Diamond Buick Pontiac Gmc

★★★☆☆
  • 768 Washington St

    Auburn, MA 01501

    Map & Directions
  • 508-832-0400

3.0 10
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Well, this is not going to be a good review on this dealership. I have already called their corporation and emailed the General Manger for the Auburn location with no answers back. So it is up to you if you want to experience this or

3
★★★★★

Well, this is not going to be a good review on this dealership. I have already called their corporation and emailed the General Manger for the Auburn location with no answers back. So it is up to you if you want to experience this or

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i was a manager at diamond in auburn mass.i would like to write a brief description as to the events leading up to mr duffy,s comments.i was the mananger that day and my salesman mr jim leslie,had located a vehicle for mr duffy.well the day came for delivery,the new car was ready .mr duffy drove a hard bargain.when it was time to appraise the trade,a very old 2 door explorer.the problem was is that it was at a repair station about 40 miles away.we called the repair station to inquire about the condition of mr duffys trade,we were informed that it was in very bad condition.mr duffy wouldnt hear of it ,we were already at invoice and below.my salesman said he would give him 1200.dollars for it.i as the manager offered him $100. as ther e ill be fee,s to retrieve this vehicle he blew up.from the get go he was very rude and overbearing.not all customers are right i wish him well,iam sure he doesnt have many friends.

2
★★★★★

i was a manager at diamond in auburn mass.i would like to write a brief description as to the events leading up to mr duffy,s comments.i was the mananger that day and my salesman mr jim leslie,had located a vehicle for mr duffy.well the day came for delivery,the new car was ready .mr duffy drove a hard bargain.when it was time to appraise the trade,a very old 2 door explorer.the problem was is that it was at a repair station about 40 miles away.we called the repair station to inquire about the condition of mr duffys trade,we were informed that it was in very bad condition.mr duffy wouldnt hear of it ,we were already at invoice and below.my salesman said he would give him 1200.dollars for it.i as the manager offered him $100. as ther e ill be fee,s to retrieve this vehicle he blew up.from the get go he was very rude and overbearing.not all customers are right i wish him well,iam sure he doesnt have many friends.

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I went into the Diamond dealership very wary of the whole car salesman schtick, but Brian Decot was amazing! He was patient and explained everything I asked without making my questions seem stupid. I bought a car that day from him and would go back in a heartbeat

2
★★★★☆

I went into the Diamond dealership very wary of the whole car salesman schtick, but Brian Decot was amazing! He was patient and explained everything I asked without making my questions seem stupid. I bought a car that day from him and would go back in a heartbeat

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I bought a 2008 GMC from Bill Fernald and Brian Decot. They treated me with respect, answered all my questions, and got me to the right payment. It was a hassle free expereince. And even today if i need help with getting a service appt or a vehicle to use, they are there to help. Bill and Brian are great guys.
Thanks!

2
★★★★★

I bought a 2008 GMC from Bill Fernald and Brian Decot. They treated me with respect, answered all my questions, and got me to the right payment. It was a hassle free expereince. And even today if i need help with getting a service appt or a vehicle to use, they are there to help. Bill and Brian are great guys.
Thanks!

Pros: WONDERFUL EXPERIENCE

Cons: NONE

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STAY AWAY from this dealership!!!!!!!?? - ?? - 2010-02-07
Worst car dealership experience ever! The sales men (Bill Fernald and Brian Decot) lie, and when you catch them in one of there lies, then they swear at you! They tried to sell me a new truck that was in an accident. When I found out about it they offered to delete there outargues documentary fee of $489. At time of delivery owner/ manager Kevin told me I had no choose but to pay there documentary fee and if not, he sell the repainted truck as new to someone else. When I told him that was wrong he stated they do it all the time and to "F" off. I told him I'd call corporate in Detroit and he said they can "F" off too! "We are an independent dealership and we do what we want". Needless to say I bought else were. If your looking for a new Chevy go to Dillon Chevrolet in Greenfield, MA they sell at invoice no haggling and there doc fee is only $100. Best buy experience ever!!! As for Diamond Auto STAY AWAY!!! My business normally buys a new vehicle every few years and I never been to such a shady dealership as Diamond. They are lying crooks.

0
★☆☆☆☆

STAY AWAY from this dealership!!!!!!!?? - ?? - 2010-02-07
Worst car dealership experience ever! The sales men (Bill Fernald and Brian Decot) lie, and when you catch them in one of there lies, then they swear at you! They tried to sell me a new truck that was in an accident. When I found out about it they offered to delete there outargues documentary fee of $489. At time of delivery owner/ manager Kevin told me I had no choose but to pay there documentary fee and if not, he sell the repainted truck as new to someone else. When I told him that was wrong he stated they do it all the time and to "F" off. I told him I'd call corporate in Detroit and he said they can "F" off too! "We are an independent dealership and we do what we want". Needless to say I bought else were. If your looking for a new Chevy go to Dillon Chevrolet in Greenfield, MA they sell at invoice no haggling and there doc fee is only $100. Best buy experience ever!!! As for Diamond Auto STAY AWAY!!! My business normally buys a new vehicle every few years and I never been to such a shady dealership as Diamond. They are lying crooks.

Pros: non

Cons: everything

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I wish I read the reviews here before I bought my car. Yes, Brian and his brother, along with Bill are the worst. They scammed me out of $500. Caused me a tremendous amount of anguish for taking delivery of my car (missed days of work to pick up the car which was not ready). I was told the registration was ready when it was not, etc. No returned phone calls. Since taking the car, I've had my auto insurance cancelled twice because they have not provided appropriate paper work to the insurance company. I even found out today that they provided erroneous information to the satelite radio company. The saga continues three months later. I've filed complaints and called the owner. No one has responded. Please do not give these people any business. And, if you have had a bad experience, please file a complaint with the attorney general's office. With more complaints, hopefully they can take action against these clowns.

0
★☆☆☆☆

I wish I read the reviews here before I bought my car. Yes, Brian and his brother, along with Bill are the worst. They scammed me out of $500. Caused me a tremendous amount of anguish for taking delivery of my car (missed days of work to pick up the car which was not ready). I was told the registration was ready when it was not, etc. No returned phone calls. Since taking the car, I've had my auto insurance cancelled twice because they have not provided appropriate paper work to the insurance company. I even found out today that they provided erroneous information to the satelite radio company. The saga continues three months later. I've filed complaints and called the owner. No one has responded. Please do not give these people any business. And, if you have had a bad experience, please file a complaint with the attorney general's office. With more complaints, hopefully they can take action against these clowns.

Pros: None

Cons: Rude, Unresponsive, and No Follow Through on Sales Agreement

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Buyer Beware of Hot Head Sales Manger. The sales force was great but when it came time to sign the financing the deal went terribly wrong. Sale manger Brian Decot disputed the trade in value by $100, which I had in writing, and berated me in front of the finance mgr. and the salesman. Once he gave in to the $100 he sarcastically extended his hand to me and said "THANK YOU FOR SCREWING ME'. I refused to shake his hand and called him a male body part. I hope if anyone is seriously thinking of buying a car there that they reconsider. My name is Mark Duffy and you can contact me at the my email MLS123195@yahoo for confirmation

0
★☆☆☆☆

Buyer Beware of Hot Head Sales Manger. The sales force was great but when it came time to sign the financing the deal went terribly wrong. Sale manger Brian Decot disputed the trade in value by $100, which I had in writing, and berated me in front of the finance mgr. and the salesman. Once he gave in to the $100 he sarcastically extended his hand to me and said "THANK YOU FOR SCREWING ME'. I refused to shake his hand and called him a male body part. I hope if anyone is seriously thinking of buying a car there that they reconsider. My name is Mark Duffy and you can contact me at the my email MLS123195@yahoo for confirmation

Pros: Jim is great salesman

Cons: Sales Manger is a tool

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when i went there i first thought things were a mess. then i realized they were helping people and were taking time to do so. i saw families, old people ,young couples all being attended to. dealrship was in process of new construction. but even through this they helped me by taking time. no pressure no headache

2
★★★★★

when i went there i first thought things were a mess. then i realized they were helping people and were taking time to do so. i saw families, old people ,young couples all being attended to. dealrship was in process of new construction. but even through this they helped me by taking time. no pressure no headache

Pros: treated with kindness and respect

Cons: can't wait to tell my friends how great these people are!

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Salesman never followed thru on purchase and when asked to resolve issue passed buck to another person without hesitation or resolution. Not very reliable in sense? Where is the GM???

0
★☆☆☆☆

Salesman never followed thru on purchase and when asked to resolve issue passed buck to another person without hesitation or resolution. Not very reliable in sense? Where is the GM???

Pros: easy to find

Cons: unprofessional and not customer oriented

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great saleman,bad management,don't buy from them,they are not reliable company

0
★☆☆☆☆

great saleman,bad management,don't buy from them,they are not reliable company

Cons: management

 

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