Dick's Sporting Goods

★☆☆☆☆
  • 1336 Worcester St

    Natick, MA 01760

    Map & Directions
  • 508-653-0908

Sports & Recreation

Sports & Recreation
More choices in Natick:
Resultset_next

Come Rain Or Shine Tent Works

494 Franklin St Framingham, MA

Resultset_next

Jesse G Willis Inc

586 Pleasant St Watertown, CT

1.0 1
Hi! Sign in to let us know how Dick's Sporting Goods was?
Write a Review
.

I've shopped at Dick's several times recently, and although the products are what you'd expect from a large sporting goods store, the lack of customer service creates a horrible experience every time I am in there. Staff couldn't seem to care less about helping customers, even when asked directly. We went in several nights ago wishing to purchase 2 kayaks and the gear to go with them- a $3,000 sale for them, if they'd wanted it! However, it appeared they did not. We asked for help 3 times and were always told gruffly that someone would be right with us. We waited 40 minutes before we gave up and left. The store was not busy (it was a weeknight), and as we left, we saw 5 staff members standing around near the front, joking around and not working. This isn't the first time I've had this experience there, but I'm certainly not dropping $3000 in a place where they ignore the customer. Obviously, Dick's didn't care about our business, so we don't care to shop there ever again.Go to the natick outdoor store if you want great service, competitive prices and knowledgeable, friendly staff!

1
★☆☆☆☆

I've shopped at Dick's several times recently, and although the products are what you'd expect from a large sporting goods store, the lack of customer service creates a horrible experience every time I am in there. Staff couldn't seem to care less about helping customers, even when asked directly. We went in several nights ago wishing to purchase 2 kayaks and the gear to go with them- a $3,000 sale for them, if they'd wanted it! However, it appeared they did not. We asked for help 3 times and were always told gruffly that someone would be right with us. We waited 40 minutes before we gave up and left. The store was not busy (it was a weeknight), and as we left, we saw 5 staff members standing around near the front, joking around and not working. This isn't the first time I've had this experience there, but I'm certainly not dropping $3000 in a place where they ignore the customer. Obviously, Dick's didn't care about our business, so we don't care to shop there ever again.Go to the natick outdoor store if you want great service, competitive prices and knowledgeable, friendly staff!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Dick's Sporting Goods, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review