Pup R Wear or PupRwear - CLOSED

★★★☆☆
  • 111 Residental

    Rio Rancho, NM 87124

    Map & Directions
  • 505-220-5528

About Pup R Wear or PupRwear

Categories
  • Pet Stores
Hours
1

Pets & Animals

Pets & Animals
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My order took 1 months to receive. I followed up several times, as I purchased one of the items for a holiday occasion. The website said that their items took 48 hours to go out. When I received it 2 out of 4 pieces were completely wrong. I called to return the pieces, and get a refund, and the owner, Shelly Coby, who is the only one working for PupRwear, apparently, told me that it wasnt her problem and that she would not accept the return. When I insisted that it was her responsibility, she got irate and started screaming at me. She then began hanging up on me multiple times, and called me a "b***h". I have never in my life received such horrendous customer service, or disrespect from anyone, much less someone I was doing business with. As a small local business owner myself, I was appalled and disgusted. This woman deserves to go out of business!

1
★☆☆☆☆

My order took 1 months to receive. I followed up several times, as I purchased one of the items for a holiday occasion. The website said that their items took 48 hours to go out. When I received it 2 out of 4 pieces were completely wrong. I called to return the pieces, and get a refund, and the owner, Shelly Coby, who is the only one working for PupRwear, apparently, told me that it wasnt her problem and that she would not accept the return. When I insisted that it was her responsibility, she got irate and started screaming at me. She then began hanging up on me multiple times, and called me a "b***h". I have never in my life received such horrendous customer service, or disrespect from anyone, much less someone I was doing business with. As a small local business owner myself, I was appalled and disgusted. This woman deserves to go out of business!

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Business Response:

Lenei placed an order on Saturday 11/15/14 from Hawaii, it included 2 'made to order' dog tanks. It did not include any notes that she wanted her order by the following Thursday, 11/20 (Thanksgiving). Even shipping on Monday it would have needed to be delivered on Wednesday. She requested 1st Class shipping. I would have contacted her to let her know Nov & Dec are our busiest months and could not be delivered by Thanksgiving. Since there was no notes on the order, or emails, I processed the order as usual. On Nov 25th I received an email asking when she would receive her order, telling me she expected it before Thanksgiving! When Lenei received her order she called and told me NOTHING FIT her dog and they would have fit her on 11/15 when she ordered and she said she was shipping EVERYTHING back for a FULL REFUND!! We do not refund Made to Order or Custom items unless they are defective. I discovered she had a puppy and did not allow for growth. When I told her I could not accept the return on the 2 tanks she began using 'choice words' about me and my business. I told her I would refund her for one of the tanks, as it was suppose to include her dogs name and according to her did not. I thought we were both in agreement when we hung up, then 5 months later she posts this and avoids some important facts. In response to her post: She did NOT contact me 'several times' as stated, I was only contacted once via email until she received her order. We process orders 'within 48 hrs'. If an items is CUSTOM or MADE TO ORDER, it states the shipping time. We can not speed this time up, especially during our busiest season. I do not tell my customers "it is not my problem", my customers know that, I assist customers every day with sizing, returns and exchanges. I did not call her a b***h and hang up on her several times and become irate! I am a mature Christian Woman and have worked in Retail for several years. PupRwear has been in business since 2005, online since 2009 and we continue to grow! We pride ourselves on repeat customer orders and great customer service. Unfortunately we can not make everyone happy. I wish Lenei well in her small local business.
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I have 2 beautiful Yorkies, and my sister has 2, also, and most of their beautiful accessories have come from PupRWear. The styles are creative, the prices are very reasonable, and it doesn't fit, Shelly will fix it. So you have absolutely nothing to lose. She will always be my first choice for my pups' accessories.

Peg

5
★★★★★

I have 2 beautiful Yorkies, and my sister has 2, also, and most of their beautiful accessories have come from PupRWear. The styles are creative, the prices are very reasonable, and it doesn't fit, Shelly will fix it. So you have absolutely nothing to lose. She will always be my first choice for my pups' accessories.

Peg

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I had a southwestern embroidered fleece coat custom made for my little dachshund and it fit perfect. She is now toasty warm in the winter and gets TONS of compliments. I will recommend PupRWear to all my friends.

Laurie

4
★★★★☆

I had a southwestern embroidered fleece coat custom made for my little dachshund and it fit perfect. She is now toasty warm in the winter and gets TONS of compliments. I will recommend PupRWear to all my friends.

Laurie

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Message from Pup R Wear or PupRwear

Do you have a hard to fit dog? Custom dog apparel, comfortable, Easy on/Easy off. Online Store also offers Popular Designers at Discounted Prices

More about Pup R Wear or PupRwear

Custom made Southwest Dog Coats, Dresses, Harnesses and Bandanas. Affordable and guaranteed.

 

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