Elge Plumbing & Heating Co

★★★☆☆
  • 43 Summer St

    Somerville, MA 02143

    Map & Directions
  • 617-782-4300

About Elge Plumbing & Heating Co

Details
Hours
By appointment

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 3
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My condo association limited me to only using Elge Pluming. I called for an appointment for a yearly HVAC maintenance. The operator could not give me a price on how much the service would cost, promised to cal back but never did.

A tech was to show up any time between 9am-10am. At 10am no one had showed up. I called and was told they were running late and would show up by 11. I called again at 11 and was told they could not come today because of another emergency service they had to attend. I made an appointment for another day.

A tech was to show up any time between 9am-10am. At 9:30am I called to make sure someone was coming. I was told that the techs phone was not working so he had gone to Verizon and could not come. I asked to speak with management. Someone called me back and told me that they can have someone come by at 11. No apology, no discount, nothing. Who knows if they would have shown up. I refused service and would never do business with Elge Plumbing!

They never called to give me a price update. They never called to tell me they were running late. They never called to tell me they had to cancel. They never said Sorry.

1
★☆☆☆☆

My condo association limited me to only using Elge Pluming. I called for an appointment for a yearly HVAC maintenance. The operator could not give me a price on how much the service would cost, promised to cal back but never did.

A tech was to show up any time between 9am-10am. At 10am no one had showed up. I called and was told they were running late and would show up by 11. I called again at 11 and was told they could not come today because of another emergency service they had to attend. I made an appointment for another day.

A tech was to show up any time between 9am-10am. At 9:30am I called to make sure someone was coming. I was told that the techs phone was not working so he had gone to Verizon and could not come. I asked to speak with management. Someone called me back and told me that they can have someone come by at 11. No apology, no discount, nothing. Who knows if they would have shown up. I refused service and would never do business with Elge Plumbing!

They never called to give me a price update. They never called to tell me they were running late. They never called to tell me they had to cancel. They never said Sorry.

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That's because Elge plumbing is a commercial company not a residential company. They do not normally do residential work at all. So that's probably why they passed over you little leak.

5
★★★★★

That's because Elge plumbing is a commercial company not a residential company. They do not normally do residential work at all. So that's probably why they passed over you little leak.

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0 out of 1 people found this review helpful.

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Sorry to say but Elge Plumbing failed me completely! Called them over a week ago for a leak in my basement. Instead of saying we can't help you they promised to come out 3 seperate times and never showed. The office staff was polite but I needed a plumber. I stayed home from work twice to meet them and they never called to say they could'nt come. Don't waste your time with them.

1
★★★☆☆

Sorry to say but Elge Plumbing failed me completely! Called them over a week ago for a leak in my basement. Instead of saying we can't help you they promised to come out 3 seperate times and never showed. The office staff was polite but I needed a plumber. I stayed home from work twice to meet them and they never called to say they could'nt come. Don't waste your time with them.

Pros: polite office staff when you call

Cons: they never showed up after three seperate appointments or called to cancel

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