (the Preferred Provider maximum charges). (They claimed they "didn't have to.") This meant that they overcharged me by thousands of dollars!

Now the insurance company has settled the claim and says I owe only half what this office charged me. But the office refuses to pay up. They claim it's "your policy, not ours," so it's my problem that the insurance company doesn't support their shady practices--even though they signed a contract with my insurance company. They claim they'll pay me my money only when the insurance company "corrects" the claim. The insurance company says it's correct already.

If you can, avoid this office. Otherwise, you may be kissing thousands of extra dollars good-bye.

1
★☆☆☆☆

I used this office because the surgeon is a preferred provider with my insurance. Imagine my surprise when the office charged me upfront for the surgery--I've never had a preferred provider charge me anything but a copay until the bill is settled. But that's not all. They charge *twice* for each implant--two different charges--even though my insurance company states that they allow only one charge and will disallow any "broken out" fees. And they also--in my case, at least--refused to calculate my bill using the PDP schedule (the Preferred Provider maximum charges). (They claimed they "didn't have to.") This meant that they overcharged me by thousands of dollars!

Now the insurance company has settled the claim and says I owe only half what this office charged me. But the office refuses to pay up. They claim it's "your policy, not ours," so it's my problem that the insurance company doesn't support their shady practices--even though they signed a contract with my insurance company. They claim they'll pay me my money only when the insurance company "corrects" the claim. The insurance company says it's correct already.

If you can, avoid this office. Otherwise, you may be kissing thousands of extra dollars good-bye.

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