AAA Island Auto Rental Car

★★★☆☆
  • 31 Circuit Ave Ext

    Oak Bluffs, MA 02557

    Map & Directions
  • 508-696-5211

About AAA Island Auto Rental Car

Categories

Automotive

Automotive
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3.0 2
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.

I experienced an extremely bad episode with them!!!!!!!!
I went to Martha just for the day (took the ferry on the morning and the last ferry back the same day). I arrived in the island, i rented a Jeep at this place for the day... Everything was good, we brought the car back before taking the ferry at 9 pm that day and left the keys in the box as requested by them (because outside of open hours)..... 3 weeks later, i saw an additionnal debit in my credit card for 200$..... I immediately called them, and spoke with a guy who was extremely agressive, rude and disrespectful (in 3 years life in NYC, i have never spoken to such rude people!)... The guys told me that i was not supposed to drive on the beach with the car and then he charged me 100$ per rental day....
1) Those guys charged me 3 WEEKS after!!!!!!!!! If there is something wrong, it should be charged right away!, not 3 weeks later!!!!!!
2) I rented the car the saturday from 11 am to the same day at 9 pm and they overcharged me 2 days of penalty (twice 100$)!!!!!!!!!!!!!!!!!!!!!!!!!!!! They argue that they cannot know if i brought the car back before midnight or after (meaning one or 2 calendar day.......)...Isn't it unvbeileivable!!!!???? I had the car couple of hours, but for 2 days penalty!!!!!!!!!! They are not consistent with themself since i paid for only one rental day, but 2 penalty days!!!!!

Obvisously, i tried to reach out to the owner, send him an email, but he did not answer. Then, I complaint to the Chamber of Commerce, disputed the transaction with my credit card company and as i am working with a law firm, will launch a process to get my money back...
But i can tell you: AVOID THIS PLACE IF YOU WANT TO AVOID PROBLEMS !!!!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

I experienced an extremely bad episode with them!!!!!!!!
I went to Martha just for the day (took the ferry on the morning and the last ferry back the same day). I arrived in the island, i rented a Jeep at this place for the day... Everything was good, we brought the car back before taking the ferry at 9 pm that day and left the keys in the box as requested by them (because outside of open hours)..... 3 weeks later, i saw an additionnal debit in my credit card for 200$..... I immediately called them, and spoke with a guy who was extremely agressive, rude and disrespectful (in 3 years life in NYC, i have never spoken to such rude people!)... The guys told me that i was not supposed to drive on the beach with the car and then he charged me 100$ per rental day....
1) Those guys charged me 3 WEEKS after!!!!!!!!! If there is something wrong, it should be charged right away!, not 3 weeks later!!!!!!
2) I rented the car the saturday from 11 am to the same day at 9 pm and they overcharged me 2 days of penalty (twice 100$)!!!!!!!!!!!!!!!!!!!!!!!!!!!! They argue that they cannot know if i brought the car back before midnight or after (meaning one or 2 calendar day.......)...Isn't it unvbeileivable!!!!???? I had the car couple of hours, but for 2 days penalty!!!!!!!!!! They are not consistent with themself since i paid for only one rental day, but 2 penalty days!!!!!

Obvisously, i tried to reach out to the owner, send him an email, but he did not answer. Then, I complaint to the Chamber of Commerce, disputed the transaction with my credit card company and as i am working with a law firm, will launch a process to get my money back...
But i can tell you: AVOID THIS PLACE IF YOU WANT TO AVOID PROBLEMS !!!!!!!!!!!!!!!!!!!!!!

.

These guys are good!! Not only was it quick and I got a new clean car, but they were friendly and recommeded places to go. They told me where the fish were biting and my daughter caught her first fish.

2
★★★★★

These guys are good!! Not only was it quick and I got a new clean car, but they were friendly and recommeded places to go. They told me where the fish were biting and my daughter caught her first fish.

Pros: great service, friendly

 

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