Alanita Travel

★★☆☆☆
42.3712 -71.1789
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617-923-4810

87 Common St

Watertown, MA

02472

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About Alanita Travel

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Hours
Mon-Fri: 9:30am - 6pm

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The person who says reviews are from competitor is the Alanita employee itself. Because I am one of the customer and really hated dealing with them. It's so hard to understand the thick accent of the booking agent and on top of that you have to call and wait for 30 min for them to call you back even for a small question. It's a total wastage of time and cancellation or refund...forget about it. they don't even try to help you in case you need to change the tickets. I wish I had paid a few dollars more and should have bought the ticket from somewhere else instead of buying from them and I end up paying almost half of the amount of my ticket for cancellation.
What's the worst thing about any Indian business in India..customer service. So Alanita travel is a Indian business in US..no customer service..Shame on you ..only thing you want to do is make money

1
★☆☆☆☆

The person who says reviews are from competitor is the Alanita employee itself. Because I am one of the customer and really hated dealing with them. It's so hard to understand the thick accent of the booking agent and on top of that you have to call and wait for 30 min for them to call you back even for a small question. It's a total wastage of time and cancellation or refund...forget about it. they don't even try to help you in case you need to change the tickets. I wish I had paid a few dollars more and should have bought the ticket from somewhere else instead of buying from them and I end up paying almost half of the amount of my ticket for cancellation.
What's the worst thing about any Indian business in India..customer service. So Alanita travel is a Indian business in US..no customer service..Shame on you ..only thing you want to do is make money

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Latest reviews from Citysearch.

.

I am booking my tickets through alanita travel for almost 6 years now. Before I book my tickets, I always compare the price with other agents and believe me alanita travel always offer the cheapest price. The one thing that I have noted is sometimes it takes like 4 hours for them to call you back. With the cost they offer I don't really care about the call back delay. Their agents are very helpful and cordial.

I don't understand why there are negative reviews about alanita travel. I am wondering whether it was done on purpose by their competitors?

Price they offer - 5/5
Service - 4.5/5

5
★★★★★

I am booking my tickets through alanita travel for almost 6 years now. Before I book my tickets, I always compare the price with other agents and believe me alanita travel always offer the cheapest price. The one thing that I have noted is sometimes it takes like 4 hours for them to call you back. With the cost they offer I don't really care about the call back delay. Their agents are very helpful and cordial.

I don't understand why there are negative reviews about alanita travel. I am wondering whether it was done on purpose by their competitors?

Price they offer - 5/5
Service - 4.5/5

Pros: Cheap price

Cons: delayed response sometimes

.

I am very surprised to read these reviews. I have done business with Alanita Travel for many years and have not had any issues. They have always given the lowest prices and good service. I recommend them to all my friends.

4
★★★★☆

I am very surprised to read these reviews. I have done business with Alanita Travel for many years and have not had any issues. They have always given the lowest prices and good service. I recommend them to all my friends.

.

Never buy tickets from alanita travel agency
Anita she is the owner but very irrisponsible,i called and told agent i need to speak with her regarding my paper tickets ,which i didnot received in mails .After a week waiting to speak with her agents tell me she is very busy.she did not mailing my tickets and kept saying she did a lier .God may i day punish her.NEVER BUY TICKETS WITH HER.OR SHE WILL CHEAT YOU ONE DAY.

1
★☆☆☆☆

Never buy tickets from alanita travel agency
Anita she is the owner but very irrisponsible,i called and told agent i need to speak with her regarding my paper tickets ,which i didnot received in mails .After a week waiting to speak with her agents tell me she is very busy.she did not mailing my tickets and kept saying she did a lier .God may i day punish her.NEVER BUY TICKETS WITH HER.OR SHE WILL CHEAT YOU ONE DAY.

Cons: HORRIBLE

.

These guys are cheats, never buy tickets from them. I purchased a ticket that I had to unfortunately get canceled. I talked to the agent at Alanita who told me that for a certain fee, I can get complete refund. This information turned to be completely false as the airlines did not issue a complete refund and took out their own charges. Alanita made money by giving false information to me. When I tried contacting the agency, the agents were totally not helpful and did not provide a response to the false information.

I have also heard that this agency is involved in stealing credit card information. Keep away from them . These guys are not worth the trouble of identity theft or with the false information on your tickets.

1
★☆☆☆☆

These guys are cheats, never buy tickets from them. I purchased a ticket that I had to unfortunately get canceled. I talked to the agent at Alanita who told me that for a certain fee, I can get complete refund. This information turned to be completely false as the airlines did not issue a complete refund and took out their own charges. Alanita made money by giving false information to me. When I tried contacting the agency, the agents were totally not helpful and did not provide a response to the false information.

I have also heard that this agency is involved in stealing credit card information. Keep away from them . These guys are not worth the trouble of identity theft or with the false information on your tickets.

Pros: Good rates

Cons: false information, unresponsive, difficult to reach

.

Don't ever buy tickets from these stupid agents. They are very bad with customer service. They did not refund my money when I cancel the ticket. They said I had to pay them commission it seems. One of the worst travel agent I ever seen.

Customer service is horrible no body return the emergency calls until Monday morning. If you want to lose money then by the tickets from them.

Alanita Travel worst agent ever..

1
★☆☆☆☆

Don't ever buy tickets from these stupid agents. They are very bad with customer service. They did not refund my money when I cancel the ticket. They said I had to pay them commission it seems. One of the worst travel agent I ever seen.

Customer service is horrible no body return the emergency calls until Monday morning. If you want to lose money then by the tickets from them.

Alanita Travel worst agent ever..

.

This travel agency is terrible. The service is bad and they make you call 50 times or more to get proper tickets and good seating. Time is money, so you are better off even if you book tickets with a more expensive agency.

1
★☆☆☆☆

This travel agency is terrible. The service is bad and they make you call 50 times or more to get proper tickets and good seating. Time is money, so you are better off even if you book tickets with a more expensive agency.

Pros: No pros whatsoever

Cons: the worst travel agency ever

.

I bought ticket from Alanita Travel from Chicago to Mumbai. When I called them for rescheduling they are asking for $375. And also not refunding my amount. They told me that I have to travel for that amount and they wont refund me my amount and also they wont adjust my amount if its cheaper than what I will travel next time.
And story did not end there. When I requested them for rescheduling they gave me ticket for more price than any other website or agent were giving for same travel date and same airline service.
Its ridiculous. They are not good at all at customer service.

I will suggest you do not go for Alanita travel to save few dollars, because if in any case you have to reschdule your flight you wont get your money back and have to pay penalty of $375 (which is larger than any travel agent or website will charge you). And they will give your rescheduled ticket for more price than anywhere else.

1
★☆☆☆☆

I bought ticket from Alanita Travel from Chicago to Mumbai. When I called them for rescheduling they are asking for $375. And also not refunding my amount. They told me that I have to travel for that amount and they wont refund me my amount and also they wont adjust my amount if its cheaper than what I will travel next time.
And story did not end there. When I requested them for rescheduling they gave me ticket for more price than any other website or agent were giving for same travel date and same airline service.
Its ridiculous. They are not good at all at customer service.

I will suggest you do not go for Alanita travel to save few dollars, because if in any case you have to reschdule your flight you wont get your money back and have to pay penalty of $375 (which is larger than any travel agent or website will charge you). And they will give your rescheduled ticket for more price than anywhere else.

Pros: you will save 20-50$

Cons: They will take all your money

.

We called an agent and asked her to book a ticket from Boston to Delhi... she sent us an itenary, and we asked her 2 days later to change it for a different date. When we got the final ticket, it was booked from Boston to Hyderabad!!

When we contacted them to change it, we were told to pay $375 for changing it back to Delhi! Thats outragreous!

The agents were very rude and adamant... the business owner unresponsive. My recommendation: dont buy from here if you expect customer service, buy from a large company that respects customers.

To be fair, they did send me the revised itenary with wrong destination, and I should have caught the mistake. But I least expected this kind of mistake to happen! Why did the agent change the destination? Why did the agent not catch this mistake? Isnt the agent supposed to be vigilant and take our request carefully and fulfill it diligently? I think i know what happened - the agent got me confused with another customer, and entered the wrong destination. Now she wont accept her mistake because that will probably get her fired!

Worst off all... customer is not king for them, and thats why doesnt deserve to get help! Even if they have to absorb a loss, shouldnt they do it to retain a customer? I know many companies that will. I'm never getting my tickets through them, and neither will my friends

1
★☆☆☆☆

We called an agent and asked her to book a ticket from Boston to Delhi... she sent us an itenary, and we asked her 2 days later to change it for a different date. When we got the final ticket, it was booked from Boston to Hyderabad!!

When we contacted them to change it, we were told to pay $375 for changing it back to Delhi! Thats outragreous!

The agents were very rude and adamant... the business owner unresponsive. My recommendation: dont buy from here if you expect customer service, buy from a large company that respects customers.

To be fair, they did send me the revised itenary with wrong destination, and I should have caught the mistake. But I least expected this kind of mistake to happen! Why did the agent change the destination? Why did the agent not catch this mistake? Isnt the agent supposed to be vigilant and take our request carefully and fulfill it diligently? I think i know what happened - the agent got me confused with another customer, and entered the wrong destination. Now she wont accept her mistake because that will probably get her fired!

Worst off all... customer is not king for them, and thats why doesnt deserve to get help! Even if they have to absorb a loss, shouldnt they do it to retain a customer? I know many companies that will. I'm never getting my tickets through them, and neither will my friends

Pros: cheap (but for a reason - to screw you later)

Cons: rude agents lack basic customer training and even ethics

.

Recently we booked our flights with Alanita Travel because they quoted $54 less than Orbitz. I sent all the info they needed including credit card authorizations to them. They confirmed that everything is in order and ticket will be issued in few minutes. On their advise I removed the my infant as the infant ticket (in lap) was coming cheaper directly thru airline.

I purchased the infat ticket from airline based on the PNR given by them.

I discovered that I am not able to print the itinerary... they told that ticket has been issued and they will fix it.... that way I got 4 different itinaries... I called several times and each time I was told not to worry and you ticket has been issued.

I again called and told the operator that I want to speak to the owner? She said the owner is very busy.. and will give me a call some time in the evening..

Anyway, I got a call in the evening? not of the owner but someone else? She bluntly said you ticket has not been issued and YOU ARE ON YOUR OWN because the fair got expired (which is wrong - i confirmed this thru airline) a day before I sent my information (this is after 4 days and after 4 different people from the same company repeatedly said that it has been issued).. I asked how about 4 different people in your company saying it has been issued? how about confirming the PNR?. How about advising me to book infant directly?. how about giving me a confirmation call that our company has received the payment?. How about 4 different itineraries? She has no answers to any of these questions?

So.. ALANITA TRAVEL IS NOT GOOD AT THEIR WORDS? They have LIED to me, not once but several times and wasted my time and money and given me lot of mental tension...

and now I am only left with the paper ticket for the infant from the airline... now if I want to book the same tickets it will cost me several hundred more dollars..

Please be careful if you want to deal with them..!!

1
★☆☆☆☆

Recently we booked our flights with Alanita Travel because they quoted $54 less than Orbitz. I sent all the info they needed including credit card authorizations to them. They confirmed that everything is in order and ticket will be issued in few minutes. On their advise I removed the my infant as the infant ticket (in lap) was coming cheaper directly thru airline.

I purchased the infat ticket from airline based on the PNR given by them.

I discovered that I am not able to print the itinerary... they told that ticket has been issued and they will fix it.... that way I got 4 different itinaries... I called several times and each time I was told not to worry and you ticket has been issued.

I again called and told the operator that I want to speak to the owner? She said the owner is very busy.. and will give me a call some time in the evening..

Anyway, I got a call in the evening? not of the owner but someone else? She bluntly said you ticket has not been issued and YOU ARE ON YOUR OWN because the fair got expired (which is wrong - i confirmed this thru airline) a day before I sent my information (this is after 4 days and after 4 different people from the same company repeatedly said that it has been issued).. I asked how about 4 different people in your company saying it has been issued? how about confirming the PNR?. How about advising me to book infant directly?. how about giving me a confirmation call that our company has received the payment?. How about 4 different itineraries? She has no answers to any of these questions?

So.. ALANITA TRAVEL IS NOT GOOD AT THEIR WORDS? They have LIED to me, not once but several times and wasted my time and money and given me lot of mental tension...

and now I am only left with the paper ticket for the infant from the airline... now if I want to book the same tickets it will cost me several hundred more dollars..

Please be careful if you want to deal with them..!!

Pros: Alittle lower price

Cons: But, un-reliable service

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