Fishbones

★★☆☆☆
  • 34 Central Square

    Chelmsford, MA 01824

    Map & Directions
  • 978-250-0101

About Fishbones

Hours
Mon - Tues, 11:30am - 9pm; Wed, 11:30am - 9:30pm; Thurs, 11:30am - 9pm; Fri, 11:30am - 9:30pm; Sat, 12:00pm - 9:30pm; Sun, 12:00pm - 9pm

Food

Food
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These people obviously know nothing about customer service. Went to meet old friends who were dining in bar area with my wife and 5 year old. We were coming from late lunch ourselves and wanted a desert for our daughter and after dinner drink for us. It was 4:30 and there was a scant crowd and we were there for maybe an hour, it would have been less if it did not take 20 minutes to get a dessert. The staff was so disjointed about the child it caused a stir amoung the staff and we were treated so poorly my wife swears she will never set foot in there again. The hostess came to the table three times in a fidgety manner. This place is in Chelmsford not NYC.!!

1
★☆☆☆☆

These people obviously know nothing about customer service. Went to meet old friends who were dining in bar area with my wife and 5 year old. We were coming from late lunch ourselves and wanted a desert for our daughter and after dinner drink for us. It was 4:30 and there was a scant crowd and we were there for maybe an hour, it would have been less if it did not take 20 minutes to get a dessert. The staff was so disjointed about the child it caused a stir amoung the staff and we were treated so poorly my wife swears she will never set foot in there again. The hostess came to the table three times in a fidgety manner. This place is in Chelmsford not NYC.!!

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Called on a Friday afternoon to make a reservation for the following Saturday night. Was told they don't take reservations for Friday and Saturday, but they do have "Call Ahead". Called at 6 PM in an attempt to get consideration for a 7 PM seating. Was told it would be more like 8:15, closer to 8:30. Ok, left my name. Arrived at 8:10 PM and the place had three times as many people standing and waiting than were sitting (I wonder if the Town of Chelmsford and the Fire Department would consider this a fire hazard being people were packed in and standing throughout?). Was given a pager, but I asked what the real wait would be. Was then told more like 9 PM. At 8:40 was told that checks were on tables and things should start moving. At 8:50 my friend inquired again as to when we might be seated and he was told more like 9:30. He told them if were weren't seated in 5 minutes we were gone. Manager (female) told the hostess just let them go. The place was really a hazard in that so many people were jammed in there. I honestly can't believe that all the people in there had been waiting since 6 PM themselves. On top of that others were walking in after we arrived and were being seated ahead of us. Granted they may have been call aheads as well, but can't be sure. What upsets me is this 'overbooking'. We had plans for the rest of the evening that were all based on the original proposed seating time. I could forgive a further 15 minute delay, but another hour after when I expected to be sitting down? I've eaten there twice before and the food was good, but after last night's experience I wouldn't waste my time trying to go again, and unless you enjoy having your time wasted, I would recommend you avoid this restaurant as well. I went down the street to Moonstones after leaving Fishbones, was seated immediately, dealt with a very efficient staff, and had a wonderful evening. Congratulations to Moonstones! They will get my return business and recommendations.

1
★☆☆☆☆

Called on a Friday afternoon to make a reservation for the following Saturday night. Was told they don't take reservations for Friday and Saturday, but they do have "Call Ahead". Called at 6 PM in an attempt to get consideration for a 7 PM seating. Was told it would be more like 8:15, closer to 8:30. Ok, left my name. Arrived at 8:10 PM and the place had three times as many people standing and waiting than were sitting (I wonder if the Town of Chelmsford and the Fire Department would consider this a fire hazard being people were packed in and standing throughout?). Was given a pager, but I asked what the real wait would be. Was then told more like 9 PM. At 8:40 was told that checks were on tables and things should start moving. At 8:50 my friend inquired again as to when we might be seated and he was told more like 9:30. He told them if were weren't seated in 5 minutes we were gone. Manager (female) told the hostess just let them go. The place was really a hazard in that so many people were jammed in there. I honestly can't believe that all the people in there had been waiting since 6 PM themselves. On top of that others were walking in after we arrived and were being seated ahead of us. Granted they may have been call aheads as well, but can't be sure. What upsets me is this 'overbooking'. We had plans for the rest of the evening that were all based on the original proposed seating time. I could forgive a further 15 minute delay, but another hour after when I expected to be sitting down? I've eaten there twice before and the food was good, but after last night's experience I wouldn't waste my time trying to go again, and unless you enjoy having your time wasted, I would recommend you avoid this restaurant as well. I went down the street to Moonstones after leaving Fishbones, was seated immediately, dealt with a very efficient staff, and had a wonderful evening. Congratulations to Moonstones! They will get my return business and recommendations.

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Service was terrible. A group of co-workers arrived just before the lunch rush. It took the waitress approx. 20 minutes to finally take our order and we had to flag her down to do that. We waited over 35 minutes for the food to show up, having to flag down the waitress again to ask what was happening. She never checked in on us. When we finally got the owner involved, he barely cared. When asked about the delays he never give a real reason and even being perturbed that we would asked for him. No real apology, no offer to reduce the bill for our bad experience. This tells me ownership does not care for our business.

1
★☆☆☆☆

Service was terrible. A group of co-workers arrived just before the lunch rush. It took the waitress approx. 20 minutes to finally take our order and we had to flag her down to do that. We waited over 35 minutes for the food to show up, having to flag down the waitress again to ask what was happening. She never checked in on us. When we finally got the owner involved, he barely cared. When asked about the delays he never give a real reason and even being perturbed that we would asked for him. No real apology, no offer to reduce the bill for our bad experience. This tells me ownership does not care for our business.

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I've had the fish and chips and really liked it. The price wasn't bad and they had good customer service

4
★★★★☆

I've had the fish and chips and really liked it. The price wasn't bad and they had good customer service

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